Every review we hold for the Thornton-Cleveleys office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBest decision I made when I decided to use Farrell Heyworth.
From my first meeting with Debbie Bennett, through to the sale and buying advice and help from Steve Downing.
Way above and beyond my expectations.
Nick Gregson's great mortgage advice.
All the girls in the office. Katie Garnet, for getting my 2nd buyer when my first ones had to pull out. And Sarah days. I hope I haven't forgotten anyone.
What an awesome team. You have all made the whole process of selling my house and buying my dream home a delight.
Don't know why people say moving is one of the most stressful things you can do.
All you need is a good team behind you. I absolutely can not recommend them highly enough.
Thank you all so much
Miles :-) xPositiveQuality
Miles · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that our whole Cleveleys Team were able to provide helpful advice and support during the sale of your property and purchase of your dream home.
I'm sure they will be delighted that all their hard work has paid off for you and if we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGreat all-round service, bright and friendly staff, especially Lisa who showed us the property that we eventually bought. Sarah was also very helpful and professional, as were Danny and Curt. Would recommend to friends and family.
Mark · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 2/5
TrustpilotDon't go with their recommended fixed…
Don't go with their recommended fixed fee solicitors... absolute rip off merchants. Adding costs on constantly with little to no explanation of what they do to warrant it.
Joy · 11 February 2026
★★★★★ 5/5
GoogleFarrell Heyworth recently sold my mothers property, when Simon came to value the bungalow he did explain how pro active his team was with people waiting to purchase bungalows. And by god he was right! Within the first 3 weeks I received multiple viewings leading to an offer which I accepted. More then happy with the complete service and wouldn’t hesitate to use Simon and team again.
Albert · 14 June 2020
★★★★★ 5/5
GoogleI dealt with Gemma in branch and Michelle Southward via the phone in follow up discussions for my recent purchase, I can't fault the service off either of them, both dealt with me in a friendly and professional manor and were happy to offer advice. I received multiple phone calls off Michelle informing me of updates during the process which was very informative for myself and my girlfriend.
Many Thanks
Paul.
Paul · 15 June 2018
★★★★★ 1/5
TrustpilotA disorganised and untrustworthy company?
I booked online to view a property in Hest bank Lancaster for next Saturday at 1000hrs.I had no confirmation email for several daysI followed up online and an agent rang me back.They said an email and phone call had been sent/made to me. This is not true, I have not received either! They said I would have to provide detailed financial information before they allowed any viewing!How can a reputable company act like this I would advise anyone to think carefully before dealing with this company The representative who spoke to me lied!Their online systems do not work!One doesn’t expect honesty from Estate Agents about property etc but there should be some with viewing arrangements!Why would I release my financial information to a company with this level of integrity?
Peter · 10 February 2021
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
★★★★★ 5/5
GoogleVery professional and easy to do business with. Sarah is excellent to work with and always responsive and helpful. Would have no hesitation in recommending.PositiveResponsiveness, Professionalism, Value
Gill · 12 January 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. I will pass your kind words on to Sarah and the team, who will be delighted.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleInitial meeting with Katie Ward very helpful and professional, although with subsequent communications it has usually taken a few phone calls and texts to get through. However, her responses have always been re-assuring, as have email responses from the Lancaster Office. Overall, I'm pleased with the service.
Alf · 14 May 2024
Agent replied · 13 June 2024
Thank you for sharing your feedback with us. We're delighted to hear that your initial meeting with Katie Ward was helpful and professional. It's great to know that Katie's responses have been reassuring and that the Lancaster Office has been responsive via email. Your satisfaction is important to us, and we're glad to hear that you're pleased with the overall service. If you have any further questions or concerns, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
TrustpilotGiven a bad reference to new landlord…
Given a bad reference to new landlord for complaining about various issues including sleeping on a mattress on the floor for two months and a boiler leaking gas, they also tried to charge illegal fees. Do not use these agents, they are cruel thugs. I have been in tears. I have supported many clients as a housing adviser and I have never seen a worse tenancy than the one I have had. They lied and denied, and made several false accusations. How they have treated me and other tenants I know is disgraceful and it has all been taken to their ombudsman now. The will never fall on their sword, stubborn, arrogant and cruel!
Ross · 1 January 2021
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotTerrible customer service....look elsewhere in the Furness area!
It is a shame that a negative star award is not available. Disgusting property management for rentals from their Lancaster offices; this is a shame for the Barrow in Furness branch who go above and beyond, whilst the Lancaster service drags them into the ground. They do not protect or care for their clients, regardless of safety issues, or whether you are a Landlord or Tenant. The nepotism within the company between employees and contractors is beyond belief. Stay well clear if you want a happy, fair and competent management of your tenancy. I have seen evidence there are much better rental agencies within the Furness area.
Gemma · 18 December 2020
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
★★★★★ 1/5
TrustpilotI have been trying to get a viewing of…
I have been trying to get a viewing of a property we are interested in for over a week. We received the shoddy video - pretty useless to get a proper impression. We were asked and confirmed we had an offer on our property - Farrell's effectively suggested I was lying and said they would contact our agents for confirmation. The next day another person from the office rang to ask what we thought of the video - said we had seen and requested a viewing ..."we can only do that if yours is sold but I'll get back to you" Heard nothing. An earlier directors response to someone else complaining was "there are lots of people out there with no intention of buying" - well just maybe you have to take the rough with the smooth and that way you might sell on behalf of your clients - appalling approach and appalling service.
Glenn · 8 October 2020
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
★★★★★ 5/5
GoogleI went with Farrell Heyworth Mortgage Advisor Nicholas Gregson to help me with my first house purchase and it went really well. He guided me all throughout the whole process. He was very knowledgeable, giving us lots of options making sure that we are comfortable in making the most important decisions needed. He was always available to answer every query we had however silly it was at times. I can highly recommend his services. Amazing team!PositiveResponsiveness, Professionalism
Louella · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleFarrell Heyworth were the second estate agent we used to sell our house. We experienced excellent service and nothing was too much trouble. They worked for US and never forgot that! Slightly more expensive but you get what you pay for.
The others would do better selling hamburgers.
Adrian · 15 March 2024
Agent replied · 13 June 2024
Thank you for sharing your experience with Farrell Heyworth. We are delighted to hear that you received excellent service and that we were able to meet your needs effectively. Our team is committed to providing personalised service and working tirelessly for our clients. Your feedback is greatly appreciated, and we are glad that you recognised the value in the service we provide. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
TrustpilotFind another agent
Avoid! Complete shambles this place. Viewed two properties with them this weekend (one of them twice!). Expressed an interest in one said I needed to go away and work out how much I could offer. Then called back in the afternoon to make the offer and they'd sold it to someone else!!!! Shocking communication. Spent the entire day working out what I could afford - they didn't even bother to update me. Total waste of 3 days.
G · 22 March 2021
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. We understand it can be disappointing when a property you are interested in is sold. We act on the instruction of our clients who, in this case, chose to accept another offer before you were able to submit yours. We hope you were able to find another property which suits your needs. If you are still in need of assistance our branch teams would be delighted to help you to find your next home. Kind regards, Jeremy Collins - Director
★★★★★ 5/5
GoogleFrom start to finish an excellent experience. The staff were very professional and always welcoming when I went into the office. My bungalow sold very quickly and this reflects on how good these guys actually are. I would have no hesitation in highly recommending Farrell & Hayworth Cleveleys and would definitely use them again myself. Thank you for everything
Lyn · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am delighted to hear that our Cleveleys team have been able to help you to successfully sell your property. I'll pass your kind words on to the team who will be delighted, particularly with your kind recommendation.
Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMy husband and myself recently decided to buy our first house, neither of us had any idea of where to start or what we needed to do. We were put in contact with a mortgage advisor called Nicholas Gregson. He has been fantasist though the whole process and answered all our questions and more.
Would recommend using their team when purchasing a house as they have made it easy and hassle free.PositiveResponsiveness, Quality, Professionalism, Value
Grace · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe would really like to thank Euan without his advice for us to view another property that is now our lovely hone we would not know where we would be living.
In fact all the staff who we came in contact with had a very professional and friendly manner.
We would not hesitate to recommend Farrell Heyworth.
Kind regards John and Carol Croasdale
Carol · 14 June 2020
★★★★★ 5/5
GoogleI have recently dealt with this the Cleveleys branch whilst looking for my first home and they couldn’t have been more helpful. They took on board my criteria and the properties they suggested for me to view ticked all my boxes, they just made the whole daunting process stress free! I was so excited to collect the keys to my new home and now the fun begins :) Thank you to all the staff, I cannot recommend you enough!!
Hollie · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that our Cleveleys Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
Wishing you all the best in your new home.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI had an appointment with Vikki on the 19th march for a valuation of our property, I would like to say that it was a pleasure to meet Vikki and I was pleased with all the information she gave, and the service received is excellent
Linda · 14 April 2024
Agent replied · 13 June 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your appointment with Vikki for the property valuation went well and that you were pleased with the information she provided. Providing excellent service is what we strive for, and we're glad Vikki could assist you effectively. If you have any further questions or need assistance, please feel free to reach out to the team.
Best regards,
Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS !!
AVOID AT ALL COSTS !!-Selling a house and they do not contact you when things go wrong, in fact they just don't contact you !!-Have only got any info when we ring them.They change who's handling case but don't tell you.-No apologies when they ignore you but supposedly understand our frustration. -2 weeks after asking and STILL no reply its TOTALLY RUDE. It was not our choice to go with them but we totally regret it now.
Sue · 2 April 2024
★★★★★ 5/5
GoogleSarah and the team have just done a brilliant job of selling my property in Thornton. They provide a professional service from the viewing stage to completion date. Thanks Again!
Jamie · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleThe worst state agency Cleveleys.
Avoid these people at all costs! Whether you are selling your property or you are renting your property. Avoiding Farrell Heyworth will save you a lot of money and depression.
Because they will tell you what you want to hear to begin with but at the end. It will be all lies.
U · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
In an attempt to investigate this matter we have been unable to find your name on our system. We are very keen to discuss this matter further with you and would be grateful if you could contact us at cleveleys@farrellheyworth.co.uk
kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAfter may failed attempts & bad experiences with to put my property up for rental with other letting agents I went and visited Sarah Mayson at the Cleveleys office.
They arranged pictures to be taken asap, they advised me on the current market position and within a short period they had secured a tenant.
The checks they carried out on the tenants was rigorous but not off putting and they handle the management of the property very efficiently.
For any landlord or prospective tenant I would certainly recommend the Cleveleys team.
Phillips · 15 June 2019
Agent replied · 13 June 2024
Dear sir/Madam,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. Sarah and the rest of the team will be delighted to hear your kind comments.We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you.
We look forward to continuing to support you and your investment in the future.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleThe Estate Agents staff at the Highfield Road branch helped us to sell our house very quickly because they were professional with excellent customer service when asked for any help regarding paperwork and any problems we encountered. Debbie & Stephen went out of there way to assist us through the process when selling our house. Appreciate your time and many thanks.
Paul & Cindy.
Paul · 15 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
