Every review we hold for the Thornton-Cleveleys office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend FH Cleveleys who have worked so hard in the sale of our property. We had several hitches along the way but they kept us informed and continued working hard for us which we really appreciate.
I would especially like to thank Ryan, Taleah and Simon who have all been so helpful, supportive and communicative.
Nicki · 14 June 2023
Agent replied · 13 June 2024
Thank you for your glowing recommendation of FH Cleveleys! We are delighted to hear that you had a positive experience working with our team during the sale of your property.
We understand that the process of selling a property can be stressful and unpredictable, which is why we make it a priority to keep our clients informed every step of the way. We are thrilled to know that our efforts to communicate with you throughout the sale, and to work through any hitches that arose, were appreciated.
We will make sure to pass on your kind words to Ryan, Taleah, and Simon - they will be thrilled to hear that they were able to provide you with helpful, supportive, and communicative service.
Thank you again for choosing FH Cleveleys. We wish you all the best in your future endeavors.
Warm regards,
Jeremy Collins
★★★★★ 1/5
TrustpilotFarrell Heyworth came out to value our…
Farrell Heyworth came out to value our house. Lady claimed to be from the area and have a good knowledge of the local market. She valued the house at £120k. After 8 days on the market, with another company, the house has sold for £145k.
Sue · 18 December 2025
Agent replied · 24 December 2025
Thank you for taking the time to leave your feedback. We appreciate you sharing your experience and we’re pleased to hear that your property has now sold successfully.
Valuations are provided as a professional opinion based on market conditions, comparable evidence available at the time and buyer demand, and they can vary between agents. Ultimately, the final sale price is determined by the market and the level of interest generated once a property is launched.
We wish you all the very best moving forward and thank you again for taking the time to comment.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFantastic service from Sarah Mayson in the letting department. After being a property owner for over 10yrs and never had rental experience, Sarah and her team made the whole application simple and painless. I would recomend the Cleveleys team for anyone who is looking to rent, buy or sell as all staff have given 5* service. All viewings & enquiries was addressed on time everytime even at short notice. The whole process from Application to getting my keys was better than expected.
Daniel · 15 June 2019
Agent replied · 13 June 2024
Dear Mr Thornton,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property and we’ll pass your kind words on to the team. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth - Director
★★★★★ 2/5
TrustpilotCaveat emptor
If you want to use a "sales portal" that's steam powered, Farrell Heyworth is for you.
C · 25 July 2026
Agent replied · 24 September 2026
We're sorry to hear that you felt dissatisfied with your experience and appreciate you taking the time to share your feedback.
Selling a property can be a lengthy and sometimes frustrating process, particularly where there are complex factors involved, and we understand that this can influence perceptions of the service received. As estate agents, we aim to provide professional advice, clear communication and marketing support throughout the instruction while working within our clients' preferences and circumstances.
We're pleased that you found aspects of the marketing positive and that Lucy F made a favourable impression. We will ensure your comments are shared with her.
While we're unable to comment on individual matters or differing views of events in a public forum, we can assure readers that our team is committed to acting professionally, providing accurate information wherever possible, and supporting both sellers and prospective purchasers throughout the sales process.
We regret that your experience did not meet your expectations and wish you every success with your future plans.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleScarlett Bingham is a very conscientious person she always goes above and beyond to help you, nothing is too much trouble, she is a massive credit to Farrell Heyworth, she deserves more than 5 stars. Regards Sue
Sue · 9 August 2024
Agent replied · 23 August 2024
Thank you so much for your wonderful feedback. We're thrilled to hear that Scarlett Bingham has provided you with such exceptional service. Her dedication and commitment are indeed invaluable, and we're proud to have her as part of the Farrell Heyworth team. Your recognition of her efforts means a lot to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotPoor agency
Signed contract in June thinking they would sell my parents house in a sought after area we had 1 viewing, I was not told there are 3 packages for the sale in October I decided to remove them however I was told I had to pay £199 plus vat, I have also been told perspective buyers for a property with the same agency were told it would be 3 weeks before they could. I will never recommend this agency under any circumstance I sent a letter to Jeremy Collins director never had a reply DO NOT USE THIS AGENCY
Graham · 16 October 2024
Agent replied · 25 October 2024
Thank you for your feedback. We would like to clarify that, as outlined in the contract signed in June, our services include a deferred marketing fee, which becomes payable upon completion of the sale or if the property is withdrawn from the market. This is clearly detailed in the agreement.We’re sorry to hear that you’re disappointed with your experience. If there is anything further you would like to discuss, we’d be happy to assist and ensure your concerns are addressed. Thank you for bringing this to our attention.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 5/5
GoogleLauren was great at showing us around. Helped with measuring up for sofas and had a wealth of knowledge about the property. She is a credit tp the estate agent.
David · 12 November 2024
Agent replied · 10 December 2024
Thank you for your lovely review! We’re so pleased to hear that Lauren provided you with such excellent service during your property viewing. Her attention to detail and willingness to go the extra mile, such as helping with measurements and sharing her knowledge about the property, truly reflect the high standards we aim to deliver.
Lauren is indeed a valued member of our team, and it’s wonderful to hear how much her efforts meant to you. We’ll be sure to share your kind words with her.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. Thank you once again for your feedback and for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleSarah Mason is a credit to Farrell Heyworth Cleveleys. She has helped us with letting our flats over the last couple of years. Her knowledge of the industry and local area is excellent. She instils a confidence in us, as relative new landlords, that we are doing things correctly and is very supportive throughout the process. We will continue with Sarah when our next project is ready for letting.PositiveResponsiveness, Quality, Professionalism, Value
Martin · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
TrustpilotThank you all so much!
The team at the Morecambe branch couldn't have been more helpful, in fact they were amazing, but particularly Kyran. Patient, considerate and extremely helpful. We're so pleased to be living here now. Thank you everyone at Farrell Heyworth, Morecambe.
Maria · 15 June 2024
Agent replied · 24 August 2024
Thank you so much for your kind words! We're delighted to hear that the team at the Morecambe branch, especially Kyran, provided you with such exceptional service. Your satisfaction is our priority, and we're thrilled that you're pleased with your new home.If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 5/5
GoogleJust recently purchased a house in Fleetwood. I was a cash buyer so didn't expect any delays, the professionalism from Katie Garnett and Taleah Taylor was outstanding. From viewing to putting my bid in and receiving the keys took only four weeks...WOW sorry I could only give 5 ⭐, your well worth more ...
Dec · 19 July 2023
Agent replied · 13 June 2024
Thank you for taking the time to share your positive experience with Farrell Heyworth. We are thrilled to hear that your recent house purchase in Fleetwood was smooth and efficient, thanks to the outstanding professionalism of Katie Garnett and Taleah Taylor.
At Farrell Heyworth, we strive to provide excellent service and ensure a seamless buying process for our clients. We understand the importance of timely and effective communication, and we're glad that our team was able to deliver exceptional service to you.
Your kind words and recognition mean a lot to us. We appreciate your feedback and your rating of 5 stars. Rest assured, we will continue to work hard to exceed your expectations and deliver exceptional service to all our clients.
Congratulations on your new home, and if there is anything else we can assist you with in the future, please don't hesitate to reach out. We are here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotWe had a very positive experience with…
We had a very positive experience with Farrell Heyworth and in particular the help from Alison Whiteside in the sales progression team was first rate.
Tony · 6 May 2026
Agent replied · 2 June 2026
Thank you for sharing your feedback, we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth.
It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you.
Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotAlison Whiteside in the sales…
Alison Whiteside in the sales progression went above and beyond with her help and time. No job was to big! Such a lovely person!
Sinead · 13 May 2026
Agent replied · 2 June 2026
Thank you very much for your kind words.
We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly.
It’s also lovely to hear how personable and approachable you found Alison, feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process.
Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleVery disappointing customer service & basic courtesey. Two viewings of a property last week, initial offer was rejected so asked to be kept informed of any further interest or offers whilst we assess a 2nd offer this week. Now find the house is sold without even a courtesey call or chance to increase our offer. Will be putting our listing elsewhere sadly.
11.09.24 in reply to Jeremy - Thank you, no written request has yet been recieved, nor were we advised this would be the process going forward. Considering all communication had previously been verbal or in person why write to me for something so important! Actually makes it worse, but then you had another offer so why make the effort i guess. But thank you for taking the time to contact me on this occasion.
John · 26 September 2024
Agent replied · 26 October 2024
Thank you for sharing your feedback.
After your initial offer was declined, we sent written correspondence inviting you to submit a further offer, but we did not receive a response. During this time, the seller accepted an offer from another party. While we aim to keep all interested parties informed, it wouldn’t be appropriate for us to make repeated requests for further offers.
We appreciate your interest and would be happy to assist you with any future property needs.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAfter meeting scarlet for the first time at the viewing of our lovely new home, I was impressed by her friendly , professional manner.
I have found all the staff I have dealt with during this stressful period, very reassuring, polite and caring. The fact that I could contact them at anytime for updates helped enormously. They were always happy, positive and very helpful.
Thank you for all your help.
I would recommend farrell heyworth to anyone looking for a new home.
Jue · 26 September 2024
Agent replied · 26 October 2024
Thank you so much for your kind words and for sharing your positive experience with us! We are delighted to hear that Scarlet and the rest of our team were able to support you through what can be a stressful process. Providing a friendly, professional, and reassuring service is our priority, and we’re thrilled that it made such a difference for you.
We truly appreciate your recommendation and are so glad that you’re happy with your new home. If you ever need further assistance, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThank you to Sarah Mayson. i would like to thank the colleague from Thornton Cleveleys branch she has been a superstar and very helpful and supportive and deserves a huge amount of recognition for her hard work and going the extra mile to help when renting a property and i would say she is a star in the branch and her customer service was excellent and once again thanks to SarahPositiveProfessionalism
Nick · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to help you find your new home.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
TrustpilotI asked FH to take over my properties…
I asked FH to take over my properties which I let out through another agent. The person dealing with me was very enthusiastic at first and could not do enough. I have today received an email from my previous agent asking where to send the tenant deposits and I have no answer.FH have ignored my emails asking what is holding the process up, no replies to even confirm that they have received my queries. I have tried several times and each time over 2 months, nothing has been transferred. I signed esignatures for the transfer, but they have gone AWOL. They do not exist and I think they must have a high turnover of staff. You guys need to work quickly for small landlords like me. Get in touch. I have given you 1 star for service.FH have been in touch and have contacted me and the previous agents to move my tenants over to them. I am pleased that this is now resolved and things are moving in the right direction. Just be responsive to small landlords, thanks.
Upendra · 5 September 2024
Agent replied · 25 October 2024
Thank you for your feedback. We sincerely apologise for any miscommunication and any inconvenience caused during the transfer of your properties to our management.I am pleased to confirm that the issues have now been discussed in full, a resolution is swiftly underway, and we are in direct contact with both you and your previous agent to ensure a smooth handover of the tenant deposits. We are committed to moving forward and securing a successful let for your property as soon as possible.We value your business and are focused on providing you with the high level of service you expect. Please feel free to reach out to us directly if you have any further questions or concerns.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 5/5
GoogleRecently bought a house which was for sale through Farrell heyworth in cleveleys.
Cannot fault the service from arranging the first viewing through to collecting the keys.
Katie was extremely professional and gave good advice along the way.
Would definitely recommend using this estate agent in the future.
Claire · 17 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you had a great experience buying your new house through Farrell Heyworth in Cleveleys. It's wonderful to know that Katie provided you with professional service and valuable advice throughout the process.
If you ever need any assistance or have further questions in the future, please don't hesitate to get in touch. We're here to help and look forward to assisting you again if needed.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI would like to say a big thank you to all of the Farrell Heyworth team for making our move quick, easy and hassle free!
Everyone is a pleasure to talk to and more than happy to help.
A special thank you to Sophie Parker who was there from the first phone call and processed everything very quickly and stress free!
I will highly recommend this company in future.
Charmaine · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Sophie and our Cleveleys team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSuch an amazing introduction. I was astounded by how fast everything was put in place. Vicki was very informative and enthusiastic, she is ultra efficient , just what is required to be a good Estate Agent, I am all set to go with in 4 hours.
Terence · 16 November 2023
Agent replied · 13 June 2024
Thank you for your glowing review and kind words about Vicki. We're thrilled to hear about your fantastic experience and the efficiency you encountered. If you ever have further questions or need assistance, please feel free to reach out. We're here to ensure your journey remains smooth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 2/5
TrustpilotStill attempting to get my house sale…
Still attempting to get my house sale through and purchase of my new property
Phil · 30 June 2026
Agent replied · 24 September 2026
We’re sorry to hear you feel disappointed, particularly around communication.
Following your recent conversation with the branch manager, we’re pleased to understand this was discussed and that you left the office feeling more reassured. We do appreciate how important regular updates are, and your comments have been noted.
Thank you for your patience, and we do hope things progress more smoothly from here.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKatie Garnett was very helpful and friendly but professional she kept me informed through every step of the process of selling my mums property id recommend Farrell Heyworth
Joann · 28 September 2024
Agent replied · 26 October 2024
Thank you so much for your feedback and for sharing your experience with Katie Garnett. We’re pleased to hear that she provided friendly, professional support and kept you informed throughout the entire process. Selling a property, especially a family home, can be emotional, and we’re glad Katie could make the process smoother for you.
Your recommendation means a lot to us, and if you need further assistance in the future, we’re always here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleCan't thank Farrell hayworth enough in giving us a professional service when it came to valuing our house we dealt with Taleah who gave us honest and true valuation and was very professional throughout would highly recommend Farrell hayworth
Rachel · 15 March 2024
Agent replied · 13 June 2024
Thank you for your kind words and for entrusting us with the valuation of your house. We're delighted to hear that Taleah provided you with a professional and honest service. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you. If you need any further assistance or have any questions, please feel free to reach out to Taleah and the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
TrustpilotAlison whiteside has been incredibly…
Alison whiteside has been incredibly helpful and professional from start to finish, with great communication and advice when needed
Eddyb · 20 May 2026
Agent replied · 2 June 2026
Thank you for sharing your feedback.
We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you.
Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised.
Thank you again for taking the time to leave a review, it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotKept sending me auto signature…
Kept sending me auto signature documents that were not authorised. Unable to unsubscribe and almost daily harrassment
Mr · 1 June 2026
Agent replied · 24 September 2026
We’re sorry to hear that you feel dissatisfied and that your experience has caused frustration.
We’re unable to comment on individual circumstances publicly, but we take concerns around communication and consent seriously. Our intention is always to ensure correspondence is appropriate and aligned with agreed processes.
Please contact your nearest branch so that we can investigate this matter on your behalf.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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