Every review we hold for the Thornton Cleveleys office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy wife and i cant thank Nick enough for his help and support with our house purchase. He helped it to be as smooth as possible and made the process easy to understand. Being able to speak to him face to face on zoom really helped to understand costings and fees and find the best options financially. He was extremely thorough and clear in helping us assess our options. We certainly won’t hesitate to recommend to others.
Jasper · 22 August 2021
Agent replied · 24 June 2023
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleStephen Downing was extremely thorough and professional in his presentation. He was well prepared with comparable properties, and answered all our questions, putting our minds at ease. His level of expertise made us feel like we're in good hands! Highly recommend! Thank you Stephen!!
Big thank you also to Sarah Days who has been invaluable during the selling process. She has been amazingly helpful and pro active while streamlining what is usually a very stressful experience.
Both Stephen and Sarah are an absolute asset to Farrell Hayworth! Buyers and sellers, if you want results, you need to request these two go getters!!PositiveResponsiveness, Quality, Professionalism, Value
R · 25 December 2020
Agent replied · 24 December 2024
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI've been dealing with Lauren Ford regarding some properties that would be suitable as a cash purchase. She's been very helpful and quick to reply.
Ethan · 22 June 2026
Agent replied · 22 August 2026
We’re really pleased to hear about your experience.
It’s great to know that Lauren Ford has been able to support you so efficiently, especially when looking at investment opportunities. Being helpful, responsive … More
★★★★★ 5/5
GoogleAs first time buyers we needed a lot of support and guidance through this process, Nick gave us this in abundance- always on the end of the phone to answer queries day and night - super responsive and professional throughout and completely honest with his advice which we both valued incredibly. As a result of this, the process was made so much easier and our worries eased. I would highly recommend Nick and be using him for future.
Thanks
Christopher · 1 February 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service and that his advice was so useful to you when buying your first home.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent estate agent. From first meeting withe valuation to selling my property and searching for new home. Everyone is invested to make moving less stressful. Professional and deal with any concerns. Katie Garnett my named contact has …
Julie · 13 March 2026
Agent replied · 13 April 2026
Thank you for such a thoughtful and detailed review.
It’s wonderful to hear that your experience, from valuation through to sale and … More
★★★★★ 5/5
GoogleI would share my experience with regards to finding a rental property with Farrell Heyworth. Everything was completed in a timely manner from viewing to signing. Sarah Mayson was extremely helpful in the whole process and kept us informed with the progress of the application . Her communication and guidance with applications and advice was exceptional. Now we are in the property the support continues as and when required as the whole team have been really helpful. The electronic paperwork made things a seamless process especially in light of the current pandemic situation.
Many thanks to everyone for a great service.PositiveResponsiveness, Professionalism
Joanne · 27 August 2020
Agent replied
Thank you for taking the time to leave such comprehensive feedback. I am so pleased that Sarah and our Cleveleys team were able to help you find your new home, kept you well informed and provided you with guidance and support.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have been viewing several properties with this estate agent. I always find them very accommodating, professional, courteous and a pleasure to deal with. I would highly recommend this estate agent for buying or selling your property.
David · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind recommendation.
We’re really pleased to hear that your experience while viewing properties has … More
★★★★★ 5/5
GoogleStephen Downing was extremely thorough and professional in his presentation. He was well prepared with comparable properties, and answered all our questions, putting our minds at ease. His level of expertise made us feel like we're in good hands! Highly recommend! Thank you Stephen!!
Big thank you also to Sarah Days who has been invaluable during the selling process. She has been amazingly helpful and pro active while streamlining what is usually a very stressful experience.
Both Stephen and Sarah are an absolute asset to Farrell Hayworth! Buyers and sellers, if you want results, you need to request these two go getters!!PositiveResponsiveness, Quality, Professionalism, Value
R · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery helpful, organised and professional. Thank you so much to Sarah for showing us around the property (twice!) and for getting back to us so quickly. Also a huge thank you to Katie Garnett for being so patient and keeping us updated throughout our buying process
Chrissy · 21 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that Sarah provided helpful and prompt assistance during your property viewings, and we're grateful for your kind words about Katie Garnett's professionalism and patience throughout the buying process. Ensuring a smooth and organized experience for our clients is a top priority, and we're pleased to have met your expectations. Please don't hesitate to reach out to the team if you have any further questions or need assistance.
Best regards,
Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleI have bought and sold three properties with Farrell and Heyworth at three different branches across the North West. The service from start to completion has been excellent. Communication is vital to clients, even more so in longer sales …
Elizabeth · 13 February 2026
Agent replied · 13 April 2026
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that your experiences across multiple Farrell Heyworth branches have been so positive and that you’ve consistently received a high … More
★★★★★ 5/5
GoogleThanx to Sarah and Lauren they assisted me with so much love and I really appreciate their support
Lydia · 22 July 2026
Agent replied · 22 August 2026
We’re so pleased to hear about your experience.
It’s wonderful to know that Sarah and Lauren Ford provided such supportive and caring assistance throughout, that kind of genuine approach really makes a difference, and it’s something we value highly.
Thank you for taking the time to share your feedback, it’s greatly appreciated and will mean a lot to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GooglePrompt response and excellent service provided by Holly Boothby. Thank you so much. Keep up the good work.
DKG · 22 July 2026
Agent replied · 22 August 2026
Thank you for your kind feedback.
We’re really pleased to hear that you received prompt responses and excellent service throughout your experience. Providing timely communication alongside a high standard of support is something we consistently aim for.
It’s great to see Holly Boothby recognised in your comments, her dedication and professionalism are a real asset to the team.
Your encouragement is very much appreciated, and we’re glad we could assist.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleA very good professional service provided by Lauren Ford at Farrell Heyworth in Cleveleys.
Chris · 15 August 2026
Agent replied · 22 August 2026
Thank you for your kind review. We’re delighted to hear that you received such a professional service throughout your property sale.
It’s great to see Alison recognised for her hard work and dedication, and your praise will be shared with her and the team. Thank you for taking the time to leave your feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMoved home a few months ago and process was made effortless with the help of Lauren Ford. Many thanks for all of your help. We are now happy and settled in our new place.
Terry · 23 March 2026
Agent replied · 13 April 2026
Thank you for your kind review. We’re delighted to hear that your move went smoothly and that you’re now happily settled in your new home.
Lauren Ford will be really pleased to know her support helped make the process feel effortless. Providing clear guidance and reassurance throughout a move is so important, and it’s great to hear that her help made a positive difference for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe decided to sell my parents property with Farrell Heyworth cleveleys.
Tilly introduced herself, met with my parents and liaised with myself fully as I live 340 miles away. …
Tony · 22 April 2026
Agent replied · 22 June 2026
Thank you for sharing such a thoughtful review.
We’re really pleased to hear how well supported your parents were and that Tilly … More
★★★★★ 5/5
GoogleFantastic service from Sarah Mayson in the letting department. After being a property owner for over 10yrs and never had rental experience, Sarah and her team made the whole application simple and painless. I would recomend the Cleveleys team for anyone who is looking to rent, buy or sell as all staff have given 5* service. All viewings & enquiries was addressed on time everytime even at short notice. The whole process from Application to getting my keys was better than expected.
Daniel · 25 June 2019
Agent replied
Dear Mr Thornton,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property and we’ll pass your kind words on to the team. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleScarlett Bingham is a very conscientious person she always goes above and beyond to help you, nothing is too much trouble, she is a massive credit to Farrell Heyworth, she deserves more than 5 stars. Regards Sue
Sue · 12 August 2024
Agent replied · 26 August 2024
Thank you so much for your wonderful feedback. We're thrilled to hear that Scarlett Bingham has provided you with such exceptional service. Her dedication and commitment are indeed invaluable, and we're proud to have her as part of the Farrell Heyworth team. Your recognition of her efforts means a lot to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFantastic service from Sarah Mayson in the letting department. After being a property owner for over 10yrs and never had rental experience, Sarah and her team made the whole application simple and painless. I would recomend the Cleveleys team for anyone who is looking to rent, buy or sell as all staff have given 5* service. All viewings & enquiries was addressed on time everytime even at short notice. The whole process from Application to getting my keys was better than expected.
Daniel · 19 May 2019
Agent replied
Dear Mr Thornton,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property and we’ll pass your kind words on to the team. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleFarrell and Hayworth Cleveleys have the most amazing staff that are professional and thorough that started from day one
The attention to detail from all staff through selling my mums property was second to none 😊
Special thank you to Katie for going that extra mile and going above and beyond
If your wanting a great estate agents then these are the ones for you! X
Lynn · 15 July 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your Mum's property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleLauren was great at showing us around. Helped with measuring up for sofas and had a wealth of knowledge about the property. She is a credit tp the estate agent.
David · 13 November 2024
Agent replied · 11 December 2024
Thank you for your lovely review! We’re so pleased to hear that Lauren provided you with such excellent service during your property viewing. Her attention to detail and willingness to go the extra mile, such as helping with measurements and sharing her knowledge about the property, truly reflect the high standards we aim to deliver.
Lauren is indeed a valued member of our team, and it’s wonderful to hear how much her efforts meant to you. We’ll be sure to share your kind words with her.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. Thank you once again for your feedback and for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleSarah Mason is a credit to Farrell Heyworth Cleveleys. She has helped us with letting our flats over the last couple of years. Her knowledge of the industry and local area is excellent. She instils a confidence in us, as relative new landlords, that we are doing things correctly and is very supportive throughout the process. We will continue with Sarah when our next project is ready for letting.PositiveResponsiveness, Quality, Professionalism, Value
Martin · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI would highly recommend FH Cleveleys who have worked so hard in the sale of our property. We had several hitches along the way but they kept us informed and continued working hard for us which we really appreciate.
I would especially like to thank Ryan, Taleah and Simon who have all been so helpful, supportive and communicative.
Nicki · 26 March 2023
Agent replied · 24 June 2023
Thank you for your glowing recommendation of FH Cleveleys! We are delighted to hear that you had a positive experience working with our team during the sale of your property.
We understand that the process of selling a property can be stressful and unpredictable, which is why we make it a priority to keep our clients informed every step of the way. We are thrilled to know that our efforts to communicate with you throughout the sale, and to work through any hitches that arose, were appreciated.
We will make sure to pass on your kind words to Ryan, Taleah, and Simon - they will be thrilled to hear that they were able to provide you with helpful, supportive, and communicative service.
Thank you again for choosing FH Cleveleys. We wish you all the best in your future endeavors.
Warm regards,
Jeremy Collins
★★★★★ 1/5
GoogleVery disappointing customer service & basic courtesey. Two viewings of a property last week, initial offer was rejected so asked to be kept informed of any further interest or offers whilst we assess a 2nd offer this week. Now find the house is sold without even a courtesey call or chance to increase our offer. Will be putting our listing elsewhere sadly.
11.09.24 in reply to Jeremy - Thank you, no written request has yet been recieved, nor were we advised this would be the process going forward. Considering all communication had previously been verbal or in person why write to me for something so important! Actually makes it worse, but then you had another offer so why make the effort i guess. But thank you for taking the time to contact me on this occasion.
John · 9 October 2024
Agent replied · 8 November 2024
Thank you for sharing your feedback.
After your initial offer was declined, we sent written correspondence inviting you to submit a further offer, but we did not receive a response. During this time, the seller accepted an offer from another party. While we aim to keep all interested parties informed, it wouldn’t be appropriate for us to make repeated requests for further offers.
We appreciate your interest and would be happy to assist you with any future property needs.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAfter meeting scarlet for the first time at the viewing of our lovely new home, I was impressed by her friendly , professional manner.
I have found all the staff I have dealt with during this stressful period, very reassuring, polite and caring. The fact that I could contact them at anytime for updates helped enormously. They were always happy, positive and very helpful.
Thank you for all your help.
I would recommend farrell heyworth to anyone looking for a new home.
Jue · 9 October 2024
Agent replied · 8 November 2024
Thank you so much for your kind words and for sharing your positive experience with us! We are delighted to hear that Scarlet and the rest of our team were able to support you through what can be a stressful process. Providing a friendly, professional, and reassuring service is our priority, and we’re thrilled that it made such a difference for you.
We truly appreciate your recommendation and are so glad that you’re happy with your new home. If you ever need further assistance, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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