Trusted Agent profile · Thornton Heath

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Streets Ahead Thornton Heath reviews

4.6

★★★★★ Excellent

1,202 reviews across 3 platforms

737-739 London Road, Thornton Heath, CR7 6AU

Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.6 out of 5 across 1,202 reviews on three platforms, including 75 Google reviews rated 4.9.

Google logo

4.9 / 5

75

Reviews on Google

This office

Facebook logo

4.7 / 5

209

Reviews on Facebook

Business-wide

Trustpilot logo

918

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great service throughout!

From start to finish they’ve been extremely helpful. We dealt with various people but Ryan Perrin is who officially progressed our house sale. He made sure to update us along the way and ensured we completed on a date that was suitable for us even though there were difficulties from other parties. Thank you for helping us find our first home :)

Yasmin · 2 March 2022

Agent replied · 11 June 2024

Hi Yasmin, thank you for your review. I will pass your comments on to Ryan. Thanks, Laura

5/5

Trustpilot

Streets Ahead Property Management Team

I have been letting my property with Streets Ahead for the past 15 years . The team provide a good Property Management and rent collection service. My current Property Manager Abs ( Abhiram Sajeev) is excellent , he is very helpful and solves any problems quickly and efficiently. He always returns my calls if he is not available and Abs is very friendly and professional. I am happy to use Streets Ahead as my letting agent.

Carol · 31 October 2023

5/5

Trustpilot

Negotiator Cameron

Negotiator CameronCameron was from the first phone call to Streets Ahead someone i felt very comfortable with helping me secure a home. From quick responsiveness to guiding me thoroughly through every step of the way, Cameron made the process go as smoothly as possible. I can definitely recommend him as someone who knows what he’s doing. Thanks for the help Cameron!

Omema · 24 March 2022

Agent replied · 11 June 2024

Thank you Omema for taking the time to leave us a review. I will pass your comments on to Cameron. Thanks, Laura

5/5

Trustpilot

Adam’s review

Adam was very well spoken and very professional

Ayaan · 1 April 2026

5/5

Trustpilot

Cameron was helpful and supportive from…

Cameron was helpful and supportive from the get go, and throughout my streets ahead rental search experience. He appears to be knowledgeable in all areas of his work and is able to offer sound advice on this basis. Cameron is smart, well presented and personable and is an asset to the agency. I wish him all the very best in his career trajectory.

Summiya · 22 October 2021

Agent replied · 11 June 2024

Thank you for your lovely review. I will pass your comments along to Cameron. Thanks, Laura

5/5

Trustpilot

George Barnes was friendly and…

George Barnes was friendly and reassuring. He acknowledged me and my children He was particularly conscious about where I parked for instance so I don't get a ticket from the warden on the day of the viewing and I really appreciated his care.Furthermore, he advised of other properties I could view as I did not really like the one he showed me.He called and emailed to advise of a new property that would interest me.I was happy with his service.

Alice · 23 June 2023

5/5

Trustpilot

I've used a few agents in the past when…

I've used a few agents in the past when renting a property and here and there you expect things to go wrong somewhere down the line. However, dealing with Kristen Watson and Streets Ahead, they showed me how straight forward and easy it really can be.Kristen was very attentive and quick to respond to everything throughout this move. Thank you.

Connor · 19 August 2024

5/5

Trustpilot

I recently visited the Streets Ahead…

I recently visited the Streets Ahead office and had the pleasure of dealing with Aidan Naude. One of the first things we noticed was how attentively he listened to everything we said. He took notes throughout and followed up with thoughtful questions that were directly relevant to our conversation.

Cays · 19 May 2026

5/5

Trustpilot

I’m very grateful for all the help and…

I’m very grateful for all the help and support l received from Adem during my rental search . They were always reassuring and quick to answer any questions I had. Their clear communication and guidance made the whole process easier and less stressful. Thank you!

Judy · 15 June 2026

5/5

Trustpilot

Raulay

Raulay, our estate agent was amazing helping me and my partner find our first home together. We really appreciate the effort and time and overall service she was able to provide to us :)

Tyreese · 28 August 2026

5/5

Trustpilot

I had a very helpful gentleman kind…

I had a lovely time the other day going over a few things with a gentleman named adem Serir, he was very straightforward.

Janice · 30 March 2026

Agent replied · 6 October 2026

Dear Janice, Thank you for your wonderful review! We’re so pleased to hear you had a lovely experience and that Adem was able to assist you in such a clear and straightforward way. We’ll be sure to pass along your kind feedback to him. If there’s anything else we can help with, the Streets Ahead team is always here for you! Kind regards, Zoe Streets Ahead

5/5

Trustpilot

So far as been great and have the full…

So far as been great and have the full support and guidance from Adem who is willing to help me during my studio/flat hunt which makes my experience so much better.

Happy · 22 January 2026

Agent replied · 24 January 2026

Dear 'Happy Customer', Thank you so much for your kind 5★ review! We’re delighted to hear that you’ve had a great experience so far. Adem will be especially pleased to know his support and guidance have made your studio/flat hunt easier and more enjoyable. If there’s anything else we can help with along the way, please don’t hesitate to get in touch. Wishing you all the best in finding your perfect place! Kind regards, Zoe Streets Ahead

5/5

Google

I couldn’t recommend the sales team at Streets Ahead highly enough. They have displayed such professionalism throughout the sale. I couldn’t thank them enough! Highly recommend!

Jordan · 24 February 2026

Agent replied · 24 March 2026

Dear Jodan, Thank you so much for your wonderful feedback. We are thrilled to hear that our sales team provided you with such a professional experience throughout your sale. Your kind words mean a lot to the team, and we are so pleased we could assist you. We truly appreciate your recommendation and thank you for choosing Streets Ahead. Kind regards, Zoe Streets Ahead

3/5

Trustpilot

Deserves 1* but Illianna was amazing

Firstly I would like to say Illianna was amazing, professionally really understanding in my journey…but I can’t say the same for her team. I picked up keys from the office today, for my “first property” & had a really poor reception from the lower addiscombe team. 2 out of 3 staff, didn’t even congratulate me (1 did, but felt forced) Would not use them again, left feeling really confused & not excited at all!

Sana · 6 October 2023

5/5

Trustpilot

We would not have got through our house purchase if it wasn’t for Marina

We would not have got through our house purchase if it wasn’t for Marina. She was hugely supportive, reliable and helpful from the very beginning to the very end and we feel very lucky to have worked with her on our first purchase. She always kept us up to date and worked so hard to make sure everything went ahead. We would highly recommend Streets Ahead, and especially Marina and her team at Lower Addiscombe Road. Thank you!

Laura · 3 June 2023

5/5

Trustpilot

A big thank you to Laura Costa.

Laura has been our property manager for the last few months. In the short time that she has been looking after us she has always dealt with any issues that have arisen with a calm, professional and friendly assurance. She has responded promptly to any problems and has always been ready with solutions. I would not hesitate to recommend her and we regard her as the best manager we have had in the 10 years we have been renting our property.

Dan · 4 April 2023

5/5

Google

Jaden and Louis have made the buying process extremely easy and stress-free. Communication has been excellent throughout the process, and I would happily recommend them to anyone looking to buy or sell their property.

Lucy · 6 December 2025

Agent replied · 27 December 2025

Dear Lucy, Thank you for your wonderful feedback. We are delighted to hear that Jaden and Louis made the buying process smooth and completely free of stress for you. Great communication is something we take pride in, so it is fantastic to know you felt well supported throughout your journey. Your recommendation means a great deal to the team. If you ever need assistance again in the future, we are always here to help. Kind regards, Zoe Streets Ahead

5/5

Trustpilot

My experience with Streets Ahead and in…

My experience with Streets Ahead and in particular Catherine, has been amazing! I find Catherine, very professional, reliable and always there to answer any questions that I have at any time of the day. She was very professional and was letting us know with any progress at any stage of the house purchase! Catherine you are the best!!!

Dominika · 20 January 2022

Agent replied · 11 June 2024

Thank you Dominika for your lovely review. I will pass your comments on to Catherine. Thanks, Laura

5/5

Trustpilot

Always impressed with Streets Ahead

Always impressed with Streets Ahead. My rental flat was on the market for a matter of days before they rented it out. Nick and his team are excellent, they always spend time to find the right tenants and do so very quickly. Always communicative and responsive. Having used other agents in the area I only use Streets Ahead now!

MR · 25 November 2021

Agent replied · 11 June 2024

Thank you for your lovely review. I will pass your comments on to Nick and his team. Thanks, Laura

5/5

Trustpilot

Finding a rental for Nu

When I needed to find a rental in a hurry, I contacted several estate agents. George from Streets Ahead Is the only one who got in touch, found out what I needed and helped me so quickly. At no time was I made to feel that I was a bother and I was provided with updates.Thank you George, Suzzannah and Emma, I think you should call yourself the dream team

Nurubee · 25 November 2023

5/5

Trustpilot

Moving Fast

I'd like to start off by giving Estelle an honourable mention . She was amazing from start to finish.From the moment we first spoke about my requirements, she dedicated herself to the task and not only that she delivered . From my preferences to me finding a property and closing a deal the process only took around two weeks was absolutelty amazing. Thank you to the streets ahead team and in particular Estelle . Hopefully the good customer service can continue throughout my tenancy.

Chris · 12 February 2023

5/5

Trustpilot

The Coulsdon team were helpful and…

The Coulsdon team were helpful and knowledgeable from the first viewing to completion ensuring things ticked along nicely and provided advice and insights along the way.

Customer · 24 September 2026

5/5

Trustpilot

I was looking to rent a house/flat thru…

I was looking to rent a house/flat thru Streets Ahead Estate Agents, and luckly I've met Emma Mackenzie and kristen watson who helped me find the flat I'm staying in right now.I never find dificulities in the progress as Emma and Kristen were very helpful and profesional, they always have the answer and solution for any problem I faced, They never been late to response on any question needed. They were the focal point between myself and the landlord and I was relaxed dealing with them.They are well skilled and profesional in their field, their work was much appreciated

Abdo · 27 January 2023

5/5

Trustpilot

Streets Ahead in Crystal Palace is exceptionally good.

Streets Ahead in Crystal Palace is exceptionally good. I say that as someone who engages with quite a few Lettings and Sales Agents in London. In particular, the Senior Lettings Manager, Nick Durkin, leads a great team who care as much about people as property, and that is equally true for prospective Tenants and Landlords.

Dr · 29 January 2022

Agent replied · 11 June 2024

Thank you for taking the time to leave us a review. I will pass your comments on to Nick and his team. Thanks, Laura

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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