Farrell Heyworth Thornton Cleveleys reviews

We appreciate your feedback regarding your experience. In this case, we believe we followed the appropriate procedures. We initially reached out for further details after receiving your enquiry, as you are aware we qualify all viewings to ensure viewers can progress with a sale. As soon as this information was received, we attempted to arrange a viewing for you, we were informed by the second agent involved in the sale that the property had been sold. This was the first instance we were made aware of the sale. We understand your frustration and strive to provide clear communication and efficient service to all our clients. If you have any further questions or concerns, please feel free to reach out to our branch team directly. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your wonderful feedback! We're thrilled to hear that you felt comfortable throughout the transaction and that our viewing staff and office team were helpful and efficient. Your satisfaction is our top priority, and we appreciate your kind words. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when finding and applying for your new home. I will pass your kind words on to Sarah and the team, who will be delighted. All the best, Chris Heyworth, Director

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Chris Heyworth, Director

Thank you for taking the time to leave feedback. I am delighted to hear that our Cleveleys team have been able to help you to successfully sell your property. I'll pass your kind words on to the team who will be delighted, particularly with your kind recommendation. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

Thank you so much for your fantastic review! We’re delighted to hear that you had an outstanding experience with our team. It’s our goal to make the process as stress-free as possible, and we’re thrilled to know we succeeded. We appreciate your trust in us and would be more than happy to assist you again in the future! Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Chris Heyworth, Director

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. In an attempt to investigate this matter we have been unable to find your name on our system. We are very keen to discuss this matter further with you and would be grateful if you could contact us at cleveleys@farrellheyworth.co.uk kind regards, Jeremy Collins, Director

Thank you for taking the time to leave feedback. It's great to hear that our mortgage adviser Nick has provided you with such professional guidance. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by our Cleveleys team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. In an attempt to investigate this matter we have been unable to find your name on our system. We are very keen to discuss this matter further with you and would be grateful if you could contact us at cleveleys@farrellheyworth.co.uk kind regards, Jeremy Collins, Director

Thank you for taking the time to leave feedback. I am delighted to hear that Sarah and the Cleveley's team were so helpful during the search for your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

We're delighted to hear about your positive experience with Farrell Heyworth and that your bungalow was sold within just 4 weeks. Thank you for your kind words about our knowledgeable and helpful team. If you or anyone you know ever need our services in the future, don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am delighted our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for taking the time to leave feedback. I am so pleased Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

Thank you for your kind words regarding Taleah Taylor (Tilly). We are thrilled to hear that she provided exceptional service throughout the process and went above and beyond to assist you when needed. Her professionalism and dedication to our clients are truly valued, and we’re delighted that it made a positive impact on your experience. Please don’t hesitate to reach out if you need further assistance in the future. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for recommending our branch, and we're delighted to hear that Taleah provided you with informative and helpful assistance regarding selling your home and mortgage options. We strive to provide excellent service and support to our clients throughout their property journey. If you have any further questions or need assistance, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Dear Ms Slater, Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when helping you to find your next home. The team will be delighted they could help. All the best, Chris Heyworth - Director

Dear Mr Arnold, Thank you for taking the time to leave us a review. I'm delighted to hear that Sarah and the team were so hopeful when letting your property. Kind regards, Chris Heyworth - Director

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. we would like the opportunity to investigate this matter further but we are unable to do so as you have chosen to remain anonymous. We are very keen to discuss this matter further with you and would be grateful if you could contact us at cleveleys@farrellheyworth.co.uk kind regards, Jeremy Collins, Director