Streets Ahead Thornton Heath reviews

★★★★★ 1/5

Trustpilot

Streets Ahead negatively impacting Vulnerable Children

Streets Ahead is negatively impacting a family with vulnerable children by refusing to return a deposit fee after we failed our renting checks. They’ve stopped answering emails and phone calls which has lead to me making formal complaints with the appropriate authorities. They’ve stopped answering are acting unethically and illegally. Do not recommend.

Julian · 15 June 2026

★★★★★ 2/5

Trustpilot

Delays returning our deposit without communication

Overall the company was fine during the majority of our tenancy. However, a poorly managed systems upgrade left Streets Ahead unable to make any payments during the early part of December. This included being unable to return our deposit in the timeframe they gave us.There was no communication made to us initially about the issue or the expected delay, forcing us to repeatedly chase for any information about our deposit.Their incompetent management of the issue has made it unlikely that I would ever willingly work with streets ahead again.

Rory · 20 December 2023

★★★★★ 5/5

Trustpilot

Great experience from Raulay on my…

Great experience from Raulay on my rental search. She kept me informed throughout and although my initial viewing was not quite right for me she's been proactive in engaging with other landlords in similar areas to see if they can accommodate my requirements.

Hennal · 17 August 2026

★★★★★ 5/5

Trustpilot

Aibha

Aibha was really helpful and her communication throughout was very impressive!

Danny · 24 April 2026

★★★★★ 5/5

Trustpilot

Adam is very great of helping client

This company is very great of helping they clients to find good place wher we call home one of the staff who name is adam i heard a lots of clients saying how helpfull he is and i prove it myself

PauletteBeckford · 28 August 2026

★★★★★ 5/5

Trustpilot

I had a really good experience

I had a really good experience , and I’d especially like to highlight Adem for his excellent service. He was professional, friendly, and extremely efficient throughout the process. From my initial enquiry about the apartment , he responded very quickly and was able to arrange a viewing without any delays, which made everything much smoother and less stressful.

Oluwakorede · 30 April 2026

★★★★★ 5/5

Trustpilot

It was a very smooth and seamless

It was a very smooth and straightforward experience, from inquiring, to viewing to moving. Very pleasant experience. The staff (Sophia) was warm and polite throughout, she was happy to answer all our many questions 🤭. We’ve been renting but this is the best experience yet. I’ll definitely recommend them. And Sophia? She gets a 5 star ⭐️

Gladys · 5 May 2026

★★★★★ 5/5

Trustpilot

Cameron was absolutely the best agent

Cameron was absolutely the best agent out of 9 I have dealt with. I am an estate agetn like him and go the extra mile. He even showed me on whatsapp video call and walked down the road to show me where the tube station was. I will definitely only call Cameron as soon as we are able to travel out of South Africa to the UK again.

Simone · 27 November 2021

★★★★★ 5/5

Trustpilot

Me & my family have been using Streets…

Me & my family have been using Streets Ahead for decades, they’re great at what they do, we find them attentive to our needs & George Barnes is especially helpful!

Shereena · 18 October 2024

★★★★★ 5/5

Trustpilot

Streets Ahead assisted me exceptionally…

Streets Ahead assisted me exceptionally in securing a new residence in South East London. The property viewing was scheduled conveniently and conducted efficiently, with all my inquiries receiving prompt and clear responses. Both Autumn and Emma were outstanding throughout the entire leasing process, ensuring that I signed my agreement seamlessly and providing me with a comprehensive inventory of the new property. I am thoroughly satisfied with the service they provided and would highly recommend Streets Ahead to anyone in search of rental accommodations in London.

Asena · 8 November 2023

★★★★★ 5/5

Trustpilot

Brilliant Service from the Lettings Team - Crystal Palace

The professional manner and quality of service that I have received from the lettings team has been fantastic. Within 24 hours of handing the keys to Nick, he had arranged viewings and found a prospective tenant. He had to hand over the letting process to a very competent and friendly Emma when he went away but still remained involved in the letting process. Emma took over the reins and did a brilliant job at liaising with me throughout the letting process answering any queries promptly and professionally even after the tenant had moved in. Autumn was also there to support. I would highly recommend Streets Ahead.

Theresa · 8 November 2023

★★★★★ 5/5

Trustpilot

Props to Abhiram Sajeev

I've rented my property through Streets Ahead for a few years now and respectfully, have had underwhelming to poor experiences with the property managers assigned to me over those years. I've had a few who were unresponsive, not proactive, slow, and really just property managers who didn't do their job to even a minimum standard in my opinion.Luckily, that experience changed when Abhiram became my property manager. Abhiram has been a breath of fresh air in his level of proactivity in raising and fixing issues has been super helpful. With the previous property managers it was always reactive, me chasing up, hearing nothing back. With Abhiram, it's the opposite and he's in control, driving things and keeps me updated, always being clear on what he needs from me to help him be effective.Really (and finally) happy with Streets Ahead service now he's looking after my property, highly recommend him :-)

Lucas · 4 November 2023

★★★★★ 5/5

Trustpilot

Great service

Streets ahead came through and helped me with getting a new place in South East of London. The viewing of the property was timely and properly conducted and they were able to provide answers and clarification to my questions. Autumn and Emma were superb in the whole process of getting my agreement signed and provided me with complete itinerary of the new place. I am happy with their services and I will strongly recommend them to anyone looking for a house to rent in London.

Shola · 2 November 2023

★★★★★ 5/5

Trustpilot

great service

I recently had the pleasure of working with Laura Costa as our property manager, and I couldn't be more delighted with the exceptional services provided. From the moment we began our collaboration, it was evident that their professionalism and dedication to their role set them apart.Laura exhibited a remarkable level of responsiveness and attentiveness to our needs, consistently going above and beyond to address any concerns or issues promptly. Their expertise in managing our property was evident in the outstanding maintenance and upkeep of the premises, making our experience as property owners seamless and worry-free.Not only did she excel in the day-to-day management tasks, but their excellent communication skills and willingness to listen to our specific requirements truly stood out. They demonstrated a deep understanding of the real estate market and were instrumental in helping us make informed decisions to maximize the value of our property.In conclusion, Laura has been an invaluable asset to our property management experience.Thank you for your outstanding dedication and professionalism.

Emilian · 2 November 2023

★★★★★ 5/5

Trustpilot

Kacey is very helpful with finding me a…

Kacey is very helpful with finding me a property.

Ellie · 24 April 2026

★★★★★ 5/5

Trustpilot

Amazing Service from Autumn & Emma!

I had the pleasure of having Autumn help us from the very beginning of our search. From the initial booking of a viewing to submitting offers and signing contracts. We didn’t have the easiest of processes but Autumn made sure we was kept in the loop every step and reassured us. She then passed us over to Emma to complete our agreement. I had a great overall experience with Streets Ahead due to the team and would highly recommend!

Kelly · 6 November 2023

★★★★★ 5/5

Trustpilot

Pippa Thompson

Pippa Thompson - Pippa has recently taken over management of my property at Streets Ahead. She is extremely knowledgeable and it clearly showed in all our conversations that her only intention is do what is best for the client. She was able to secure me maximum rent for my property and ensured it was all done in a professional and transparent manner for all parties. I would highly recommend Pippa to anyone looking to a highly skilled property manager.

Sach · 3 November 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Enzo and Emma from Streets Ahead Estate, and I couldn’t be happier with the experience. Enzo was extremely knowledgeable, professional, and patient as we navigated the home renting process. They took the time to understand our needs and preferences, and found us the perfect home in a great neighborhood. I highly recommend both Enzo and Emma and Streets Ahead Estate for anyone looking to rent, buy or sell a property

Tomasz · 25 November 2023

★★★★★ 5/5

Trustpilot

I recently moved into a new flat thanks…

I recently moved into a new flat thanks to streets ahead. They were help every step of the way. George Barnes was quick to answer any questions I had.

Leon · 7 October 2024

★★★★★ 5/5

Google

I am extremely happy with the service from Streets Ahead in Thornton Heath. Jaden and Louis and other staff from this office were helpful, friendly, kept me informed and were totally professional. The sale went through smoothly, the buyers and myself were very happy.

Frances · 5 November 2025

★★★★★ 5/5

Trustpilot

Great staff

Jasmine was kind and enthusiastic, made my day!!!

Vidisha · 24 April 2026

★★★★★ 5/5

Trustpilot

I contacted Haraan Pirethivirajan to…

I contacted Haraan Pirethivirajan to arrange a visit to one flat. Based on my selection he recommended three other flats and also arranged to give me a lift in his car. He listened to me and he took the time to understand what I wanted.

N · 9 July 2026

★★★★★ 1/5

Trustpilot

After a stressful 13-month tenancy

After a stressful 13-month tenancy, this agency is now stalling the return of my deposit for no apparent reason. It has been 20 days since I moved out, yet they have ignored all my emails.

Ned · 21 January 2026

★★★★★ 1/5

Trustpilot

Stalling Dodging except Fixing

I rent a studio in SE25 area at the middle of June, with move in date set on 17th July, exactly 1 month ago. The reasons I rent it were really simple: (1) a foldable bed in the build in wardrobe which gives a lot of open space for my cat and (2) a nice parking space managed by CPM. During the viewing the previous tenant (PT) used a mid-height drawer wardrobe placed in front of the build in wardrobe as she said she liked to sleep on the ground with her mattress in the open area. So I didn't really have the chance to look at the foldable bed but I trusted the letting agent M that it would be in good condition. Also M mentioned the PT would be moving out at the end of June. If there were any issues needed fixing, there would be 2 weeks time for the landlord to fix them. I also asked if the parking space was available to me by email (with black and white record obviously) and if so by how much more pcm. M replied "With regards to the parking, you can get a permit which will cover you for the development."Guess what?As soon as I got the keys on 17th July, I did a move in check with the 3rd party inventory clerk. We spotted immediately (1) the foldable bed had 2 main issues that were NOT safe to use. (A) It didn't have a lock mechanism, the bed would fall down because of gravity if you didn't place anything against it. No wonder the PT placed a drawer against it and slept on the ground. (B) The bed frame had no end legs, leaving the joints at the front be the only support to hold all the weight of the mattress plus the person sleeping on it. Also the cistern of the toilet was not flushing as smoothly as it should be. I reported those issues by the 18th July, it took Streets Ahead 3 weeks to do their tender procedure. I even visited their office in Addiscombe on the 11th Aug just to try to get an update face to face from my property managing agent C. And yet C gave me a call instead, saying a contractor would contact me by the end of today. So I waited until 8pm that night but no one contacted me. I emailed C once again expressing my frustration. Obviously C only replied the very next Monday morning, and I quote from the C's replied email on 14th August "please find D number who will be attending to fix a few issues you have raised,."Guess what again?The nice gentleman D they sent on 15th Aug said he could only fix the cistern and shower head (another problem I reported on 21st July) and D couldn't do anything about the bed. Furthermore D said the weak water flow of the shower head had very little to do with the missing washer. It's more related to the pump. D suggested me to asked C to ask the landlord where the pump is located which I did (and still waiting for C to response to this)So as of today, I have been sleeping on the ground and taking shower with a really really weak water flow for 1 whole month, out of a 12 month contract period. The worst part is I paid the whole year rent upfront, which I really shouldn't have done. Otherwise I could refuse to pay the rent until they have fixed the problems, or at least give me an expected date when they will fix it. Unlike now I am completely helpless but can only write a review here probably no one will read.And for (2) parking space, I have contacted both CPM and council to try to get a permit for the parking and both replied. CPM said the property has not been allocated a parking space and council said the street I am living in is not Controlled Parking Zone. So either M was given wrong info. from the landlord and hence gave me the wrong info., or M knew I would not have the parking slot but still replied me "With regards to the parking, you can get a permit which will cover you for the development." just to try to get my signature on the letting agreement. I reported this issue to C on 7th Aug and C replied"I will ask the landlord as parking would be more to do with the lettings side things." Not surprised as at this point I really don't expect anything from Streets Ahead anymore.There were also lots of small issues such as the mould in the window corners, asked me to buy cleaner and clean them myself by crediting 10 pounds to me. A missing letterbox key asked me to pick up the key from the office personally. A front-door lock broke down required emergent locksmith but their appointed locksmith was overbooked that I needed outsource the contractor myself but only credited me back 89 pounds (max.) ... too many to count.And to anyone is reading to this point, please take my advise to avoid Streets Ahead at all cost.

Mason · 17 August 2023