Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOakengates branch, excellent service
Popped into the Oakengates branch in Telford on passing the other day. After some information regarding some properties I was interested in . All the staff was extremely helpful, so polite and nothing was too much trouble. All the relative information I asked for was promptly received …. excellent service from start to finish. I’ll definitely be returning. Thank you for also making me feel that I was not asking too many questions, but I know I definitely was.
Rebecca · 6 October 2022
Agent replied · 26 December 2024
Thank you for such a lovely review of our Oakengates branch & staff members. We are happy we were able to help you!
★★★★★ 5/5
TrustpilotBrilliant service…
Brilliant service and always answering my questions quickly. Bethany is really helpful and I never need to worry about my property or my tenants as any issues are resolved quickly and with minimal input required from myself.
Kym · 10 July 2024
★★★★★ 5/5
TrustpilotHappy tenant. Thank you DBRoberts Team
All of the interactions I always had a great experience. I was kept updated on each step. Received emails confirming if a process was completed. All my requests or adjustments dealt with promptly.
Vânia · 27 February 2026
★★★★★ 5/5
TrustpilotCustomer service
I always find the team in lettings to be knowledgable and helpfull. Nicole is always professional and reliable when you need something done. Keep up the good work :)
Darren · 31 October 2024
★★★★★ 5/5
TrustpilotSteve and his team provided excellent …
Steve and his team provided excellent service and communication throughout the whole process. A special mention for Emily who kept us constantly inform when one of our potential buyers was unavoidably delayed for his viewing. Excellent service from start to finish.
Stephen · 27 March 2024
★★★★★ 5/5
TrustpilotEmily was helpful and pleasant as well as being efficient
Emily was helpful and pleasant
Bronnie · 5 June 2024
Agent replied · 26 December 2024
Thank you for your feedback!
★★★★★ 5/5
TrustpilotVery good communications and service
Very good communications and service, Emily kept us up to date all through the selling process. We were also advised of properties available to purchase in our price range.
Rose · 3 October 2024
★★★★★ 5/5
TrustpilotBethany is a star
Bethany is a star! Bethany has always communicated well regarding any works that need doing to our home and never complains even when I feel like I’m nagging. Couldn’t ask for a nicer property manager
Taylor · 24 May 2024
★★★★★ 5/5
TrustpilotA positive selling experience
Emily has been a great point of contact. She has supported us through both buying and selling our house. She has always been very approachable and helpful, as well as setting up appointments for us to host viewings.
R · 12 March 2024
★★★★★ 5/5
TrustpilotSo happy with dbroberts very friendly…
So happy with dbroberts very friendly and professional I've been with them for a few years now Nicole is alway happy to help and has made renting my property out effortless would highly recommend
Emma · 25 May 2024
★★★★★ 5/5
TrustpilotNice and Easy Process. Very Helpful Staff
The whole process was very straightforward and Emily was very friendly and helpful. Made the somewhat intimidating experience of putting in an offer for a first home a pleasant one.
Tio · 19 July 2024
★★★★★ 5/5
TrustpilotHappy customer
Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property.
Jenny · 20 March 2025
Agent replied · 22 August 2025
Thank you for taking the time to share your experience! Your recommendation means a lot to us and we’re always here if you need us again in the future.
★★★★★ 5/5
Trustpilot5 star service from Nicole!
Nicole is always lovely and very helpful with talking to us and our tenants. She is quick to reply and is happy to help with any questions we may have being first time landlords.
Emily · 15 April 2024
★★★★★ 4/5
TrustpilotDB manage my property
I moved into a DB Robert’s property in August last year. The process from viewing online to actually moving in was around 2.5 months. Some of which was affected by me and rent timings but generally it wasn’t the fastest process like finding a shared house for example.The paperwork was an awful lot less than I recall in past renting and there’s no upfront costs or fees to the administrator, however, prices for the monthly rents have gone up (not DB Robert’s but generally speaking)… DB manage my property on behalf of the landlord and lady, I’ve mostly been left to my own devices apart from a couple inspections and every time I’ve called DB the staff are always really friendly. I needed to change the rent payment date and preferred a new contract stating such, although it was an unusual request, Bethany from Telford branch was able to accommodate and I was able to provide a new one for other purposes. The admin of DB are very helpful and approachable no matter which branch.
HMW · 23 April 2024
★★★★★ 4/5
TrustpilotOur experience as first time sellers
Katie has made the whole process so much easier by giving us as much time as we need, always answering calls and having the emotional intelligence to connecr on a real level which inspires confidence in the company ethos
Steven · 20 October 2025
★★★★★ 5/5
TrustpilotVery supportive and understanding staff member …
Emily has been very supportive and communicative from the very start. She keeps me updated every step of the process. Shows understanding and empathetic.
Ilene · 26 July 2024
★★★★★ 5/5
TrustpilotI was very much enjoying the experience…
I was very much enjoying the experience of selling house and was pleased with Jade and Brandon help and encourage mount and helping me with the buying experience at time it was stressful but it these two that kept going to make my goal I can’t wait to complete and move
James · 17 November 2023
Agent replied · 26 December 2024
Thank you for your kind words! We're thrilled Jade and Brandon could make your selling and buying experience enjoyable.
★★★★★ 5/5
TrustpilotHelpful, responsive and friendly staff
Helpful and friendly staff who went out of their way to facilitate everything we needed throughout the whole viewing / buying process.They are quick to respond to emails and calls, and very honest / genuine.
Sam · 12 September 2024
Agent replied · 26 December 2024
Thank you for your wonderful feedback! We’re here to assist you with anything you need in the future. Thanks again for choosing DB Roberts!
★★★★★ 5/5
TrustpilotGreat service
Very helpful and made things run smoothly
Le · 29 May 2026
★★★★★ 5/5
TrustpilotExcellent customer service
Emily was very helpful, answered all questions promptly and worked hard for us. I felt we were in safe hands.
Jacqui · 8 August 2024
★★★★★ 5/5
TrustpilotEasy letting process
The letting process was great. The agent, Megan, was polite and explained things. Thank guys for helping my family find a home.
Jimmy · 28 January 2026
★★★★★ 5/5
TrustpilotEmily was very helpful and efficient
Emily was very helpful and efficient, excellent communication and I was very pleased with the service received
Emma · 22 August 2024
★★★★★ 5/5
TrustpilotBest estate agents by far
Best estate agents by far! We just put our property on the market a week ago.Lottie, Dan, Emily and Adam have all been the epitome of professional. They have been nothing but enormously friendly and helpful and have made some really meaningful suggestions already. I would definitely recommend the Stafford branch.You can tell that they are all hardworking, intelligent and approachable professionals. Thank you so much for taking our property.
John · 24 May 2024
★★★★★ 5/5
TrustpilotGreat Estate Agents
Emily and Andrea were very helpful, they coordinated multiple viewings for me and kept me updated through the whole process, and always readily contactable.
Issy · 1 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
