Farrell Heyworth Thornton-Cleveleys reviews

★★★★★ 5/5

Google

Fantastic service this afternoon from Taleah Taylor. We called into the Cleveleys estate agent to chat about the sort of property that we were looking for. Taleah understood straight away what our needs were and she quickly found properties to match our exact specific requirements. Fabulous service thank you so much.

Kelly · 6 June 2024

★★★★★ 5/5

Google

I have dealt with this agent numerous times when letting my properties, they are the most proactive lettings agent I have used and have never let me down. Adam is in constant contact with me keeping me updated and the whole team have always been friendly and approachable. They are aware of the type of tenant I want and always let my properties in a timely manner. Keep it up guys!!!

Anthony · 14 June 2020

★★★★★ 1/5

Trustpilot

Terrible communication

They sell you the dream when they come and view your property to put it on the market but once you have signed on the dotted line communication is terrible. Delayed response to emails and phone calls. Updates very limited unless I chased them.

Jennifer · 22 October 2025

★★★★★ 5/5

Google

Farrell & Heyworth have made the process really smooth and easy in some not so easy situations. Katie in particular has been with us since day one, responsive to emails, chased everything which we have required and has been on top of the case when required. From first look round the home to the final stages they have acted professionally and helped at every point possible.

Meg · 14 June 2023

★★★★★ 1/5

Trustpilot

Awful company

Awful company, steer well clear!! Repairs required at the property we rent that are potentially hazardous and it’s 3 weeks in and they’re still not done!! When you do actually get through to speak to someone you just get attitudeUpdate - Left the property this year with the repairs still not fixed - Also a gas engineer came out and condemned a gas fire, that we had been using for the past 12 months, the director below says they are committed to customer service...... a year after the review was posted

Daniel · 2 November 2021

★★★★★ 1/5

Trustpilot

Useless company

Useless company, completely inept.Enquired about a valuation was told would be done digitally and to complete info to do on line.Started doing this then 10 mins later get a text advising I had a telephone apt the next day to complete over phone.OK so i cancelled all work apts for the next day and booked time off work to accommodate, no one calls!I call and speak to the lancaster branch manager who was rude and basically stated I was confused and that it wasn't arranged as a call. I asked if this hadn't been arranged how I had texts from staff and asked how I would know staff's works mobile numbers if they hadn't texted.As an upshot of not listening to me, deflecting everything I said I advised I would not be using them.Why would I trust a company with something as important as selling a house when they can't even organise a simple call!I asked to be removed from all future communications. Since then I have been continually harassed by text and email. I have called approx 3 times to request, emailed to request, and even spoken to other branches who have advised that they won't contact.Since then I have had lots more emails and texts.I have called to complain and asked for complaints procedure which is to write to the branch manager i have an issue with!No thanks I will take up with ico as a breach.You won't get any business from me ever again.LAUGHABLE RESPONSE FROM YOU BELOW WHICH FURTHER REITERATES THAT YOU ARE CLEARLY USELESS AND COMPLETLY INEPT....REASON: I HAVE NEVER SOLD ANY PROPERTIES THROUGH YOU SO STUPID RESPONSE AND JUST FURTHER PROVES YOU ARE INCOMPETENT.AND THIS IS YOUR RESPONSE FROM A COMPANY DIRECTOR, IT DOESNT BODE WELL IF YOUR IN CHARGE AS CLEARLY YOU ARE COMPLETELY INEPT OR JUST LYING.

Bob · 2 November 2021

★★★★★ 5/5

Google

Just want to say a massive thank you to Sarah Mayson in lettings for all her help in our first letting experience. Sarah always went above and beyond with any queries. Thank you Sarah.

Mark · 14 June 2021

★★★★★ 5/5

Google

Nick Gregson was a brilliant mortgage advisor. As first time buyers, he guided us through all the technicalities with mortgage options and beyond. We would definitely recommend this friendly and helpful service he provides.

Adam · 14 June 2021

★★★★★ 5/5

Google

Taleah was very helpful and gave me great info on what I was asking! Thanks again !

Christian · 14 June 2023

★★★★★ 1/5

Google

What a waste of time. Staff unprofessional, never pick up their phone's. Not helpful at all when it came to moving. Made it harder and harder. Gave all the relevant information they asked for, still wasn't good enough. If I could give no stars I would. My personal advice would be a big avoid, there's plenty of better and more professional estate agents out there.

Christopher · 14 June 2023

★★★★★ 5/5

Google

Sarah Mayson was amazing couldn't of helped more, always sorting things out and happy to help thank you so much Sarah really appreciate everything you did sorting the property out for me .PositiveProfessionalism

Jordan · 18 June 2021

★★★★★ 5/5

Google

I, along with my daughters and husband, have recently relocated to the UK and finding the perfect home to settle into can be a bit daunting. After I contacted several agencies who either simply didn’t respond or casually told me “there’s nothing available” without seeing how they could help further, I was very relieved when I called Farrell Hayworth. Not only was I greeted by a friendly voice but by agents who were willing to help me. Sophie Parker and Sarah Mayson in the lettings department were friendly, professional and extremely helpful. I would gladly recommend their services to anyone who is looking for an agent who is actually invested in helping you find the right home.PositiveResponsiveness, Professionalism

Erica · 24 August 2021

★★★★★ 5/5

Google

My experience with Farrell heyworth has been excellent from start to finish. I would highly recommend using this estate agent whether it's for selling, buying, renting etc, as they are very welcoming, professional and helpful in every step of the way! Katie at the cleveleys branch has been brilliant in managing my property on the market. The whole team are great in working together to get the best outcomes! I've also liased with Allison, Debbie, Stephen, Nick, along the way, for the valuation, viewings, mortgage advice and other correspondence that comes with selling a house and they have all been great. The communication is outstanding, everybody is efficient in what they do. They put me at ease when I've felt nervous about selling my home. They had protective measures in place during lockdown to keep us all safe, but while still delivering an outstanding service. The whole experience of selling a property through them has been enjoyable, relaxing and stress free. There really is no doubt about it, I would use them again in a heartbeat. Absolutely 5 star service, recommended to all! XxPositiveResponsiveness, Quality, Professionalism, Value

T · 24 August 2021

★★★★★ 5/5

Google

Whenever I rang to view or even cancelled i mainly spoke to a Katie who was so helpful and nothing was too much trouble for her she is a credit to the company and certainly loves dealing with the public I've never met her but im sure she's as nice as she is on the phone mrs carol pearce

Carol · 23 April 2025

★★★★★ 5/5

Google

Farrell Hayworth have been fantastic throughout the whole tenancy process. Scarlett who showed us around the property was lovely and very helpful. Kaitlyn and Damien who work on the applications have been great throughout it all. Every staff member I have spoken too have been very helpful. I would highly recommend using them.

Laura · 15 March 2024

★★★★★ 5/5

Google

Simon Ling has been very instrumental in selling this property for me. It’s my mothers property and I live some 75 miles away so I relied heavily on Simon and his staff. They never let me down. Ewan and Simon always kept me abreast of developments and have always been 100% supportive. I’m very grateful for the excellent service I received and thank one and all wholeheartedly. Ellie Brooks

Ellie · 14 June 2020

★★★★★ 1/5

Trustpilot

I phoned about a property immediately…

I phoned about a property immediately the for sale board went up was told they had no details about property no price details and was asked to call back which I did and was promised a call back to arrange a viewing. Never got a call back. I phoned 4 days later and offered an email virtual tour and would get a call to arrange a viewing. Got video but still not got a call back very very ametuer people employed by this company . Just could not be bothered to call me back. Very unprofessional .Best advice DO NOT put your house up for sale with this company.

Peter · 11 July 2021

★★★★★ 1/5

Google

Poor ,obtuse and annoyingly smug.how these people manage to sell anything is beyond me..ive managed to view,in person not virtually, 6 properies with other good quality fylde coast agents in the last fortnite but these people are atrocious..wanting copies of my financial statements ,and we are cash buyers, before we can even VIEW a dwelling..im sure i want to spend 350k after watching a video no wonder the property has been up for 9months.. good look with that stance..NegativeProfessionalism

Shaun · 24 August 2021

★★★★★ 1/5

Trustpilot

I wanted to view a property and I was…

I wanted to view a property and I was on Farrell and Hayworth list with all my details ie my house is sold my address etc but they wanted proof of funds before I can view, meaning they want my bank details . Does this not constitute data protection ? I only wanted to view a property and if I wanted it then proof of funds will be given.This is I am sure not legal but they say it is their policy.So do not be surprised if your bank account is used as you have given all your details to a employee of that company.Do not use them.

Johnty · 17 June 2021

★★★★★ 1/5

Google

I enquired about a property marketed them. After numerous times of asking for the information I've never been contacted. If I was selling a property I'd use a more professional estate agent. A generic response to get back in touch after over four weeks of ignoring a potential customer. We're all adjusting to difficult trading practices. A phone call from your staff to fulfill a potential sale word of been more appropriate to resolve the issue. I've made numerous calls to no avail left messages and also emails.NegativeResponsiveness, Professionalism

Jason · 14 June 2021

★★★★★ 1/5

Google

Vacated the rented property over a week ago. Still waiting for Farrell Heyworth to actually do the Exit Check, 7 days later! Very poor service. Still waiting for news of when my deposit , held in their bank account, will be returned despite the 10 day statutory legal guidance. Perhaps they would have been a bit quicker to do the Exit-Check had the property been listed to re-let with this agent? Oh it has been listed for rent... The leaking roof was never repaired or any attempt to send a tradesman to view the hole. There's plenty of other Estate Agents and i would suggest exploring that option!NegativeResponsiveness, Quality

Carrol · 14 June 2021

★★★★★ 5/5

Google

Amazing service from an amazingly professional Stephen Downing at Farrel Hayworth estate agency. We decided to get our family home of 21 years valued, after trying another estate agent we found Steve at Farrel Hayworth who put our house up for sale (much to our disbelief) at a wacking £35,000 more than the other one. Within 5 days we had 2 offers! One being the full asking price!! We are over the moon and would 100 percent recommend these guys to anyone.

David · 14 June 2021

★★★★★ 5/5

Google

When I first called I was very sceptical as this is my first time actually renting private property however with the encouragement and advice received by all staff, I was able to be confident in my choice of flat I had chose. I asked Sophie to get a me a flat ASAP and she got back to me within less than 60 mins of getting an answer back from the landlord. Within less than 6 hours, stages one and two were complete before the weekend which I found amazing. Services - 5 star Staff - 5 star Professionalism - 5 star Phone answering - 4 star Reliable, quick & efficient - 5 star Flat viewings - 5 star Encouragement, guidance & advice - 5 star Community engagement - 5 star I would recommend Farrell Heyworth to anyone especially to those who are new at renting and buying.PositiveResponsiveness, Professionalism

Kyle · 14 June 2021

★★★★★ 5/5

Google

Sarah Mayson (Lettings) has been fantastic from start to finish in our home we rented for circa 5 years. Nothing was ever to big an ask or too small or silly. Sarah has helped us find our new property as we wanted to find somewhere bigger and suitable for a family home. Sarah took all the pain away ensuring it was smooth effortless journey from start to finish. So kind of her, she even got us a card and some bubbly when the move was complete and we will be in touch going forwards should we need any advice. Definitely one to watch out for if you are looking to rent and find somewhere very special, she has a keen eye and knows the market inside and out. Thanks again from Emma and I for being so thorough and caring with all your support.PositiveProfessionalism

Johny · 14 June 2021