Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJackson-Stops - Period Property Specialists
Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.
J · 2 July 2021
Agent replied · 13 June 2024
Jackson-Stops acts on behalf of the owners of houses of all shapes and sizes, but we are particularly proud of our heritage selling period buildings of architectural or historic interest.Thank you for sharing your experience of Jackson-Stops. Best wishes from us all.
★★★★★ 5/5
TrustpilotLoren Pogue has recently taken over…
Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.
Susanna · 11 October 2023
Agent replied · 13 June 2024
Dear Susanna, thank you for your review and we're pleased to know that communication was timely. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotPoor Leadership = Poor results
Philip Ribon in the Bridport office is extremely difficult and unpleasant to deal with and we reccomend you use any other estate agency than this one. He writes rude emails when he hasn't followed things up, blames the client and is ineffective in selling houses.
Alison · 15 October 2020
Agent replied · 13 June 2024
Dear Alison, we're sorry to see your review. We value your feedback, please feel welcome to send further details to social.media@jackson-stops.co.uk and we will look into this for you. Kind regards, Jo from the marketing team
★★★★★ 5/5
GoogleThe Agency and especially Cody has been very helpful and responsive and I managed to find the right apartment in the right place thanks to them.
Alban · 18 June 2021
★★★★★ 5/5
GoogleVery friendly and helpful agent. Tom Ridgeway is generous with his time and incredibly communicative. Good knowledge of the market and always happy to answer questions.
Hattie · 18 June 2021
★★★★★ 1/5
TrustpilotReally disorganised at every level
Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.
Ca · 18 August 2021
Agent replied · 13 June 2024
We're really sorry to see your review and would like to get to the bottom of this. Please could you share branch details to social.media@jackson-stops.co.uk so that we can look into this for you? Best wishes, Jo from the Jackson-Stops marketing team.
★★★★★ 5/5
TrustpilotExceptional highly recommended estate agents
James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali
Ali · 1 November 2022
Agent replied · 13 June 2024
Dear Ali, thank you for taking the time to leave a review for Ria and James at Jackson-Stops North Devon, and we are delighted to hear your positive views. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
GoogleGreat experience renting with Katie at the Teddington office. Found and secured me my dream flat. Thanks so much :)
Clara · 21 October 2023
Agent replied · 17 June 2024
Dear Clara, We appreciate you taking the time to leave a great review regarding your experience with Katie, and hope we can help again in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleI am currently in the process of selling my flat and buying a new house. None of this is being done through Jackson Stops however they (Joe in particular) have been a massive help in advising me throughout the process (they have previously done business with family and friends). Joe has let me call and discuss any questions that i may have around mortgages and the process in general and i would recommend the company to anyone if they employ people like that!
Marcus · 19 June 2019
★★★★★ 5/5
GoogleMy Partner and I recently rented a property in Twickenham and had the pleasure of dealing with Francesca Bradbury from your Teddington Branch. I must say that she is a real credit to your company. Throughout process she was very professional and always gave us correct information and never failed to come back to us with queries that we had raised. Over the years I have dealt with a number of Estate Agents, and this has been by far our best experience. Please pass on our thanks and gratitude - a job well done!! Kind regards
Gary & Susan
Gary · 19 June 2019
★★★★★ 5/5
GoogleMy husband and I had the pleasure of working with Francesca earlier this year. She helped us to rent out a property and find a new home for us to rent. She is professional, personable and extremely proficient in her role.
Claire · 18 June 2021
Agent replied · 17 June 2024
Dear Claire, Thank you for your kind words regarding our Teddington office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHaving made the decision to relocate I was lucky enough to view the ideal flat with Jackson-Stops. Due to the responsive, seamless and helpful approach of Tom Ridgeway I had happily secured a super flat in the perfect location after a single busy day of viewing. Within a few working days all documentation was provided and completed professionally. Having been a private tenant over many years the service provided by the team at Jackson Stops was outstanding.
Anise · 18 June 2020
★★★★★ 5/5
TrustpilotJackson-Stops (Bridport and Dorchester)
Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.
ALAN · 4 February 2022
Agent replied · 13 June 2024
Dear Alan, thank you for your lovely feedback, we know that selling a property can be stressful at times, we're glad our Bridport & Dorchester team guided you safely through the experience. Kind regards from us all at Jackson-Stops.
★★★★★ 5/5
GoogleVery straight forward experience. Lara was great. Recommended.
Dan · 18 June 2023
★★★★★ 5/5
GoogleI had a great experience working with Tom and the meeting team. Made the whole experience stress-free. A lovely little chap. Would use again.
Jack · 18 June 2023
Agent replied · 17 June 2024
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotRichard Jones, Northampton
A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.
Christopher · 6 February 2019
★★★★★ 5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Henry · 2 August 2022
Agent replied · 13 June 2024
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleAlex has been very helpful and patient in assisting us towards our new tenancy .PositiveResponsiveness, Quality, Professionalism, Value
Rachelle · 18 June 2022
★★★★★ 5/5
GoogleWe gave Tom our details and the characteristics we wanted in a flat and he delivered. He was able to answer our detailed questions and did not apply aggressive sales tactics throughout the experience which was refreshing. Thank you very much for a good flat finding experience.
Nick · 19 June 2019
Agent replied · 17 June 2024
Thank-you Nick for your kind review. We always like to hear that our tenants are happy. We hope you have a wonderful time here in Teddington. Best wishes, Tom and the Jackson-Stops Teddington Team
★★★★★ 5/5
TrustpilotEfficient and professional.
We received a very efficient and professional service from JS staff throughout the process!
Sam · 8 February 2024
Agent replied · 13 June 2024
Dear Sam, thank you for your review, and it is heartening to hear that you received a very efficient and professional service. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotPushy and rude
Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!
Gemma · 21 September 2018
★★★★★ 5/5
GoogleI have relied on JSS in Teddington for over 15 years as my rental agents and property managers. I have no hesitation in recommending their team for their excellent service. Very importantly the team resembles a family business since I still deal with the same professionals after all those years!
Monika · 19 June 2016
Agent replied · 17 June 2024
Thank you Monika for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
★★★★★ 5/5
GoogleHave worked with Mark Birch in Lettings for many years. Always professional and provides well informed information, with a good team around him. Recommend.
Rick · 18 June 2021
★★★★★ 5/5
Googlegreat service from Dan and the team. Help me to sell my house and I felt they were always working on our behalf. Peter
Peter · 18 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.