Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Greg · 18 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GooglePhil showed me round a property and he was lovely and really helpful and all around a really good sales advisor .
Would 100% recommend him and the rest of miles and Barr .
Gracey · 10 September 2026
Agent replied · 10 October 2026
Hello Gracey, thank you so much for your kind comments, its really great to hear. Kind regards, Dan Woodward, Sales Director
★★★★★ 5/5
GooglePhil gave us an excellent viewing of the property today
He was knowledgeable about the house itself, about the area, and gave us time & space to fully take in the features and facilities.
Paul · 10 September 2026
Agent replied · 10 October 2026
Thank you for your kind words, Paul. We're delighted to hear that Phil provided you with an excellent viewing and shared his local expertise. We strive to deliver a seamless experience with professional support and integrity. If you have any further questions, please feel free to reach out to us. Thank you
★★★★★ 5/5
GoogleI cannot recommend Sarah Agard enough. Not only was she friendly and professional, but she also gave us really helpful advice. Thank you, Sarah.
Charlotte · 15 November 2025
Agent replied · 22 November 2025
Hi Charlotte,
Thank you so much for your kind words! We feel incredibly lucky to have Sarah as part of our team, her friendly, professional approach and helpful advice really make a difference. I’m thrilled to hear you had such a positive experience with her. Best regards, Dan Woodward, Miles & Barr Broadstairs
★★★★★ 5/5
TrustpilotThe service received has been…
The service received has been excellent.
Mel the sales progressor has kept me informed throughout the whole process.
Ruben has also been amazing throughout my many viewings (sale and purchase ).
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 4/5
TrustpilotOur dealings with our property Manager…
Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.
Keith · 16 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.
★★★★★ 5/5
GoogleWe are currently dealing with Miles and Barr in Broadstairs, in particular Steve and Dan.
When providing Steve with a description of what we were looking for, he suggested that we viewed a property they had literally just taken on their books. It was so new that photos had not even been taken but Steve said he felt it was what we were looking for.
So, we decided to trust his skill and expertise and went and viewed the property, essentially blind.
Steve was not wrong, the property ticked all of our boxes and we instantly knew it was the one. We cancelled all other views we had arranged with other agents and made an offer.
Dan was amazing negotiating with us and the sellers and by the end of the day our offer was accepted.
We immediately put our property on the market with Miles and Barr and by the next morning, again before any photos have even been taken, Steve already had a viewing arranged.
Although we are at the early stages of selling and buying with Miles and Barr, we can not fault the service that has been provided.
Rebecca · 6 February 2025
★★★★★ 5/5
TrustpilotThe support and sales progression by…
The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .
Judith · 29 June 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have
★★★★★ 5/5
GooglePhil showed my son around several properties, he was very professional and knowledgeable, and my son is now in the process of buying one the flats.
Paul · 13 October 2026
Agent replied · 14 October 2026
Thank you for taking the time to write such a positive review, he will be pleased to hear your comments. It is greatly appreciated. Kind regards Charlotte
★★★★★ 5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Bree · 17 December 2025
Agent replied · 22 December 2025
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
★★★★★ 5/5
GoogleWas shown around by Phil W. He was very informative, answered all my questions and I felt comfortable in his presence. Very pleased with my viewing.
Justine · 9 October 2026
Agent replied · 14 October 2026
Hi Justine, thank you for your positive review regarding your recent viewing experience with Miles and Barr. I hope that your property search continues to go well! Kind regards Charlotte
★★★★★ 5/5
GooglePhil was very knowledgable. We had plenty of time to look around and take in the property we were viewing. Highly recommend
Christina · 2 November 2025
Agent replied · 9 November 2025
Hi Christina, Thank you so much for sharing your feedback. We’re thrilled to hear that Phil’s expertise and friendly approach made your property viewing such a positive experience. It’s wonderful to know you had the time to explore the property at your own pace. We’ll be sure to pass on your kind words to Phil, your recommendation means a great deal to us! Best regards, Dan Woodward, Sales Director
★★★★★ 5/5
GoogleRecently viewed a property with Phil Hopkins, very friendly, informative and professional, put me at ease and answered all the questions I had, a credit to your company, thank you.
Jane · 10 September 2026
Agent replied · 10 October 2026
Thank you, Jane, for your kind words about your experience with Phil. We are thrilled to hear that he made you feel at ease and provided professional support. We appreciate your feedback and look forward to assisting you further. Thank you, Dan Woodward
★★★★★ 5/5
TrustpilotBecky was very helpful with keeping…
Becky was very helpful with keeping myself up to date on a regular basis with progress on my buyers solicitors.
Owen · 14 November 2025
Agent replied · 22 November 2025
We're happy to hear that we kept you informed about your buyer's solicitors. We appreciate your positive feedback and are grateful for your time.
★★★★★ 5/5
TrustpilotRecommend
A great team, polite, helpful and professional, louise Daly was fantastic, great communication and pleasure to deal with throughout.
R · 17 November 2025
Agent replied · 22 November 2025
Thanks so much for leaving us a review and for your very kind words for Louise, your sales progressor. We will be sure to pass your feedback on! All the best for the future
★★★★★ 5/5
GooglePhil was amazing, very professional and informed about the property that we viewed.
He was very personable and a pleasure to deal with!
Kai · 10 October 2025
Agent replied · 17 October 2025
Thank you for your wonderful feedback! We're thrilled to hear that Phil was professional, knowledgeable, and personable, I will be sure to pass on your kind words to him when he returns to the office tomorrow. Kind regards, Dan
★★★★★ 5/5
TrustpilotProperty Purchase
Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.
Julie · 11 September 2026
Agent replied · 22 September 2026
Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us
★★★★★ 5/5
TrustpilotPlumbing issue
Kim, from Miles and Barr was very quick and reactive to sort out a leak in my flat and even followed through by liaising with the building's managing agents. Great service.
Gilles · 20 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, Gilles. We are delighted to hear that Kim was quick and efficient in resolving the leak in your flat. Our team strives to provide professional support and clear communication, ensuring a seamless experience for our customers. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotKerrie
Kerrie, is and always has been super diligent and timely in her communications with us.
She is swift to fix problems and comes to us with solutions alongside any issues.
Couldn't ask for more really :)
Garrie · 14 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Garrie. We are thrilled to hear that Kerrie's timely communication and problem-solving have made a positive impact. We strive to provide efficient support and deliver customer value with integrity. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotDebbie Thwaite
Debbie Thwaite, our sales progressor, took over half way through our sale. On our behalf, Debbie negotiated some tricky situations that arose. She chased when others needed chasing. Debbie was open and straight, especially when things were getting difficult. She kept us updated and supported throughout the whole process.
Steven · 21 November 2025
★★★★★ 3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Steve · 9 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
★★★★★ 4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property
Roger
Lydia · 11 September 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
★★★★★ 5/5
GoogleFirstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.
I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought.
Other notes are:
Their fees are standard and dont seem excessive considering our sale price.
Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.
We never felt pushed or rushed into making a decision.
And finally, we would definitely us Mile & Barr again.PositiveResponsiveness, Quality, Professionalism
Chris · 26 October 2022
Agent replied · 25 October 2024
Dear Chris, thank you for taking the time to leave such a positive review following your recent sale in Broadstairs. It has made Katie's day to read your kind words, she is really pleased for you that you have exchanged today! Congratulations once again from all at Miles and Barr, Kind Regards, Dan Woodward, Senior Branch Manager.
★★★★★ 1/5
GoogleWe went with miles and Barr as we liked their sales pitch. We felt confident in them and James and Dan seemed knowledgeable and reassured us that they would take care of us. However, as soon as we signed the paperwork, we had nothing but disappointment from then on. We had staff showing our house that had little to no experience at all. (Something that we stated we was concerned about before we signed up and was reassured it would not happen). They made comments to our potential buyers about our house that was not factual at all and very damaging. I lost count how many times myself or my husband had to call to actually receive feedback from each viewing as it was never given. We had 4 sales fall through, some of which I feel was due to lack of communication. We almost lost our forwarding house due to poor communication as well. You even continued to show our buyer other properties in the area after reassuring us that he was 100% committed to our house!
We was given Donna as a sales progresser….I have nothing positive to say. Appalling service from her from the start. We was them given Debbie which was better. Debbie was ok and seemed on the ball but not great at communicating. We called, left messages and text with no response quite often. I was lucky enough to receive good service from the estate agent we was buying from though!
I would not recommend miles and Barr to anyone, in fact I would advice them go anywhere else.
Pure disappointment, unnecessary stress and lack of reassurance and trust!
Upsetting we are paying thousands of pounds for such a shocking service that quite frankly I could have done myself.NegativeResponsiveness, Quality, Professionalism, Value
Beccy · 26 October 2022
Agent replied · 25 October 2024
Good Morning Beccy,
Thank you for speaking with me this morning, I appreciate the opportunity to apologise to you directly for your recent experience with ourselves, I am truly sorry that you are left with this lasting impression.
As discussed with three sales falling through this is bound to be stressful, whilst it is highly unusual, I appreciate your comments this morning that we tried all we could especially after writing bespoke letters to the surveyor to explain the increase in price since your purchase a few months before, I sincerely wish certain aspects of your journey where different and I will be speaking to all staff members individually to ensure this doesn’t happen again.
I have passed your positive comments onto Charlotte and she really appreciates these, as you acknowledged she was always on hand and I am pleased that you recognised this, having overseen the sale, she really was rooting for you and once the exchange took place we both where really pleased for you.
We wish you the best with your move this week.
Kind Regards
Dan Woodward, Senior Branch Manager.
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