Trusted Agent profile · Taunton
★★★★★
900 reviews across 2 platforms
1 The Crescent, Taunton, TA1 4EA
Robert Cooney's office in Taunton, at 1 The Crescent, is rated 2.3 out of 5 across 900 reviews on two platforms, including 171 Google reviews rated 4.6.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
5/5
GoogleThe service and professionalism was absolutely spot on from start to finish. With a knowledgeable and insightful market appraisal by Rob at the start, and on through the entire selling process expertly aided by Gail and Sarah, we were extremely happy with the whole experience. We would unhesitatingly recommend Cooneys Estate Agents to anyone with confidence.
Thank you for your taking the time to leave our 5 ⭐️ review!
1/5
TrustpilotAwful to deal with
We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.
1/5
TrustpilotReally poor service
Really poor was selling my house through them I wish I hadn’t. Max a manager at Witney left (don't know why but don't blame him) no one told me he had left just silence - no returned calls. They just do a lot of sitting around. No one seems to know what’s going on they never call back and can never really speak to anyone who knows about the sale. I have sold many houses in my time but these have to be the worst agent I have used. Feedback is non existent. A really poor experience. AVOID.
5/5
GoogleBoth the Letting and house sales of Robert Cooneys in Taunton have been very professional giving me an extremely good service during my seven year time with them, especially Tilly on Lettings and Sarah in House Sales. I cannot give them a high enough recommendation.
Thank you so much for our glowing 5* review. Here's to the next seven years working together.
5/5
GoogleI highly recommend Robert Cooney Estate Agents. The whole team from start to finish were friendly, enthusiastic, helpful and professional. My wife and I viewed a property that they were marketing and decided that it was the one for us. Our …
Thank you both very much for your generous review. We’re so pleased everything came together so smoothly and that you’re now settled into your forever home. … More
5/5
GoogleRobert Cooney delivered exactly as promised! A quick sale and seamless progress to completion. Silvia in particular was excellent at keeping us updated on progress throughout. I would highly recommend Robert Cooney.
Thank you so much for your wonderful review. We’re delighted to have delivered the quick, smooth sale you were hoping for. Silvia will be thrilled to hear your kind words. We truly appreciate the recommendation.
5/5
GoogleFrom the very first viewing to collecting the keys, our experience with Robert Cooney has been nothing short of outstanding. The whole process was handled with such care and professionalism, with just the right support at the right times to …
We are delighted to hear this, it was a real pleasure helping you through the process. … More
5/5
GoogleI used Rob to sell my late mothers house while I was overseas. They made everything really easy and kept me up to date with everything as an when it happened.
Thank you so much for your review and choosing us to handle the sale of your late mother’s home while you were overseas. We work with clients all over the world so making the process seamless, regardless of time zones or distance, is something we take great pride in. We’re really pleased to hear you felt well updated and that everything was made straightforward for you. If you ever need our help again, from near or far, we’re here.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
5/5
GoogleI had a great experience with Robert Cooney. The team was supportive throughout the buying process and communicated clearly at every stage. Thank you for making everything smooth and stress-free.
Thank you so much for taking the time to leave this review. We’re really pleased to hear you felt supported and well-informed throughout your purchase, clear communication and a smooth, as-stress-free-as-possible move are exactly what we aim for. Wishing you many happy years in your new home and if we can help with anything in future, please don’t hesitate to get in touch.
5/5
GoogleI called to request some information about photography on one of Robert Cooney's listing. The person who answered my call was bright and polite. She passed my query on and later that day I received a very nice voice message from Karen with the information. They stood to gain nothing from me, I wasn't buying or selling. Just provided gold old fashioned service with a smile.
Thanks so much for your kind words and 5 stars! We're glad Karen and the team could help, and it's great to hear you had a positive experience. If you ever need anything else, we would be delighted to help 😊 …
5/5
GoogleGail was an absolute super star dealing with what became a very stressful move. She was efficient and always kept us in the loop! She was also very understanding when it got tricky! We couldn't have got through it without her!
We are really grateful for your review and appreciation of the part Gail played in your move 🏡 ⭐️ …
1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
5/5
GoogleWhat an amazing experience purchasing a property through Robert Cooney in Taunton. They were all amazing, but a special thanks to Dominic and Silvia for their help and support throughout.
5/5
GoogleWe had a very positive experience with Robert Cooney Estate Agents, Ben, Rohini & Silvia. They were always helpful and responsive. Overall, a good service!
Thank you for your kind review, we’re really pleased to hear you had a positive experience. Wishing you all the very best in your new home.
2/5
TrustpilotBad property management
I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.
1/5
TrustpilotMarket Harborough Branch.
I cannot recommend them at all. I went into the branch in Market Harborough to make an enquiry. I made it very clear it was just an enquiry as I had not decided yet if I wanted to sell my property.I received a few calls and I politely informed them I still was not in a position to proceed as I was undecided. No issue until I received a call from an individual calling himself Dylan. He was asking me to consider a valuation. I informed him I will proceed with a valuation when I have decided to proceed with the sale of my home. He pressed me further, and called me mate which I didn't particularly like. I explained why I was not ready to sell as a matter of courtesy, even though I could have simply ended the call politely. I informed him I was accustomed to living in a multicultural area and considered the people in MH, who are mostly English, to be less straightforward than those I was accustomed to dealing with. A neighbour informed me she had 6 no shows when she was selling her home. That gave me some concerns. He said nothing and I continued to explain I was not ready yet. He pushed me further and I told him I'll get back to Connels when I'm ready. While I'm talking he abruptly put the phone down after saying all right mate. I found this extremely rude so I called back to challenge him. He was aggressive and stated he was Indian and I was being racist which is of course total nonsense. He further stated that Connels will not deal with racists. How dare he comment in that way? What do I owe him or Connels? Nothing. How incredibly deeply offensive and an incredible slur on my character without any justification. How would he like it if I called him racist? It was him who stated he was indian.The truth is that he got extremely frustrated at my persistence in refusing to agree to a valuation. They want to value so that a process can start. They want to set the timetable. I won't accept that. Why did he mention he was Indian? On what basis did he conclude I was racist? I found him extremely offensive and made a complaint the same day. Three weeks on and no reply, except one saying the area manager will issue his formal reply soon. How arrogant wording is that? I am a professional landlord and am accustomed to dealing with many estate agents, but just didn't know any in the area and regretfully I walked into their MH branch. I have not experienced such disgusting behaviour from an estate agent. I still await their reply to my complaint.I think others should stay clear of them and I will be sharing my experience of them with many others, face to face, social media and websites I write on. Dylan is an extremely unpleasant man. Connels really scrapes the bottom of the barrel. They can't recruit better than him? Their staff do not have the right to be abusive to others. No one had.
5/5
GoogleAll the team was amazing! They were very supportive and helped promptly throughout the buying a property process. Special thanks to Mr. Ben Dunton!
Thank you for your 5 star review! We’re so pleased to hear you felt supported throughout your purchase. Your special mention to Ben means a lot to him. Have a very happy Christmas in your lovely new home 🎄
5/5
GoogleI’m over the moon with the service I have received from Robert cooney I have purchased my new house and sold my previous house with them and have no complaints in the work they do 5* rating would highly recommend Very fast, efficient and friendly staff who have supported through both the buying and selling process
Thank you Kate for our 5*s. We are delighted you’re over the moon!
5/5
GoogleKate and her team at Robert Cooney have always acted with real professionalism. I have bought, and sold houses through the agency, and would definitely recommend them to anybody looking for a reliable and consistent high level of service.
We really appreciate your review… thank you very much ⭐️
5/5
GoogleWe recently sold our home with Robert Cooney and couldn’t be happier with the experience. Having previously bought through a couple of Taunton’s well-known national agents, we found that process lacking in professionalism and care, so we were really hoping for something better this time around. Thankfully, the team at Robert Cooney delivered exactly that. From start to finish, they were approachable, professional, and genuinely supportive. We always felt well-informed and looked after, and their calm, no-pressure approach made a real difference. It was such a contrast to our previous experiences, and we’re so glad we chose them. We wouldn’t hesitate to recommend Robert Cooney to anyone looking to sell or buy locally.
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
5/5
GoogleRobert Cooney were proactive and kept pushing at selling my house, firmly contacting the various people involved, regularly keeping me informed about progress, and generally doing a far better job than my solicitors.
Thank you so much! We are thrilled to hear you felt we kept things moving! Delighted it all came together and really appreciate you taking the time to share your experience.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Cooney's Taunton office has 900 reviews across two platforms: 171 on Google, 729 on Trustpilot (across the whole business).
Robert Cooney Taunton is rated 2.3 out of 5 across all 900 reviews, and 4.6 out of 5 on Google from 171 reviews.
Robert Cooney Taunton, 1 The Crescent, Taunton, TA1 4EA.
