Trusted Agent profile
★★★★★
164 reviews across 1 platform
49 Bank Road, Dawley Bank, Telford, TF4 2BB, Telford and Wrekin TF4 2BB
Courtney Downing Estates's Telford and Wrekin office at 49 Bank Road is rated 4.7 out of 5 across 164 reviews on 1 platform. The 164 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
1/5
TrustpilotIf I could score zero I would
If I could score zero I would. This company is absolutely shambles. We put our house up for sale with the Telford branch, didn’t hear a thing from anyone for the first 3 weeks of it being on the market, we had to call them. The marketing was non existent, just put on Rightmove, communication was non existent unless we contacted them. Viewings were extremely low due to no marketing being completed.
5/5
TrustpilotThank you Claire and team dbroberts
Thank you Claire and dbroberts for arranging the viewing appointment today. I was very impressed with the property, The letting agent was very professional, friendly and helpful throughout the appointment. They explained everything clearly, answered all my questions and made the viewing very comfortable and straightforward.
5/5
Trustpilotprompt and effective
Effective and informed day to day management with sound practical advice when issues arise. Response is always prompt and always helpful. Impressed with Bethany's attention to detail.
Thanks for the review Linda! It's great to hear you're happy with our Property Management and we'll be sure to pass your thanks to Bethany for her hard work.
5/5
TrustpilotNicole is always friendly and polite
Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required.Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner.This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.
Thank you for sharing your positive experience with Nicole! We'll be sure to pass along your kind words to Nicole and the team.
5/5
TrustpilotExceptional and Efficient Service
The team at DBRoberts throughout the sale of my property have been exceptional and completed all work to the highest of standards.Emily Little, was very professional when handling the matter of negotiating the sale of my property and helped support my understanding of the process. Steve Dunham was also excellent when it came to marketing my house and providing me with all the information on the sale, explaining all the key areas and completing all required jobs swiftly ensuring the sale proceeded quickly and efficiently. I'd like to thank the team at DBRoberts for their hard work. I would 100% recommended to anyone requiring an Estate Agent In Shrewsbury.
Thank you for your glowing review of the team at DB Roberts Shrewsbury during the sale of your property!
5/5
TrustpilotClaire is very knowledgeable about the…
Claire is very knowledgeable about the marker and offers information about that. She knows how to present a property and also knows who is the landlord and what they expect from future tenants. Great service.
5/5
TrustpilotHouse Sale
Adam was able to smoothly walk my Nan through her sale and achieved the asking price within just 3 days of the house being put up online. Adam spent time explaining everything calming and effectively to my Nan who by her own admission doesn’t understand the process and Adam since the sale has taken it upon himself to assist my Nan with dealing with Solicitor whilst I live so far away.
Thank you for sharing your experience with Adam! Your feedback is greatly appreciated, and we're here to assist your Nan every step of the way. Please don't hesitate to reach out if there's anything else we can do for you both!
5/5
TrustpilotNicole Stiller has been dealing with my…
Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and its been a great experience from start to finish. Nicole has always remained professional and polite in any dealings I have had with her.
5/5
TrustpilotDBR Great Service and Recommended
DBR are a great help in managing my property. They provide intellectual insight and advice, as well as finding good tenants and carrying out all the necessary checks. They also respond swiftly to any questions or enquiries l may have. Happy to recommend their services.
Thanks, Brian! It’s great to hear you’re happy with our management and advice. Much appreciated!
5/5
TrustpilotSuch a fab experience ! 10/10
I would like to thank Joshua from the Wolverhampton Branch ie; from viewing to moving into the property. He answered all questions asked promptly, both via email and phone. Most importantly he was very welcoming and friendly. Such a great job! Will definitely be recommending you to family and friends whenever the need arises! Thank you so much - You should be proud!
Thank you so much for your kind words! We're thrilled to hear about your fantastic experience with Joshua at our Wolverhampton Branch. We appreciate your recommendation and if you ever need our services again, we'll be more than happy to help.
5/5
TrustpilotBrilliant service
Jessica has been an amazing to deal with. She has always been very friendly and professional throughout the whole selling experience. We received prompt calls/emails to book viewings and her negotiation between potential buyers was brilliant. 12 days on the market and we were sold! Thankyou Jess, you have been wonderful.
Thank you for sharing your wonderful experience! We'll be sure to pass along your kind words to Jess.
5/5
TrustpilotHouse Sale
Great communication and a clear selling plan in place from the beginning. The property sold quickly as it was marketed at the correct price and advertised well. I would strongly recommend Adam at the Stafford branch, thank you.
Thank you for your positive feedback! We appreciate your recommendation and are always here if you need us again in the future.
5/5
TrustpilotGreat Friendly Service
I recently had the pleasure of working with Emily Little at DBRoberts Estate Agents, and I couldn't be happier with the experience. Emily was incredibly knowledgeable and helpful, always available to answer my questions, and provided valuable recommendations on reputable solicitors and mortgage brokers. Her friendly and approachable demeanor made me feel at ease throughout the journey. Thanks to Emily's hard work and commitment, I found my dream home in no time. I highly recommend Emily Little and DBRoberts Estate Agents to anyone looking for top-notch real estate services.
5/5
TrustpilotI just want to thank Josh for his…
I just want to thank Josh for his brilliant help!
5/5
TrustpilotGreat team work!
We have now been dealing with DBRoberts for about 7 years. Selling, buying - but mainly trusting them to help & support us with our rental properties. We can not rate them highly enough. Lisa is our ‘go to’ & she is supported by a great team of friendly, helpful, supportive, professional & knowledgable people.Most recently, we needed help & support in finding a new tenant as our current one had been successful in buying her own home. DBRoberts had found her for us in 2020 & she was a joy, so when she moved on we turned once more to DBR without hesitation. This time, my contact was Tia - & what a great job she has done. She has supported, guided & advised us through the whole process & kept us informed at every step. She has been a delight to deal with & a great part of the team. Once again, the team have found us what we think will be great tenants who will be moving in very soon with the minimum of delay so that there is hardly any break between our tenants - just enough time for our property to be inspected & any small jobs it needs doing to keep it in A1 condition. In this part of the process, we were supported very well by Alison, who we have come to trust as a good judge of character - & Lisa is always there as a guiding hand who oversees the whole thing.We feel confident that our new tenants will work out well - but we also know that if we have any problems or issues at all, once again, DBR will be there to help & support us through whatever it is. We also appreciate that they will be there to help our tenants too & we hope that they have felt supported, well advised & helped by DBR too. We like to think we are a team working together so that all concerned have a good experience. For us, we believe that DBR certainly achieve that.
5/5
Trustpilotprofessional service
Always a professional service provided by Lisa, Nicole and the team there.
5/5
TrustpilotNicole and the whole team were an…
Nicole and the whole team were an amazing help throughout the whole process from beginning to end, great customer service skills from the whole team. Very helpful and informative of the whole process. The first time I’ve dealt with D B Robert’s, but would definitely recommend to landlords and tenants alike a great team of people
4/5
TrustpilotFriendly service
Emily Little was always friendly during interactions. I fed back that second viewings would benefit from additional time allocated to allow for measurements and a more in-depth look of the property, which she took on board and offered to arrange another extended viewing. She was compassionate when I shared how I found price negotiations on properties stressful and did not push me into making an offer until I was ready to do so. When I asked for additional information on the loft space on a property I viewed, photos were taken and sent to me promptly. Overall, I would recommend Emily as an estate agent.
5/5
TrustpilotFrom valuation to listing (so far) Dan
From valuation to listing (so far) Dan, Gary, Alex have all been wonderful. Such a lovely friendly team. Gary is a hoot! I was nervous having somebody come and photograph the house as it is a personal project but Gary put me at ease and had me in stitches within seconds of opening the door. Thank you for what you have done so far. Now all we have to do is sell it!! 😘🙏🏼😆👌🏼
5/5
TrustpilotDBroberts are amazing!
We have been with DBroberts for just under 4 years and couldn’t have asked for a better estate agency to rent with. They have truly looked after us, advising on any issues we have had and carrying out regular inspections to ensure we are happy with the property we lived at. They were quick and professional with both the tenancy start and end, and kept me informed with all the necessary steps that I needed to take. After meeting Bethany and Lisa they are both wonderful people and certainly take pride in their work and most importantly made our first renting experience wonderful.
5/5
TrustpilotTia has been phenomenal
Tia has been phenomenal from the get go!We've not had an easy process (not DB's fault), but Tia has reassured us every step, we are now able to move!! Thank you Tia!!
Thank you so much for your lovely feedback! We're delighted to hear that Tia has been able to support you throughout the process and help make your move possible. We’ll be sure to pass on your thanks to her.
5/5
TrustpilotNeeded something urgent and Bethany was…
Needed something urgent and Bethany was very understanding and helpful. Excellent customer service.
5/5
TrustpilotTia - great
Tia, the lady that works here I have to say is possibly the best agent I've come across. Everything she did was done in a professional and friendly manor which made a seamless transition into our new property. She went out of her way to be helpful and genuinely tries her best to do the best job possible. I don't usually write reviews but this lady deserves a shout out. Thank you again for your hard work, its rare to find people that actually care about their work and their customers thesedays.
Thank you for taking the time to share your experience with Tia!
5/5
TrustpilotWe had a property check
We had a property check carried out by Claire. Nice friendly approach, felt at ease, carried out in a professional knowledgeable way. First class!
Thank you Denise! We’ll be sure to pass your kind words on to Claire, she'll be delighted to hear them.
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Courtney Downing Estates's Telford and Wrekin office has 164 reviews across 1 platform: 164 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Courtney Downing Estates is rated 4.7 out of 5 across all 164 reviews, checked 9 October 2026.
Courtney Downing Estates, 49 Bank Road, Dawley Bank, Telford, TF4 2BB, Telford and Wrekin TF4 2BB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.