Jackson Stops reviews

★★★★★ 5/5

Google

I’ve had an excellent experience working with Tom at Jackson-Stops. He is a truly outstanding estate agent, thoughtful, attentive, and always willing to go the extra mile. Tom listens carefully, pays close attention to detail, and offers well‑considered, practical advice that really makes a difference. What sets Tom apart is his genuine understanding of both client and tenant needs. He is skilled at bringing everyone together to create a harmonious, positive tenancy. His communication is clear, his guidance is reliable, and he is always available when advice or support is needed. A great listener with a fantastic skill set, I couldn’t recommend Tom more highly. If you’re looking for someone professional, approachable, and genuinely invested in helping people, Tom is your person.

Swati · 16 March 2026

★★★★★ 5/5

Google

Tom Ridgeway and the wider Lettings Team at Jackson Stops & Staff have been managing my property for 13 years. Tom has always been extremely professional, knowlegeable about the Teddington rental market, helpful with rental legislation advice and/or general property management of my tenants. I live in Australia so it has been a burden lifted off my shoulders to have a trusted estate agency who I trust and would highly recommend. JSS Lettings have been a joy to work with and Tom is an asset to JSS! Thank you for all your help over the last 13 years.

Julie · 16 March 2026

★★★★★ 1/5

Trustpilot

Poor service

Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.

Neo · 5 February 2026

★★★★★ 5/5

Google

Such a lovely experience with Mia at Jackson-Stops! She made the experience so smooth and was so kind and informative throughout the process! She even had an order form ready to go, and everything was sorted for my move within 48 hours of viewing! Can’t recommend Mia enough, especially when finding a property can usually be quite a stressful experience!

Zoe · 16 March 2026

★★★★★ 5/5

Trustpilot

Sound advice and very helpful guidance…

Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.

Phillip · 20 March 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Jackson Stops highly enough

I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.

Claire · 7 May 2026

★★★★★ 5/5

Google

Chloe has been an absolute gem in my search for a rental flat. From the start, she treated me like family, always going above and beyond to meet my needs. Her caring attitude and professionalism take all the stress out of the process. Although I haven’t found the perfect flat yet, I’m confident that with Chloe’s help, it’s only a matter of time. If you’re looking for someone who genuinely cares and works tirelessly for you, Chloe is the one. Highly recommend!

Mohammad · 18 January 2025

★★★★★ 5/5

Google

Mia at Jackson Stops has been amazing in our look for a new home. I can’t believe how quick and easy the whole process has been. Thank you so much Mia, you are a credit to Jackson Stops!

Tom · 16 March 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

We have used Jackson-Stops Newmarket for finding us a new tenant for a rental property three times now. This time we were lucky enough to work with Chloe Bullett. Chloe was exceptional, proactive, gave us advise and steered us through the journey. It was a pleasure working with such a professional and caring person. Thank you Chloe. We also have to mention Michelle Lockhart who too was very helpful and proactive. Thank you Michelle. Great company, we would highly recommend.

Consumer · 12 December 2024

★★★★★ 5/5

Trustpilot

Jess at Jackson-Stops Teddington has…

Jess at Jackson-Stops Teddington has been an outstanding partner in managing my property. I completely trust her to handle everything with professionalism and care, and she consistently goes above and beyond to ensure everything runs smoothly.For example, when the tenants broke both the fridge and washing machine, Jess promptly arranged for repair professionals to assess the situation. When it became clear the appliances couldn’t be fixed, she provided 3-4 replacement options at varying price points, all of which were cost-effective and competitive with retailers on the high street. Jess always ensures there are multiple quotes for repairs or replacements, giving me confidence that I’m getting the best value for money. She then seamlessly arranged for the replacements, ensuring minimal disruption for the tenants.Beyond this, Jess also takes the time to speak with tenants to ensure they are respectful of the flat, maintaining a good relationship while safeguarding the property. Her attention to detail, transparency, and commitment to both landlord and tenant needs make her an invaluable property manager. I couldn’t recommend Jess and the Teddington team more highly.

Teddington · 4 December 2024

★★★★★ 5/5

Trustpilot

Toby and his team in Lindfield were…

Toby and his team in Lindfield were outstanding from start to finish. They were incredibly knowledgeable about the local area and pricing of the property. Their marketing approach and brochure were superb as we had 20 viewings the first week and a sale agreed after 8 days. Special mention for their empathy and understanding as they worked with my mother of 96 years old to make the sale process as painless as possible for her. Thank you !

David · 18 December 2024

★★★★★ 5/5

Google

With the assistance of Jackson-Stops, we were able to find a beautiful home for our growing family. Mia has been extremely helpful throughout the process. She has been professional, friendly and consistently prompt in responding to our …

Chrisel · 16 February 2026

★★★★★ 5/5

Trustpilot

Happily do it again...

I met Toby Whittome, a Director at the Jackson Stops office in Lindfield, at a neighbour’s Christmas cocktail party. As my wife and I were pondering selling our house the following spring/summer, I spent quite a few minutes peppering Toby with a number of questions. I immediately liked his manner, patient, detailed, humorous and tolerant of me chewing up his time away from the office.We have now sold our house with Toby brokering the deal. Despite knowing that I was going to use him, we interviewed a number of other companies. None of them had the manners nor manner that I wanted in my partner for this deal. As a foreigner, I am fascinated about the strong opinions that homeowners or buyers have about property agents. The English system is far from simple and there are numerous opportunities to fail. Ours had the typical ebbs and flows but it certainly didn’t feel like it. Like anything you get what you pay for and I, possibly, didn’t pay enough so we got a steal. In fact, the process was seamless, lacked the gravitas of what a transaction of this size could have had and was just plain enjoyable…except for the moving of possessions part. I queried Toby robustly about his strategy and the process and ultimately deferred to him despite having worked in property in the past.I would strongly suggest you use Toby and his team. He may not tell you what you want to hear but he will tell you what he knows. If that is not what you want to hear or he sounds uncertain, that is the reality of the market, the process, the English system and he will still know more than you do. You are in good hands. I should know. Best of luck.

PISSED · 28 October 2024

★★★★★ 5/5

Google

Chloe was fantastic and went much beyond expectations in understanding our requirements and showing us relevant properties. She had precise details and information a new house seeker looks for and was very "humane" in her approach. Once you share your property needs leave it to Chloe to find you the best available place. I would highly recommend her for any assignments and follow her advise on the lettings market. Thanks much for everything Chloe !

Andy · 18 December 2024

★★★★★ 5/5

Google

Ms Mia Hicks went above and beyond helping me find my next rental home. She is friendly, knowledgeable, and proactive throughout, keeping me updated at every step. Truly exceptional service - thank you very much!

Efth · 16 February 2026

★★★★★ 5/5

Google

Whilst looking for a flat to rent, I met with Chloe Williams at a particular property in Richmond. I found her to be warm, friendly and professional. I subsequently met her at her office where she kindly helped me with various forms. Chloe went over and above her duties to help facilitate the process of applying for a rental property. Everyone in the office was very friendly too. I would highly recommend Jackson-Stops, Teddington to anyone who is looking for rental properties. I had a really great experience. BD Barwick

Bobby · 24 September 2024

★★★★★ 5/5

Trustpilot

I would like to thank Jackson Stops…

I would like to thank Jackson Stops Teddington, especially Zyan Ansari, for the speedy sale of our flat, at the asking price, at a very difficult time for selling flats. Zyan, Harry and Sophie were patient, professional and positive throughout the process.

Sarah · 9 December 2025

★★★★★ 5/5

Trustpilot

Pimlico flat sale

We recently sold our flat on Sutherland Street through the Pimlico office and would highly recommend the team there. Their local knowledge, expertise and advice throughout the sales process was extremely helpful and saved valuable time and expense. When the first buyer could not progress, they quickly found a replacement and we managed to complete within the original timeframe. A big thank you to Harry, Hamish and Johnny - it was a pleasure working with you!

Angus · 30 October 2024

★★★★★ 4/5

Trustpilot

Decent Letting Agent.

Everything went well and communication was good. They were also helpful when we wanted a second viewing. The downside was our landlord was hounded during the referencing process, even when we were promised they would not be contacted if we allowed the open banking. This resulted in our landlord discovering we’re leaving before we had a chance to tell them. Aside from that, it was a pleasant experience. We dealt with Eloisa in the Weybridge office and Loren for any letting problems - both are engaging and are fast to respond.

Jake · 24 August 2024

★★★★★ 5/5

Trustpilot

Sales consultant Johnny Hyslop was an…

Sales consultant Johnny Hyslop was amazing, incredibly efficient and a constant support moving flats - a complex operation with many moving parts but nothing was ever too much trouble for him and he worked tirelessly for me and my buyer to secure a smooth transition. Jackson Stops Pimlico & Westminster is absolutely first rate. The advice I received was thoughtful, wise and incredibly helpful throughout - and my sincere thanks also to Harry Buchanan.

Sibionic · 15 November 2024

★★★★★ 5/5

Trustpilot

Jackson-Stops Reigate Office review

The Jackson-Stops (JS) Reigate office recently acted on both our sale and purchase. Their service was outstanding and we cannot speak highly enough of the entire team.JS provided unwavering support throughout what was a protracted conveyancing process. Chris was our main point of contact and was tireless in guiding us through every stage. We are also hugely grateful to the rest of the team, Louise, Tim and Andrea, and particularly to Pip for his advice and support throughout. All contributed significantly to getting us over the line.The team were proactive in chasing open queries, identifying and advising on missing documentation, and keeping us fully informed. Their ability to facilitate and work with other agents across the entire chain to was also crucial.Most importantly, JS worked closely with our solicitors, often going above and beyond to maintain momentum and resolve issues. Due to a number of delays and challenges, it’s not an exaggeration to say that without their expertise and dedication, our sale would likely have fallen through.We are enormously grateful for the exceptional service provided by JS Reigate. We would wholeheartedly recommend Jackson-Stops to anyone in need of a reliable and professional estate agent. The entire Reigate team deserves recognition for their outstanding work.

Tom · 24 July 2024

★★★★★ 5/5

Google

Mia went above and beyond in helping me find the right rental and she was super communicative throughout the whole process. I truly appreciate all her help, and would highly recommend!

Megan · 16 February 2026

★★★★★ 5/5

Trustpilot

I recently had a challenging experience…

I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!

Mohammad · 17 July 2024

★★★★★ 5/5

Google

Just want to give a big thanks to Jessica as she is really helpful on helping me to rent a flat in Teddington. The whole procedure is smooth and easy, with the help from Jessica, I clearly understand what I should do and take care of.

Leo · 16 September 2025