Farrell Heyworth Thornton-Cleveleys reviews

Thank you for sharing your positive experience with us! We're delighted to hear that your appointment with Vikki for the property valuation went well and that you were pleased with the information she provided. Providing excellent service is what we strive for, and we're glad Vikki could assist you effectively. If you have any further questions or need assistance, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. In an attempt to investigate this matter we have been unable to find your name on our system. We are very keen to discuss this matter further with you and would be grateful if you could contact us at cleveleys@farrellheyworth.co.uk kind regards, Jeremy Collins, Director

Dear sir/Madam, Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. Sarah and the rest of the team will be delighted to hear your kind comments.We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. We look forward to continuing to support you and your investment in the future. Kind regards, Chris Heyworth - Director

Thank you for taking the time to leave feedback. I am so pleased Sarah and our Cleveleys team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Chris Heyworth, Director

Thank you for your kind words about Sarah Days and for choosing to share your experience with us. We are pleased to hear that you received positive and professional advice from Sarah, even though you ultimately decided not to go through with the sale. Your decision to let the property is a testament to the trust you have in our expertise. It means a lot to us that you were impressed by our service and that you would have no hesitation dealing with us in the future. We strive to provide the best possible service to all of our clients and it's rewarding to know that we have succeeded in doing so for you. Thank you for your trust and support. Kind regards, Jeremy Collins - Director

Thank you for taking the time to leave us a review. We are extremely pleased to hear you've received such a great service from our fantastic branch staff. we'll be sure to pass on your kind comments, they will be delighted. Kind regards, Chris Heyworth - Director

We appreciate your feedback regarding your experience. In this case, we believe we followed the appropriate procedures. We initially reached out for further details after receiving your enquiry, as you are aware we qualify all viewings to ensure viewers can progress with a sale. As soon as this information was received, we attempted to arrange a viewing for you, we were informed by the second agent involved in the sale that the property had been sold. This was the first instance we were made aware of the sale. We understand your frustration and strive to provide clear communication and efficient service to all our clients. If you have any further questions or concerns, please feel free to reach out to our branch team directly. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director

Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when finding and applying for your new home. I will pass your kind words on to Sarah and the team, who will be delighted. All the best, Chris Heyworth, Director

Thank you for taking the time to share your positive experience with Farrell Heyworth in Lancaster. We are delighted to hear that you had a great experience and that Deborah Woodhouse provided excellent customer service throughout the process.At Farrell Heyworth, we strive to ensure our customers have a smooth and successful property buying journey, and we are thrilled to know that Deborah played a key role in helping you secure the property you wanted and negotiating a successful deal.Your kind recommendation is greatly appreciated, and we are here to assist you with any future property needs or questions you may have. If there's anything else we can do for you, please don't hesitate to get in touch.Once again, thank you for choosing Farrell Heyworth, and we wish you all the best in your new home!Best regards,Jeremy CollinsDirectorFarrell Heyworth

We regret to hear about your experience and apologise for any inconvenience caused. We strive to provide excellent customer service and are disappointed to learn that you encountered difficulties in reaching us.We appreciate your feedback and will review our communication channels to ensure a more responsive experience for our clients in the future.If you still require assistance or wish to discuss your concerns further, please don't hesitate to contact us directly at your local branch, which you can find here: https://www.farrellheyworth.co.uk/branches/.Regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for your wonderful feedback! We're thrilled to hear that you felt comfortable throughout the transaction and that our viewing staff and office team were helpful and efficient. Your satisfaction is our top priority, and we appreciate your kind words. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Chris Heyworth, Director

Thank you so much for your fantastic review! We’re delighted to hear that you had an outstanding experience with our team. It’s our goal to make the process as stress-free as possible, and we’re thrilled to know we succeeded. We appreciate your trust in us and would be more than happy to assist you again in the future! Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Chris Heyworth, Director

Thank you for taking the time to leave feedback. It's great to hear that our mortgage adviser Nick has provided you with such professional guidance. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

ank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. The lettings market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. kind regards,Jeremy Collins - Director