Farrell Heyworth Thornton-Cleveleys reviews

★★★★★ 5/5

Google

I used Farrell Heyworth to recently let out my property. Sarah Mayson in lettings was absolutely fantastic from start to finish. She went above and beyond, even helping me to arrange finishing touches to the flat as I live out of the area. I would 100% recommend using her services.

Nikki · 14 June 2022

★★★★★ 5/5

Google

I have just bought my new house from Farrell Heyworth in St Anne’s. Right from the get go. The whole team was very professional and Friendly. I will definitely use Farrell Heyworth if I ever decide to sell. Thank you Simon, Alison and Lucy.

Dave · 14 June 2020

★★★★★ 5/5

Google

I’ve had the best experience today with a lovely lady named Sarah, she was so helpful and efficient and really knew what she was talking about. Thank you for everything Sarah I hope you have a lovely Christmas :)

Rikta · 14 June 2023

★★★★★ 5/5

Google

Would highly recommend! Dealt mainly with Taleah who was brilliant but all staff were more than helpful. Any problems that arose were sorted quickly. Thank you to all the team at Farrell Heyworth for making the sale go smoothly.

George · 14 June 2023

★★★★★ 1/5

Trustpilot

They are useless!

They are useless!! They couldn’t sell our lovely 3 bedroom properly in a popular area of Preston a few months ago despite us selling it under market valuation for a quick sale as we had already found a property to buy - and in the current property market!! We eventually got a seller after 5 months (!) on the market but they pulled out after 3 months due to the lack of contact from FH making them feel anxious that nothing was happening. Terrible TERRIBLE customer service, absolutely no contact from them at all - we had to chase up the few viewings they manage to get for us but they were apparently unable to get any feedback from any of the viewings saying they were consistently unable to speak to anyone. We are now having to rent our home out for a year or so as a property languishing on the market for as long as ours has makes buyers nervous that there’s something wrong with it. It’s beautiful and has wonderful views of Preston with absolutely no issues at all but FH couldn’t sell it. They couldn’t find their backsides with both hands. Do NOT use this company for anything related to property.

CDavies · 28 July 2022

★★★★★ 5/5

Google

Great experience, super straightforward and easy to communicate with. I had the pleasure of going through the process with Katie Garnett who was supportive in every step, can’t find a single fault, would recommend!

Briony · 17 October 2023

★★★★★ 1/5

Trustpilot

DISCRIMINATED AGAINST!!

Was told a house was not for rent as landlord was taking it off for good, this was after I had told them a few day earlier I was on full disability so did get housing benefit. I asked if he was going to put it back on again anytime soon and was told no as he didnt want to rent it out ever again. The next day, it said on the house it was Let agreed! So they clearly discriminated against me which they are legally not allowed to do anymore. I'm just as good as anyone else and trustworthy as anyone who works, but with being disabled I sadly cant work. I was extremely upset. This should not be happening in 2022!!

Sarah · 18 July 2022

★★★★★ 5/5

Google

Spoke with Sarah Days Thursday 22nd February, she was super helpful and I can’t thank her enough for all the information she gave me. Thanks again x

Anna · 15 March 2024

★★★★★ 5/5

Google

I can’t thank you all enough for your hard work and kindness on making my move happen. From the moment I called the office Lucy was extremely professional throughout the whole transaction, nothing was ever too much trouble. Would highly recommend Farrell Heyworth.

John · 14 June 2020

★★★★★ 1/5

Trustpilot

Avoid At All Cost!

Honestly if I could give them zero stars I would. Absolute complete time wasters. I went to view a property on behalf of my sister wanting to relocate near me. We were told the property was chain free at the time of viewing. Turns out the seller hadn’t even found a property to buy! Communication was truly dreadful throughout (I’m talking contact them several times a week with not so much as an acknowledgment that they’ve got your message dreadful). And if by some sheer miracle they do get back in touch with you, they sounded so rude like they were the ones doing you a favour. How this company is still running, I’ll never know. All the staff either needs sacking or some serious customer services training. To top it off, after 6 months of waiting, the sale ended up falling through. I’m guessing through their lack of communication with both parties because seller said ‘he was fed up’ HE WAS FED UP?! Must be having a laugh. My guess is their communication with the seller was just as sh***y as their communication with us. Save your money and list your property with someone else. Wish I’d read their reviews from the start. No surprises they are mainly negative.

Lola · 30 June 2022

★★★★★ 1/5

Trustpilot

Crooks, thieves and liers

As with all the other bad reviews I can confirm this estate agents is a bunch of crooks!! I was supposed to rent a property on Victoria Road in St annes last week my name is David, after taking a key deposit off me to proceed and telling me I'd been approved, days later I get told that now I havnt been approved and they will NOT return my deposit of £184 !!! I am taking legal action but be warned stay clear of these crooks they will Rob you blind!!! Also they do NOT return calls and very rude, at least Dick Turpin wore a mask DO NOT give them any money you will loose it

DaveyRavey · 20 June 2022

★★★★★ 1/5

Google

I have attempted to contact them regarding a property for two days in a row and have been sitting with a ringing tone for more than an hour on both occasions. Terrible service, I would've preferred a call back system where I don't have to sit on the phone for God knows how long

Gianmarco · 14 June 2021

★★★★★ 5/5

Google

Thanks to everyone at FH, it took a while to sell but we got there in the end! We would be very happy to use them again. Special thanks to Debbie who kept us informed all the way! Regards Pauline and Mark

Pauline · 14 June 2020

★★★★★ 5/5

Google

Thomas Hargreaves was amazing. I don't use the term lightly. He was enthusiastic, not jaded like most Estate Agents, the energy and commitment was so very refreshing. Sold in 3 days! Really well done Tom, you delivered what you promised. Many thanks.

Amelia · 14 June 2020

★★★★★ 5/5

Google

What a fantastic Estate Agency. Sarah Days came to value my property. She was professional and friendly but also very empathetic to my situation. An absolute lovely lady and would recommend her to my family and friends.

Lisa · 14 June 2023

★★★★★ 1/5

Trustpilot

Would I recommend Farrell Heyworth Morecambe…

Would I recommend Farrell Heyworth Morecambe, Yes but with some caution!My main issue is they tried to overcharge by £516.72. When this was raised with the Assistant Manager I received an email confirming their charge would be the agreed price, only for them to present an inflated bill to my Solicitor a month later. I raised this inflated final bill with the Assistant Manager who gave an unsatisfactory response and did not address the problem of the over charge. This was escalated to the Branch Mangers attention who, after investigating, claimed this was because ‘the house would sell itself’ and a discount had been applied at the start of the sales contract. Regardless of this an inflated invoice had been presented to the Solicitor for payment and the problem of the overcharge had not been accepted or addressed to my satisfaction.In addition to this, they proved to be slow by not updating their portal with accurate and up to date information. An example of this would be, 4 x days after completion and handover the portal still shows that searches agreed, enquiries, exchange date agreed, exchange of contracts and completion are still outstanding. This is not the case, the house has sold!Their bill will be paid for the agreed price however having attempting to overcharge, when this issue had already been raised with Management, I find this unacceptable given that I am supposedly paying a well-established and professional company for services and expertise. Had the correct bill been presented, feedback would have been more favourable. Please ensure you check your final bill before instructing your Solicitor to pay, it may be wrong especially if a discount has been applied.

Phil · 2 May 2022

★★★★★ 1/5

Trustpilot

Take you money for 17 years and let your house and garden be left to rack and ruin

Take your money but dont do anything, tenants have just moved out and the property is left with years of distruction....I have lost £1000's I will be taking this company to court DON'T let them do it to you

Julia · 11 April 2023

★★★★★ 5/5

Google

All staff are polite, friendly and knowledgeable. Enquiries are dealt with promptly and efficiently. I have no problem recommending Farrell Heyworth, Cleveleys.

Andrew · 14 May 2024

★★★★★ 1/5

Trustpilot

Appalling customer service with zero…

Appalling customer service with zero moral compass. We bought a house that was being advertised by Farrell Heyworth. Firstly they wouldn't let us even view their online video until ours was sold, yet when I called up again another day I was allowed to view the house in person. It seems the rules depend on which person happens to answer the phone. We had our offer accepted on the house; it immediately changed to sold stc on Rightmove. Approx 8 weeks into proceedings, after thousands of pounds in solicitors fees down, we think we're just waiting on a move date and have begun packing. I by coincidence go to look at it on Rightmove and it's back on the market again. I call to find out what's going on and after a lot of to-ing and fro-ing I'm told the vendor decided it was taking too long and told them to resell it. Farrell Heyworth didn't even have the decency to let us know this; we'd have been oblivious if we hadn't seen it ourselves. They claim they called, but we had no missed call and no voicemail. Our solicitor was equally as oblivious.So we were stressed out of our minds, frantically trying to hurry everything along at their insistence (bearing in mind the average sale takes 12 weeks and we were only 8 weeks in, with Christmas in the middle) while they think it's acceptable to still show people round and consider offers elsewhere.They continued to advertise it as available even though our solicitor gave assurances everything was going ahead and still even after we had agreed on an exchanged date. We had even accepted a lower offer on our own house to make it move as fast as possible to meet their ridiculous demand to exchange quickly. Whenever you call them for an update whoever you speak to doesn't know what's going on. Every single promise of a call-back never happens. Fast forward a few weeks and we've all agreed an exchange date. We've booked in a removal company, packed our entire house up.... Only to get a phone call from Farrell Heyworth 12 hours before the exchange to say they've just discovered that the vendor doesn't legally own the property. The property we're due to exchange on and move into the following day. They tried to imply the vendors solicitor was at fault (and I'm sure they were too), but how has Farrell Heyworth got this far into a sale when they *clearly* haven't adequately checked ownership?! It absolutely beggar's belief. So we had to pack all our belongings into the removal vans, and sit in an empty house until 4pm on the exchange day just hoping it would get sorted (which thanks to our solicitors, it did by the skin of the teeth). Over a month after the sale and guess what? Farrell Heyworth are STILL advertising the house. The house that we are the legal owner of. I've called them twice to ask them to remove it and yet it's still on Rightmove listed as available, with excuses that "Rightmove mustn't have caught up yet". A month later? Sure.... I would avoid this company like the plague.

Trustpilot · 25 March 2022

★★★★★ 5/5

Trustpilot

Very helpful company

Very helpful company , Erica was our point of contact and certainly went the extra mile, would definitely recommend a great team thank you

Julie · 10 February 2023

★★★★★ 5/5

Google

I have recently purchased a property through Farrell Heyworth and the service I received was second to none, from start to finish, especially from Sarah at the negotiation stage, being kept in the loop at every step of the way! All the staff are friendly & helpful and you always feel welcome in the branch! Highly recommended, thanks again!!

Mark · 15 June 2019

★★★★★ 1/5

Trustpilot

Dreadful service

We appointed Farrel Heyworth as lettings agent for our rental property, paying for their full management package. It was a huge mistake and one we wouldn't want anyone else to make. Having convinced us to let one of their employees take the rental, vouching for their character, Farrel Heyworth subsequently conducted no periodic inspections during the tenancy. When the tenant left the property it was in a very poor condition needing over £1500 of works to put it back in to rentable order, a fact confirmed by Farrel Heyworth themselves. We therefore tried to retain the tenants deposit, however owing to the lies of the tenant and Farrel Heyworth's failure to have either a proper inventory or to act diligently in dealing with the case, the tenant retrieved the bulk of the deposit leaving us out of pocket by over £1000. Farrel Heyworth know we are in the right and their employee has acted entirely improperly, but they will do nothing about it. In brief, they don't care and on our experience they are simply not fit to operate as lettings agents.

Chris · 2 March 2022

★★★★★ 1/5

Trustpilot

Not allowed to view a property

Rang up this morning to arrange a viewing of a property only to be told that we can't until we have either a sale agreed on ours or cash in the bank.To put this in context, the house we live in now was our third choice but as we couldn't view the first 2 as they were for sale with this agent, we ended up here.We are in the lucky position that where we live, houses sell within days and due to bereavement, we won't need a mortgage but it seems that this just isn't good enough.I seriously wonder how they are still in business and do the vendors know how many viewings they don't get?It's not like we were messing around, we need to move into a bungalow as I'm disabled and even have the boxes to pack our things!

Leanne · 20 January 2022

★★★★★ 1/5

Trustpilot

Totally ignored

Phoned up the Preston branch to book a viewing of a property I’m interested in buying and they didn’t get back to me. TWICE. So I decided to go round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn’t been told at all. I’m sure they’ll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.

Martin · 16 January 2022