5/5
GoogleKristie was very friendly and helpful
Trusted Agent profile · Telford
Verified
DB Roberts Telford reviews
★★★★★
730 reviews across 2 platforms
56 Southwater, Telford, TF3 4DE
DB Roberts's office in Telford, at 56 Southwater, is rated 4.8 out of 5 across 730 reviews on two platforms, including 453 Google reviews rated 4.9.
About DB Roberts Telford
Telford Centre Branch is the flagship DB Roberts office, we are the only estate agency located within Telford Shopping Centre & the sales team and mortgage advisor are always at hand to help.
Reviews
Every review we hold for the Telford office, from every platform, shown as written. First names only.
Google5/5
TrustpilotProfessional service
A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
5/5
GoogleWe had a really good experience with DB Roberts and specifically Miah. She called us about our Rightmove enquiry within 10 minutes of us making it, got us booked in for viewings straight away and was constantly in contact via email and call keeping us in the loop and helped us make an offer and secure the house we wanted.
5/5
TrustpilotExcellent service.
Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.
5/5
TrustpilotGood Experience.
As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times.I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.
Agent replied · 23 October 2024
Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.
5/5
GoogleVery early days but everyone is working hard and keeping us informed about what is happening. So far very happy with the service. Thanks.
Agent replied · 22 August 2026
Thank you for taking the time to leave this review Judy. It is great to hear you are happy so far and that the team have been keeping you informed.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly.An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
1/5
Trustpilot....................
Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter
Agent replied · 12 June 2024
Hi Jonny, unfortunately we are unable to find you on our system from the details you have provided. So that we can respond and assist you, we have sent you a request for more information. Once we receive this we will investigate the matter and contact you as soon as possible. Thank you for providing us with more information. We have checked our system and can see that we have been keeping you up to date with the progress, with the last contact made yesterday to confirm that we should have an update for you by the end of the week. Please rest assured we are working on getting this property agreed.
5/5
GoogleReally great service from this amazing estate agent, everyone was so helpful from start to finish, 10 out of 10 guys for all your help and hard work 👍 …
Agent replied · 22 August 2026
Thank you so much for your lovely feedback, Gary 😊 We're thrilled to hear that you had such a positive experience with our team. If you ever need any further assistance in the future, please don't hesitate to get in touch! …
5/5
GoogleA fantastic and helpful team. Went above and beyond for us when we were experiencing unexpected delays with what should have been a pretty straightforward purchase. …
Agent replied · 22 August 2026
Thank you for taking the time to leave your feedback Bethany! We'll be sure to pass your kind words onto Lewis and Sue. We're glad you felt supported through the unexpected delays and that we were able to make the process as smooth as possible for you.
5/5
GoogleBooked a viewing for a couple of DB Roberts properties. I had dealing with a young lady called Kristie she was very prompt and professional. Good all round experience
Agent replied · 22 August 2026
Hi Mark, thank you for your kind review. We're so pleased to hear you had a good experience and that Kristie was prompt and professional throughout. We really appreciate your feedback and hope we can continue to help with your property search!
5/5
TrustpilotFrom selling to completion
From selling to completion, Joshua @ the wolverhampton branch always kept me informed of the progress and always came across professional and helpful. Thanks again
5/5
GoogleVery professional and competent
Agent replied · 7 May 2026
Thanks, Ralph! We appreciate the five stars and the great feedback.
5/5
GoogleFantastic service. House was sold very quick. Friendly staff. Would highly recommend.
5/5
GoogleI am in the process of buying my first home with DB Roberts, and have found them really helpful and easy to talk to. Lauren has done a great job so far as our sales negotiator. I have also had experience with Steph & Lewis when viewing multiple properties over the past few months and they have all been lovely.
5/5
GoogleLovely and helpful. Quick response time Great to deal with Thanks Steph
5/5
GoogleHouse sold at auction today..a very interesting experience Everyone who has been involved in this process has been extremely respectful and helpful during a difficult and emotional time
Agent replied · 22 August 2026
Thank you Pauline. It’s wonderful to hear that our team’s support and professionalism helped during a challenging time. Your feedback is greatly appreciated.
5/5
TrustpilotExceptional Service from Jessica
Jessica offers exceptional customer service, is focused, passionate and driven to provide the best experience possible in the buying/selling process. Her communication, knowledge and support ensures a calm process with you having every faith she is doing everything for you without the need to chase or worry. Thank you Jess!
5/5
TrustpilotFriendly and professional
Friendly and professional. Everything went smoothly. Adam was very helpful.
Agent replied · 24 August 2024
Thank you for your feedback!
5/5
TrustpilotFive star experience all round
Upon trusted recommendation we used your services in both buying and selling our house. Both Brandon Boyd and Lisa Dumbrell made the process so simple and easy, their friendly and pleasant nature really made the experience special. I can not recommend this company more, they as are simply wonderful
5/5
TrustpilotExcellent sevice
Andrea has been very friendly and helpful. Excellent communications.
Agent replied · 24 August 2024
Thank you for your wonderful review! We're delighted to hear that Andrea provided you with friendly and helpful service. Your feedback is appreciated.
5/5
TrustpilotDB Roberts were fantastic!
DB Roberts were fantastic!! We saw a house we wanted and needed to get ours on the market pronto! Dan came out to appraise our house, discussed valuation and the rationale behind it, pulled out all the stops to get super images done using professional photographer and for us live within 3 days. We were then handed over to the very capable hands of Adam and Lottie who provided us with a constant stream of qualified viewings, we sold very quickly but they kept us informed throughout. Dan also kept us in the loop in terms of new properties coming in the market we may be interested in viewing which was amazing. The commission charged was less than other agents and worth every penny - thank you DB Roberts- top class!
5/5
TrustpilotExceptional Service and Proactive Management
I have worked with DB Roberts Lettings for many years. They have always displayed unmatched professionalism and taken a proactive approach to managing my tenancies, helping me to stay on top of the many issues that have arisen.
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