Farrell Heyworth Thornton-Cleveleys reviews

Thank you for your feedback and for choosing Farrell Heyworth Cleveleys for both your purchase and sale transactions. We're delighted to hear that Katie and the team provided seamless service and kept you informed throughout the processes. Your recommendation is greatly appreciated, and we're here to assist with any future property needs you may have. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Sarah, Katie and the Cleveleys team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to share your experience with us. We appreciate your feedback.Ensuring a professional and effective service is paramount to us, and we regret any miscommunication regarding the marketing fees. We strive to maintain clear and transparent communication throughout the selling process to meet our clients' expectations.Regarding the property description and feedback received, we understand your perspective and value your input. Our goal is always to present properties in the best possible light to attract potential buyers. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly at 01229 839090. We wish you success with your property and thank you for considering our services.Best regards,Jeremy CollinsDirectorFarrell Heyworth

We’re sorry to hear that you feel dissatisfied with your experience. We have taken time to consider the points raised; however, without any identifying information, we’re unable to review the individual circumstances behind your comments or provide specific context. From a general perspective, this does not reflect the standards of service or approach we aim to deliver. In relation to fees, we strive to ensure clarity from the outset. Marketing charges form part of our agreement and are set out prior to instruction, reflecting services where costs are incurred on behalf of our clients. We recognise how important clear communication and aligned expectations are throughout the process, and your comments have been noted. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I'm delighted to hear that Sarah and Curt were able to provide you with a great service during your property search. Welcome to the area and please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Chris Heyworth, Director

Thank you for your wonderful feedback! We're delighted to hear that Katie and Anne provided exceptional support during the sale of your house. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. We understand the distress this situation has caused and would like to provide some clarification.Our professional team at Farrell Heyworth operates strictly within legal guidelines and landlord instructions. In this case, we were instructed by the landlord to serve a Section 21 notice, which legally requires a minimum of two months' notice. This procedure was followed in accordance with the Housing Act to ensure compliance with the law.While we understand the length of tenancy and the challenging circumstances of your parents, our actions are in line with our legal requirements and obligations to our client. We strive to handle all matters with professionalism and sensitivity. We regret that you feel our actions have shown a lack of care, but we assure you that we are adhering to legal requirements and landlord directives.I understand you have recently received further correspondence from Cerys with further guidance on the next steps for your parents and securing further accommodation.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for your wonderful feedback! We're thrilled to hear that Katie provided such a professional and helpful service, making you feel like you had your own personal advisor. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for sharing your positive experience! We're delighted to hear that Taleah and Sarah provided excellent service during your property viewing. We'll ensure to pass along your appreciation to both of them. If you have any more questions or need further assistance, feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am so pleased Sarah and our Cleveleys lettings team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. If you need any further assistance the team would be delighted to hear from you. All the best, Chris Heyworth, Director

We’re sorry to hear about your experience and the frustration this situation has caused. We fully appreciate how disappointing it must have been to progress through the application process, complete referencing, and begin making arrangements to move, only for the property to be withdrawn by the landlord. While decisions of this nature sit with the property owner, we understand the impact this can have and why it has left you feeling let down. It is also concerning to hear that you were unhappy with the level of communication and the handling of your complaint. Clear, respectful communication is something we always aim to provide, particularly when circumstances change unexpectedly. As this matter is currently being reviewed by The Property Ombudsman, it would not be appropriate for us to comment on the specifics here. We will, of course, cooperate fully with the process and adhere to any outcome or recommendations. Thank you for taking the time to share your feedback. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your experience. It’s great to hear that you felt so well supported throughout the process. Keeping clients informed and responding promptly are key parts of how we work, so it’s reassuring to know that Lauren Ford delivered that level of service for you. Her proactive and approachable manner is something we value greatly within the team. We really appreciate you taking the time to leave your feedback and will be sure to pass on your kind comments. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. It's great to hear that our Cleveleys Team were able to provide helpful advice and support during the purchase of your home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make letting your property as easy and successful as possible and that our proactive Cleveleys team have achieved such a fantastic outcome so quickly. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for your kind words. We’re really pleased to hear that you had such a positive experience with our Cleveleys branch. Taleah Taylor will be delighted to see your feedback. Her knowledge and … More

Thank you for taking the time to leave feedback. It's great to hear that we have provided such an exceptional service. It sounds like Sarah, Simon and the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for sharing your feedback, we sincerely apologise for any difficulties you encountered in reaching us. Due to the high demand for rental properties and the volume of inquiries we receive, we may not always be able to respond to every query as promptly as we would like. However, please rest assured that we are continuously working to improve our communication channels to ensure that all inquiries are addressed in a timely manner. Regarding the issue with pets, we understand the importance of providing accurate information to our prospective tenants. However, the decision to accept pets is entirely at the discretion of the landlord. We aim to be transparent about such policies from the outset to avoid any misunderstandings. We value your feedback and take your comments seriously. We would be keen to continue to assist you in finding the right rental property. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback, we sincerely apologise for any difficulties you encountered in reaching us. Due to the high demand for rental properties and the volume of inquiries we receive, we may not always be able to respond to every query as promptly as we would like. However, please rest assured that we are continuously working to improve our communication channels to ensure that all inquiries are addressed in a timely manner. Regarding the issue with pets, we understand the importance of providing accurate information to our prospective tenants. However, the decision to accept pets is entirely at the discretion of the landlord. We aim to be transparent about such policies from the outset to avoid any misunderstandings. We value your feedback and take your comments seriously. We would be keen to continue to assist you in finding the right rental property. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for sharing your positive experience with Katie during the sale of your house. It's wonderful to hear that she provided exceptional service and went above and beyond to assist you throughout the process. Your kind words about her being easy to deal with and going out of her way to help are greatly appreciated. I'll be sure to pass along your feedback to Katie and the team. If you ever require assistance in the future, don't hesitate to reach out. Kind regards, Jeremy Collins - Director

Dear L T, Thank you, for taking the time to leave a review. I’m so pleased Kerry provide you with a good service whilst resolving your problem. If we can be of any further help in the future please don’t hesitate to speak to our branch team. Kind regards, Chris Heyworth - Director

Thank you for taking the time to leave such fantastic feedback. I'm delighted to hear that Scarlett, Katie and the rest of the team were able to provide you with a great experience and were helpful and supportive throughout. If you need any further assistance the team would be delighted to hear from you. Best regards, Jeremy Collins Director

Thank you for your kind words. We're delighted to hear that your experience with Farrell Heyworth Cleveleys was fantastic throughout the entire process of selling your house. It's great to know that Katie was friendly, professional, patient, and very helpful. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist. Best regards, Jeremy Collins Director Farrell Heyworth