Trusted Agent profile
★★★★★
854 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Miles & Barr's Thanet office at 45 High Street is rated 4.4 out of 5 across 854 reviews on two platforms, including 244 Google reviews rated 4.5.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotMiles and Barr are a great firm to work…
Miles and Barr are a great firm to work with so they do all my sales for me in Kent. Louise is efficient and polite.
Dear Sean, thank you so much for your continued business. We really appreciate your kind words for your sales progressor, Louise and are honoured that you use us time and time again due to the service you receive from us. We look forward to helping you again in the near future!
3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
5/5
TrustpilotDebbie Thwaite
Debbie Thwaite, our sales progressor, took over half way through our sale. On our behalf, Debbie negotiated some tricky situations that arose. She chased when others needed chasing. Debbie was open and straight, especially when things were getting difficult. She kept us updated and supported throughout the whole process.
5/5
GoogleFirstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience. I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are: Their fees are standard and dont seem excessive considering our sale price. Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service. We never felt pushed or rushed into making a decision. And finally, we would definitely us Mile & Barr again.PositiveResponsiveness, Quality, Professionalism
Dear Chris, thank you for taking the time to leave such a positive review following your recent sale in Broadstairs. It has made Katie's day to read your kind words, she is really pleased for you that you have exchanged today! Congratulations once again from all at Miles and Barr, Kind Regards, Dan Woodward, Senior Branch Manager.
1/5
GoogleWe went with miles and Barr as we liked their sales pitch. We felt confident in them and James and Dan seemed knowledgeable and reassured us that they would take care of us. However, as soon as we signed the paperwork, we had nothing but disappointment from then on. We had staff showing our house that had little to no experience at all. (Something that we stated we was concerned about before we signed up and was reassured it would not happen). They made comments to our potential buyers about our house that was not factual at all and very damaging. I lost count how many times myself or my husband had to call to actually receive feedback from each viewing as it was never given. We had 4 sales fall through, some of which I feel was due to lack of communication. We almost lost our forwarding house due to poor communication as well. You even continued to show our buyer other properties in the area after reassuring us that he was 100% committed to our house! We was given Donna as a sales progresser….I have nothing positive to say. Appalling service from her from the start. We was them given Debbie which was better. Debbie was ok and seemed on the ball but not great at communicating. We called, left messages and text with no response quite often. I was lucky enough to receive good service from the estate agent we was buying from though! I would not recommend miles and Barr to anyone, in fact I would advice them go anywhere else. Pure disappointment, unnecessary stress and lack of reassurance and trust! Upsetting we are paying thousands of pounds for such a shocking service that quite frankly I could have done myself.NegativeResponsiveness, Quality, Professionalism, Value
Good Morning Beccy, Thank you for speaking with me this morning, I appreciate the opportunity to apologise to you directly for your recent experience with ourselves, I am truly sorry that you are left with this lasting impression. As discussed with three sales falling through this is bound to be stressful, whilst it is highly unusual, I appreciate your comments this morning that we tried all we could especially after writing bespoke letters to the surveyor to explain the increase in price since your purchase a few months before, I sincerely wish certain aspects of your journey where different and I will be speaking to all staff members individually to ensure this doesn’t happen again. I have passed your positive comments onto Charlotte and she really appreciates these, as you acknowledged she was always on hand and I am pleased that you recognised this, having overseen the sale, she really was rooting for you and once the exchange took place we both where really pleased for you. We wish you the best with your move this week. Kind Regards Dan Woodward, Senior Branch Manager.
4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
5/5
GoogleA massive thank you to Phil Hopkins for showing us round a house viewing. He was really approachable and made the experience very relaxing for us. He was very knowledgeable and answered all our questions and never once made us feel rushed or under any pressure. Thanks again Phil.
5/5
GooglePhil was really friendly and accommodating, he knew all the facts and answers to our questions. Very helpful!
Thanks so much for your kind words! We're delighted to hear that Phil was friendly, knowledgeable, and helpful. I will be sure to pass your feedback along to him. Many thanks, Dan Woodward
5/5
GooglePhil was great, very welcoming and informative. He made the viewing a really positive experience for us. Would recommend!
Thanks so much for the lovely feedback! We’re thrilled to hear Phil made the viewing such a positive experience and that you’d recommend us. We look forward to helping you again whenever you need. Best, Dan Woodward, Sales Director
5/5
TrustpilotSales progressor is amazing
Becky the sales progressor was so helpful. She was a fantastic link between us (buyers) and the vendors. As ever, house buying is a stressful process when your conveyancer is slow and/or a poor communicator. I felt like Becky stepped in several times to reassure us and ensure both sides were fully informed and feeling positive. She really made a difference.
We're happy to hear that your sales progressor, Becky, was helpful during your house buying experience. We appreciate you acknowledging her efforts to keep all parties informed and positive, especially when facing conveyancing challenges that so many people experience. Thank you for your feedback and may we wish you all the best in your new home!
5/5
GooglePhil has been so helpful and very friendly. I would highly recommend him
Thank you so much for your lovely review. I’m really pleased to hear you found everything helpful and friendly. Your recommendation means a lot. If you need anything at all moving forward, We are always here to help! Best regards, Dan Woodward, Sales Director.
5/5
GooglePhil has been very helpful and professional while we were viewing multiple properties in Broadstairs. Thank you!
Thank you for your lovely feedback! We're so pleased to hear that Phil was helpful and professional while showing you properties in Broadstairs. I will make sure he knows his efforts are appreciated! Thank you - Dan
5/5
GooglePhil was very friendly, knowledgeable about the area and happy to help.
Thank you so much for your kind words. I’m really glad to hear you found the experience friendly and helpful, and that Phil's knowledge of the area was useful. If you ever have any more questions or need further assistance, We are always here to help. Thanks again! Dan Woodward
5/5
GooglePhil has been great and very helpful. Appreciate his time and patience
Thank you so much for your kind words. I’m glad that Phil was helpful and that you felt supported throughout. We really appreciate your feedback and we are always happy to assist whenever needed! Kind regards, Dan Woodward
5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
5/5
GooglePhil was such a brilliant guide. Advised and answered all our questions. Thanks for all your help
Thank you for your lovely feedback! We’re so pleased to hear Phil was such a great guide and able to answer all your questions. We look forward to supporting you further as you move ahead with your plans. Best regards, Dan Woodward, Sales Director
4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
5/5
GooglePhil was really professional, showed us around without any hassle, very good 👍 …
Thank you for your feedback! We're glad Phil made the viewing easy and hasslefree while being professional. We look forward to helping with anything in the future! Kind regards Dan Woodward
4/5
GoogleNice property lay out was odd, which was the downfall. Phill was great who showed us the property
Hi Louise, thank you for your feedback. We’re glad to hear that Phill provided excellent support during your visit. We appreciate your comments about the property layout and will take them into consideration. Have a great weekend, Kind Regards, Dan Woodward
5/5
GoogleAttended viewing and Phil was already there. Great viewing, helpful, polite, professional and knowledgeable of the property.
Hi Tara. Thank you for your kind words! We’re so pleased to hear you found the viewing with Phil helpful and professional. Your feedback means a great deal, and we wish you all the best moving forward. Thank you, Dan
5/5
GooglePhil was helpful, took time to show us the details of the property
Thank you for your feedback! We're glad to hear that Phil took the time to show you all the details and was helpful throughout your viewing. Many thanks - Dan
4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
5/5
GoogleWe dealt with Charlotte Silk with regards to viewing properties in Broadstairs. We were looking to move there from Bromley, Charlotte was so kind and helpful to us. Charlotte was very professional and has just helped us secure the purchase of our new property, we can't thank her enough, she was superb! We would definitely recommend buying a property through Charlotte if you are buying in Broadstairs, she was just fantastic with the quality of service she provided us with. Thank you soo much Charlotte!PositiveResponsiveness, Quality, Professionalism
Dear Yvonne, Thank you for leaving such a positive review, it is really great to hear your kind words on Charlotte, it has made her day. Charlotte is very happy for you both to have secured your new home in Broadstairs and is delighted that she has been able to assist you. Kind Regards, Dan Woodward, Branch Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr's Thanet office has 854 reviews across two platforms: 244 on Google, 610 on Trustpilot (across the whole business).
Miles & Barr Broadstairs is rated 4.4 out of 5 across all 854 reviews, and 4.5 out of 5 on Google from 244 reviews.
Miles & Barr Broadstairs, 45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR.
