Trusted Agent profile · Thanet
★★★★★
1,059 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Miles & Barr's office in Thanet, at 45 High Street, is rated 4.5 out of 5 across 1,059 reviews on two platforms, including 304 Google reviews rated 4.6.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
GooglePhil was amazing, very professional and informed about the property that we viewed. He was very personable and a pleasure to deal with!
Thank you for your wonderful feedback! We're thrilled to hear that Phil was professional, knowledgeable, and personable, I will be sure to pass on your kind words to him when he returns to the office tomorrow. Kind regards, Dan
5/5
TrustpilotProperty Purchase
Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.
Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us
5/5
TrustpilotPlumbing issue
Kim, from Miles and Barr was very quick and reactive to sort out a leak in my flat and even followed through by liaising with the building's managing agents. Great service.
Thank you for your kind words, Gilles. We are delighted to hear that Kim was quick and efficient in resolving the leak in your flat. Our team strives to provide professional support and clear communication, ensuring a seamless experience for our customers. If you need any further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotKerrie
Kerrie, is and always has been super diligent and timely in her communications with us. She is swift to fix problems and comes to us with solutions alongside any issues. Couldn't ask for more really :)
Thank you for your kind words, Garrie. We are thrilled to hear that Kerrie's timely communication and problem-solving have made a positive impact. We strive to provide efficient support and deliver customer value with integrity. If you ever need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotDebbie Thwaite
Debbie Thwaite, our sales progressor, took over half way through our sale. On our behalf, Debbie negotiated some tricky situations that arose. She chased when others needed chasing. Debbie was open and straight, especially when things were getting difficult. She kept us updated and supported throughout the whole process.
3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property Roger
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
4/5
TrustpilotEfficient and friendly
Review for Denise Lumpkin at Miles and Barr. "Easy to speak to , friendly and helpful. Very precise in giving updates, instructions and guidance."
Thank you for sharing your experience, Caroline. We're glad you found our team approachable and helpful, providing clear updates and guidance.
5/5
GoogleFirstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience. I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are: Their fees are standard and dont seem excessive considering our sale price. Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service. We never felt pushed or rushed into making a decision. And finally, we would definitely us Mile & Barr again.PositiveResponsiveness, Quality, Professionalism
Dear Chris, thank you for taking the time to leave such a positive review following your recent sale in Broadstairs. It has made Katie's day to read your kind words, she is really pleased for you that you have exchanged today! Congratulations once again from all at Miles and Barr, Kind Regards, Dan Woodward, Senior Branch Manager.
1/5
GoogleWe went with miles and Barr as we liked their sales pitch. We felt confident in them and James and Dan seemed knowledgeable and reassured us that they would take care of us. However, as soon as we signed the paperwork, we had nothing but disappointment from then on. We had staff showing our house that had little to no experience at all. (Something that we stated we was concerned about before we signed up and was reassured it would not happen). They made comments to our potential buyers about our house that was not factual at all and very damaging. I lost count how many times myself or my husband had to call to actually receive feedback from each viewing as it was never given. We had 4 sales fall through, some of which I feel was due to lack of communication. We almost lost our forwarding house due to poor communication as well. You even continued to show our buyer other properties in the area after reassuring us that he was 100% committed to our house! We was given Donna as a sales progresser….I have nothing positive to say. Appalling service from her from the start. We was them given Debbie which was better. Debbie was ok and seemed on the ball but not great at communicating. We called, left messages and text with no response quite often. I was lucky enough to receive good service from the estate agent we was buying from though! I would not recommend miles and Barr to anyone, in fact I would advice them go anywhere else. Pure disappointment, unnecessary stress and lack of reassurance and trust! Upsetting we are paying thousands of pounds for such a shocking service that quite frankly I could have done myself.NegativeResponsiveness, Quality, Professionalism, Value
Good Morning Beccy, Thank you for speaking with me this morning, I appreciate the opportunity to apologise to you directly for your recent experience with ourselves, I am truly sorry that you are left with this lasting impression. As discussed with three sales falling through this is bound to be stressful, whilst it is highly unusual, I appreciate your comments this morning that we tried all we could especially after writing bespoke letters to the surveyor to explain the increase in price since your purchase a few months before, I sincerely wish certain aspects of your journey where different and I will be speaking to all staff members individually to ensure this doesn’t happen again. I have passed your positive comments onto Charlotte and she really appreciates these, as you acknowledged she was always on hand and I am pleased that you recognised this, having overseen the sale, she really was rooting for you and once the exchange took place we both where really pleased for you. We wish you the best with your move this week. Kind Regards Dan Woodward, Senior Branch Manager.
5/5
TrustpilotMiles & Barr have been excellent
All the staff at Miles & Barr were very helpful. Luke for sales was excellent & Denise Lumpkin, a senior progressor, was totally amazing. She was the one who kept everything on track & us up to date with our sale’s process. She is a very effective communicator & really made a difference.
5/5
TrustpilotA very professional approach with…
A very professional approach with regular updates from the informative and polite Emily Stickler. I would have no hesitation in recommending Emily and Miles and Barr
Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.
5/5
GoogleA massive thank you to Phil Hopkins for showing us round a house viewing. He was really approachable and made the experience very relaxing for us. He was very knowledgeable and answered all our questions and never once made us feel rushed or under any pressure. Thanks again Phil.
5/5
GooglePhil was really friendly and accommodating, he knew all the facts and answers to our questions. Very helpful!
Thanks so much for your kind words! We're delighted to hear that Phil was friendly, knowledgeable, and helpful. I will be sure to pass your feedback along to him. Many thanks, Dan Woodward
5/5
TrustpilotLouise daly is a hero!
Louise daly was my main point of contact throughout the purchase and she was flawless! She really helped move things forward by communicating between sellers, solicitors and myself- she's worth her weight in gold.
Thank you for sharing your experience, Thomas. We're thrilled to hear that Louise provided such exceptional support and helped facilitate clear communication throughout your purchase. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
5/5
GooglePhil was great, very welcoming and informative. He made the viewing a really positive experience for us. Would recommend!
Thanks so much for the lovely feedback! We’re thrilled to hear Phil made the viewing such a positive experience and that you’d recommend us. We look forward to helping you again whenever you need. Best, Dan Woodward, Sales Director
5/5
TrustpilotSales progressor is amazing
Becky the sales progressor was so helpful. She was a fantastic link between us (buyers) and the vendors. As ever, house buying is a stressful process when your conveyancer is slow and/or a poor communicator. I felt like Becky stepped in several times to reassure us and ensure both sides were fully informed and feeling positive. She really made a difference.
We're happy to hear that your sales progressor, Becky, was helpful during your house buying experience. We appreciate you acknowledging her efforts to keep all parties informed and positive, especially when facing conveyancing challenges that so many people experience. Thank you for your feedback and may we wish you all the best in your new home!
5/5
TrustpilotThe service is great
The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.
Thank you for your wonderful feedback, Nicola. We're thrilled to hear that our service has taken the stress out of your life. Our team is dedicated to providing professional support with integrity and local expertise. We appreciate your trust and look forward to continuing to deliver great value for you
3/5
TrustpilotMostly ok
I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.
5/5
GooglePhil has been so helpful and very friendly. I would highly recommend him
Thank you so much for your lovely review. I’m really pleased to hear you found everything helpful and friendly. Your recommendation means a lot. If you need anything at all moving forward, We are always here to help! Best regards, Dan Woodward, Sales Director.
5/5
TrustpilotGracie May - great customer care
Have recently been assigned to Gracie May from the Ramsgate branch and she has been great to work with. She responds to queries promptly and is always really polite and helpful
Thank you for sharing your experience. We're thrilled to hear that Gracie has been so helpful and professional. We strive to provide efficient support and clear communication to meet individual needs. If there's anything more we can do for you, please let us know.
5/5
GooglePhil has been very helpful and professional while we were viewing multiple properties in Broadstairs. Thank you!
Thank you for your lovely feedback! We're so pleased to hear that Phil was helpful and professional while showing you properties in Broadstairs. I will make sure he knows his efforts are appreciated! Thank you - Dan
5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
5/5
GooglePhil was very friendly, knowledgeable about the area and happy to help.
Thank you so much for your kind words. I’m really glad to hear you found the experience friendly and helpful, and that Phil's knowledge of the area was useful. If you ever have any more questions or need further assistance, We are always here to help. Thanks again! Dan Woodward
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