Farrell Heyworth Thornton-Cleveleys reviews

★★★★★ 5/5

Google

I used Farrell Heyworth to sell a property. The initial valuation was clear and in line with other properties in the area. Throughout the sale I was kept fully informed. We had numerous Viewings all undertaken by Farrell Heyworth representatives. The sale went through without any issues I was extremely pleased with the service received and would definitely recommend them.

Mike · 14 June 2022

★★★★★ 5/5

Google

I contacted Farrell Heyworth as my tenant had given notice and I wasn't happy with my current letting agents. I spoke with Sarah Mayson and she went way above and beyond what I anticipated in helping me not only find new tenants but to also help me with arranging works that my current agents were failing with. Would highly recommend.

Donna · 14 June 2022

★★★★★ 5/5

Trustpilot

I have sold my property with Farrell…

I have sold my property with Farrell Hayworth it has been a very easy process and the lady who never fails to help Teleah Taylor always gets back to me at the first opportunity,I would recommend this estate agent if anyone is thinking selling there home.

Zoe · 22 September 2023

★★★★★ 1/5

Trustpilot

AWFUL COMPANY AND RUDE STAFF

AWFUL COMPANY AND RUDE STAFFTRIED SCAMMING ME OF MY FULL DEPOSIT. I GOT IN TOUCH WITH MY DEPOSIT HOLDING COMPANY (TDS) THEY REVIEWED MY CASE AND SIDED WITH ME RESULTING IN ME GETTING ALMOST ALL OF MY DEPOSIT BACK, HOW IT SHOULD HAVE BEEN.INCOMPETENT STAFF, RARELY RESPONDED TO MY EMAILS.SPOKE TO ME HORRIFICALLY OVER THE PHONE.I AM NOT SURPRISED THAT YOU MAINLY HAVE NEGATIVE REVIEWS.

Ann · 10 September 2021

★★★★★ 5/5

Google

Sarah Mayson in lettings has been brilliant she has helped us so much to get a lovely place for us to live.she has been an absolute star . If we relocate again with Farrel Heyworth we will certainly be asking for Sarah to help us as she made things so easy with no stress involved. Well done Sarah thank you so much .5*****PositiveResponsiveness, Professionalism

Sheila · 14 June 2021

★★★★★ 5/5

Google

Excellent service from Sarah Days and the team, from valuation to completion, very fast and efficient service highly recommend.

Adam · 14 June 2020

★★★★★ 5/5

Google

I have recently registered with several agents to buy a property. Farrell Hayworth are the only agent who have called me regularly to inform me of new properties coming on the market. The manager Simon is extremely professional and is an expert in this field. I would highly recommend this company.

Michelle · 14 June 2020

★★★★★ 5/5

Google

I have had the best experience with farrell and heyworth my bungalow was sold within 4 weeks. The team are a great team very knowledgeable always helpful always there thank you all so much. Would highly recommend

Carole · 15 January 2024

★★★★★ 1/5

Trustpilot

Shockingly Bad.

Shockingly Bad.Aggressive, pushy, rude & ignorant. Avoid as assurances were made which resulted in my giving a holding deposit that was not returned despite adhering to guidelines.This was nothing to do with the landlord as no let was agreed - solely down to the agent misleading us and in turn taking money from us and retaining it despite agreements.

James · 20 December 2021

★★★★★ 5/5

Google

Excellent service throughout the whole process at Farrell & Heyworth in the Blackpool branch. Katie & Christine were fabulous throughout. Nothing was too much trouble from start to finish. The whole process ran quickly and smoothly and now we are all settled in our new home. Thank you for everything.

Natalie · 14 June 2020

★★★★★ 1/5

Google

With small exceptions I had nothing but issues throughout my two year association, having been treated extremely poorly on way too many occasions, which could not be offset by the few good experiences... way too much hassel and in many instances totally unprofessional...staff always changing...

Anon · 14 June 2023

★★★★★ 1/5

Trustpilot

ATTENTION ALL LANDLORDS

ATTENTION ALL LANDLORDSDo not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice. Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant. The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price. Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome. So to sum up, look elsewhere, don't use them. They are terrible.

Andrew · 4 March 2023

★★★★★ 5/5

Google

I would definitely recommend this branch!I spoke with Taleah this week about options for selling my home, she was very informative and helpful regarding the current market and my future mortgage options!

Shanice · 15 March 2024

★★★★★ 5/5

Google

Thanks to Farrell Heyworth for their excellent service and they exceeded our expectations. Simon, Alison, Euan and Donna went out of their way to make the process as simple as possible. Gave us great suggestions and I would highly recommend them to anyone selling or buying a property!

Anne · 14 June 2020

★★★★★ 5/5

Google

Taleah Taylor (Tilly) has been exceptional throughout this process, going above and beyond to assist me when required. Very professional

Urdon · 26 September 2024

★★★★★ 5/5

Google

I'm looking to move into the Cleveleys area and I contacted Farrell Heyworth just to see what properties they had that suited me, the lady I spoke to couldn't have been more helpful, she seemed really genuine, as if she actually wanted to help me find my new home, unlike most agents who can't get you off the phone quick enough!! Really refreshing.....!! Thank you.

Sarah · 15 June 2019

★★★★★ 3/5

Google

Myself and my husband feel that the 'sold' board should only go up after contracts are signed and prior to this 'sold subject to contract.' We waited 5 months for the initial sale with no other viewings as Farrel Heyworth had placed the 'sold' board up immediately, only for the sale to fall through. Luckily more buyers were found not long after.

Zara · 14 June 2020

★★★★★ 5/5

Google

The dealings we had selling a property with Farrell Heyworth and viewing other properties, were fantastic! Sarah and Simon, with whom we mainly were in contact with, are friendly, honest, open and obliging . I will always recommend Farrell Heyworth .

Helen · 14 June 2023

★★★★★ 5/5

Google

Third Time Lucky! After being badly let down by 2 other Letting Agents in Thornton Cleveleys, Sarah Mayson, Adam Graham and the Lettings team at Farrell Heyworth were a breath of fresh air - they listened to me, marketed the property quickly and found an excellent tenant within a month. Professional Efficient Fast Not the cheapest - but you pay for what you get.

Philip · 15 June 2019

★★★★★ 5/5

Google

All the Staff were very friendly helpful and put me at ease with all buying process of a house. I was kept informed every step of the ways so I knew what was going on at all times. I would highly recommend this very professional outfit to the whole process of either buying or selling your property

Laura · 14 June 2021

★★★★★ 5/5

Google

We had a great experience with all the whole team at Farrell Heyworth and especially with Nick from Mortgage Advice Bureau! We received great advice, everything was explained to a high standard and we got the best deal for us. I would highly recommend and thank them all for everything whilst buying our first home.PositiveResponsiveness, Quality, Professionalism

Nicolle · 14 June 2021

★★★★★ 1/5

Trustpilot

Shocking

Shocking. Very rude person on the phone. Would not let me view a property unless I had a contract with there mortgage broker. I’m a cash buyer!

Ben · 21 July 2025

★★★★★ 5/5

Google

Everyone at Farrell Heyworth very professional, positive and results orientated. Specific people I have dealt with are Imogen and Scarlet in Lancaster and Katie and James in Preston. All have been very helpful

Paul · 16 December 2023

★★★★★ 1/5

Trustpilot

Beware this company

Beware this company. I don’t know how they are still trading. We came almost 200 miles to view a house we’d seen in Blackpool. Elegant furniture and stylish wall art deluded us and we thought that the agent’s assertion that this was a ‘walk in’ home that needed nothing doing to it was probably right. By the end of the ten minute viewing, she was commenting that the only way we would get rid of the overwhelming smell of cigarettes would be to “rip up the carpet”. So much for the description. This stated that the two en-suites had vanity units. They did not. We offered £10K over the asking price as a gesture of good will as the vendors had their buyer pull off and the market had gone up. We’re like that. Fair and honest.We finally got here after several hold ups which were unnecessary and found that, now empty, this house was showing its true colours. How anyone can trash a house in 7 years is beyond me. How an agency can describe it so disingenuously is even further beyond me.The office manager reflected the lack of professionalism. She lost our ID and when we tried to get to grips with this she told us that an employee who’d just left had ‘probably thrown it away’. She couldn’t see why the office ‘losing’ her ID was such an important issue. She was aggressive and unpleasant. Lessons learned:Look at Estate Agent reviewsView the property at least twiceLook in the dark corners Ask questions

Maureen · 9 September 2022