Trusted Agent profile · Teddington
★★★★★
1,166 reviews across 2 platforms
36 High Street, Teddington, TW11 8EW
Jackson Stops's office in Teddington, at 36 High Street, is rated 4.8 out of 5 across 1,166 reviews on two platforms, including 676 Google reviews rated 4.9.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleAdam was thoughtful and listened to what I was looking for in a first rental property. His communication was prompt helpful and any issues were resolved without issue. He found times to show me flats that fit with my work schedule and I found a home after two viewings. After some frustrating experiences with other agents this was refreshingly smooth and effective.PositiveResponsiveness, Professionalism
5/5
TrustpilotProfessional, proactive, courteous
When I bought my property in Buckland in 2007, I was so impressed by Jackson-Stops Dorking that I vowed to sell via them when the time came in late 2020. I did consult other agencies but didn't find them convincing. I didn't need them to "gush" over my property but I did want them to be enthusiastic and this is where I felt JS had the edge. The staff are knowledgeable, courteous, lively, pragmatic and savvy; they priced the house correctly and managed the offers that came in professionally. My expectations were managed throughout the process. As the sale was linked to a divorce, there were several hurdles, all of which JS managed with good humour. And they even managed to find my next home! They let me know the minute a perfect cottage came onto the market in right area. JS don't just sell property, they guide the customer through the process. If you are looking for a professional firm that employs experts staff then you should look at Jackson-Stops.
Dear Jacq, thank you for taking the time to share your experience of our Dorking branch, we're delighted their expertise and professionalism shone through on the buying and selling side. We wish you every happiness in your new home.
5/5
TrustpilotWe sold our house in Northamptonshire…
We sold our house in Northamptonshire with Robert Godfrey who was absolutely fantastic. The team were highly professional and Sue was wonderful at managing the house viewings. Would very much recommend Jackson-Stops again
Dear Karen, we're proud to receive your review, thank you. We'll make sure it reaches Robert and Sue. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotThank you
Finally having internet and settled in, we absolutely love our beautiful new home which we purchased through Jackson-Stops, Woburn. Thank you to everyone in the office and especially to Neil Abraham whose personable and professional manner came into its own with our tight timeframe and Neil's prompt assistance with communications without which we may still be waiting to move. Very much appreciated! This is the second time we have pruchased through Jackson-Stops, Woburn and again, a five star service. Best wishes
Dear Andi, thank you for leaving us your five star review and feedback. We wish you every happiness in your new home. Best wishes from us all, in particular, our Woburn team.
5/5
GoogleI recently had a flat rental fall through last minute and luckily ended up renting through Jackson-Stops in Richmond who found me a better flat than the one I was meant to move into! I received great help from Jade who placed me in a new property within a week. She was incredibly understanding, helpful and professional, the whole process was fairly easy, I would highly recommend this company if you are looking to rent!PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotPersistent
Anthony was patient, persistent and is experienced
Thank you for your review, and we are pleased you felt the service you received was delivered with patience and persistence. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent
We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!
Thank you very much for your review, and we are delighted to hear that your experience with the Bury St. Edmunds team was friendly and efficient, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleJackson-Stops Richmond was a real pleasure to deal with. They were very responsive, always available, understanding and supportive. I can only recommend them and looking forward to be their tenant as I know I found reliable partners should any issue occur. Jade and Laura were especially helpful and I can only thank them for being flexible and always there for me.PositiveResponsiveness, Professionalism
5/5
TrustpilotRecognition for Exceptional Service
Recognition for Exceptional Service, Laura Howard Lettings
Dear Nicholas, we are delighted that you took the time to leave a five star review for Jackson-Stops, and in particular your experience with Laura from our Bury St Edmunds branch. We are so pleased to hear that Laura provided an outstanding service, and that you regard her as an exemplary representative of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
5/5
GoogleFrancesca was amazing, super professional. We were very happy with her support and help. I recommend her for anyone looking to rent a flat in Kingston / Teddington areas. Thanks for the good work!
Dear Ricardo, We are really pleased to read your positive review regarding the service from our Teddington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleI rented a lovely two bedroom flat through Jackson Stops and found their service to be the best of any estate agent I have ever used. There was always someone there to talk to or email and even when I locked myself out of the flat, one of their team came over to let me in. I will definitely be using them again in the future.
5/5
GoogleCharlie has been an incredible agent. Our particular situation was tricky and complicated but he has been constantly communicating and with utmost clarity. The uncertainty of the market has been quite scary so it was comforting to have such a competent agent tide us through.
5/5
TrustpilotOutstanding service
We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.
Dear Clive, thank you for taking the time to share your experience of our Bury St Edmunds team. We're extremely proud to hear how we compare against other agents. We know that moving house can be difficult so it’s great to hear that we made it that much easier for you.
5/5
GoogleJackson Stops have been nothing but helpful with my search, especially Isabel, who has been nothing but supportive and informative. Would definitely recommend.
Dear Ed, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleI've recently worked with Katie at Jackson- Stops Richmond to secure a property to Let and she's been really helpful throughout; from the initial viewing through to paperwork, she's been very quick to come back to me on any questions and lovely to deal with generally. A good experience in a busy time for rentals.
5/5
GoogleI've recently rented a new flat through Lara, Tom and the team at Jackson-Stops Teddington and have to say it was a great experience. Regular communication and an easy and transparent process made what can be a difficult time much easier and less stressful. I really appreciate the attention and service I've experienced, thank you!
5/5
GoogleMark and his team recently let my flat in Hampton Wick before it had even gone to market and before the decoration had finished at the asking price. Couldn't be happier with the Tenant. Thank you and well done!
We were very happy to be able to help Georgina - it was the right property and the right tenant at the right time! Best wishes, Mark
5/5
TrustpilotMartina from the Property Management Team
After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!
Dear James, we are pleased that the issue you experienced was quickly resolved by our staff, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI was reccomend this estate agent from a friend who assured me to look no where else, after agreeing I see why, amazing service from Jamie, whilst embarking on the sale of my 3 bedroom house. I had worries about selling however he addressed all my concern's, the process was fluid, professional and seamless. Thanks again. Highly reccomend!
Dear Jack, Thank you for taking the time to leave a lovely review regarding Jamie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent estate agents, personal service.
Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.
Dear Susan, we are pleased to hear that you felt supported by Jackson-Stops during the sale of your home, and that the process went smoothly. Thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
5/5
GoogleMy partner and I recently rented through JacksonStops in Teddington in October and Lara Hammond made the whole process very easy and stress free. We registered on the Monday and by Wednesday evening we were able to secure a lovely flat that suited out needs perfectly. Five Star Service All RoundPositiveProfessionalism
5/5
GoogleSpoke with Alex about the renewal of our tenancy when the existing tenancy had expired. Found Alex to be proactive, helpful and professional, and the communication was excellent. I highly recommend contacting Alex and the team in Jackson-Stops if you are a landlord looking to relet or a tenant looking for the right property.
1/5
TrustpilotWOBURN OFFICE
WOBURN OFFICE Whilst maybe not directly the fault of the Company they were acting as the agent for a property I viewed. I was contacted at 1pm to be told the Landlord wanted to accept us as tenants and all the referencing paperwork would be conpleted after giving my family the good news I was emailed by the agent to say " actually they might now be offering it to a farmhand who lives local and doesnt need any of the maintenance sorting but will let you know" After a few follow up emails I got a response to say "sorry they are letting the other person have it"As potential tenants letting Agents do a lot of quite intrusive checks before even approaching a landlird, perhaps the same thoroughness should be applied before taking on Landlords.In the space of 24 hours we went from delight to bitter dissapointment which shouldnt happen.
Dear John, I'm sorry to hear of your experience. We would welcome the opportunity to discuss this further? Please use social.media@jackson-stops.co.uk to get in touch. Best wishes, Jo from the marketing team
5/5
TrustpilotThanks Karl
Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊
Hi Greg, we're so pleased you took the time to leave a review about the great advice you received from Karl, and that you would highly recommend Jackson-Stops. Best wishes from all of us at Jackson-Stops.
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