Farrell Heyworth Thornton-Cleveleys reviews

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Kind regards, Jeremy Collins, Director

Thank you for sharing your positive experience with Katie Garnett and our company! We're delighted to hear that Katie provided you with wonderful service, demonstrating professionalism and attentiveness throughout your interactions. Your recommendation means a lot to us. If you ever have any further questions or need assistance in the future, please contact our branch team, who would be delighted to assist. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience so far. For clarity, Farrell Heyworth do not currently advertise on Zoopla and we do not state that we do, although we have used the platform in the past. Our marketing strategy is focused on Rightmove, the UK’s largest property portal, together with a range of targeted digital marketing tools designed to give our clients’ homes the best possible exposure. We have asked for further information to help us identify your case and look into your concerns in more detail. As this hasn't at this time been provided, we haven’t been able to review the specifics of your situation. We would, however, very much welcome the opportunity to discuss this directly and address your concerns, please contact us via your local branch team if you would like us to do so. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. We understand it has been very frustrating not to be able secure your chosen property. We are duty bound to act on the instructions of our clients in all matters relating to their property, as we have in this case. We have a legal duty to inform our vendor clients of every offer that is made for their property and any increase in offers made. I have investigated this matter and can confirm that your increased offer was communicated to the vendor.When a sale falls through, as in this case, the property is automatically re-marketed at the initial price. In this case the property was withdrawn from sale shortly after this took place.Again, we can understand your frustrations in this matter but we are duty bound to follow the instructions of our clients.If you have not yet found your ideal home our team are still here to help.kind regards,Jeremy Collins - Director

Thank you for taking the time to leave a review of our mortgage adviser, Nicholas. It's fantastic to hear that you've found the help and support you needed at one of out first time buyer events. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. all the best, Chris Heyworth - Director

Thank you for taking the time to leave feedback. I am so pleased that our Cleveleys team were able to provide you with a friendly and professional and service during the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director

We appreciate you sharing your feedback, and we apologise for any inconvenience caused. Your experience does not meet our usual standards of service, and we take your concerns seriously. We will investigate the issues you've raised regarding the lack of viewings as we strive to always provide clear communication and transparent service. Regarding our deferred marketing fee, this is discussed at the point of instruction and forms part of the contract you enter into with us. Thank you for bringing these matters to our attention. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you so much for your feedback. We’re delighted to hear that Katie and the team were able to support you throughout the sale of your mother-in-law’s bungalow. We understand how important communication is during the process, and we’re pleased that we could keep you informed every step of the way. Your recommendation means a lot to us, and we look forward to assisting future sellers and buyers with the same level of dedication. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point. When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us. All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate. We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service did not meet your expectations. We have been unable to match the contact details provided with our records to identify your property, so we would encourage you to contact your local Farrell Heyworth branch directly so we can review the matter in full. For clarity, our marketing fee covers a comprehensive digital marketing package designed to maximise exposure, including professional photography, enhanced listings on major property portals and targeted online advertising. We always work closely with our clients to achieve the best possible outcome, and we regret that you did not feel this was reflected in your experience. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins, Director

Thank you for taking the time to leave a review. Customer service is extremely important to us and your relatives custom is highly valued. As I'm sure you can appreciate we cannot share any specific details on this matter without the consent of our client. All reports of maintenance issues with properties we manage are dealt with quickly and efficiently. in most circumstances we will require the permission of the landlord to incur costs on their behalf before we can commence any maintenance work. Kind regards, Jeremy Collins - Director

Thank you for taking the time to share your positive experience with us. We're thrilled to have been able to assist you in selling your property efficiently. It's fantastic to hear that Vicki's market knowledge and experience played a key role in securing a genuine buyer within just two weeks of working with us. We understand that our pricing might seem higher initially, but we're glad to know that our service proved its value. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your positive experience with our team at Farrell Heyworth Cleveleys. We are delighted to hear that you had a good experience from start to finish, and that Taleah Taylor in particular was helpful and professional throughout your dealings with us. At Farrell Heyworth, we strive to provide exceptional customer service and it's wonderful to know that we were able to meet your expectations. We're grateful for your kind words and appreciation, and we'll be sure to pass on your feedback to Taleah and the rest of the team. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to help you find your new home in difficult circumstances. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

Thank you for your feedback regarding Ryan's customer service skills. We're delighted to hear that he provided efficient assistance and promptly addressed any queries you had. We appreciate your recommendation and are glad to have provided you with a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director, Farrell Heyworth

Thank you for your feedback. We’re sorry to hear that you feel this way, as this is not the experience we aim to provide. We would welcome the opportunity to understand your concerns and review what has led to this impression, should you be willing to share further details with your local branch. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your positive experience. We're thrilled to hear that Taleah Taylor provided fantastic service at our Cleveleys branch. It's wonderful to know that she quickly understood your needs and found properties that matched your exact requirements. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist. Best regards, Jeremy Collins Director Farrell Heyworth