Farrell Heyworth Thornton-Cleveleys reviews

★★★★★ 1/5

Google

My mother phoned to book a house viewing for a house to let a few hours after it went on Rightmove. She wanted to go that day but was told the only date available was yesterday so she took it. She received messages confirming the booking leading up to it. Yesterday we all came out of work to attend and nobody showed up. She phoned the office and was told nothing had been booked in, nobody could come out to show is around and that an application had already been put in. My mum and dad visited the office to be told that they had two diaries that's why there was an error and that we weren't the first viewing. The owner had also accepted the person's application. Because of the errors of this office, we lost a chance at a house we really liked. Thanks Farrell Heyworth.

Stacey · 14 June 2020

★★★★★ 5/5

Google

Well done to this branch and their staff. I received excellent customer service from beginning to end with my property. The staff were very friendly and professional and had great knowledge around the local housing market. I will be recommending this branch to others when looking for properties.

Nicola · 14 June 2020

★★★★★ 1/5

Google

Appalling treatment by this office. Arranged to view a property with Farrell & Heyworth meeting us there. Sat outside waiting, they didn’t show up. Rang the office and they came out with a story that they had been trying to ring me and hadn’t been able to get through. Absolute nonsense the phone is a company phone and is answered 24 hours a day! They then came up with a story that the property couldn’t be viewed for a further 5 days. How can you expect sell a house if you have agents like this representing you. I have heard bad reports of this agency before, they are obviously true.

Gemma · 14 June 2020

★★★★★ 5/5

Google

My daughter is looking for her first home and we were reccomened by Farrell heyworth by mutual friends. She saw a house that she liked and she went into the branch on Saturday to get details and potentially view it. The girl in the office ( we think she called kate) was extremely welcoming and was very accommodating with the viewing, booking us in after opening times so we could all view it as a family. We then got a call in the morning of the viewing to confirm the times and that it was definitely going ahead. The lady turned up at the viewing and let us in and let us have a look round the house at our own pace and time. She made us feel very comfortable considering this viewing was in her own time. She answered all our questions and informed us of the process of buying a house which no other estate agent has explained to my daughter. Compared to other agents she was efficent friendly and very accommodating. We loved the house that much we even placed an offer there and then. Hopefully our offer will be accepted and therefore look forward to my daughter dealing with the Blackpool team on the purchase of her first property.

Rachel · 14 June 2020

★★★★★ 5/5

Google

I am from out of the area and within the next year I am looking to move over to St.Annes. I took last weekend off to visit the town and the local estate agents in the area. I wanted to gain some knowledge of the prices in the area and the areas I should consider to purchase. Farrell Heyworth was the only agents out of the 5 I visited that took the time and patience to go through various options and locations for me. I will only use Farrell Heyworth when I come to buy a house next year. Thank you ever so much.

Micheal · 14 June 2020

★★★★★ 5/5

Google

I instructed Farrell Heyworth to sell my bungalow. The first people I met were Stephen and Wayne who set up the marketing process very promptly and efficiently it was a pleasure to invite the into my home Debbie organised the viewing of the property, and I was absolutely delighted and totally flabbergasted when she found a buyer in less than a week, something I thought I could only dream of. Debbie has seen the whole process through in her delightful friendly manner. I thank you all for making ,what is always a stressful process , as smooth as possible

Susan · 14 June 2020

★★★★★ 5/5

Google

New to the area from Malvern Worcestershire, and was looking for a property to buy for myself and my two kids. I visited a few agents within the area however I didn't seem to get much joy from any of them and I felt like I was just another applicant to their system. My friends husband reccomened Farrell and Heyworth to try as he has used them before and had a good experience. I phoned the office with my expectations of what I was wanting from a property and what I was looking for. The lady on the other end of the phone was helpful, took my details and within the ten mins from phoning she had already booked me on 3 viewings of new houses to the market. She informed me of the in house mortgage advisor and other services they had to offer, I politely declined as I am a cash buyer however I felt like she was listening and understood my needs and took a real interest in my requirements and what I was after. The service was efficient and non stressful. Since these viewings they have kept regular contact with me and sent me brochures to look through of potential properties to the market and any activity on other houses I may be interested in. Other agents should take note of there pro active approach and efficiency. I am still looking for my dream property however I'm confident I will find that with Farrell heyworth 🏘

Emily · 14 June 2020

★★★★★ 5/5

Google

We couldn't be happier with the service we have received from Farrell Heyworth. From the moment Stephen came to value our property he explained the whole process and made sense of the different options we had. Within less than an hour he had organised us a solictor and an appointment with their in house mortgage advisor which was extremely helpful. Everyone at the office was welcoming and friendly. We're glad we've chosen to market our property with Farrell Heyworth. The team at Farrell Heyworth are resposive and quick at sorting anything out and answering questions.

Sean · 14 June 2020

★★★★★ 5/5

Google

I would definitely recommend Farrell Heyworth, the professionalism with which this agency works is of a high standard and not only helps you find the best solution for you as a customer, but helps you pass through this :easy and without any worries. I can not thank enough how much the team has helped with the whole process, and I do not think I have enough positive words about how they treats you as a client. Surely if in the future I want to buy another house again, they will definitely be the first choice on the market. Well done guys, all of you are doing a great job! Thank you again for helping us to find what we wanted and thank you for having so much patience with me😅. Absolutely amazing job you are all doing. 👌👌👌🤗

Elena · 14 June 2020

★★★★★ 5/5

Google

A very efficient and professional service from the valuation by Sarah, through the viewings, feedback and offers managed by Katie of which I was regularly kept informed.

Tony · 14 June 2023

★★★★★ 1/5

Google

No. Not impressed with this company. If I could give no stars I would. They seem to ignore emails from customers! Not good.

Darryl · 17 September 2023

★★★★★ 5/5

Google

I attended a viewing with Katie Garnett, She was professional and friendly and very helpful, I highly recommend their services. will provide another update on completion.

Phil · 14 June 2023

★★★★★ 5/5

Google

The team at the Cleveleys Branch (Sarah, Katie & Simon) were first class in their professionalism and the service provided. We would definitely use them again.

D · 14 June 2023

★★★★★ 1/5

Google

Poor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.

Eliza · 14 June 2022

★★★★★ 4/5

Google

Having sold my apartment flat with Farrell Heyworth, I am very pleased with the professional advice and care their staff provided. The sale went well despite Covid-19 disruptions which created expected delays, and I am very happy with the outcome.PositiveResponsiveness, Professionalism

KayMcAlister · 29 August 2021

★★★★★ 5/5

Google

I used Farrell and Heyworth to sell my property and I also bought through them. Through the whole process I recieved an excellent service. Brilliant and professional staff. I will be using them again. Thinking of selling or buying? Use Farrell and Heyworth in Cleveleys. 10/10

Helen · 14 June 2020

★★★★★ 5/5

Google

Excellent service from Sarah Mayson. As a new landlord Sarah helped us through the whole journey from getting the property ready for rental to finding a new tenant. She has lots of experience and local knowledge which we were grateful she shared with us. Highly recommended.

Hayley · 14 June 2020

★★★★★ 5/5

Google

Great staff who get the job done efficiently! Highly recommend.

Charlotte · 30 May 2024

★★★★★ 1/5

Trustpilot

Worst estate agent ever

The worst estate agent I have ever come across

Mark · 22 August 2025

★★★★★ 5/5

Google

Absolutely fantastic dealings with Nicholas Gregson who has brokered my mortgage for me. Exceptional service, has dealt with everything quickly and professionally, would highly recommend using him and would only go here again for anything mortgage related!PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 24 August 2021

★★★★★ 4/5

Google

We sold our property and got a great price thanks to Simon and his team. We also bought through Farrell Heyworth, and would definitely recommend the St. Anne's branch.

Vicky · 14 June 2020

★★★★★ 1/5

Trustpilot

Company clearly isnt well managed

Since finding a place to rent, i've asked numerous times via a 'opt out' link and email, to be removed from mail lists for promotional material. It is months later and I am still receiving emails when consent has been revoked.

Curtis · 30 May 2021

★★★★★ 1/5

Trustpilot

Bait and switch

Bait and switch, don’t trust the company. Offer fictitious costs for properties then increase the cost when applying

Stephen · 21 November 2023

★★★★★ 1/5

Trustpilot

If I could give less than 1 star I…

If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!

Abi · 18 April 2023