Trusted Agent profile · Taunton
★★★★★
419 reviews across 2 platforms
43 High Street, Taunton, TA1 3PN
Palmer Snell's office in Taunton, at 43 High Street, is rated 4.3 out of 5 across 419 reviews on two platforms, including 321 Google reviews rated 4.8.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
5/5
GoogleFirst time renting through an estate agent and I must say Lucy was absolutely fantastic with us and helped us every step of the way, thank you so much Lucy you are a starPositiveResponsiveness, Professionalism
Thanks for the great 5* review! Best wishes, Scott , Customer Relations.
1/5
TrustpilotIncompetent and Unprofessional - Avoid This Agency
Our experience with this real estate agency has been absolutely terrible. Despite providing all our details, including the fact that we have two children, we were invited to view a house in Poole. With only one day's notice, we made a seven-hour drive from Liverpool to Poole. We liked the house, but it did not have a garden, so we recommended it to a couple of our friends, also from Liverpool, who will be moving to Poole with us at the end of August. Our friends immediately came to see the house. After they returned to Liverpool, the agency informed them that the owner does not accept children. This crucial information should have been communicated to us and our friends from the beginning. The whole process was a complete waste of time, resources, and effort for both families. The situation was handled in an utterly inefficient and unprofessional manner. I strongly advise against using this agency to avoid similar frustrations. This level of incompetence and lack of basic communication is unacceptable.
5/5
GoogleGreat service from Ben and the team, helped me move super quick. Very informative and there every step
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff here are amazing! Super quick and efficaint, everything was sorted within a week, really helpful and kind. Hannah Puplett was so nice and reassuring, kept me updated and explained everything to me, I would 100% recommend Palmer Snell in Taunton
Hi Jemma, thanks for your great 5* review and recommendation. It's wonderful to read that you had a reassuring and efficient experience with Hannah and the team at Palmer Snell in Taunton. Best wishes, Tracey.
5/5
GoogleI can’t thank the Palmer Snell lettings team enough for finding me the perfect property for me and my family! A special thanks, goes to Alice and Beth who really went out of their way for me. The team are very professional- I would highly recommend. Thank you all, Julia
Hi Julia, thank you for your kind words about our lettings team at Palmer Snell. We are thrilled to hear that Alice and Beth provided you with exceptional service. We appreciate your recommendation and are delighted that we could help you find the perfect property for your family. Thank you again for choosing Palmer Snell.
1/5
TrustpilotPalmer Snell in Taunton is an…
Palmer Snell in Taunton is an absolutely dreadful letting agent. When they are organising the contract ok, however when it comes to issues with the property such as heating not working leaks, water ingress, cooker not working and dangerous and many other issues, things DONT get dealt with.Weeks without heating or hot water, nothing done repairs promised and don't happen.Absolutely useless Letting agent
5/5
GoogleThank you to Lucy for such a quick and supportive renting process! The property was exactly as described on the website and Lucy answered all our emails/returned calls in a timely manner. Very positive experience with Palmer Snell, thank you!
Thank you Jenny for your 5* review and kind comments. It's good to hear that Lucy provided you with excellent service. All the best, Mike.
5/5
GoogleAnisha was excellent. Friendly, polite,and reassuring as she guided me through the process. She was very accomodating and replied to queries very quickly. Thank you for making it as stress free as possible.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelped us find a property that would is perfect ticked all the right boxes can’t thank the letting team down without fail. For example Alice,Amy Jayjay and the others in the team we can’t thank you so much for helping us. Went above and beyond so thank you 🙏 😃 …
Thank you for your glowing 5* review Georgie Murray-Gourlay. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with Ben was amazing! He was very knowledgeable and really attentive - highly recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDiane was fantastic kept us informed during the tenant applications. Easy to talk to and professional.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBen, Lucy and team at PS have been very helpful in the process of my pending move. Thank you very much for your responsiveness so far.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Lorin Milligan at the Taunton branch, can’t praise her or the team enough. Lorin was always very helpful and very knowledgeable. The rest of the team were very polite, helpful and always friendly. We highly recommend them
Dear Susan, Thank you for the 5 star review. I am pleased to see that you benefited from the passionate and personal approach taken by the team at the Taunton branch. Kind Regards, Sarah
1/5
Google*** AVOID *** Extremely poor service from the letting section. Worst decision I could have made choosing Palmer Snell to let my property. Would give 0 stars if it was possible. When I was initially setting up the tenancy, I phoned, eventually got though. The lady answered the phone with her pub job greeting, realised her mistake then hung up. Wish I followed my gut and stopped it then! I have had to chase and chase them for information, very unresponsive. I feel bad for my tenant as it’s not the service he deserves. I have had money taking out of my rent money for services I that didn’t initially request, and I have requested to be stopped. No one willing to take any responsibility. Very very frustrating first experience as a landlord. *** AVOID ***NegativeResponsiveness, Quality, Professionalism, Value
Hello Michelle, Thank you for taking the time to alert us to your concerns. If you have not already done so, please feel free to contact us and discuss your concerns further via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleSo pleased we chose the auction process to sell our mother’s property alongside doing probate. Best way as property was empty and we wanted a quick committed buyer. Lots of viewings & fast completion from accepting an offer. Thank you.
Thank you so much for your 5* review Fliss! We're delighted to hear that the auction process worked well for selling your mother's property and that you were pleased with the quick and committed buyer. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you Ben and all the other guys. We are happy in our new home.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA good team giving excellent service
Carole and her team successfully sold a house for us recently. They were supportive and efficient at all times during the process. Communications were good. Excellent outcome in difficult times. Would whole heartedly recommend.Peter and Maria Openshaw
1/5
GoogleAfter renting with palmer snell from december 2019 until present, we had a ceiling collapse in december 2019 they turned the water off to the main bathroom in the house and has taken them 10 months to get someone out to repair it very unprofessional leaving us in a really difficult position and really hard to speak to as they always seem to be on 'holiday' this is by far the worst experience i have had with any business.
Dear Mr Britton, I am sorry and saddened to read that you have decided to voice your concerns in such a manner considering our local team have been trying to contact you directly about the matters raised. As your landlord has now sought the involvement of the courts, as I am sure you will appreciate, we will not respond further in this reply. However, should you wish to now engage with our local team to actively address and resolve the outstanding matter, please contact us directly. Kind regards
4/5
GoogleI have received very good service from Palmer Snell, as a landlord seeking a new tenant. There was one minor hiccup over the Deposit Protection Scheme, but it was readily resolved. I will happily use them again.
Hi Colin Thankyou very much for this review and the 4 stars! Great to hear you recieved such good service and that the deposit problem was quickly resolved! If there is anything more we can do to earn that extra star, don't hesitate to get in touch. Kind regards, Jake
5/5
GoogleWe have meet jay jay the staf of palmers snell He is so kind
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI experienced a fantastic service from Palmer Snell. I had only a week to move and Jay Jay managed everything for me in a professional and timely manner which was considerably stress free! Thank you to the team.
Many thanks Lucy for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. After being told on Thursday 28/3/24 I was accepted for a rental property at close of working day. It was a bank holiday weekend so couldn’t contact with the information they needed. After trying constantly phoning from Spain to repeatedly get answer machine no call back or acknowledgment from them in any way. After finally being able to speak to the person dealing with it to be told that they are sorry owners have decided to go with someone else. A bank holiday is out of anyone’s control. I feel this is disgusting on palmer snells behalf .. could never recommend them.
1/5
GoogleAwful, made myself and a 4 year old wait 6 months without a washing machine and oven as it broke and they wouldn't answer emails or get back in touch with me until I emailed saying I was going to buy one and send them the receipt. Have taken it higher now. So glad to be out of their property.
I am sorry that you have felt the need to write this review. After trying to work with you for several months, knowledge of additional people and pets staying in the property the landlord decided to serve notice and is now spending a considerable amount of money in refurbing the property.. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI just booked a property visit
I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus. Nice preview of the company customer treatment.
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