Every review we hold for the Thornton Cleveleys office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKatie Garnett was amaaaazing at talking me through the house buying process.. i am a first time buyer and she clearly communicated with us every step of the way.. so grateful for your help! thank you!
Lauren · 23 March 2025
Agent replied · 18 April 2025
Thank you so much for your wonderful review! We’re thrilled to hear that Katie was able to guide you so smoothly through the house buying process. As a first-time buyer, we understand how important clear communication is, and it’s fantastic to know that Katie made the experience easier for you. We’ll be sure to pass along your kind words to her. If you need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKatie and the team have been fantastic, great service all the way through the process and they sold my house for over asking in two weeks !!
Matthew · 4 July 2025
Agent replied · 2 September 2025
Thank you for your kind words! We’re so pleased to hear that Katie and the team delivered great service and achieved a fantastic result on your sale, over asking price in just two weeks is brilliant! We really appreciate your feedback and hope we can help again in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe used Farrell Heyworth to sell a property in cleveleys and they were so helpful and informative from the beginning. Tilly has been amazing so far in keeping us up to date with everything from booking viewings, offers and solicitors from both sides. She’s given us the best advice especially when it’s the first time we’ve sold a property. They’ve always been honest and realistic.
Laura · 23 September 2023
Agent replied · 30 September 2023
Thank you for taking the time to share your experience with Farrell Heyworth. We're delighted to hear that Tilly and the team have been helpful and informative throughout your property sale journey. Providing honest and realistic advice is an essential part of our service, and we're pleased to have met your expectations.
If you have any more questions or need further assistance during the sale process, please feel free to reach out. We're here to make your property sale as smooth as possible.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI would highly recommend Farrell Heyworth to anyone considering selling or buying property! They have gone above and beyond to sell our late uncle's property at such a difficult time for us, right from the valuation (especially as we are …
Lisa · 22 April 2026
Agent replied · 22 June 2026
We’re really pleased to read your kind words and to know that our team was able to support you through what was clearly a very difficult time. … More
★★★★★ 5/5
GoogleKatie Garnett was a fantastic professional friendly efficient and proactive. She walked the extra mile for us and made our experience of Farrell Heyworth very positive. We wish Katie every success in her career and are sure her professionalism and dedication will take her a long way in her Career. We would happily recommend Farrell Heyworth as an estate agent as a result of the sterling service provided by Katie William and Diane Fleming
William · 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that Katie, Diane and our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleKatie Garnett was absolutely amazing throughout the whole process. Very supportive, always on hand to answer questions and give reassurance. Always went above and beyond, as we had some delays completing, in making sure everyone was kept updated and the sale went through. Thanks for all your support Katie really appreciated.
Chris · 18 June 2024
Agent replied · 20 June 2024
Thank you for your glowing feedback. We're delighted to hear that Katie Garnett provided exceptional support throughout the entire process. Her dedication to keeping everyone updated and ensuring the sale went through smoothly, despite some delays, truly exemplifies our commitment to excellent service.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI recently bought a property through farell heyworth and dealt with katie garnett in the office. Although there were some bumps in the road (no fault of the agent). Katie kept me updated at all times throughout the buying process and was a pleasure to deal with. Thanks
Ian · 27 July 2024
Agent replied · 26 August 2024
Thank you for sharing your positive experience with Farrell Heyworth.
We are delighted to hear that despite some bumps in the road, Katie Garnett was able to provide you with excellent service and keep you updated throughout the buying process. We strive to ensure our clients have a smooth and pleasant experience, and it's wonderful to know Katie was a pleasure to work with.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThank you all ever so much with all that you have achieved with the sale of the house. I know it was one to remember! The team were all so supportive and friendly, very focused, Katie was a star. Thank you and i would definitely recommend xx
Vicki · 27 July 2024
Agent replied · 26 August 2024
Thank you so much for your kind words and heartfelt feedback.
We're thrilled to hear that our team was supportive, friendly, and focused throughout the sale of your house. It’s wonderful to know that Katie, in particular, stood out as a star in this memorable process. We appreciate your recommendation and are delighted to have been part of your journey.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleHad a really lovely and positive experience with Katie. With buying our first house we didn’t know what to expect and Katie made it so much easier and relaxed! Katie was super quick and replying to emails and answered any questions we asked. We are super grateful for Katie and her hard work, she is an amazing member of the Farrell Hayworth team.
Mia · 26 August 2023
Agent replied · 30 September 2023
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Katie provided you with a lovely and positive home buying journey. Congratulations on purchasing your first house!
Katie is indeed a valuable member of our team, and we're glad she could make the process easier and more relaxed for you. If you ever need assistance in the future or have any questions, feel free to reach out. We wish you all the best in your new home!
Warm regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBoth Lauren and Sarah have been a great help in our search for a forever home. Very informative and quick to reply to any queries, appointments were easily arranged and attended to promptly. Thank you both for your help, highly recommended.
Christina · 30 March 2026
Agent replied · 13 April 2026
It’s great to hear that your search for a new home has felt so well supported. Knowing that Lauren and Sarah were able to provide clear information, prompt replies and smoothly arranged appointments is exactly the experience we aim to deliver.
Their proactive approach reflects the level of service we work hard to offer across Farrell Heyworth, and your recommendation is very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have just purchased a fabulous Apartment from Lauren at Farrell Heyworth Cleveleys.
It has been a great pleasure to deal with this young but very experienced person who knows exactly what she’s doing.
Great ambassador for Farrell Heyworth.
Barry · 6 April 2026
Agent replied · 13 April 2026
Thank you for your lovely feedback. We’re really pleased to hear how positive your experience was and that your purchase was handled so smoothly.
Lauren Ford will be delighted to read your comments. Her knowledge, professionalism and confidence in guiding clients through the process are qualities we value greatly, and it’s reassuring to hear they made such a strong impression.
Thank you for choosing Farrell Heyworth Cleveleys, and we wish you every happiness in your new apartment.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlison Whiteside I don’t have words to say how amazing this lady has been her dedication to helping her clients goes above and beyond I feel like she has become a friend and I couldn’t recommend someone more highly
Tanya · 6 April 2026
Agent replied · 13 April 2026
Thank you for sharing such a lovely review. It’s wonderful to hear how well supported you’ve felt and that Alison Whiteside has made such a positive difference throughout your experience. Knowing that her dedication and care have helped build that level of trust means a great deal to us.
We’re delighted she’s been able to offer the friendly, above‑and‑beyond service we aim for with every client.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI just want to say what a pleasure it was to deal with Katie Garnett from Farrell Heyworth, when I recently bought a bungalow. Katie was brilliant at keeping in contact, always bright and bubbly, and indeed even sacrificed her lunch hour, to afford me an opportunity for a second viewing. I love people who go ' the extra mile' and Katie certainly did that.
Peter · 25 May 2023
Agent replied · 24 June 2023
Thank you for your kind words and positive feedback about your experience with Katie Garnett at Farrell Heyworth. We're thrilled to hear that Katie provided you with excellent service and made your buying process a pleasure.
Katie's dedication to keeping in contact, her bright and bubbly personality, and her willingness to go the extra mile, including sacrificing her lunch hour for a second viewing, are truly commendable. We take pride in having team members like Katie who are committed to delivering exceptional customer service.
We greatly appreciate your recognition of Katie's efforts, and we will make sure to pass along your appreciation to her.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleI contacted Farrell Heyworth as a first time buyer looking for mortgage advice and finding the right one for me. After being recommended by family, Nick Gregson was extremely helpful in the entire process from start to finish. Nick was very thorough and excellent at communicating throughout, putting my mind at ease all the way.
I would recommend Nick to anyone looking for mortgage advice and will be doing so to family and friends as and when needed. Overall a friendly and professional guy, thanks again Nick!
Lewis · 24 June 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI was really pleased with the service we received from Nick Gregson. We put our house up for sale and sold it in 2 days. We initially panicked as we hadn’t sorted our morgage. It was more complicated as we are foster carers so not all morgage providers will lend. Plus due to my husbands age he couldn’t be included in the morgage. Nick supported us through the process which made it far easier. It was the first time I had needed advice for a morgage as last time I just went to our usual building society. It was more difficult this time as they did not lend to foster carers. Nick made the process far easier with the added bonus that we have now moved to the house we wanted when we initially put our house up for sale. I would have no hesitation in recommending Nick. Very approachable and professional in his approach. Thank you NickPositiveProfessionalism
Janice · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you felt our service made things easier for you and your husband.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleThe company I work for needed an agent located on the Fylde Coast so I contacted agents in the area. At F.H my enquiry was answered by Sarah Mayson. Of the people I had contacted so far - my opinion was that Sarah would be the best choice.
I wasn't wrong - in fact she was brilliant !!!!
She delivered on providing amazing tenants, throughout the process she kept us updated and was happy to provide guidance when asked.
From experience every let has it's issues, but Sarah Mayson resolved everything for us.
Thank You Sarah MaysonPositiveProfessionalism
William · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleMy Grandson agreed the sale of an apartment early January 2020. The sale has never been completed after 11 months. The property is vacant and no Mortgage is required.
We have telephoned this Estate agent numerous times and got nowhere. The solicitor here was recommended by Farrell Heyworth and when telephoned, he advises that a questionnaire has been sent to the Vendor’s Irish Solicitor who is failing to complete and return the document after numerous request.
It is now stalemate.
This situation has caused tremendous stress to my grandson who has to live with the family. In my opinion this property transaction is beyond that which would be expected and no purchaser should be expected to bare the frustration of this situation.NegativeResponsiveness, Quality
Ray · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience your grandson received warranted a 1 star review. Customer service is extremely important to us and his custom is highly valued.
I can understand that this situation must be very frustrating, and after speaking with my colleagues in our Cleveleys branch, I can confirm that this is very frustrating for them too. They have worked hard to arrange the sale of this property and have been in regular contact with the solicitors to try to progress the sale, as have the solicitors we recommend.
At this stage this is now a matter for the respective parties solicitors and we can no longer influence the sale. For this reason I do feel your review is unfair to our fantastic branch team who have done everything within their power to help your grandson to find the right property and to try to resolve the situation.
We very much hope that the vendors solicitors are in touch shortly and that this matter is resolved quickly for your grandson.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI have dealt with FH on a find tenant only basis and always dealt with Sarah Mayson. I have always been happy with the tenants they have secured for me and Sarah goes the extra mile with communication and paperwork. Nothing has been to much trouble and she always responds to emails and messages.
If you’re a landlord looking for an agency to let out your property in Cleveleys or this area I highly recommend contacting Sarah to discuss FH services. I may even consider a managed contract in the future as I have been very impressed with tenant find only.PositiveResponsiveness, Professionalism
Michael · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAlthough we did not buy or sell with FH we were offered an appointment with their independent mortgage and protection specialist Nick Gregson. The service we received was excellent, Nick is extremely knowledgeable, helpful and nothing seems to phase him. He helped us through the process and was able to switch products at really short notice when our circumstances changed unexpectedly. The mortgage process has been the most straightforward part of the move and that is thanks to Nick. Would highly recommend.PositiveResponsiveness, Professionalism
Sandy · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWent with farrell heyworth to sell our house and after 2 months of little interest I asked them to look into why. We reduced the price a little and within 3 days we had an offer and multiple viewings booked in. Cannot thank Katie enough for picking up our sale when I phoned up, doing all she could to help us and working with us to get what we wanted. Stephen was also great at giving us all the info and coming out to us promptly. Would recommend!PositiveResponsiveness
Kat · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe have just purchased a property through Farrell and Heyworth. There were a couple of issues with the survey and I began dealing with Sarah Days (Branch Manager at Cleveleys) Wow! What an asset she is to the company. She was extremely helpful, professional and knowledgeable. All issues were addressed and she kept us well informed throughout. We were so impressed with her we have opted to use Farrell and Heyworth to rent out our new property. Definitely a very lucky company to have such a diamond on board. Just ask for Sarah Days if you need ANY assistance 😊PositiveResponsiveness, Quality, Professionalism
Derren · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe staff, especially Ryan was very professional and always responding to emails, returning calls on a timely manner. Our purchase was taking a lot longer than hoped due to lender's fault; but Ryan and team managed to keep the vendor to stick with us, even though it was taking nearly 7 months to complete. Jumping over many obstacles. At the end we got there. Thank you all
Aliz · 10 February 2023
Agent replied
We're thrilled to hear about your positive experience with our team, especially Ryan! We're glad that Ryan was able to provide you with excellent support throughout your purchase journey and help you navigate through any challenges. We're glad that the team was able to stick with you through the process and that you were finally able to complete the purchase. Thank you for choosing us and for taking the time to share your feedback.
Kind regards,
Jeremy Collins - Director
★★★★★ 3/5
GoogleAs a landlord we have had a really mixed opinion in terms of quality and customer service, the phone systems are poor and the flow of communication when you need to speak to someone is below standard. I wasn't assured as a landlord that my issues were dealt with appropriately at times and this was lacking mainly form the management of the tenancy team. Unfortunately I wouldn't recommend using Farrell Hayworth regards letting your property unless you can solely deal with Carol Dennison she is an asset to that team putting customers first and I wish I had dealt with Carol from the beginning. Carol showed empathy and understanding she was 5 star and the only positive thing I can say regards the Cleveleys branch. In my view Carol should run that team she has the right approach and skill to support and solve problems.
Lisa · 27 April 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.
I understand you have spoken to our lettings team, particularly Carol, recently on a number of occasions. Thank you for bringing her hard work on your behalf to our attention.
We wish you all the best for the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe have used Nick for mortgage advice for the purchase of our new home. Right from the very first phone call Nick has been nothing but professional, responsive and patient! He gave us great advice, found the perfect mortgage to suit our needs and to avoid paying a penalty on our current mortgage. He has been at the end of the phone day/night and weekends and answered every question we have had. He could not have made this process easier for us given that we made the stressful choice to move during a global pandemic! We would definitely use Nick again and highly recommend him.
Jemma · 29 January 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. It sounds like he's really gone out of his way to help you at a difficult time!
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
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