Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Danielle · 13 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotWe have purchased a property with Miles…
We have purchased a property with Miles and Barr acting as vendors and just exchanged. Sales progressors Debbie Mead and Becky White have been excellent from start to finish in a very challenging chain, in which we have been in for almost 9 months. The communication was brilliant, keeping us in the loop with progress and really driving the urgency and were instrumental in keeping the chain happy and on track for a swift exchange and moving date. Responses were clear and timely and even heard back on weekends. Both Becky and Debbie have made this process much less stressful, thank you!
Tom · 22 October 2025
★★★★★ 5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
Katy · 15 December 2025
Agent replied · 22 December 2025
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotCustomer driven attentiveness
A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.
MISS · 9 October 2026
★★★★★ 5/5
GoogleMiles and Barr are very fortunate to have
such great agents. I have been shown around a few properties now by Phil Hopkins, and he is always a pleasure to meet. He is very professional and knowledgeable about the houses and the area. Keep up the great work Phil.
Vernon · 10 September 2026
Agent replied · 10 October 2026
Thank you for your kind words, Vernon. We are thrilled to hear your comments on the team, its made Phil's morning reading this. Good luck with your search, Kind regards, Dan Woodward
★★★★★ 5/5
GoogleMet with Phil today and viewed 3 properties. Phil was early for the first viewing and had already opened up, which included the balcony door to present the property at its best. Phil was very friendly, and knowledgeable about each of the properties, and was an excellent source of advice and information, about the area and each of the potential sales. Fully recommend Phil and the service he provided, representing Miles and Barr.
Sarah · 18 October 2025
★★★★★ 1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
Julia · 17 May 2024
Agent replied · 23 October 2024
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
★★★★★ 5/5
GoogleBeing interested in a property I'd found on line. I made appointment to view the place with Phil Hopkins. He was already at the property when I arrived and was very helpful but not pushy, which I appreciated greatly.
Overall very professional service
Si · 3 October 2026
Agent replied · 10 October 2026
Thank you for the review, I am glad you found the whole experience with Phil a positive one. Good luck in your home search and finding a property! Kind regards
Charlotte
★★★★★ 5/5
TrustpilotGreat experience with Miles & Barr from…
Great experience with Miles & Barr from start to finish of buying our first home.
Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team
Jay · 18 July 2026
Agent replied · 10 October 2026
Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotExceptional service
Having been a client of Miles & Barr for a number of years now, we have always experienced exceptional service, particularly from the Regional Team Manager (Michelle Purse) at Miles and Barr, Ramsgate, who is very diligent in ensuring that our properties are managed to a high standard and are compliant with all legislation.
Mrs · 16 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Mrs Da Silva. We are delighted to hear that you have consistently received exceptional support from Michelle and the team. Our commitment to professionalism and integrity ensures that your properties are managed efficiently and to a high standard. We truly appreciate your loyalty and look forward to continuing to provide you with great service.
★★★★★ 5/5
TrustpilotThe sales progressor
The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.
Linda · 11 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Linda. We're thrilled to hear that Emily provided professional support and kept you informed throughout the process. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleI viewed a property last weekend with Phil & I just wanted to praise how lovely he was. He was really professional and I could tell he loves his job. He made me and my mum feel welcome and answered any questions that I had. Was really impressed! 😇 …
Dani · 10 August 2026
Agent replied · 10 October 2026
Hi, thank you so much for taking the time to share this! 😊 We're delighted to hear you had such a positive experience with Phil. He really does take pride in what he does, and it's wonderful to know he made both you and your mum feel so welcome and answered all your questions. I'll be sure to pass your lovely feedback on to him, it will mean a lot. Thanks again, and we wish you all the best with your property search! 🏡 Many thanks, Dan
★★★★★ 4/5
TrustpilotI have been a client of Miles and Barr…
I have been a client of Miles and Barr who have managed my property in Ramsgate for many years. Obviously there have been a few ups and downs but I have to say it has been a pleasurable and rewarding journey. Well I a still with them!, Mandy Wilkins
Mandy · 8 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience with us, Mandy. We are pleased to hear that your journey has been pleasurable and rewarding. We apologise for any ups and downs along the way and we are here to support you with our local expertise and professional integrity.
★★★★★ 5/5
GoogleFive stars for Sales Advisor Phil Hopkins! Extremely friendly, professional, and gave some of the best advice I’ve received during my property search. If you're looking for someone who is honest and truly has your best interests at heart, look no further! Thanks for going above and beyond!
Mohammad · 10 August 2026
Agent replied · 10 October 2026
Thank you so much for your fantastic feedback! We're delighted to hear Phil made such a positive impact with his friendly, professional approach and honest advice. We'll be sure to pass your kind words on to him, they'll mean a lot. Thanks again for your recommendation! Kind regards
Dan
★★★★★ 5/5
GooglePhil was amazing in showing me not only one place but kindly also showed me another and went out of his way to help. 😊👍👏 He is polite kind and a true gentleman. 😇🙏✨ Wish him.success in his job. 🍀🌟🎉 …
Nadia · 25 August 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! 😊👏 We’re thrilled to hear about your experience with Phil. He truly goes above and beyond, and we’re proud to have him on our team. 😇🌟- Thank you - Dan Woodward, Sales Director …
★★★★★ 5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Julie · 20 September 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
★★★★★ 1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Chris · 21 July 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
★★★★★ 5/5
TrustpilotOur experience with Miles and Barr was…
Our experience with Miles and Barr was good; But Mel our Sales Progressor was exceptional. She worked out of hours when needed to make sure we met a deadline while always keeping us informed
Titch · 13 October 2025
Agent replied · 17 October 2025
We're happy to hear that your experience with us was positive. We appreciate your recognition of the dedication you received from Mel, your sales progressor. Thank you so much for your feedback!
★★★★★ 5/5
GoogleI was calling up to enquire about some properties but also needed general guidance on the market and mortgage rates. I was treated wonderfully by Hermione who was highly proactive in reaching out to me directly to put me in contact with a solid mortgage advisor/broker. Hermione was also able to answer all of my other questions, being very patient and kind despite my rambling!
Gabriel · 22 October 2025
★★★★★ 5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Barry · 6 August 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
★★★★★ 3/5
TrustpilotI’m giving the company 3 stars Diane 100.
I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company.
Having said that there is one person who is outstanding.
Diane !!
She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.
Ken · 16 July 2026
★★★★★ 4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
AB · 3 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
★★★★★ 5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Paul · 14 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
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