Farrell Heyworth Thornton-Cleveleys reviews

★★★★★ 5/5

Google

Sarah has been so helpful from the very beginning. I couldn't have asked for better service. You are a credit to your company and I hope they appreciate you.!!Simon is also very professional and found us a buyer almost as soon as it went on sale. I would recommend you to anyone. Thankyou.Annette IvesPositiveResponsiveness, Professionalism, Value

Annette · 14 June 2022

★★★★★ 1/5

Google

Worst company ever! Me and my partner have been trying to book a viewing with them for 2 days, called countless times and were left with no response. On the day of viewing that we did get eventually (after reaching the sales team who's booked us in!) we had to chase the agent up (and I am not kidding, we called 10 times at least) trying to get the details and a viewing address as it was never sent to us beforehand like promised! Regardless of that I did manage to find out missing information just to hear from the landlord directly (bear in mind we were told it will be a current tenant showing us around) that they do not accept pets, even after we SPECIFICALLY asked that question on the phone to the letting agent beforehand and were told that pets are fine! Otherwise we would have never proceeded with the viewing in the first place!!! Absolute joke, do not bother doing business with them if you value your time.

Natalie · 29 April 2024

★★★★★ 1/5

Google

Worst company ever! Me and my partner have been trying to book a viewing with them for 2 days, called countless times and were left with no response. On the day of viewing that we did get eventually (after reaching the sales team who's booked us in!) we had to chase the agent up (and I am not kidding, we called 10 times at least) trying to get the details and a viewing address as it was never sent to us beforehand like promised! Regardless of that I did manage to find out missing information just to hear from the landlord directly (bear in mind we were told it will be a current tenant showing us around) that they do not accept pets, even after we SPECIFICALLY asked that question on the phone to the letting agent beforehand and were told that pets are fine! Otherwise we would have never proceeded with the viewing in the first place!!! Absolute joke, do not bother doing business with them if you value your time.

Nataliia · 14 April 2024

★★★★★ 5/5

Google

Can’t thank Katie enough for the way she was with us through the sale of our house, she is really easy to deal with always goes out of her way to help and take the load off an an all round amazing lovely person

Yvette · 14 June 2023

★★★★★ 5/5

Google

5 stars for Kerry who was very nice when resolving a complaint. I was assured that I would now get property emails...when I didnt, i called the office and spoke to Vicky who you would have thought would re-send these out to prospective buyers. (ME). How times have changed when you need to chase an estate agents to ask them what properties they have on the market...

L · 15 June 2019

★★★★★ 5/5

Trustpilot

help with process from start to finish…

help with process from start to finish especially from Alison Whiteside

Mr · 30 May 2026

★★★★★ 5/5

Google

Couldn't have wished for a better experience or anymore help and support from Scarlett, Katie and the team and wouldn't hesitate to recommend there services

Paul · 24 July 2024

★★★★★ 5/5

Trustpilot

I would like to thank the letting team…

I would like to thank the letting team at Farrell Heyworth for a professional service that resulted in my flat being let within 2 weeks of listing. Also a big thanks to Nick Reid for the initial contact which installed a confidence in the agency, with his attention to detail and very positive out look on even less desirable location, with the hope of changing the tenancy demographics of the location.Also Damien Steel has assisted me with all aspects of finding and securing the tenancy with equal enthusiasm.I will definitely be using Farrell Heyworth again.

Rajeevan · 3 January 2023

★★★★★ 5/5

Google

Farrell Heyworth Cleveleys were fantastic throughout the whole process of selling the house. I mostly dealt with Katie who was always friendly, professional, patient and very helpful.

Jack · 6 June 2024

★★★★★ 5/5

Google

I’d dealt with a few agents in Cleveleys previously and had no high or low thoughts either way. But when I contacted FH they actually showed an interest in me and my needs. Sarah, who conducted my initial viewings, took the time to work out what I really wanted and recommended that I view the property that I’ve now bought! Everyone is very helpful, efficient and friendly and when I ask questions Sarah and Katie get answers straight away. I’ve always been able to contact the person I want to speak to and nothing seems to be too much trouble. So, my experience with FH has been excellent and based on this I would highly recommend them if you’re looking for an agent in the Thornton-Cleveleys, Fleetwood and Blackpool areas.

Perry · 14 February 2024

★★★★★ 1/5

Trustpilot

Company speak

I received a reply from a Jeremy Collins to my review of Farrell Heyworth, Lancaster branch, which, frankly, just makes me angry.The wording of it is typical company speak, seeming to answer my complaint in a conciliatory and helpful way, but in reality, subtly dismissing my complaint and justifying them carrying on exactly as they have been doing, with no real intention on changing their ways. He plays up the good points I commented upon in order to negate the negative points, and to appear to the outside world as a 'good' company in which people will have confidence in.Sorry, but this expected type of reply doesn't impress me and actually makes me think of FH even less favourably now. I won't be coming back to FH.

Chris · 8 February 2024

★★★★★ 1/5

Trustpilot

Stay away

They over valued the property by a considerable amount, bought in less than 1 viewing a month over the space of a year and then hit you with a £210 pounds fee, ostensibly for marketing and refuse to stop marketing it on rightmove until you've payed it. An exercise in short term thinking as I'd never go near them again. They could have earned a % on multiple house sales but instead screw you for £210 for some Mickey mouse pictures taken by an A level student

Jase · 6 February 2024

★★★★★ 1/5

Trustpilot

AVOID,AVOID,AVOID…

Farrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’. They have habitually made mistakes in the management of my property, costing me hundreds of pounds over the 9 years they have ‘managed’ the property. I am finally rid of them, to discover they cannot locate the house keys. The employee who undertook the inventory failed to return the keys to the office and went on annual leave! They have failed to take final meter readings because they allege they cannot find the meters, despite mentioning the meters in the inventory report and taking them on many occasions in the past. There is absolutely nothing I can say that is positive about FH. Use anybody but them, if you need a letting agent!

Katie · 16 November 2022

★★★★★ 1/5

Trustpilot

Withholding deposit for substandard property

After moving out of the property at 24 Slyne Road, Morecambe on the 17th of November 2023, we are still waiting for the return of the deposit. The excuse for not returning seems to be directed towards the landlord not returning e-mails; even though the TDS and tenancy agreement states that deposit will be returned within 10 days. The property was plagued with issues including serious mould and fungus problems ; leaks and noisy upstairs tenants, all of which were reported to FH numerous times along with photos and videos. None of these issues were resolved even after causing substantial damage to property and clothing.The property was relisted with photos that were at least 2 years old, and do not reflect the realistic condition of the property.I have not received any reply to emails or had any further correspondence since the 30th of December. So I have raised a grievance with the TDS and will be looking for compensation on top of the full return of the deposit for the damaged items.

Mike · 20 January 2024

★★★★★ 1/5

Trustpilot

I wasn't going to write a review but…

I wasn't going to write a review but after I sent in a complaint on the 26th September and to date have received no acknowledgement, I thought id share my thoughts publicly on your service.

Lancasterbuyer · 15 October 2025

★★★★★ 5/5

Google

Couldn't recommend Nick Gregson highly enough. He made the whole mortgage process as easy as it could be and kept us promptly informed at every stage. He explained everything really clearly and there were no hidden costs at any stage. He was friendly and very professional and wouldn't hesitate to recommend him to anyone! Thanks again Nick!PositiveProfessionalism

Carolyn · 14 June 2021

★★★★★ 5/5

Google

A big thank you to Kate in particular, for helping me complete on my purchase. It’s great to see an efficient estate agent that also gives great customer service at the same time - thank you again 🙏 …

Clair · 19 July 2023

★★★★★ 1/5

Trustpilot

Awful service and lying

I recently vacated a rental property in Morecambe.Having waited a few weeks for the return of my deposit of £495 I called the office in Lancaster and asked if they had a timescale on its return to me.I was assured that the landlord had been contacted and that it would be returned to me shortly.2 weeks later I re-contacted the office for an update, and was told that the landlord has still not responded. Later that day I was contacted by some contractors working in the property for the landlord enquiring about the whereabouts of the cellar key. I told that this had been returned to Farrell Hayworth with the others. I enquired to the landlord who said that he had not been contacted by Farrell Hayworth about my deposit, and he had now finished his contract with FH and was now with another agent.I again contacted FH myself who eventually said that the landlord hadn't been contacted and would do that now.I do not like being lied to and requested that as now the 10 day leaving period had been passed, with no correspondence from FH as to why the deposit has not been returned I have therefore sort legal advice, who have informed me that I am now legally entitled to a full refund.I am hoping that this done, so that I do not require to take further steps.We will see. I shall not be using them again.

Colin · 2 January 2024

★★★★★ 5/5

Google

We are both in our early seventies and we found everyone we dealt with, especially Scarlett and James, to be very informative, patient and pleasant. A pleasure to deal with.

Leonard · 14 February 2024

★★★★★ 5/5

Google

Thanks to all at Cleveleys branch with a special mention for Katie who kept the seller informed with our permission in order to retain the property we wanted when our initial buyers pulled out. We eventually sold our property and bought the new one through the same branch, exchanging and completing on both sides on the same day, not an easy task to do. We appreciate all the hard work put in and thanks again from both of us.

Pam · 15 January 2024

★★★★★ 1/5

Trustpilot

If I could put 0 stars I would.

If I could put 0 stars I would.My experience with Farrell Heyworth estate agents (Lancaster) has been extremely disappointing. We have dealt with both the lettings and the sales department over the past three + years. I've encountered numerous issues, primarily concerning poor communication and high turnover of staff. Despite the promise of efficient service, there were significant delays in responding to inquiries, especially with the rental property. Trying to sell through them led to a failed sale, after the offer was given we were advised to take the property off the market - leading to the property not being viewed for 8 weeks - when the sale fell through various promises were made but never followed up on. I totally understand that a sale falling through is not the agents fault however advice given was useless. I was then landed with a ‘digital marketing fee’ (when I sacked them) for almost two hundred pounds. The joke in all of this is that over a 2.5 year time period they showed 8 people round! One could argue that their digital marketing clearly does not work! The property was not an easy place to sell, a retirement/ assisted living apartment so I completely understand the challenges these kind of properties come with. They overpriced it, we constantly asked if we should reduce the price but were told no, I was also very clear that we would consider any offer. However our newly appointed agent looked me in the eye and assured me that if they didn’t think they could sell it they wouldn’t take it onto their books. The deal was also a ‘no sale no fee’ agreement. Suffice to say we went with the new agents- polar opposite of Farrell Heyworth the property was under offer within three days and the sale is complete. 8 weeks from start to finish.With regard to the property that we rented, Communication with ANY issue we had was extremely poor to non existent. As we have now vacated the property (leaving it in a better condition than when we moved in) we awaited our deposit back. As per our lease agreement this should have been addressed within 10 days of us vacating. Farrell Hayworth disputed that they were in breach of contract however, it would appear they don’t understand, nor honour, the wording of their tenancy agreements. It was well over a month of phone calls and emails, hardly getting to speak to anyone as they never return phone calls or respond to emails, we were fobbed off and nothing happened. The matter was escalated and reported to the Tenancy Deposit Scheme, who we asked to act on our behalf. Funnily enough we then started to get replies to emails etc. Our landlord wished to deduct money from our deposit - which was an absolute nonsense, they threatened and tried to intimidate us into accepting deductions which were bogus. They work on the assumption that one is so desperate for their deposit back that people will settle - we chose not to and we are now in receipt of our full deposit back. The lack of transparency and follow-through on their part has severely impacted my trust and satisfaction with their services.Overall, the experience has been marked by unmet promises, inadequate communication, and unresolved issues. I would caution others considering their services to be wary of these shortcomings.I notice the response to other reviews by Jeremy Collins, Director. I greatly look forward to responding to his thoughts on this review.

Christine · 14 December 2023

★★★★★ 5/5

Google

Katie Garnett was amaaaazing at talking me through the house buying process.. i am a first time buyer and she clearly communicated with us every step of the way.. so grateful for your help! thank you!

Lauren · 23 March 2025

★★★★★ 5/5

Google

Vicki is extremely friendly, professional, knowledgeable and is the perfect person to show you round. She puts 110% into helping you and answering all the questions you ask. Would HIGHLY recommend!

Samantha · 16 December 2023

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough

I used Farrell and Heyworth (Lancaster branch) to sell my flat. Leah was primarily dealing with it and was great the entire way through, chasing solicitors and keeping me updated. They also offered to check on the property as I wasn’t living there. All the other staff including Alisha and Deborah have been great, even after the sale, helping with metre readings and my post, nothing has ever been too much hassle, couldn’t recommend them enough.

Katie · 10 December 2022