Trusted Agent profile · Thornton-Cleveleys
★★★★★
558 reviews across 2 platforms
5a, Cleveleys Avenue, Thornton-Cleveleys, FY5 2UH
Farrell Heyworth's office in Thornton-Cleveleys, at 5a, is rated 3.8 out of 5 across 558 reviews on two platforms, including 357 Google reviews rated 4.5.
Every review we hold for the Thornton-Cleveleys office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I recently bought our first house through Farrell Heyworth (South Shore). The service we received was first class from start to finish. Each member of the team we dealt with were professional and went above and beyond to help us get the property. We will definitely be recommending Farrell Heyworth (South Shore) to our family and friends and if we wish to move would definitely use their services again. Thank you again for all your help.
1/5
GoogleAlmost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with me sound not happy and told me that room is just same size with the other room. He straight away hang up the phone when I told him I won’t buy it if I can’t view the basement room.
1/5
GoogleI would like to express my disappointment with the customer service I experienced on 14.07.17. I rented the property from Farrell Heyworth for over a year.I handed in my notice on 08th June and I gave them 4 weeks notice. I moved out on 10th July ( it is more than 4 weeks notice). My monthly direct debit for rent came out on 21st June. The rent has been paid for another 4 weeks even though i stayed only 2 weeks and few days. When I rang the office and asked when I can get a credit for the 2 weeks I haven't lived in the property I have been told by a rude lady that unfortunately I wont get the money back! Then she got confused and denied everything she said. I could easily cancel my direct debit and pay just for the days I stayed in but I thought the company is professional and I will get back money back (at least all other estate agencies are!!!) Then I have been told the manager will contact me on Monday as he is currently out of office. When I started having further discussion all of suddenly I have been told the Manager will contact me as soon as he finishes dealing with the other customer. I hope I will get my money back as I followed the procedure- I gave 4 weeks notice, I paid the rent regularly every month, I left the house clean and tidy and this what I get for being the good tenant! I'm not going to pay extra money for 2 weeks especially that I don't live there any longer. With regards Anna
2/5
GoogleFirst off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well. If you're looking to rent I would avoid Farrell & Heyworth, especially if they're managing the rented property. Time and time again we report problems and don't even get an email or a call back, when they do finally reply to you it'll be nothing but excuses. For example, it took 2 fault reports and 5 weeks to get a replacement boiler fitted just because " They couldn't contact the landlord". Just bare that in mind when you're renting from them.
1/5
TrustpilotUnprofessional and keep saying…
Unprofessional and keep saying different things and messing around when put a bad a review they took house from us
5/5
GoogleAbsolutely amazing service, always kept me informed of what was going on and answered every single question I had so so helpful.
Thank you for taking the time to leave a review, we're thrilled to hear that you had an amazing experience with us! We pride ourselves on providing excellent service and keeping our clients informed throughout the process. If you need any assistance in the future, please don't hesitate to get in touch. Jeremy Collins - Director
5/5
GoogleSarah Mayson in lettings has been really helpful in helping me rent out my flat. She went over and above, even offering to remove white goods which were no longer needed. She is friendly and responsive.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleHad a meeting with Stephen from Farrell Heyworth today to value my Mum's bunalow. Absolutely wonderful experience no hard sell just friendly helpful advice and information. We will be using their services in the future for certain.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am so pleased that Stephen and our Cleveleys team have already provided you with a great experience. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleAmazing professional service from Katie Garnett at Farrell Heyworth from start to finish. Always accommodating and helpful! Highly recommend their services!
Thank you for taking the time to leave feedback. It's great to hear that our Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleHaving recently sold a property through the Cleveleys branch I found all the staff to be professional and friendly. I was regularly kept up to date with the progress of the property sale and would highly recommend the service they provide.
Thank you for taking the time to leave feedback. I am delighted our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
5/5
GoogleNick ( our mortgage advisor) was fantastic from start to finish, took us step by step through the process & kept us updated along the way. Friendly, comfortable & professional service. All the staff within Farrell Heyworth were extremely friendly.
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Chris Heyworth - Director
1/5
TrustpilotShocking Property Management service
Shocking Property Management service. Blatantly obvious damage and neglect by the tenants not picked up in inspection reports leading to a big bill once they left. Incompetent management of the tenant's departure led to limited deposit being recovered.
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
5/5
GoogleAmazing customer service!! From the very beginning of my tenancy and throughout - Euan was super helpful and answered all of my questions
5/5
TrustpilotHouse sale Carnforth.
The sale of our house went very smoothly. Debbie Woodhouse from the Lancaster Branch, who dealt with the sale was very friendly and knowledgeable and kept us well informed during whole sale process. Thank you very much Debbie. Would recommend to anyone selling or buying their home to go with yourselves.
5/5
GoogleCame here to arrange my first flat rental and the service could not have been better. Euan bent over backwards to make the process easy and straight forward, and arranged a couple of viewings for me at short notice and times to suit me. I had a couple of requests which Euan ensured they went above and beyond to accommodate. Absolute 5 star service, and I expect it to continue for my tennancy.
5/5
GoogleFarrell Heyworth Thornton Excellent,Tilly and Katie have always been so helpful in all aspects.
Thank you for your wonderful review of our Farrell Heyworth Thornton branch! We're thrilled to hear that Tilly and Katie have provided you with excellent service and have been so helpful throughout your journey. At Farrell Heyworth, we take pride in providing top-notch assistance to all our clients, and it's rewarding to know that Tilly and Katie have made a positive impact on your experience. If you have any further questions or need any more support, please don't hesitate to reach out to our team. We are always here to help and ensure that your property needs are met with the utmost care and attention. Once again, thank you for choosing Farrell Heyworth. We truly appreciate your kind words and look forward to assisting you with any future property endeavors. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
TrustpilotAbsolutely dreadful not apply
Absolutely dreadful service n aftercare after I became a tennet, there was no customer care and no help or support and it took ages to fix every problem n I would never use them again. They took 3 months to sort out blinds n over 8 months to solve a little damp issue. I advise people to stay away
5/5
GoogleI have been liasing with Carol Dennison on behalf of Cleveleys agents whilst on lockdown. She has been AMAZING, really responsive and on the ball. Really impressed with the service. Thank you
Thank you for taking the time to leave feedback. I am so pleased Carol and our property management team were able to provide you with a professional and service during lockdown. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. If you need anything else the team would be delighted to hear from you. All the best, Chris Heyworth, Director
5/5
GoogleI have recently sold my house through this agent and I could not have been more pleased with the service provided. All the staff are friendly and very helpful. They were proactive from the start and kept me constantly informed on viewings and feedback. The after sale service was excellent and I used the in house mortgage adviser to complete my onward purchase. Thank you to you all.
1/5
TrustpilotTerrible service
Terrible service. We have a big deposit and no chain and refusing to let us view a property, lost out on a possible sale for their vendor. Would advise all vendors to avoid.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director
1/5
GoogleThe worst state agency. I have ever deal with very good in lying to people I will never trust them for anything Or even recommend them to anyone 😤 never …
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. Having spoken to our Cleveleys team with regard to your review I remain confident that our staff are honest and trustworthy. We take any allegations of dishonesty extremely seriously and would be grateful if you would be willing to expand on your review. Please contact our Cleveleys branch manager, Sarah Days, at cleveleys@farrellheyworth.co.uk so we can conduct a full investigation of this matter. Kind regards, Jeremy Collins - Director
5/5
GoogleProfessional service, keeping us updated throughout the sale of our property. Highly recommend.
Thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a professional experience and that our team kept you updated throughout the sale of your property. At Farrell Heyworth, we understand the importance of effective communication and transparency throughout the selling process. We strive to provide a high level of service to all our clients, and we're glad that we met your expectations. Your recommendation means a lot to us, and we appreciate your trust in our services. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help. Thank you once again for your kind words, and we wish you all the best in your future endeavors. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleDissapionted seemed to be a huge cost for very little in return. Staff member assigned to my property was very fague and appeared not interested in any of my calls.NegativeValue
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. Kind regards, Jeremy Collins - Director
5/5
GoogleSarah Mayson from Cleveleys branch of Farrell Heyworth has been working on finding new tenants for 2 of my properties she has proved very efficient and enthusiastic and a pleasure to work with
Dear Mr Applebly, Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. I will pass your kind words on to Sarah and the team, who will be delighted. All the best, Chris Heyworth, Director
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