Every review we hold for the Terenure office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDreadful attitude & customer service
Firstly let me start by saying I have never sold a property through Ray Cook (and I never will) but I have been looking to buy and they had some properties I was interested in. Their sales department and sales agents have no idea what customer service means? They either don’t answer the call or if you leave a message they don’t get back to you. If you do manage to speak to an agent they don’t have the relevant information relating the property? One viewing I attended the agent assured me he would be there at 6:30. When I arrived at 6:30 he had already left the property? My advice to any seller would be to place your property with someone else.
Irish · 24 February 2024
★★★★★ 2/5
GoogleVery disappointed with the service provided by Ray Cooke. We moved out of the house we rented through them at end of October and we had to contact again and again about getting our deposit back despite being told, the house was in perfect condition. We finally got our deposit back 3 months later after calling and emailing countless times. It felt like they didn't care anymore as we had moved out and weren't their customers anymore. Very bad service.
Maire · 16 February 2024
★★★★★ 5/5
GoogleHighly recommend Ross from Ray Cooke, he went above and beyond to sell my property and he also helped me with my process of buying my new home with advice and guidance to make it as easy as possible, Really impressed with his professionalism and communication at all times. Thanks again Ross!
Shauna · 16 June 2022
★★★★★ 5/5
GoogleI dealt with James and Declan when renting out our house in Dublin. They were a pleasure to deal with on all fronts. Professional and Personal at all times. No item was an issue and they were always available to answer any questions I had so I would highly recommend Ray Cooke.
John · 16 June 2022
★★★★★ 1/5
Trustpilotjoke of a sales department
Why anyone would use Ray Cooke to sell a house is beyond me, simply try and call one of their offices, or enquire about a house you want to buy or view at the very least & the result will be the same...radio silence!! are you not supposed to drive interest, I'm considering printing this review and putting it in the post box of the houses I am interested in purchasing with my contact detail so the vendor can contact me directly, made enquiry's with other agents over the weekend and have been contacted first this Monday morning with schedule viewing
Raymond · 29 January 2024
★★★★★ 5/5
GoogleCouldn't be happier with how the house sale was handled. Ross and the team were so professional and efficient from beginning to end. Delighted the house has a lovely new family to make it their home. Would highly recommend Ray Cooke
Christine · 16 June 2023
★★★★★ 1/5
TrustpilotAvoid Ray Cooke
We purchased a house through Ray Cooke, and honestly, it was an absolute nightmare from start to finish. The auctioneer was threatening, had unrealistic demands, pitted seller and buyer against one another, and sent unprofessional emails. The whole experience was a complete shambles.
AM · 16 July 2025
★★★★★ 5/5
GoogleFirst time buyer, got in touch with Ray Cookes mortgage broker Paul Condon, who went above and beyond, every single document I needed was advised to the absolute letter. Brilliant communication, called and mailed me with updates as soon as he got them. If you are in the market for mortgage approval. Paul Condon is the man to go to.
Pauly · 16 June 2020
★★★★★ 5/5
TrustpilotI recently sold my house through Ray…
I recently sold my house through Ray Cooke, and I couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and completely hassle‑free.
Mansoor · 6 December 2025
★★★★★ 5/5
GoogleEoin from raycooke made ours a smooth and stress free experience. From the first call to the handover of keys, Eoin was informative and guided us in all the pathways. Spl mention for his patience in answering all questions.
Bobith · 16 June 2023
★★★★★ 5/5
GoogleExcellent service Eoin Keogh was so helpful and professional and made buying our forever home so easy, laura in the office also very help full we loved our little gift also that made it very personal and would recommend ray Cooke and Eoin and lauraPositiveResponsiveness, Quality, Professionalism
Keith · 25 August 2022
★★★★★ 5/5
GoogleMany thanks to Conor Clarke and all the team for their professionalism in selling my late Mam's house. The house went on the market just before Covid-19 put the country into lockdown but Conor kept in touch & sold the house a few months later. Thanks to everyone who played their part.PositiveResponsiveness, Quality, Professionalism, Value
Ann · 16 June 2021
★★★★★ 5/5
GoogleSeen house online requested to view and from start Abby was on hand to help. Very prompt at responding to queries and throughout the process. A pleasure to deal with x
Leonie · 18 December 2023
★★★★★ 5/5
GoogleVery grateful to have worked with Cillian Crehan from Ray Cooke. Always in touch, very helpful and efficient. Couldn't recommend more. Such a striking difference from other agents/agencies on the market.
Polina · 18 December 2023
★★★★★ 5/5
GoogleGreat service, very helpful, always response quickly, queries were always followed up. Thank you Abbey!
CHEN · 1 October 2024
★★★★★ 5/5
GoogleBuying and selling a home with Ray cooke was a smooth process with all the help we received from Abby and Nick. They were always there for great advice and we found them extremely helpful. They really understood what it takes for a family to move and made the moving process as easy as possible, they went above and beyond for us and we will always be grateful. I would highly recommend them both.
Donna · 17 March 2024
★★★★★ 5/5
GoogleAbby was a pleasure to deal with. She was very accommodating and made the experience of buying our first home very straightforward and pleasurable.
Thanks again Abby for your help!!
Jade · 18 December 2023
★★★★★ 1/5
TrustpilotCan't even advertise correctly
The fact that they can't even advertise their properties correctly pretty much sums them up. Either incompetent or dishonest. You decide
Karl · 19 January 2026
★★★★★ 5/5
GoogleJust sold our family home with Ray Cooke Auctioneers.Ross was magnificent ,keeping us informed of the process every step of the way.Thank you to the whole team for all your hard work.I would highly recommend Ross/Ray Cooke.
Joan · 16 June 2023
★★★★★ 5/5
GoogleAbby was great. Very helpful through out the whole process. She was quick to respond to our queries.
Barb · 25 July 2024
★★★★★ 5/5
Googledealt with Cillian on the sale of my home, he helped me through a very stressful process and I couldn’t thank or recommend him enough
Naomi · 17 March 2024
★★★★★ 5/5
GoogleAbby Shaw was fantastic! 5 stars.
Al · 15 January 2025
★★★★★ 5/5
GoogleProfessional and efficient, Abby was a pleasure to deal with. Timely responses to any and all queries, guided me smoothly through the process to completion. Happily recommend!
Niamh · 17 January 2024
★★★★★ 5/5
GoogleJohn Sullivan was an awesome and very accommodating agent. We were able to get a new apartment and move in on a record time. It was fast and easy. He took care of everything and helped us through out. I highly recommend Ray Cooke Auctioneers and John Sullivan. Do not hesitate to contact them.PositiveQuality, Professionalism
Change · 25 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
