Miles & Barr Broadstairs reviews in Thanet

★★★★★ 5/5

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Excellent service from Miles and Barr Folkestone

I have bought and sold a couple of properties and had rented my Folkestone flat to tenants for 18 years and Miles and Barr were by far the best estate agent to work with. With my flat sale, they were hardworking, reliable, very helpful and always kept me up to date. The whole team at the Folkestone office were excellent, especially Emily Stickler who handled the admin of the sale and kept so patient over almost 6 months. Thanks to Emily & Miles and Barr!

VK · 20 July 2026

★★★★★ 4/5

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Jade Eccott has been a very impressive…

Jade Eccott has been a very impressive and essential part of getting this deal across the line for us . Her persistence and patience really has been vital in helping keep this deal together. Her experience of monitoring and chasing up multiple property sales gave us the confidence to trust her advice and although it’s taken longer than we wanted a sale has now been exchanged . Jade more than made up for the branch negotiators Ethan Simpson’s poor advice which could have cost us £1000s in his incorrect so called market experience . Thank you Jade the stars are for you .

David · 17 July 2026

★★★★★ 5/5

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MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE

MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE. In October 2022 I bought a house in Ramsgate which was converted into three flats, all of which are tenanted. I was aware that Miles & Barr were the Letting Agents so was introduced to Michelle. From the first meeting I liked and trusted her. Following on I made the rather foolish decision to tackle the innumerable problems which came with the property myself, employing roofers, scaffolders, builders, gas engineers, plumbers, decorators which was a costly mistake on my part. Some of the tenants can be quite demanding and having arranged for a plumber to fix an issue, resulting in a much worse problem, I decided I needed to leave it to the professionals, which is what Michelle is. Since then Michelle has resolved a vast number of problems, from external works, new flooring, replacement bathrooms, and many smaller remedial works. She informs me in advance of compliance requirements, then arranges for one of her stable of contractors to simply go to the house and deal with such things as EICR’s Gas inspections, faulty locks etc. When I submit my End of Year Tax, she sends me a break down of rental income and expenses to forward to my accountant. All these responsibilities she removes from my shoulders, especially now RRA has been introduced, with good humour, unfailing reliability, and expertise. I can honestly say that without her assistance, I would probably have decided to leave the PRS and sell up. She really is a lovely woman, knowledgeable, helpful, funny, so I am extremely grateful to have won the lottery when it comes to my Property Manager Michelle.

Lynn · 16 July 2026

★★★★★ 5/5

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I've had an excellent experience with…

I've had an excellent experience with Miles & Barr, especially Jadie Hards. She has been incredibly friendly, professional and supportive throughout the whole process. Jadie kept me informed every step of the way, answered all my questions promptly and made what could have been a very stressful time much easier. Her communication has been outstanding, and nothing has ever seemed too much trouble. I truly appreciate all the help and support she has given me while preparing for my move. She is a real credit to Miles & Barr. I would highly recommend Miles & Barr, and especially Jadie Hards, to anyone looking for a professional, reliable and caring letting agent. Thank you so much for everything.

Chantal · 15 July 2026

★★★★★ 5/5

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Excellent service

From start to finish, Miles and Barr have been amazing. Josh was my first contact for the viewing and was very helpful, knowledgeable and friendly. All the staff that I interacted with were great and Becky was the best! She worked tirelessly as my Sales Progressor and I don’t think it would have happened without her, due to issues with solicitors in the chain. Even though it wasn’t related to the purchase, she jumped in and help to get everything across the line.

Michaela · 15 July 2026

★★★★★ 5/5

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I have rented out my flat through Miles…

I have rented out my flat through Miles & Barr for many years and found them to be very efficient. I can’t say I have had any problems which have not been able to sort. They have always put excellent tenants in my flat and dealt with any problems the tenants might have promptly and without any fuss. My current property manager Lisa Stamp is great she is very friendly and if I require anything she delivers almost immediately in a friendly and efficient manner. I am very happy with her.

Josie · 15 July 2026

★★★★★ 5/5

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Portfolio Managers are a must

We've been dealing with Miles & Barr as Managing Agent for our properties for more than 20 years and in all that time we've received good service. As our portfolio grew it became increasingly evident, to avoid duplication of work and 'the left hand not knowing what the right hand was doing' scenario, that a 'Portfolio Manager' was required to handle all correspondence relating to our properties that had previously been dealt with by different offices within the Miles & Barr group. When Michelle (now Michelle Purse) joined your team she evolved as our 'go-to' contact and was able to pull things together. We've depended upon her knowledge of the business and worked together to resolve more complicated issues. More recently, she's been the hinge-pin while we've been dealing with a non-communicative tenant and as 'Portfolio Manager', for want of a better title, Michelle has been able to maintain (and retain) an overall grasp of the matter. She's been our channel of communication with Miles and Barr. Her continued support and understanding is the reason for our comments which, we're hoping, will not go unnoticed by management.

Andy · 14 July 2026

★★★★★ 5/5

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Many thanks to Denise Lumpkin

Many thanks to Denise Lumpkin. She provided regular updates throughout the buying process, keeping me informed at every stage and helping to keep everything moving forward. Her communication, professionalism and persistence were greatly appreciated, particularly when things became challenging. She played an important role in keeping the chain together and ultimately helping me see the process through to completion. Thank you for all your hard work and support!

James · 29 September 2026

★★★★★ 5/5

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Rebecca Gravener super star

Rebecca Gravener went above & beyond what we expected to get the completion of property over the line. Very professional & is a credit to your company nothing was too much trouble for her to sort out . We honestly believe we couldn't have achieved this purchase without her help if we could have given her 10 stars we would have. Would certainly recommend your company for buying property off to other people .

Elaine · 17 August 2026

★★★★★ 5/5

Trustpilot

Outstanding Sales Progress team

The outstanding part of this experience was the Sales Progressor, Denise, who was always available to push this purchase along as soon as any small or big issue came up. We completed the purchase in just two months from offer to completion and the property initially had not even been registered and one of the vendors was in Africa. All this made it challenging but we got there thanks to her. And she still cared enough to pick up one last time post completion when really her work was over. Thank you Denise.

Hanna · 6 July 2026

★★★★★ 5/5

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Simply The Best

We have used Herne Bay branch 3 times now and they go from strength to strength. Fantastic all round experience from valuation to completion. I must give a very special mention to Mel we would have never got to complete without her. She always made you feel like you was her only client. Finding time for us and supporting our buyers. A very big thank you to all the staff members. Fantastic experience!

Frances · 20 August 2026

★★★★★ 5/5

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Exceptional Sales Progression

So grateful to the team but especially Rebecca Gravener, who was outstanding throughout the sales progression. She continuously chased up solicitors and agents, sending us regular updates and always available on email or WhatsApp to answer questions. Her support was invaluable particularly in our difficult and drawn out case, with multiple hurdles that had to be overcome before getting to the point of exchange. She kept me sane and was a voice of reason, always with the most up to date and accurate info! Huge thank you to her and would highly recommend.

Laura · 23 June 2026

★★★★★ 5/5

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Excellent service

Excellent service Louise Daly was really helpful and supportive. She was a brilliant liaison between both sets of conveyancers and kept the process moving. If it wasn’t for Louise I’m sure the sale would have fallen through and her patience and persistence to chase both conveyancers on behalf of me and the buyer was instrumental in this completion. She was very professional at all times and always positive, polite and helpful.

Samantha · 7 August 2026

★★★★★ 5/5

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From making the appointment to view the…

From making the appointment to view the property the team were very helpfull and professional. Once I put in an offer, Becky was keeping me informed every step of the way, I felt at ease and knew everything was being done to make it a problem free purchase. I am very grateful to everyone who done their part to help me.

Helen · 5 October 2026

★★★★★ 5/5

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Good experience purchasing a property

I have had a good experience dealing with Miles & Barr for the purchase of my property. Especially Louise Daly from the Sales Progression Team, who has been incredibly responsive and attentive, and did everything she could so that we could all complete within the desired timeframe. I'd definitely want to work with Louise again should I buy or sale a property.

NatalieG · 29 September 2026

★★★★★ 5/5

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Nadine Roberts

I have been dealing with Nadine Roberts for quite a few months with a very complex case, I can honestly say that Nadine has been absolutely amazing & I can’t thank her enough for all of her support throughout this process. All of Nadine’s hard work has not gone unnoticed. Nadine is a fabulous asset to Miles & Barr, that are lucky to have such a fabulous employee. Thank you Nadine xxx

Kerensa · 7 July 2026

★★★★★ 5/5

Google

I had a really positive experience viewing homes with Phil Hopkins. He was friendly, professional and knowledgeable about the properties and the local area. They took the time to answer all my questions without making me feel rushed, and the whole viewing process was straightforward and relaxed. I’d definitely recommend Phil to anyone looking for a new home.

Ellie · 3 October 2026

★★★★★ 5/5

Trustpilot

One million thanks

I bought my first apartment thanks to Louise and Louisa from Miles and Barr, who are both wonderful, big-hearted women. They supported me throughout the entire process, it was so reassuring to have such caring people guiding me through such a big decision! The whole team is very kind and approachable, working hard to answer all my questions. I’m so grateful for their kindness.

Aude · 13 August 2026

★★★★★ 5/5

Trustpilot

A great experience! 👌

As first time buyers, we had very little knowledge of the house buying process. However, the team at Miles & Barr were superb. They were Incredibly helpful and supportive. Our sales progressor Debbie Mead was always on hand to answer any questions, follow up on any enquiries and to generally keep us in loop. Overall, a great experience! 👌

Jamie · 11 September 2026

★★★★★ 5/5

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Miles and Barr have been exceptional in…

Miles and Barr have been exceptional in the sale of my property. They have made the process efficient and stress free. I would like to extend my personal thanks to the whole team, especially Jade Eccott who has been on hand every step of the way. Always available at the end of the phone for help and guidance. I would recommend Miles and Barr.

Mr · 29 July 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone. All the other staff also helped by letting us know what was happening (and reading Emily's notes)

Curtis · 29 August 2026

★★★★★ 5/5

Trustpilot

Success

Another successful sale enabled by Louise at Miles and Barr. In essentially, what is a broken UK, it is good to know that there are a few of us left that do work hard and care about what we do, whilst the State is trying to do its best to squeeze the life out of us. Thank you Louise.

Sean · 11 August 2026

★★★★★ 5/5

Trustpilot

The Miles & Barr team are AWESOME

The Miles & Barr team are AWESOME! Thank you Rebecca Gravener for all your support, updates and constant engagement - I am extremely grateful to have had you update and "hold my hand" throughout this process. I've also had the privilege of being supported by both their Sales and their Lettings team (Led by Charlotte Dyer) and Miles & Barr as a company have been amazing. I was impressed by the engagement and dedication of Luke Payne and his superb attention & client support. Thank you Miles & Barr team for your customer support.

Alba · 9 October 2026

★★★★★ 4/5

Trustpilot

My interactions with Miles and Barr

My interactions with Michelle Purse, in particular, who is always courteous and extremely thorough and Gillian were both productive and professional in their manner. I do feel the Directors should consider much lower fees when renewing Rental Agreements for a new Tenant, where a Landlord has already been paying monthly Management Fees without having to be asked or negotiated down. Disappointing.

Tom · 14 July 2026