Farrell Heyworth Thornton-Cleveleys reviews

★★★★★ 5/5

Google

Sold my house back in Oct 22, Fantastic service kept me up to date each stage of the way, I want to thank Katie and Sarah for all there work and help

Tyurru · 14 June 2023

★★★★★ 5/5

Google

My wife spoke to Tilly yesterday regarding bungalows for sale in the area, and found her very helpful and gave some sound advice. We are now on their mailing list. Thank you.

Derek · 14 June 2023

★★★★★ 5/5

Google

Wonderful people and a fantastic team. Smooth experience with the sale of my property from start to finish. We were kept informed of every stage and every step of the progress during the sale. All members of staff have been polite, friendly and always communicate with a high level of professionalism and respect. My special thanks for their commitment, friendliness, dedication and hard work go to all members of staff that participated with the sale of my property. Sarah Days, Katie Garnett, Simon Long, Teliah Taylor, Nicholas Gregson and (viewings estate agent) Sarah Based on my positive personal experience, I do highly recommend and fully trust FH Cleveleys team and will definitely deal with them again in the near future. To all of you at FH Cleveleys Thank you so much for the smooth sale of my property and your commitment to be the best! Kind Regards Marko

M · 14 June 2023

★★★★★ 5/5

Google

Of the three agents who first came to my house to talk about the sale, The Manager, Simon, was, by far, the most professional, informative and helpful person. After agreeing to deal with Farrell Heyworth I made occasional phone calls and Katie Garnett always helped me and kept me well informed. She was very efficient, very friendly and very easy to understand. Her manner on the telephone was excellent. Sarah came to oversee the first viewing and she was unbelievably good. So good, in fact, that I had an offer of the full price within half an hour. I would recommend your company to ANYONE who needs to sell their house without delays or complications. My dealings with your company were very pleasant and were handled professionally.

Frank · 14 June 2023

★★★★★ 5/5

Trustpilot

Making a move is always suer stressful…

Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout...

MIchael · 14 October 2025

★★★★★ 5/5

Google

Excellent customer service from Lauren 👍🏼 …

Heather · 26 March 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs!

I am compelled to share my experience with Farrell Heyworth to shed light on the unethical practices and ongoing deposit issues I encountered. It is disheartening to see an agency that falls short of their responsibilities and lacks accountability for their actions.One of the most distressing aspects of my experience was the unauthorized sharing of my personal information and the shady and dodgy third parties that Farrell Heyworth deal with. This breach of trust raises serious concerns about their commitment to safeguarding customer data and respecting privacy rights. They will come back to you with small prints to justify their shady actions. My complaint to ICO resulted in them being told to make it more obvious so they stop scamming their customers. Additionally, despite multiple attempts to resolve the matter, my deposit has yet to be returned and I'm sure many other deposits from innocent customers have been withheld as well. The prolonged delay and lack of response from Farrell Heyworth and the continuous blaming of the matter on their 'Third Party' partners is nothing but laughable, we are talking about a financial misconduct here. Their failure to fulfill their obligation to return the deposit is both disconcerting and disappointing.Do not trust any of their third parties whether they are solicitors, surveyors or conveyancers, they are all failing companies that will do nothing by waste your time and money, read online about the many cases of people becoming homeless and chains breaking up due to lack of commitment from Farrell Heyworth and the partners they recommended.It is crucial for them to reevaluate their internal processes, replace their Sales Director and enhance their commitment to customer satisfaction and ethical conduct. I mean the reviews speak for themselves. So far all I can see is a failing company that is using any trick in its pocket to make as much money as they can before going bankrupt. I would definitely not trust my properties with this estate agent.Potential clients and tenants should exercise caution when considering Farrell Heyworth as their service provider. My experience highlights their lack of professionalism and disregard for their customers' rights. They will ignore vital emails and blame it on their 'junk mail'. They were told off by the ICO who forced them to respond to my enquiries, and unfortunately that is your only way to deal with such a failing firm. It is essential to thoroughly research and consider alternatives before engaging in any agreements or transactions with this agency.In conclusion, I hope that sharing my experience will encourage Farrell Heyworth to rectify these issues and improve their practices. It is my sincere hope that future customers will be spared from the disappointment and frustration I have faced.

Sam · 11 May 2023

★★★★★ 1/5

Trustpilot

DO NOT RENT OFF THIS COMPANY

I will never be renting a property off Farrell Heyworth again!!! We rented a top floor flat for 6 months. In that 6 months we were without hot water for 6 weeks. We had to endure damp, poorly sealed windows, and below 10 degrees temperatures in the winter.The communication was SO poor. I reported the damp within a week of moving in (over the summer). We had countless people come out to inspect the loft and the damp but nothing was ever actioned or communicated to us. One guy told us there was a hole in the roof so it was just dripping straight in. One said the gutters were overflowing into the property and we were getting the majority of the excess water!!! In the loft, there was no insulation, so all the heat was getting lost. We tried to open the windows the air the property out but most days we were able to see our breath and have to sit in the flat in our coats. The damp got worse, the mould grew, and our health declined.I even got to the point of reporting it to the local council who came over to do an inspection. They said they would fine the landlord, but once meeting her, I felt guilty so retracted… what a mistake that was!!!! After 6 months, we ended our tenancy. The reception we got when trying to get our deposit back has led me to angry tears. A representative in the Lancaster office may be one of the worst “professionals” I’ve had to deal with. We were basically told the damp was our fault because we didn’t adequately air out the property. Her response to my emails were all rude and unprofessional. We got deducted £200 from our deposit for minor things, when a previous tenant got deducted only £50 from her deposit but she had left her flat not in the “perfect” state either and we were told “the landlord realised she should’ve deducted more from them” which made us feel like they were now taking it out on us. In the end, I just backed down because I wanted my money back so I didn’t have to deal with these people anymore.Since leaving the property, we have noticed they have now finally put scaffolding up to rectify the work on the roof and gutters which seems oh so convenient now we have left. Farrell Heyworth clearly have too many properties on board to care about the tenants they’re housing.AVOID AVOID AVOID !!!!!

Molly · 18 April 2023

★★★★★ 5/5

Google

Am very pleased on securing my apartment for rent with the above company and a special thank you to Scarlett

Margaret · 14 February 2024

★★★★★ 5/5

Google

Vikki was very welcoming when I arrived at the property. Allowed me to view at my Leisure. Great knowledge of the property and area.

Giovanni · 16 November 2023

★★★★★ 5/5

Trustpilot

Been absolutely amazing and patient…

Been absolutely amazing and patient with me and my partner and we couldn’t be happier! We had set back and delays which made us worry with might have to sign contact in old property and miss our chance but Imogen ball went above and beyond for us and got this speeded ahead so we could get into our new property I couldn’t thank her enough! If I could thank her a million times I would she’s been absolutely amazing! Imogen thanks once again and I really hope you do get recognised for this!

Claire · 14 April 2023

★★★★★ 1/5

Trustpilot

Can I give 0 Stars?

Can I give 0 Stars?Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.The communication from the office has been very poor, we received a viewing from somone I do not believe was proceedable at the time. I believe this as I was told by 2 members of staff in the office, but the manager disagrees.We haven't been told what is being done to sell our house, we were told at the original valuation appointment that they hoped it would be sold in 4-6 weeks and we are significantly further down the line with no update of what is happening. The only advice we've had in that time is to reduce the price, even though we originally listed at the recommended price.We are very unhappy with the service and would not recommend to anyone.

Amy · 17 March 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

Appalling is the only way to rate this estate agent, zero marketing, zero feedback and zero customer care for some unknown reason they won't reply to my review they just keep having them removed, let's see how long this one lasts as the 3 previous they've had them removed.

Tony · 7 March 2024

★★★★★ 1/5

Google

Awful Estate Agents. Viewed a property with them, the mortgage advisor got lost with all our information, proceeded to request the same information over & over. He then got flustered with it, and decided to pass all the information over to another mortgage broker based at another branch (who has been helpful) Put an offer in of £65,000 on one of their repossessions, never heard back. Then saw that an offer was put on the same property online for '£63,000' (lower then ours) We lost another sale of a house, because it took them that long to pull their finger out, we lost a sale on a second house with another company. We since emailed advising, we hadn't heard back regarding our offer - No response. It then took Simon, to enquire internally to get a response from them!!! We then rang today, to view another property we had noticed on the same Street as one we just viewed. We saw a lady from Farrell Heyworth, asked politely asked if she was the agent doing viewings on the property (a property we would have probably gone a head and put an offer in on) got a rude response of 'No' - she was completely unprofessional, rude and unhelpful - believe her name was Bev or something a long those lines. I understand for security reasons they may possibly need to be booked in via the office but a little more of a helpful response would have been appreciated. Rang the office while she was still inside the property, to ask if they had any slots available as we'd come from out the area. Someone called Sam, who was quite helpful actually, advised someone from their office was actually there at the moment - and If i advised her that i'd spoken to Sam she should be happy to show me round quite quickly. Shouting 'Excuse me' as she was coming out of the property - she completely ignored us. I am sorry but she 100% heard us and decided to be blatantly ignorant. I am now finding myself purposely avoiding properties advertised by this Agent. If i was the owner of one of these houses and found this to be how interested viewers were being treated, i'd be taking my property of them straight away. The one star is for Sam being helpful on the phone, and Simon at a completely different branch taking over the mortgage case and being on the ball with it. (Thanks Sam & Simon) Otherwise 0 Stars would have been sufficient.

Hannah · 14 June 2020

★★★★★ 5/5

Google

Completed on the purchase of a property today today and just wanted to say a BIG THANK YOU to both Kate and Christine at the Blackpool South Office. Both were so helpful in viewings and liaising with the vendors Executors - making a potential nightmare situation simple. Kate was an absolute star on our first viewing, totalling understanding we wanted to look around at our own pace and made us feel relaxed and at ease from the outset. A total ASSET to the Company !!!!!!!!!! Thank you both once again.

Chris · 14 June 2020

★★★★★ 5/5

Google

After six months on the market, we were about to give up on selling the house and return to renting it out when a friend recommended Stephen Downing at Farrell Heyworth, Blackpool. Dubious as to what he could offer that the others didn't, I met with him at the property and was immediately impressed. Stephen was friendly, professional and honest but also straight forward explaining the potential issues that may have prevented us from selling the house previously. He was however confident he could still find a vendor for it and then within a week, it sold! I genuinely cannot thank Stephen enough. From the very first time we met, his communication throughout the sale and completion, it was all simple and straight forward and easy to work with, and I would highly recommend him to anyone looking to sell their home.

Kennerley · 14 June 2020

★★★★★ 5/5

Google

Nick Gregson the mortgage adviser. and all the staff team were fantastic. We have just bought a corporate property, and having to complete within 4 weeks was extremely scary, but the team pulled it off for us. Nick secured the mortgage within days and had the funds ready to draw down with plenty of time to spare. He made sure I was offered the best deal available, and took on board everything I asked for. The staff worked extremely hard to ensure the sale went through smoothly, they were always professional and courteous every time we phoned. They allowed us to have 3 viewing on the property to ensure no damaged had been done. I can not thank Nick and the staff team at Farrell Heyworth enough for all their help. I would recommend them to anyone.

Margie · 14 June 2020

★★★★★ 5/5

Google

I walked into Farrell Heyworth Highfield Road as a first time buyer with a deposit and an idea of what kind of house I wanted. I had no idea about the intricacies of house buying and all the things I would need. Debbie and the team at the front desks were amazing. They helped me find suggestions, emailing and calling me with new ones on the market and being amazingly helpful when showing us around. Eventually the perfect house was found and our bid was accepted but the help didn't stop there. Firstly, Chris in the back office helped me to find an amazing mortgage deal and insurance to keep my family safe and secure. Secondly all the team were always quick to answer all the panicked phone calls and emails that I sent as a first time buyer to guide me through every step of the way from finding the house to getting the keys. Then they had follow up care making sure we were settling in alright! They are all kind, patient, utterly professional and dedicated to helping you. Cannot recommend them highly enough. Thank you.

Mike · 14 June 2020

★★★★★ 5/5

Google

I can’t thank Ryan enough, he has kept us informed all through the process. He is always friendly and extremely helpful. Can’t thank him enough

Mich · 18 August 2023

★★★★★ 5/5

Google

Vikki was wonderful! knowledgeable, professional and always willing to help. Amazing service. Shame i cant give more than 5 stars!

Kenny · 16 December 2023

★★★★★ 5/5

Trustpilot

I am a first time buyer who viewed a…

I am a first time buyer who viewed a number of properties listed with Farrell Heyworth Morecambe and Lancaster. I must say, out of all the estate agents I dealt with they have been the most proactive and responsive. They went out of their way to find me suitable properties and were very accommodating and helpful every step of the way, even printing out full colour brochures for us to take away. Kim from the Morecambe office particularly stood out and is a real asset to the brand.

Josh · 5 January 2023

★★★★★ 1/5

Trustpilot

Avoid. Avoid. Avoid!!!

I absolutely would not recommend Farrell Heyworth. I really wish I read these reviews before we used them because then we wouldn't have bothered. They were nice enough when they valued our house and the agent who valued it repeatedly assured us that we would have no problem finding a house within our budget... This was a lie. They promised they would let us know houses before they went live... This was a lie, they only told us about two houses in the whole 9 months we wasted using their 'services' both of which did not remotely match our criteria. They did absolutely NOTHING to help us find a house. They only contacted us twice about unsuitable houses and a couple of times the 'sale progression team' phoned to see how we were doing. Due to the shocking customer service and the fact we were misled by them meaning we haven't found a house we have since withdrawn the house from the market. Definitely don't trust them and would never use them again or recommend them to anyone. I'm also aware that if I get a response to this reveiw it will just be a 'copy and paste' bog standard response that doesn't actually address anything.

Helen · 4 January 2023

★★★★★ 5/5

Google

Efficient and professional service very helpful with ever question and query i had, would highly recommend Farrel Hayworth, thanks Damien & Georgia

Ryan · 17 October 2023

★★★★★ 1/5

Trustpilot

This is the worst letting agent on earth

This is the worst estate agent / letting agent the world has ever seen the I am a tenant, the repeatedly fail to fix problems i have been left without heating or hot water for 4 weeks now over Christmas in temperatures of minus 10 degrees c despite over 50 calls to get them to find a contractor to fix it If i could deal directly with the landlord I would but cant. If I could give them a minus 10 star review to mirror the temperatures i've been left in I would

Paul · 21 December 2022