Trusted Agent profile · Thornton Heath
Verified
★★★★★
1,205 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.7 out of 5 across 1,205 reviews on three platforms, including 75 Google reviews rated 4.9.
75
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
921
Reviews on Trustpilot
Business-wide
Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and Professional
From the very start George is very helpful and professional we kept notified of viewings, feedback and offers very quickly.
Dear Dhanggels Santos,Thank you for leaving us a 5* review! We are delighted to hear that George was helpful and professional whilst finding you a tenant for your property. Your feedback helps us to continue to provide excellent customer service.Kind regards,ZoePA to Directors
1/5
TrustpilotInfo form far too long
Gave up after the fourth or fifth page of the form giving them info just to ask about viewing a house. I was only going to view as I was seeing some others in the area and might have been worth a look
5/5
TrustpilotHe was very kind and very professional
He was very kind and very professional, his attention to detail was very good. Helped me feel at ease. Thank you very much.
5/5
TrustpilotKacey showed me the flat she did very…
Kacey showed me the flat she did very good job she profesional and punctual.i was happy to see this flat with her Iam very happy with youre service.Well done thank you
4/5
TrustpilotRenting is great. Property management not so much.
We found a great place to rent through them with minimal effort. Emma and Enzo were great to help us out in finding and securing the perfect home for us. They were quick in responding to all our queries and made sure that we were taken care of when they were out of office. Property management after renting, however, is quite slow which is handled by their other branch. It could be improved to make things and communication easier between the tenant and the landlord. A few things were not checked properly and one of our appliances caught fire in the first few days which was life threatening. We haven't heard anything from property management even after filing a query into it. Great for renting, not so great for property management.
5/5
TrustpilotHonestly this is the best estate agency…
Honestly this is the best estate agency I have come into contact with. Even at a point when I was a bit stress up Autumn was so patient and professional in handling my situation. Enzo quick update on my reference process with multiple email and phone calls was super amazing. Even after I have move in , Autumn was always available to assist me anytime I need their help.. Every agency need Autumn and Enzo to succeed. Thank you street ahead
5/5
GoogleI was Looking for House From Long Time and Finally I Got It. MR SAM Thank you so so much Brother. Very Helpful and Humble Person Gave me Proper Guidance and Information and also …
Good morning Pandya, Thank you for leaving us a 5* review. We are delighted you highly recommend Sam … More
5/5
TrustpilotGeorge was great in finding a new…
George was great in finding a new tenant. His communication, advise and general customer service was great
Dear Ms D'Arcy,Thank you for leaving us a 5* review. We are delighted to hear that George provided you with great customer service whilst finding you a new tenant.We look forward to helping you again in the future!Kind regards,Zoe PA to Directors.
5/5
TrustpilotGeorge Barnes is a very good assistant…
George Barnes is a very good assistant manager, he know to help new people on finding their property very well,he is able to keep calm when is needed and he explain very well when you don't understand certain thinks about property, moving and all the thinks what it's comes when we speak about property s.Thank you so much for your time and help George, Kind regards Larisa Erghelie
5/5
TrustpilotBig thanks to Jasmine!
Had been letting a flat through Streets Ahead for nearly a year now and our property manager Jasmine has been such a pleasure to deal with. She is always so helpful and quick to respond if you have any issues or questions! Couldn’t recommend renting through Streets Ahead enough and even more so if you have Jasmine managing the tenancy for you :)
5/5
TrustpilotWe had no luck selling our flat through…
We had no luck selling our flat through another agent - very quickly the team reflected a more realistic price & selling strategy & within a couple of weeks we had a buyer. Excellent service, good communication - Haaran & Jola . Thank you! Mr Carpenter
5/5
TrustpilotI guy adem who helped me to find a home…
The guy adem who helped me to find a home and he is very helpfull for viewing all the properties and Explained very well thank you
5/5
TrustpilotI recently worked with a girl called…
I recently worked with a girl called eva, she was so lovely on our viewing, she made me feel so comfortable on our viewing and made the whole expierence so wonderful from phone call to viewing, thank you eva
5/5
TrustpilotStreets ahead excellent customer service agent
Mohammed Nahed, was absolutely fantastic. He really went above and beyond. He helped me find 2 great properties, after our first meeting I explained what my partner and I were looking for down to build type, location to the station, appliances etc and he went away and found the perfect property exactly what I requested. He was constantly avaliable via WhatsApp and phones calls even out of hours and on his days of to help me. Again outstanding customer service, the next time I move I wish I'd be as lucky to get someone as good as Mohammed was.
5/5
TrustpilotSpeak to Enzo or Maya if you want 5* service
I started my property search with Enzo who was extremely helpful from the start. After contacting over 80 agents in the london region, getting even one call back started to feel like an impossible task, however, Enzo went above and beyond to take the time to respond whenever I contacted him. We mainly spoke through WhatsApp message which was so much more convenient too rather than just trying to juggle telephone calls as well as work. We gave him all of our criteria and he actually provided properties that would suit our need, in the locations specified, rather than ones that were clearly out of budget just for an extra chunk of commission.My search went on to viewing a property where I was greeted by Maya. From the off Maya was extremely professional, very well presented and very attentive during the whole viewing. I was able to have a comfortable conversation with herself and let her know my concerns. She offered some very good advice too when it came to searching for new leases. I asked for a video of the property as I couldn’t view it with my partner and before I’d even got back to the station, she had contacted the office and arranged for Enzo to send this over. I also contacted Enzo out of hours, which to my surprise he responded and gave all the information I needed, so extra points there.I would highly recommend Maya and Enzo when using this estate agents for your next lease if you want someone proactive, friendly and someone that actually listens to your needs as a whole.
5/5
TrustpilotPolite, professional & patient
I spent a couple of weeks finding a property and Gemma was very helpful with my search. I would receive emails as soon as something came on the market and Gemma was happy to answer any questions I had in a professional and timely manner. I was also shown around a property by Gemma and she was polite, professional and patient as I did have a lot of questions etc. The stress of the search was undoubtedly made easier from Gemma’s work. Thank you very much.
5/5
TrustpilotGreat Service and Great Estate Agents
Streets Ahead were incredibly helpful and were with me through every step of the process, from the initial viewing and the entire application process to ironing out the details of the tenancy agreement. I had been with other estate agencys before who had turned me away many times and were altogether very rude but Streets Ahead were the complete opposite. They were very welcoming and had great customer service. I want to give particular thanks to Cameron, who made sure that everything was going smoothly and acted as the middle man between us and the referencing company, as well as keeping the landlord up to date. He was always available whenever I had a question and would always call me back. He made the application process much more user-friendly and was a tremendous help. Emma as well as her whole team were also very helpful with the move and the final details. Can't recommend them enough!
5/5
TrustpilotWe recently sold our flat in Crystal…
We recently sold our flat in Crystal Palace which we had happily been renting out with Streets Ahead for over 10 years. When it came to selling, Jola Bamigbola took us under his wing and totally surprised us by finding a buyer in about 3 days which completely exceeded our expectations. Throughout the sale, we found Jola and his team to be competent and professional, and a real asset in helping us understand and deal with the conveyancing solicitors, which can at times be a little frustrating. But we were in good hands, and everything came together nicely at the end. So we would like to say a big thank you to Jola and his team, and we wholeheartedly recommend them if you are looking for a professional, trustworthy and competent estate agent.
5/5
Google“I had an excellent experience with Streets Ahead. A special shout-out to Scott Batton, who was incredibly helpful, attentive, and professional throughout the entire process of securing my accommodation. Highly recommend their services!”
Dear Nana, We’re delighted to hear that Scott made your experience so positive with his helpfulness, attentiveness, and professionalism. He’ll be thrilled to know his efforts were appreciated. We really value your recommendation! Kind regards, Zoe Streets Ahead
4/5
GoogleMy experience with Streets Ahead on a whole was very good. Sam was very good at communicating with me, was punctual, and followed up with any questions he wasn't able to answer during the viewings.
5/5
TrustpilotReally amazing service from both Enzo…
Really amazing service from both Enzo and Emma. Enzo thought outside the box to find us a property when I was just about giving up, we have a dog and it's not easy, he sent us a property that was about to go on the market, and was consistently excellent at communicating with us through the process, an absolute pleasure, no cheesy sales tactics. Just honesty and integrity! Emma made time after hours to open the property up for us on a Thursday eve, I'm sure she had much better things to be doing but was really lovely and patient, even tho I was late (busses)!! She let me have a good look round and didn't rush me! If everyone who is employed by streets ahead is this fab id recommend it!!
5/5
GoogleI wish to thank Louis French for the amazing work which he did to help me purchase this property, which I've now moved into and really enjoying. He was friendly professional and was always there at the end of the phone or email to answer …
5/5
GoogleThank you to Louis French and the team! I have a very busy life and can barely cope with the pressures of being a working mother of teenagers and the challenges running a household of 7 while selling a property. Louis realised this and was …
5/5
GoogleGreat service from Sam and Jola! Laura and I are truly grateful for their help in finding our new home. From identifying a great deal to supporting us throughout the process - and even leaving a thoughtful welcome card in the property - they went above and beyond. Highly recommended!
Dear Paulo and Laura, Thank you for leaving us a 5* review! We are delighted to hear that Sam and Jola … More
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