Trusted Agent profile · Thornton Heath
Verified
★★★★★
1,204 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
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Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.7 out of 5 across 1,204 reviews on three platforms, including 76 Google reviews rated 4.9.
76
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
919
Reviews on Trustpilot
Business-wide
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Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
5/5
Trustpilotwarm and a Great team!
our experience with the team has been wonderful. Of all the agents this has been by far the most great team with absolutely no hassels and mainly no hidden costs.A special mention to Emma and Estelle for their support during the process and not to forget a BIG Thank you for their wonderful complimentary gift.Best wishes
1/5
TrustpilotWithout fail the WORST experience ever
Without fail the WORST experience ever. They never respond at all, we still don’t have a second set of keys despite moving in five months ago, plenty of things on the contract not fulfilled by them and then have the nerve to contact us out of the blue claiming we are short on rent despite this being completely their doing. Utterly useless and unprofessional and will actively avoid them and encourage everyone else I know to do so. Please just avoid this useless organisation.
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
TrustpilotExcellent
We are happy with the service we got from this agency. Many other Agencies we called they were mostly unresponsive and I had to chase them a lot if they have a good property listed. We liked one property on rightmove and called these people (Streets Ahead), and talked to Katraielle Grant, she nicely explained some good options as per our requirements, and she is staying in touch throughout the process, this is something we liked the most. The agency also put good quality video recording of the properties, it also helped us to shortlist the house quickly.
Hi Pratik, thank you for your review. I will pass your comments on to Katraielle. Thanks, Laura
1/5
Trustpilot2 holding deposits taken per house. Renters Beware!
Would advise renters to avoid if possible, despite it not being allowed they take 2 holding deposits, draft tenancies and references for the same property. Communication was good up until they had my money then they were absolutely awful and weren't straightforward. I was reassured that as I had paid the holding deposit, signed the draft tenancy and passed the referencing the property would be mine to move in into so giving notice to my current landlord made sense...to then being told there were 2 of us that paid the same money and this was standard practice for them as its not illegal so I shouldn't have given notice. The actual staff are polite enough when you actually speak to them but their integrity and actions are awful and immoral.
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
TrustpilotHelpful and reliable
Have used this company many times over the years and highly recommend.Cerrone has always been extremely friendly and helpful with management and Phil has been brilliant on the sales side. Will use this team again in the future.
5/5
TrustpilotChilled estate agency
I think that the Streets Ahead is made up by a reliable and trustworthy team.When about to make one of the most important choices of a life time, their vibe is chilled and above all they are patient, which makes the process definitely less stressful.A special thank you to Cat, who is a serious agent who relentlessly tries to accommodate both sides of the purchase no matter what.
1/5
TrustpilotStreets Ahead is a disgrace
No monthly rent received.No dedicated property manager in months (despite paying for full management).Tenancy agreement expired and nobody is replying to my emails regarding the matter.Annual Gas Safety check expired (jeopardising tenant safety).I am chasing agents that are not replying. This is beyond bad service.
Dear Margherita,Thank you for your review. I am sorry to hear on this occasion the service you're receiving isn’t up to our normal standards. Please send us more information to clientcare@streetsahead.info and we will investigate further. Kind regards,ZoePA to Directors
5/5
TrustpilotThe Dream Team!
The Dream Team! Autumn and Emma were warm, professional, and efficient and made finding a property so much less stressful. I would recommend Autumn and the team at Streets Ahead Crystal Palace to anyone wishing to rent or purchase a property.
1/5
TrustpilotFalling wall
The agency advertised a flat, showed to us, and we signed a rental contract. Then about two months AFTER moving in the landlord informed us that the property had a significant structural damage - one of the walls was, according to him, at risk of falling out (yes, wall falling out...believe it or not..). And here's a very important point - the condition of the the wall has not changed since the viewing/contract signing/moving in; and there was no new examination or anything; it turned out that the examination took place well before the property was advertised. Here's a quotation from one of the emails the landlord sent AFTER us moving in - '...until the wall is strengthened... [i.e. fully removed and re-built] '... cannot ensure that the window will not fall out and cause serious injury to anybody in the vicinity...' . So it seems to imply that the property was in an emergency condition when it was rented out, which is inappropriate and possibly illegal. Perhaps it's more of the landlord's fault than the agency's - that I don't know, I'm just stating this fact. In any case, the agency should probably take (some) responsibility for what it's advertising / renting out... Btw, when we moved out a year later, the wall was in exactly the same condition, and the new advertisement from the agency was not mentioning the issue in it at all...
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
TrustpilotCameron is a very genuine person and…
Cameron is a very genuine person and does his best to give positive results to both the tenant as well as the landlord. God bless you and keep up the good work.
Hi Irfan, thank you for taking the time to leave us a review. We are glad you had such a great experience with Cameron. Thanks, Laura
5/5
TrustpilotI would like to especially thank…
I would like to especially thank Katraielle Grant for her excellent service and timely approach to finding our new home through Streets Ahead. She offered different properties for viewing and eventually we've been successful in finding our new home for her relentless efforts. She's one of the best letting negotiators I've worked with so far. Wish her all the best.
5/5
TrustpilotTrust worthy
We searched for our first ever house/flat for more than six months with other agencies. All of them have problems. Streets ahead found very beautiful nice and clean flat with gas cooker and allocated parking space for us as per our requirements and even after that they helped us signing the contract and waited for the final payment as we were delaying for some family reason. They are very professional friendly and helpful specially Mr Cameron. Thanks a lot to finding such a beautiful house to start building our memories with.
Hi Irfan, thank you for taking the time to leave us a review. We are glad you had such a great experience with Cameron. We hope you enjoy your new home. Thanks, Laura
5/5
TrustpilotSelling my house through Streets Ahead
Selling my house through Streets Ahead My experience of selling my house through Streets Ahead has been 100% positive. They managed to get me a very acceptable offer within a week of taking on my property and I have now exchanged contract five weeks later. Sam who visited me and persuaded me to give them a try, has fulfilled all his promises and then some. Thank you to the whole team who have made this process efficient and painless. I cannot speak highly enough of Streets Ahead. They know their business and they care.
Thank you Cherri for such a lovely review. I will pass your comments on to Sam. Thanks, Laura
1/5
TrustpilotThey let me without a place to sleep and with a huge financial damage
Cameron Alexander from StreetsAhead has been 3/4 weeks promising a house. He gave me a contract, took full deposit and 1st rent. They helped me to move the utilities accounts to my name and everything. I bought furniture to an entire house.At the moment to enter the house, they realised that the landlord was not aware of any of this.They let me on the street, with a house of furniture, without a place to sleep and said "it is not my problem".I am looking for legal advise on this.
Hi, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
GoogleExcellent service from Jaden Wilks with the purchase of our property with great customer service and professionalism!
5/5
TrustpilotKatraielle Grant is very helpful
Katraielle Grant is very helpful. She send me offers for renting within my criteria. Also she quickly arranged viewings for each of them. She is very good. I recommend her.
Thank you for taking the time to review us. I will pass your comments on to Katraielle. Thanks, Laura
5/5
FacebookThank you to George Barnes who was extremely proactive in finding us our new home! Despite an initial hiccup out of his control he continuously made sure to find us new options with a great sense of urgency.
Thanks Krum, what a great review! We will let George know you've mentioned him. - Rebecca
5/5
Trustpilot5 star service
Excellent experience with Streets ahead. They really took time to understand what we needed and the key selling points of our house, which lead to a very quick sale. Jola, Kadeem and Jay were polite and very respectful of our property. Kadeem kept us updated throughout the whole process. Highly recommended!
5/5
TrustpilotGreat Service
Both Kristen and Emma were extremely helpful through out the process of getting the flat rental sorted. They were both very attentive and happy to help at anytime. I would advise anyone who needs help in this process to go through Kristen and Emma as they make the process much easier.
5/5
TrustpilotI would like to thank this agency very…
I would like to thank this agency very much, and especially Enzo and Autumns for their attention and care in always looking for a good home for my family in the best way, always responding very quickly to questions and looking for a solution. I highly recommend this company!
5/5
TrustpilotExcellent service and professionalism…
Excellent service and professionalism received from estate agent Judah. From Viewing up to date. He is a kind gentleman to work with.
5/5
FacebookVery professional lettings. I requested a property for rent that suit my needs and budget and l found a great team and a great support. George Barnes was so professional and helpful. Big thanks, definitely l would recommend Streets Ahead to everyone looking for a property to rent. Good range of properties on a fair price. Ask for George for help and support, won't be let down.
5/5
FacebookCallum Hayden is my property manager and I am extremely happy with his professionalism and quick resolution of any queries or matters that need delaing with. He is always friendly and explains evrything in a straight forward way while understanding the needs of both the tenant and landlord. He has been very reassuring during the covid 19 pandemic and made sure everything was clear and in order. Thank you Callum!
5/5
GoogleI am so grateful to Bryan for his assistance and support as a first time buyer. He listened to my property requirements and provided honest and genuine advice throughout the process. I highly recommend Bryan's exceptional service.
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