Trusted Agent profile · Telford and Wrekin
★★★★★
162 reviews across 1 platform
49 Bank Road, Dawley Bank, Telford, TF4 2BB, Telford and Wrekin, TF4 2BB
Courtney Downing Estates's office in Telford and Wrekin, at 49 Bank Road, is rated 4.7 out of 5 across 162 reviews on 1 platform.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
TrustpilotSo pleased with the process from start…
So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases
5/5
TrustpilotSupport and a sale!
My experience with Jo Briggs (Valuation Manager) and Sue Hardeman (Assistant Branch Manager) at DB Robert’s was second to none. Friendly, professional and very thorough, they both went the extra mile with their service and support during my house sale. A great team in Wellington, I would have no hesitation in using them again or recommending DB Robert’s.
5/5
TrustpilotAlways someone available to speak to you
Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.
1/5
TrustpilotZero Comms
these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service
5/5
TrustpilotTia Scott who I’ve been dealing with…
Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too!Tia Scott Thankyou again You’ve been incredible!👍
1/5
TrustpilotWHAT A JOKE
Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!
5/5
TrustpilotGreat service from Bria
Great service from Bria, Wolverhampton branch. Appreciate the help and support, provided to my mom.
5/5
TrustpilotSale of residential mobile home
Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day
5/5
TrustpilotClaudie was most helpful.really good…
Claudie was most helpful.really good customer service
5/5
TrustpilotGreat service
Delt with by AdamExcellent communicationProfessional serviceHelped me find the right home through great product knowledge and recommendation
Thank you for your feedback regarding Adam's service!
1/5
TrustpilotAppalling service
I am still waiting to complete on my property sale, 6 months down the line. I have a cash buyer, there is no chain and the property has been empty for 10 months. I have never experienced such consistently poor customer service. I receive no emails or calls from the conveyancer, even after multiple requests. Nothing is ever done by them unless I get on the phone and complain, nag and push. My personal conveyancer is never available so I have to speak to a different member of the team, and he never returns my calls. He didn’t even keep the initial introductory interview, or apologise for his rudeness! The quote I was given for the conveyancing has doubled, God knows why, they’ve done nothing to earn it! For goodness sake people, don’t use this company. You will be very disappointed, get very angry and be out of pocket. I wish I had thought to look at reviews first, I am clearly not the only one!!!
5/5
Trustpilot5 Star
I honestly could not fault! Lottie and Dan have been great. Lottie provided constant updates even when i wasn't chasing and if she was ever out of office she made sure a colleague was looking after the case for us. Thank you for your help!
5/5
TrustpilotVery friendly and helpful service
Very friendly and helpful service, property sold in super quick time
5/5
TrustpilotMy first house purchase
So pleased with the process from start to finish, exceptional customer service and communication, especially from Andrea Scott who have been remarkable and on spot with every suggestions and detail guidance which made the process much easier to understand as it is my first house purchase.Will definitely recommend..
1/5
TrustpilotNo communication
This has to be quite simply the worst estate agent that I have dealt with. After renting properties for a number of years, my partner and I have been looking at buying our first home, and after sending various e-mails enquiring about a selection of properties, we received no acknowledgement of receipt or any communication about any of the properties we were interested in. Instead, we have had to chase them regarding these properties and their details, to which they offered little-to-no advice other than: "It's on the website."On the telephone, the sales assistant did not seem bothered that we were interested in any of their properties, and it was more of an inconvenience that I was ringing. I had to ring a further 3 times to ensure we had an appointment for the house we were looking at, as there was absolutely no communication from their end, only to be told on the phone in a stern tone: "Well, you can't do this weekend, so it'll have to be next weekend."When the booking for one house came through, so did another (which we didn't ask for) and this time another sales assistant in a different office seemed quite put out that I cancelled this viewing after "He only just booked it in."During this week, using RightMove, we have discovered that the house has been taken off the market (Wednesday) - and subsequently taken off their website - but we have received no communication about the change in circumstance. Since seeing the change on both their website and the RightMove app, we have waited Yet again, I have had to ring them (two hours before we are meant to view the property) to check if it has indeed been taken off the market and our viewing has been cancelled. Upon ringing, I was told that the property had only just been taken off the market this morning (Saturday), however seeing this, we know that is not the case. I was also told a cancellation text message had been sent out, but as of yet, nothing has been received. As a customer, I should not be having to chase estate agents for a viewing to a property, or even for an update on situations. I certainly shouldn't have to see if properties have been taken off the market via an app and have no dialogue with the agents beforehand. For a company with a fair amount of offices and many properties that are being dealt with in the West Midlands area, you would expect a much higher level of service, and a much improved line of communication from the very start of the enquiry process. We have rearranged freetime and holiday time in order to view this property, and it has been cancelled, but only because we acted.
5/5
Trustpilotthe best service !
Sue provided me with the perfect balance of how to be Professional and friendly whilst helping me with my enquiry , She responded super quickly and made me feel at ease with the process of booking a valuation, a lovely experience and would highly recommend DB !
5/5
TrustpilotAmazing service
Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁
4/5
Trustpilotthis was my first time applying for my…
this was my first time applying for my first rented home and was a pretty straight forward experience
Thank you for taking the time to share your feedback! We're delighted to hear that your application for your first rented home was a straightforward experience.
5/5
TrustpilotExcellent customer service .
Great customer service from start to finish with our rental property......will definitely use their service again!
Thank you for the feedback, it's great to hear that you had an excellent experience. Thanks again for choosing us!
5/5
TrustpilotExcellent quality and speedy service
Thank you so much for your kind review! We're thrilled to hear that you were pleased with both the quality & speed of our service.
5/5
Trustpilot14 years of excellent service.
I’ve used Robert’s as my estate agents for the past 14 years and never had an issue. They’ve managed my property very well and always are polite and respectful when contacting me.
5/5
TrustpilotHelped make a very big decision
Emily helped us make a very important decision whilst viewing a property during relocating our family. We were unsure of the area we had seen a house we loved, due to not knowing it, and Emily reassured us and ultimately made our decision easier.
5/5
TrustpilotGreat customer service
Alex Hayward who I spoke to on the phone was really helpful & got everything covered & answered for that I wanted to know along with signing me up to the estate agency to progress my search for property & future view in’s.
1/5
TrustpilotThomas Wragg..Avoid.
Thomas Wragg came to value our property 28th March.Assured me of a phone call following day. Never did. I called a week later asking for update, said would get back to me.Over a month later. Zero contact.How professional!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Courtney Downing Estates's Telford and Wrekin office has 162 reviews across 1 platform: 162 on Trustpilot (across the whole business).
Courtney Downing Estates Telford and Wrekin is rated 4.7 out of 5 across all 162 reviews.
Courtney Downing Estates Telford and Wrekin, 49 Bank Road, Dawley Bank, Telford, TF4 2BB, Telford and Wrekin, TF4 2BB.
