Trusted Agent profile · Teddington
★★★★★
1,103 reviews across 2 platforms
36 High Street, Teddington, TW11 8EW
Jackson Stops's office in Teddington, at 36 High Street, is rated 4.8 out of 5 across 1,103 reviews on two platforms, including 635 Google reviews rated 4.9.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleTom and Mia were so helpful during my rental search, I would highly recommend them both!
Dear Lola, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotA great experience from start to finish!
We purchased a house earlier this year through Jackson-Stops. Rosanna, who, was our first point of contact was exceptional throughout the whole process, from viewing until the day we completed. She was professional, kind and managed to guide us through a tricky few months and reassure both myself and my husband, with the house sale (which took much longer than anticipated). The icing on the cake was a lovely gift bag on the day we moved in, which was completely unexpected but a really nice touch. I would not hesitate to recommend Rosanna and her colleagues from the Bury branch to anyone looking to sell their home or use their services.
Dear Chiarina, we are delighted that you took the time to leave a review, and that you felt the service you received was exceptional. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWe had a viewing with Tom
We had a viewing with Tom, although the property was not for us, Tom and the team were fantastic. Great customer service, would recommend.
Dear Ross, we work hard to ensure great customer service for all our clients and so we are pleased this is exactly what you experienced. Thank you for your five star review of Jackson-Stops.
4/5
GoogleSophie and Harry were very thorough and helpful. I am delighted with my purchase and very happy that I chose Jackson-Stops as my estate agents.
Dear Sabrina Thank you for the Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotMargaret Heath at Jackson-Stops Wimbledon
I would like to commend Margaret Heath, Senior Property Manager, who for 25 years has looked after my flat in Wimbledon which has always been rented out through Jackson-Stops. Over the many years it has always been a pleasure to speak to Margaret who is very helpful and pleasant and has a great deal of experience and knowledge of matters relating to property repairs and maintenance. I rarely get involved with running the flat as Margaret does the job so well and I know the flat is in good hands which is fortunate because I currently live far away. Margaret was instrumental in arranging occasional major works such as a full renovation, redecorations and a boiler installation. I am grateful to Jackson-Stops and especially Margaret Heath for making property rental a rather trouble free experience for me.Andrew Medwid
Dear Andrzej, what a wonderful review - thank you for taking the time to remark on your experience with Jackson-Stops and Margaret in particular. It's great to hear that, over 25 years, we have provided you with a positive rental experience. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent property management
Jackson Stops (and it’s predecessor) has been managing our rental property for 40 years. Margaret Heath has been there almost all that time as our property manager. As we live overseas it is essential that we have reliable, efficient and comprehensive oversight of our property. Margaret has provided excellent service. She responds quickly to queries, keeps a close eye on the property and establishes a good rapport with tenants. She is an asset to the company and deserves the highest regard.
Dear Mary-Anne, it's great to hear that, even though you live overseas, you feel you can rely on Jackson-Stops and Margaret in particular to manage your property rental, and that you have done so for 40 years! Thank you for leaving a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotBrilliant Property Management
Margaret Heath of Jackson Stops Wimbledon's Property Management team is the best property manager I have ever come across. She is brilliant and it is why have been a landlord client of that office for many year's. I was introduced to her and the team by a local well known competitor who openly acknowledged that Margaret was much better than their own inhouse team. How right they were. I therefore strongly recommend Margaret and the property management team at JS Wimbledon
Dear Patrick, thank you for your review and we're delighted to hear that you think Margaret is the best property manager you've ever come across, and that you recommend her services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotI am very impressed with Jackson Stops,
I am very impressed with Jackson Stops,The guidance through visiting, bidding for and letting the flat was superb. There have been no issues with the flat but there are ongoing issues with the building that Loren Pogue has been particularly tenacious in dealing with - as well as kind and generous with both her time and approach in contacting me and always ensuring that I know what is happening.I would give all involved six stars if I could.Thank you all so much
Dear Mark, thank you for taking the time to leave a review about your experience, and we're delighted to hear that you are very impressed with the service, and that you would give everyone six stars if possible! With best wishes from everyone at Jackson-Stops.
5/5
Trustpilot“We had an excellent experience with…
“We had an excellent experience with Jackson-Stops. Chloe and Michelle were fantastic throughout the entire process, and we’re really happy with our new home. Highly recommend!”
Dear PB, thank you for your recommendation and for your five star review of Jackson-Stops.
5/5
GoogleI’ve been with Jackson-Stops for almost 10 years now, and they’ve always been dependable and supportive. During the pandemic, Tom Ridgeway was an absolute lifesaver and really helped me avoid financial trouble. Fast forward five years, and Alice Creighton has been just as amazing, managing my property and looking after my tenants in exactly the professional and supportive way I hoped for. Couldn’t recommend them more!PositiveResponsiveness
5/5
GoogleA big thank you to Chloe Williams for her help regarding our abilities with our latest house move and the options we had. Even though we weren't able to find a property to rent through Jackson-Stops. Chloe provided me and my partner with all of the answers to our questions, thank you again!
Dear Ben, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
5/5
TrustpilotNewmarket Jackson Stops is great.
Chloe at the Newmarket branch has been very helpful to us in making our experience as simple and straightforward as possible. Jackson Stops Newmarket is always quick to respond and thorough in their support.
Thank you for your five star review of Jackson-Stops Newmarket, and we are pleased to read that Chloe helped to make your experience as straightforward as possible, and that the Newmarket team were quick to respond. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotOur experience of buying with Jackson…
Our experience of buying with Jackson Stops was second to none. Anthony was friendly and helpful for both of our viewings, and an excellent communicator. He really pushed to get our purchase through, and this made a real difference to the speed of sale. If we were to ever list our beautiful new home, we would certainly choose Jackson stops.
Dear Frances, a wonderful five-star review - thank you. We are very pleased to hear that your experience was second to none, and that Anthony was friendly, communicative, and that he really pushed through your sale. We are also delighted to hear that you would use our services in the future. With best wishes from everyone at Jackson-Stops.
5/5
GoogleSearching for a property to rent comes with many challenges, but we were very fortunate that Mia took the time to understand what our needs were, sent us properties that matched our search requirements and guided us through the offer process. We're really pleased to be moving into our new home next month - thank you Mia for support!
Dear Rebecca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie
5/5
GoogleI only bother to write reviews if they are extremely bad or extremely good, fortunately this is the later. Jackson Stops in Teddington, specifically Jamie McDonald, proved to be extremely professional, polite, punctual, dependable and transparent during the sale of our property. He was always contactable and quick to help with every aspect of the sale whilst maintaining a human approach to matters, at no point was I made to feel like I was just another client. The sale dragged on for nearly 6 months and was full of the usual chaotic challenges involved with a long chain of buyers and sellers. Throughout this time, Jamie was always on the ball and processed new information quickly and sought to find solutions and a way through. In the background David Fisher was very good at getting things done; no-nonsense, clear, concise and reliable. Meanwhile, all other staff were courteous, friendly and passed on all messages in a timely manner and with good cheer. Choosing an estate agent when selling any property is always a very stressful decision to make, they all seem to make the same promises and similar pitch. Whether you end up going with the one with the colours you like the most, the one you got along with the best or the one that promises to get you the highest price…at the end of the day, it boils down to the staff and the individual you’ll be dealing with for months. Their experience and attitude will be worth the commission price if you get a good one. In this regard, I can whole heartedly recommend Jamie McDonald and Jackson-Stops in Teddington.
Dear Rod, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. The Teddington team will be thrilled to read your wonderful comments. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWhy use anyone else?
We bought our home in Dullingham via Jackson-Stops 5 years ago. They were so professional and a pleasure to work with then, that when we decided to sell it earlier this year we had no hesitation in using them again. From the moment they took our instruction they were first class in keeping us informed, not just from what was going on, but also liaising with our buyers, our solicitors and our purchase in keeping everyone on the same page. Every time we phoned up, no matter who we spoke to, everyone always knew everything about our file. I would, however, like to say a special mention to Samantha, who not only went out of her way to make sure that everything went through as smoothly and stress-free as possible, even on her days off, but the fact that she took time out in looking after us. She was always available if ever we needed help with anything, and nothing was ever too much trouble. Unfortunately though, since we've sold, I do miss our morning update chats on the way to work! Thank you for making it happen.
Dear Malcolm, what a lovely review - thank you! We're delighted to hear that you felt you received 5 star service from Jackson-Stops Newmarket. With best wishes fro everyone at Jackson-Stops.
5/5
GoogleJess has been great! Excellent service from start to finish. She was very supportive and kept me updated throughout the process. A genuinely helpful and reliable estate agent - highly recommend!
Dear Sasha, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleI had a great experience renting through Jackson-Stops! Anisa was so helpful throughout the process and it all went very smoothly.
Dear Hannah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI don't normally do reviews !
I could not have managed to purchase my home in Newmarket if it wasn't for Lottie at the Newmarket high street location. She did more than what was asked of her and she was very responsive on her emails. With the help of my cousins and Lottie I purchased the property site unseen. Something I have never done. When I arrived I met up with Lottie in person and met the team at Jackson-Stops and they are a great bunch of people. Sam was lovely and came out to the site to show me around. I highly recommend Jackson-Stops for all your real estate needs. Thank you Lottie for your amazing service and great attitude. Best wishes, Fenella Fownes
Dear Fenella, thank you for taking the time to leave a review of your experience with Lottie at our Newmarket branch, and we are delighted to hear that you felt the service you received was responsive, and that you would recommend our services. With best wishes from all at Jackson-Stops.
5/5
GoogleZyan was very responsive, nice and professional. He provided us with everything we needed to know about the property we visited and even agreed to drive us back to the station on a very cold day (which wasn't very close...!). Highly recommend Jackson-Stops for their assistance in the Twickenham / Hampton and surrounding area.
Dear Carole, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Teddington office will be thrilled to read this. Kind regards, Katie
5/5
GoogleGreat work from the team at Jackson Stops Teddington! Especially Negin who has been super helpful. Easy to talk to and very reliable with any queries we had as uni students moving into our first property together. Could not have asked for a better estate agent to help us through the process. She's really kind and a great listener. Our previous experience with finding a house to move into was a complete nightmare, so it was a breath of fresh air to have someone like Negin who we could fully trust and rely on with getting us through understanding the process and providing the correct information. I wish her all the best in her career, she deserves it after all her hard work! Thank you guys for all the help!
Dear Lance, Thank you for your 5 star review, and mentioning your experience with Negin in our Teddington office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleI wish there were more stars to offer for Lara Hammond and the J-S team. We have been looking for 4 months and all to often we were an afterthought as a Tennant. Not the case this team. Lara was the ultimate professional from start to finish. 10/10 on every element. Could not recommend high enough. Just a different experience and a breath of fresh air to know top quality still exists. Note to those at the top of J-S you have a super star. With huge thanks from us both, Charlie and Alicja.
Dear Charles, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lara, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotREALLY GOOD SERVICE
Very pleased with Jackson-Stops Estate Agents. They were very proactive in marketing & selling our property in Slough. They have a good on line presence and regularly updated us on viewings. It was easy to check on progress via their link. In particular, Teegan was proactive in the process and secured a successful sale.Highly recommended!
Hi, a wonderful review - thank you! We are happy to hear that you are very pleased with us and our services, and that you would recommend us. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotReview of Ormskirk office
First class professional service. Cannot recommend Simon enough. He went above and beyond in our recent purchase. Wendy helpful whenever I called the office. Would recommend for buying or selling. First class service.
Dear Diane, thank you for your five-star review of Jackson-Stops, and we are pleased to hear that Simon and Wendy provided you with a first class service. Thank you for recommending Jackson-Stops Lancashire.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Teddington office has 1,103 reviews across two platforms: 635 on Google, 468 on Trustpilot (across the whole business).
Jackson Stops Teddington is rated 4.8 out of 5 across all 1,103 reviews, and 4.9 out of 5 on Google from 635 reviews.
Jackson Stops Teddington, 36 High Street, Teddington, TW11 8EW.
