Farrell Heyworth Thornton Cleveleys reviews

★★★★★ 5/5

Google

Farrell Heyworth estate agents have been excellent they have assisted me with every step of my journey in selling my bungalow. All the staff have been brilliant especially Katie and Loren who have updated the sale of my property every step of the way. Without their help I would have struggled to understand how to sell my property. Many thanks Kind Regards Adrian Lever

Adrian · 5 August 2025

★★★★★ 1/5

Google

Whilst in the end we sold our house, i absolutely wish we had gone through another estate agent, as i am not really sire what we paid them for…. At our valuation, we were won over by promises of fancy marketing packs and photography. What this ended up amounting to was the property on rightmove (which any EA offers) our property shared a grand total of ONCE over 10 months on social media, and photos that i ended up retaking on my own mobile phone as the professional ones were awful. Even my sales advisor agreed when i sent her the ones i had taken myself. This fancy “marketing” package sets you back just shy of £300, in addition to your selling cost and your liable to pay even if you don’t end up selling (so much for no sale no fee!) We had a total of 11 viewings over 10 months, of which i was asked to do ALL 11!!! Despite being told they would have multiple agents available for showing including weekends, not once did they have anyone available when anyone called to view. There was always the emotional manipulation of “we aren’t available but you never know this could be the one!” We had an original sale fall through and were actually advised to keep our property off market and give them a few weeks to find a new buyer (which really is shoddy advice) needless to say they didn’t find a buyer and i had to go back on the market. I even had to demand it happen as the property we wanted was going back on the market on a specific day and F&H were more worried about upsetting our original buyers than selling our house. We would go vast amounts of time with no contact, no viewings, no information on how the property was performing on rightmove until i asked and no information on what they were doing to sell the property. In fact, when i would call and speak to the manager he was nothing short of rude (stark contrast as he did the original valuation and what a change in character once you were locked in) When we received and accepted our 2nd offer things seemed to go smoothly (or more accurately i heard nothing for weeks) until we were passed to the “sales progression team” who were either never in the office or had no idea what was going on! The sale nearly collapsed a number of times due to people not reading emails and understanding situations properly, but the sales progression team either had no idea or the wrong idea. One day i even received a congratulations on setting a completion date 2 days after the buyer had stated they had lender issues, they just had no clue! In the end i found it easier to deal entirely with our solicitor who was great, communicating with the buyers solicitor. These were introduced by F&H and were the only good thing to come out of the whole ordeal really. So all in all they didn’t really market beyond rightmove (and charged me £300 extra), i ended up taking my own pictures, had to do all my own showings and found them of absolutely no use in the progression of the sale. Not sure what exactly the “fee” was for as they seemed to do very little and were absolutely not the cheapest option to go with either. But you live and learn. A side note really as this was our fault not to double check, the EA actually closed our local branch some time before we instructed but this wasnt made clear to us. The numbers on the website used local area codes but transferred to an office much further away. I do wonder if this had something to do with why they didnt want to do the viewings, but they sold themselves as a “local” EA of which they were very much not. If we were ever to sell again, we would absolutely go to another EA. Likely the one we bought the house off as they were nothing but professional and on the ball.

Jem · 5 January 2025

★★★★★ 1/5

Google

I made an offer of £5k more than the asking price for a property for sale and Katie Garnett from sales and the manager Simon Long were reluctant to sell to me and kept ignoring me when I requested an update in regards to my offer and in the meanwhile they kept on arranging viewings for the same property, I feel the treatment towards me was due to my ethnic background which they continue to deny and I did inform them though my colour is different the money I will pay for will be the same. Today 2nd January I got a further email from the sales director who threatened me with legal action unless I remove this review, I will now escalate this complaint to the estate agent ombudsman

Jas · 5 January 2025

★★★★★ 5/5

Google

Thanks to Lauren Ford at Cleveleys branch for making 2 viewings happen at short notice for us on 2 properties. Fingers crossed 🤞at least 1 property ticks all the boxes on our search. …

Amanda · 9 April 2026

★★★★★ 5/5

Google

Lauren Ford is Brilliant at what she does. she is professional, knowledgeable and very responsive throughout the process. All my questions were answered promptly!!

Be · 22 June 2026

★★★★★ 5/5

Google

I am very pleased the way my enquiry was handled. I found Lauren Ford was very helpful and made my property search hassle free. Thanks Lauren.

Thomas · 22 May 2026

★★★★★ 5/5

Google

I have recently been purchasing a property with farrel Heyworth Cleveleys. I have to say the staff member who has been dealing with my purchase has been beyond excellent, Katie Garnett has been professional totally helpful and nothing has been any trouble to her. She is an absolute credit not just to the company but to herself . The company should be very proud to be able to recruit and retain such a high calibre employee.. Thank you so very much in helping me at a very difficult time whilst my partner is terminally ill .

Paul · 1 November 2024

★★★★★ 5/5

Google

Vicki Skellington Came to explain all that Farrell Heywood would do to help us sell our property We found her very helpful and friendly. She told us all we needed to know about selling our property and they would get the best price for us. She also told us that everything would be done in house, Solicitors photos and deeds to help with purchasing a property through themselves

Stephen · 22 June 2026

★★★★★ 5/5

Google

We’ve just had an offer accepted with them. We’ve dealt with Lauren who has been extremely professional and helpful throughout the process, highly recommended. Can’t wait to move in !!

Jim · 6 April 2026

★★★★★ 5/5

Google

The sale of our property was fraught with difficulties, in part because the property was quite unusual, but principally because the first buyer withdrew from the sale literally a couple of days before completion, and our second potential buyers lost their sale when it was nearing completion and could therefore not progress at that moment although still keen to buy our property. Throughout this period, the agency and our appointed contact Katie kept our spirits up and kept us informed of any updates or potential viewings. Once our future buyers were confirmed Katie was always available to answer any questions we had, and invariably had a better idea of where "the chain" was up to than our legal representatives did. Simon the office manager is quite a character and was also very helpful with advice. All in all we found the service provided was very good and wouldn't hesitate to recommend them.

Bob · 9 October 2024

★★★★★ 5/5

Google

Lauren was very helpful with the sale of our house. She was very friendly and professional in her job. I would recommend her to anyone who is selling or buying a property.

Lynda · 13 March 2026

★★★★★ 5/5

Google

Lauren was very helpful and give us all the information needed with putting a bid in the house

Ben · 22 June 2026

★★★★★ 5/5

Google

Very helpful and very quick communication, many thanks Lauren, it's been a pleasure dealing with you to date!

Ramona · 22 June 2026

★★★★★ 5/5

Google

Very informative staff, explained the whole selling process in easy to understand terms. The marketing methods gives potential buyers all the information they need plus useful local services. Would like to give a big thankyou to Taleah Taylor for explaining the selling process and costs involved in marketing our house when we find next home. She took her time and answered all our questions in a profesional manner giving us confidence moving forward. Thanks again team.

David · 7 April 2026

★★★★★ 5/5

Google

Georgia is very professional at her job,very polite and very helpful,a pleasure to be assisted by Georgia.

Tommy · 22 June 2026

★★★★★ 5/5

Google

Dealt with Katie from first viewing to completion day - Great communication and support throughout! …

Carney · 22 June 2026

★★★★★ 5/5

Google

Both Katie and Tilly at Farrell Heyworth have been fantastic helping us sell a house. Tilly came to value the house on a Saturday which was really helpful. She recommended a garden for us to use. The house was realistically priced and sold quickly. I definitely recommend them if you need to sell a house in Cleeveleys

Deborah · 8 August 2026

★★★★★ 5/5

Google

Spoke to Lauren Ford, very efficient, kind and helpful. Thank you

Renna · 22 July 2026

★★★★★ 5/5

Google

A huge thank you to Katie has been fantastic during our latest purchase, very clear communication and always available to help in anyway possible. I will defiantly be using Farrell Heyworth again.

Benjamin · 13 February 2026

★★★★★ 5/5

Google

Lauren was friendly, courteous and professional. She communicated well.

Gaynor · 22 July 2026

★★★★★ 5/5

Google

I dealt with Lauren at Farrell Heyworth and she was an amazing help for me to buy a freehold property for investment purposes.

Denis · 11 April 2026

★★★★★ 5/5

Google

Farrell Heyworth at Cleveleys are being very helpful and answering all our questions particularly Lauren who is really helpful and knows what she is talking about.

Michael · 13 March 2026

★★★★★ 5/5

Google

I highly recommend this agency. I was looking to buy in Thornton Cleverly and traveling 400mile each way to view. Farrell and Hepworth were so good at arranging multiple viewings on same day and friendly and professional(especially Tilly). In contrast square room have a policy of no more then 3 viewings even over few days making it hard for out of town buyers to find the right place. I thought I found a property via square room offered asking price and they came back asking for more offers as apparently another person had offered but wouldn't say how much. I initially counted offered higher but it didn't feel right so withdrew as decided to relocate search due to need for more leisure facilities). The house is back on the market (so much for the other buyer). For sellers and buyers we have a good instinct for good service(Farrell and Hepworth) and poor service(square room ). Square rooms agent was so poor I lost trust in the valuation and decided not to go ahead. Thornton Cleverly is a lovely place but not for me but if it was I would prefer to sell or buy from Farrell Hayworth as they have better staff, answer phone quicker and focused on good viewing etiquette. Anna

Anna · 21 May 2024

★★★★★ 5/5

Google

Vicki was fantastic from start to finish. She called within 5 minutes of me contacting FH and was so friendly and approachable - she seemed to go that extra mile prior to even meeting her. I knew absolutely nothing about valuations or the market, but when she did come to the house, Vicki was so knowledgeable that I felt instantly assured. My husband and I were really impressed with Vicki and said that if/when the time came to sell we would want it to be with her - I honestly learned so much from her in that short space of time that I'd recommend her to anyone going through this process.

Ange · 21 May 2024