Every review we hold for the Thornton Cleveleys office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNicholas made us feel at ease as I’m a first time buyer. He went out of his way to keep us updated with everything and even advised on what to do next. Very thankful to him for helping us and I appreciate his help.
Kane · 15 December 2019
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nicholas. It's fantastic to hear that you've found the help and support you needed at one of out first time buyer events.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
all the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleThe service from Sarah Mayson was first class. She is very proactive and nothing is too much trouble. If felt like it was her own property she was managing. Great experience from marketing through to contract completion. Would highly recommend.
Ian · 28 January 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted Sarah and our proactive Cleveleys team have achieved such a fantastic outcome when letting your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHonestly can't recommed F&H highly enough. Wasted months with another local agent and within 2 weeks of being with F&H I had an offer on the property from a genuine buyer. Vicki came to value the property and her market knowledge and experience is second to none. The original selling fee may seem pricey at first compared to other agents, but they are worth every penny.
Alex · 26 August 2023
Agent replied · 30 September 2023
Thank you for taking the time to share your positive experience with us. We're thrilled to have been able to assist you in selling your property efficiently.
It's fantastic to hear that Vicki's market knowledge and experience played a key role in securing a genuine buyer within just two weeks of working with us. We understand that our pricing might seem higher initially, but we're glad to know that our service proved its value.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleMy Grandparents Who or nearly 80 the pair of them. Have not had no gas. You turn the oven on and it turns all the electric off and this has gone on since Friday and everyone is ignoring it and not sorting the problem out. But yet there was quick enough to take 6 month rents of them ASAP. And told that the property was absolutely fine and everything was in working order when there was a fire there that has not even been gassed checked and it had to be emergency capped of this morning. Wish I could give no Stars
Paul · 12 March 2022
Agent replied
Thank you for taking the time to leave a review. Customer service is extremely important to us and your relatives custom is highly valued.
As I'm sure you can appreciate we cannot share any specific details on this matter without the consent of our client.
All reports of maintenance issues with properties we manage are dealt with quickly and efficiently. in most circumstances we will require the permission of the landlord to incur costs on their behalf before we can commence any maintenance work.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleMy experience with Farrell heyworth has been excellent from start to finish. I would highly recommend using this estate agent whether it's for selling, buying, renting etc, as they are very welcoming, professional and helpful in every step of the way! Katie at the cleveleys branch has been brilliant in managing my property on the market. The whole team are great in working together to get the best outcomes! I've also liased with Allison, Debbie, Stephen, Nick, along the way, for the valuation, viewings, mortgage advice and other correspondence that comes with selling a house and they have all been great. The communication is outstanding, everybody is efficient in what they do. They put me at ease when I've felt nervous about selling my home. They had protective measures in place during lockdown to keep us all safe, but while still delivering an outstanding service. The whole experience of selling a property through them has been enjoyable, relaxing and stress free. There really is no doubt about it, I would use them again in a heartbeat. Absolutely 5 star service, recommended to all! Xx
Tina · 12 March 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAmazing service from an amazingly professional Stephen Downing at Farrel Hayworth estate agency. We decided to get our family home of 21 years valued, after trying another estate agent we found Steve at Farrel Hayworth who put our house up for sale (much to our disbelief) at a wacking £35,000 more than the other one. Within 5 days we had 2 offers! One being the full asking price!! We are over the moon and would 100 percent recommend these guys to anyone.
David · 12 March 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleRyan was first class with his customer service skills. He was efficient in answering any queries. I would highly recommend
Carly · 25 May 2023
Agent replied · 24 June 2023
Thank you for your feedback regarding Ryan's customer service skills. We're delighted to hear that he provided efficient assistance and promptly addressed any queries you had. We appreciate your recommendation and are glad to have provided you with a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out to our team.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleA good experience from start to finish. We have mainly dealt with Taleah Taylor who has been helpful & professional throughout.
Trevor · 25 April 2023
Agent replied · 24 June 2023
Thank you for taking the time to share your positive experience with our team at Farrell Heyworth Cleveleys. We are delighted to hear that you had a good experience from start to finish, and that Taleah Taylor in particular was helpful and professional throughout your dealings with us.
At Farrell Heyworth, we strive to provide exceptional customer service and it's wonderful to know that we were able to meet your expectations. We're grateful for your kind words and appreciation, and we'll be sure to pass on your feedback to Taleah and the rest of the team.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleFantastic service this afternoon from Taleah Taylor.
We called into the Cleveleys estate agent to chat about the sort of property that we were looking for.
Taleah understood straight away what our needs were and she quickly found properties to match our exact specific requirements.
Fabulous service thank you so much.
Kelly · 6 June 2024
Agent replied · 20 June 2024
Thank you for sharing your positive experience. We're thrilled to hear that Taleah Taylor provided fantastic service at our Cleveleys branch. It's wonderful to know that she quickly understood your needs and found properties that matched your exact requirements.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleExcellent estate agents helpful from begining to end, Katie Garnet went above and beyond to help wherever she could, I would use again without hesitation
Julie · 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleA big thank you to Kate in particular, for helping me complete on my purchase. It’s great to see an efficient estate agent that also gives great customer service at the same time - thank you again 🙏 …
Clair · 12 March 2020
Agent replied · 24 June 2023
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Kate provided you with excellent customer service and helped you successfully complete your purchase.
At Farrell Heyworth, we strive to combine efficiency with outstanding customer service, and we're thrilled that Kate demonstrated these qualities during your transaction. We understand how important it is to have a smooth and positive buying experience, and we're glad that Kate was able to assist you every step of the way.
We appreciate your gratitude and are grateful for the opportunity to be of service to you. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're always here to help.
Once again, thank you for choosing Farrell Heyworth, and we wish you all the best in your new home.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI have dealt with this agent numerous times when letting my properties, they are the most proactive lettings agent I have used and have never let me down. Adam is in constant contact with me keeping me updated and the whole team have always been friendly and approachable. They are aware of the type of tenant I want and always let my properties in a timely manner.
Keep it up guys!!!
Anthony · 12 March 2020
★★★★★ 5/5
GoogleFarrell & Heyworth have made the process really smooth and easy in some not so easy situations. Katie in particular has been with us since day one, responsive to emails, chased everything which we have required and has been on top of the case when required. From first look round the home to the final stages they have acted professionally and helped at every point possible.
Meg · 25 May 2023
Agent replied · 24 June 2023
Thank you for sharing your positive experience with our Cleveleys team. It's great to hear that Katie provided excellent customer service throughout the process and helped to make it as smooth and easy as possible, even in challenging situations. I'm glad to hear that you found the team to be professional and helpful at every stage. Please don't hesitate to get in touch with the team if we can be of any further assistance.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
Googlefrom start to finish the team was helpfull, we purchased a house in blackpool and the travel to view the house was a couple of hundred miles. the two times we wanted to view one being the one that made us put a offer in was brillian they made sure we was booked in and was always polite and helpfull. when collecting the keys that was quick and easy
thank you
Iain · 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Cleveleys team were able to provide you with a friendly and professional and service during the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI, along with my daughters and husband, have recently relocated to the UK and finding the perfect home to settle into can be a bit daunting. After I contacted several agencies who either simply didn’t respond or casually told me “there’s nothing available” without seeing how they could help further, I was very relieved when I called Farrell Hayworth. Not only was I greeted by a friendly voice but by agents who were willing to help me. Sophie Parker and Sarah Mayson in the lettings department were friendly, professional and extremely helpful. I would gladly recommend their services to anyone who is looking for an agent who is actually invested in helping you find the right home.PositiveResponsiveness, Professionalism
Erica · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sophie, Sarah and our Cleveleys team were able to help you find your new home in the UK!
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMy experience with Farrell heyworth has been excellent from start to finish. I would highly recommend using this estate agent whether it's for selling, buying, renting etc, as they are very welcoming, professional and helpful in every step of the way! Katie at the cleveleys branch has been brilliant in managing my property on the market. The whole team are great in working together to get the best outcomes! I've also liased with Allison, Debbie, Stephen, Nick, along the way, for the valuation, viewings, mortgage advice and other correspondence that comes with selling a house and they have all been great. The communication is outstanding, everybody is efficient in what they do. They put me at ease when I've felt nervous about selling my home. They had protective measures in place during lockdown to keep us all safe, but while still delivering an outstanding service. The whole experience of selling a property through them has been enjoyable, relaxing and stress free. There really is no doubt about it, I would use them again in a heartbeat. Absolutely 5 star service, recommended to all! XxPositiveResponsiveness, Quality, Professionalism, Value
T · 27 August 2021
Agent replied · 24 June 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSarah Mayson was amazing couldn't of helped more, always sorting things out and happy to help thank you so much Sarah really appreciate everything you did sorting the property out for me .PositiveProfessionalism
Jordan · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Sarah has gone out of her way to provide you with all the information and support you needed to feel fully informed and to secure the perfect property.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleJust want to say a massive thank you to Sarah Mayson in lettings for all her help in our first letting experience. Sarah always went above and beyond with any queries. Thank you Sarah.
Mark · 26 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Sarah and our Cleveleys team were able to help you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleTaleah was very helpful and gave me great info on what I was asking! Thanks again !
Christian · 25 May 2023
Agent replied · 24 June 2023
Thank you for your feedback! We're delighted to hear that Taleah provided you with helpful information and addressed your inquiries effectively. We appreciate your kind words and are glad that you had a positive experience with her assistance.
At Farrell Heyworth, we strive to provide excellent customer service and ensure that our clients receive the support they need. We'll make sure to pass on your appreciation to Taleah for her valuable assistance.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your feedback, and we look forward to serving you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleNick Gregson was a brilliant mortgage advisor. As first time buyers, he guided us through all the technicalities with mortgage options and beyond.
We would definitely recommend this friendly and helpful service he provides.
Adam · 3 March 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process and he will be delighted to hear you were happy with the service he provided.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAlison whiteside was absolutely superb in every aspect. Always available and helped push the completion
Craig · 27 August 2025
Agent replied · 2 September 2025
Thank you for your kind review. We’re so pleased to hear that Alison was superb in supporting you throughout and that her commitment helped push the completion forward.
We truly appreciate your feedback and thank you for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleSimon Ling has been very instrumental in selling this property for me. It’s my mothers property and I live some 75 miles away so I relied heavily on Simon and his staff. They never let me down. Ewan and Simon always kept me abreast of developments and have always been 100% supportive. I’m very grateful for the excellent service I received and thank one and all wholeheartedly.
Ellie Brooks
Ellie · 12 March 2020
★★★★★ 1/5
GoogleI enquired about a property marketed them. After numerous times of asking for the information I've never been contacted. If I was selling a property I'd use a more professional estate agent.
A generic response to get back in touch after over four weeks of ignoring a potential customer. We're all adjusting to difficult trading practices. A phone call from your staff to fulfill a potential sale word of been more appropriate to resolve the issue. I've made numerous calls to no avail left messages and also emails.NegativeResponsiveness, Professionalism
Jason · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleVacated the rented property over a week ago. Still waiting for Farrell Heyworth to actually do the Exit Check, 7 days later! Very poor service. Still waiting for news of when my deposit , held in their bank account, will be returned despite the 10 day statutory legal guidance. Perhaps they would have been a bit quicker to do the Exit-Check had the property been listed to re-let with this agent? Oh it has been listed for rent... The leaking roof was never repaired or any attempt to send a tradesman to view the hole. There's plenty of other Estate Agents and i would suggest exploring that option!NegativeResponsiveness, Quality
Carrol · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
All the best,
Jeremy Collins, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
