Miles & Barr Broadstairs reviews in Thanet

★★★★★ 5/5

Trustpilot

Lisa Cook - angel in disguise!

House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!

Mandi · 18 January 2024

★★★★★ 5/5

Google

Phil was very helpful and friendly. Thank you

Susanna · 25 August 2025

★★★★★ 5/5

Trustpilot

Was very happy with miles and Barr the…

Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person

Yvonne · 12 January 2024

★★★★★ 5/5

Trustpilot

Dependable from start to finish.

We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.

Tony · 10 January 2024

★★★★★ 5/5

Google

Sarah Agard is an excellent agent, I was so impressed with her. She helped with the process and made everything so easy. I would highly recommend this estate agent company. Best in the business!

Pip · 22 October 2025

★★★★★ 5/5

Trustpilot

I recently purchased my home through Miles & Barr

I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.

Lisa · 15 December 2025

★★★★★ 5/5

Trustpilot

Finally made it!

We recently moved into our new property after a long, tiring and stressful process. I can honestly say that without Rebecca Gravener from the Herne Bay branch, I don't believe we would have made it into our new home before Christmas. Throughout the entire process Rebecca kept us informed, was upbeat and oh so helpful. Eternally grateful to Rebecca for her help, constant pushing and following up. I believe that Rebecca is one of the best assets Miles & Barr have!

Sarah · 4 January 2024

★★★★★ 5/5

Trustpilot

Moving home is always a pressured…

Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…

Ryaeden · 3 January 2024

★★★★★ 5/5

Trustpilot

Incredible service from Miles and Barr Herne Bay

Incredible service from Miles and Barr - everything was hassle free from the first viewing to getting my keys. My Sales Progression contact, Emily Stickler was professional, trustworthy and personable, I always felt we were on the same team. I love my new home. I am eternly grateful for the platinum level service I received as a buyer.Emily was the epitome of professionalism, courteous, trustworthy and reliable. She always made me feel like we were on the same team to get to exchange. I never *ever* want to move again - it's always a bit stressful, even when you're with A team estate agents, but if I ever have to move, I know who to trust.

Deb · 3 January 2024

★★★★★ 5/5

Trustpilot

Excellent service from Louise

Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team

Steve · 20 March 2024

★★★★★ 5/5

Google

Joe Nardone helped us find our new home and we couldn't be happier. Not only was he friendly and professional but he also went the extra mile to listen to our needs and find us the perfect solution. In fact we found the entire team at Miles & Barr to be top notch but for us Joe is their star!PositiveResponsiveness, Quality, Professionalism

S · 26 October 2022

★★★★★ 4/5

Trustpilot

Great coordination from Louise to…

Great coordination from Louise to maintain momentum on the process, and that's very much appreciated. We had been letting out the property for 13 years through Miles & Barr, and internal M&B communication from Sales could have been smoother. Overall pleased with the service we received.

Peter · 15 November 2025

★★★★★ 5/5

Trustpilot

Becky White was brilliant during the…

Becky White was brilliant during the process of buying our first house . Communication was great , she kept us updated on process promptly . Overall experience with Miles and Barr was positive.

Simona · 16 October 2025

★★★★★ 5/5

Trustpilot

Successful Sale of my Home 2023

I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr

Susan · 3 January 2024

★★★★★ 4/5

Google

Sarah from the outset was very reassuring and professional in helping us get our house on the market. The marketing was excellent and we were guided through the whole process. Would recommend to anyone who is considering selling their house. Joe was also fantastic in showing clients around our property and took all the stress away. A wonderful reassuring service.PositiveQuality, Professionalism

Derek · 26 October 2022

★★★★★ 5/5

Trustpilot

LOUISE from miles and barr

LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.

Ray · 16 September 2026

★★★★★ 1/5

Trustpilot

Never use again - Steer clear

Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.

THLCH · 27 October 2023

★★★★★ 5/5

Google

From the very first contact of a potential sale, throughout the complete process to completion itself, the service and execution from Katie Powell, her team and all colleagues at Miles & Barr have been truly outstanding. Friendly, professional, expert advice and guidance throughout. Including, near the very end, the referral of Any Vans to complete a removal and storage service; that extra 3rd party guidance was so helpful to ease those little stressful moments when one gets close to a completion. I can not thank Katie and Miles & Barr enough, exceptional service and my sincerest thanks to you.

Peter · 26 October 2023

★★★★★ 5/5

Trustpilot

Louise has been on our journey from the…

Louise has been on our journey from the start, our ups and downs. she has been a very helpful and efficient member of Miles and barr and we are very grateful.

Miss · 15 October 2025

★★★★★ 1/5

Trustpilot

Daylight robbery ID check fees

Called the Folkestone branch to enquire why ads for properties they are selling contain a note that all buyers must pay £60 plus VAT for anti money laundering checks before a memorandum of sale can be issued. The girl I spoke to simply said that this was a policy set by their head office. These checks cost pocket change and most estate agents in the area (I checked with at least 8 of them) told me they cover this as a normal cost of business. Charging this sort of price is nothing more than utter greed and profiteering off of people who don't realise they're being fleeced. When I told the girl that this would prevent me from buying a property through them she was unconcerned. I hope potential sellers realise that their business practices will put buyers off. Absolutely unacceptable.

Alistair · 20 September 2025

★★★★★ 5/5

Trustpilot

The progressor Rebecca

The progressor Rebecca, was absolutely fantastic in seeing that our conveyance completed in record time. Juggling and nudging both parties lawyers and teams was a major task carried out day in day until completion. Sometimes working from holidays to make sure next stages are accomplished. Give this 8*Welldone!

Temiloluwa · 19 September 2025

★★★★★ 5/5

Trustpilot

I am receiving great communication from…

I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team

Barrie · 18 December 2025

★★★★★ 5/5

Google

Having been a lifetime sceptic of estate agents generally, I have completely changed my mind. Dan Woodward and his team at Miles & Barr in Broadstairs worked tirelessly over many months to sell an unusual property and eventually secured a buyer at an acceptable price. They always returned my calls, were helpful and considerate and I would have no hesitation in recommending their services. Bravo!

Colette · 26 October 2021

★★★★★ 5/5

Google

We had a great experience with our house views with Phil Hopkins. He was great and very knowledgeable which made our first experience both easy and enjoyable. Would happily recommend him to anyone who is wanting to look for their next property.

Henry · 2 November 2025