Every review we hold for the Taunton office, from every platform, shown as written. First names only.
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5/5
GoogleJJ and Tom were brilliant when it came to renting out my property. They found a great tenant within just a week of listing. They kept me fully informed throughout the process, including all the latest changes and updates in the rental market. The customer service was excellent from start to finish professional, responsive, and genuinely helpful. Highly recommend their services if you're looking to let your property!
Tony Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We're thrilled that you had a positive experience with JJ and Tom. Our team always strives to provide excellent customer service and to keep our clients informed every step of the way. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have had a really lovely experience with Palmer Snell. I would like to specifically thank Jay Jay and Alice for all the help they did in helping us set up and complete the move. We lived far away so travelling was hard especially with a small child and they made it very convenient for us to remotely view the house and helped us get the documentation done quite quickly. They were always available for any enquiries and made time for us to see the house later in person. We had a very short timeline and they made sure it all got done within that time. I could not have been more happier with the service they provided. Would definitely recommend them if you are looking for a place in Taunton.
Krishna Β· 10 August 2025
Agent replied Β· 9 September 2025
Hello Krishna,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that Jay Jay and Alice were able to make your move as smooth as possible, especially given the challenges of distance and a tight timeline. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleReally great experience with Palmer Snell, particularly Alice who has been really helpful! They have really good communication, and they are really quick to respond to emails! Alice has made us feel very welcome and comfortable for our first time moving, I would recommend them to anyone looking to move.
Abby Β· 18 December 2025
Agent replied Β· 25 December 2025
Thank you so much for your kind words, ! We're thrilled to hear that Alice and our team at Palmer Snell made your first move a smooth and comfortable experience. Our priority is always excellent communication and prompt responses, so we're β¦ More
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5/5
GoogleGreat experience with Palmer Snell Taunton, with a special mention to Jay Jay. Heβs helped us with two moves now, and this time he knew exactly what we were looking for. Always responsive and clear, he made the whole process smooth and stress-free. Really appreciate his support and would happily recommend him.
Sibongile Β· 25 November 2025
Agent replied Β· 25 December 2025
Thank you so much for your kind words about Jay Jay at Palmer Snell Taunton! We're thrilled to hear that he was able to make both of your moves smooth and stress-free. We'll be sure to pass along your feedback to him. Thanks for choosing us and for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI dealt with Jayjay through the whole process of letting out my flat & he went above & beyond in every aspect to help it be as smooth sailing as possible. I had viewings the next day & people in within 2 weeks from first showing Jayjay the flat! He done everything for me & kept me up to date with everything. Very happy with my experience. 10/10!
Sara Β· 3 April 2025
Agent replied Β· 26 May 2025
Thank you for your kind words! We're thrilled to hear that Jayjay provided top-notch service throughout the letting process. Getting viewings and tenants so quickly is a testament to his dedication and hard work. We're glad to have exceeded your expectations and look forward to continuing to be your go-to for all your letting needs. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThey were very helpful with answering our queries and our applications were handled in a timely manner. I am very pleased with the service. Thanks
Just to give an update, this is my second time using this letting agency and by far i am pleased. Just a shout out to Alice who has been really helping with us every step of the way. Jayjay was also helpful in stepping in on Aliceβs absence. We even received a welcome box which was amazing and thoughtful. I would definitely recommend them π Thank you for all your hardwork. Much appreciated π
Sarah Β· 4 October 2024
Agent replied Β· 21 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAlice was great sorting out everything for our move into new property she was fantastic in showing us round the property and was very thorough and prompt with all the paperwork
Thank you
Jon Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind review, Alice is an amazing member of our team and we're so glad she was able to make your move into your new property a smooth and enjoyable experience. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHarry has been brilliant throughout my property purchase. I Cannot praise him enough, his diligant nature and easy communication have been a godsend during what could have been a stressful time. The whole team have been brilliant throughout.
Thanks again, Sam
Sam Β· 26 October 2025
Agent replied Β· 25 December 2025
Thank you so much for your kind words, Sam! We're thrilled to hear that Harry and our team provided you with excellent service during your property purchase. We always strive to make the process as stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
TrustpilotSales Enquiry
Deanne was wonderful when I called her about a property this morning. She has excellent people and communication skills and we are very impressed. Deanne was very thorough with her questions about our buying position, took the time to talk through options, suggest properties to view and she was very professional and super helpful. Thank you Siobhan
Siobhan Β· 14 March 2026
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5/5
GoogleWe sold three houses with the team at Palmer Snell during 2024/25. They were excellent every time. They listened carefully to what we wanted and more than met our expectations at every stage of the process from developing the brochure/particulars, organising and managing viewings, negotiating on offers and ensuring the conveyances went smoothly. Their communication was excellent - we were kept up to date at all times. We highly recommend them.
Gareth Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for choosing Palmer Snell to help with your real estate needs. We are thrilled to hear that our team exceeded your expectations and provided excellent service throughout the entire process. We pride ourselves on listening to our clients and ensuring a smooth and efficient transaction. Thank you for the recommendation, it means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIt has been a pleasure renting a property with Palmer and Snell.Jay Jay has been amazing and communicated with us quickly with all information throughout the whole process and being so helpful.
The online system like moving assistance made the post rental processes very easy.
The online portal to register any complaints or queries is very simple and effective.
Tony Β· 24 February 2025
Agent replied Β· 13 June 2025
Thank you for your terrific 5* review and for your complimentary comments Tony. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA huge thank you to Alice who has been just so lovely in helping me these last few weeks. Always friendly, always smiling & went out of her way to make sure I was looked after, kept updated and supported wherever possible. Some people just make the world a nicer place & Alice has done just that. At a difficult time for me she has made a difference. Thank you Alice. And sending you kindest wishes. Debs
Deb Β· 23 March 2024
Agent replied Β· 21 June 2024
Deb Stodgell thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAll of the team were so supportive and helpful with my partner and I. Alice was very knowledgable and welcoming - would definitely recommend
Syders654 Β· 16 January 2026
Agent replied Β· 16 April 2026
"Thank you for your kind words! We are always happy to provide exceptional service to our customers, and we're glad you had a great experience with Alice. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI canβt be more grateful for all of the help from the lettings team in Taunton! They are always there for me when I need them, special thanks to Tom, Alice and JayJay keep up the good work
TomaΕΎ Β· 2 September 2025
Agent replied Β· 9 September 2025
Thank you for your kind words! We are delighted to hear that our lettings team in Taunton has been able to provide you with exceptional service. We will make sure to pass your praise onto Tom, Alice, and JayJay. Thank you for your continued support and we look forward to assisting you in the future! π Kind regards, Maggie, Customer Relations.
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5/5
GoogleTom was great on the phone and made me feel at ease. Would recommend using Tom at Palmer Snell
Jason Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the positive feedback! Tom is one of our top agents and takes pride in providing exceptional customer service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
Googletoday I am a very happy man, I got the keys to my first flat, it was hard but we did it, and I would like to said thank you very much for your help, very close people to me, from Palmer Snell, they were very helpful and willing to help, we encountered a few problems, but they were very professional, and solved them so quickly. I'm will definitely be come back in the future, I would also like to said big thanks to Sarah, throughout my race for the first flat, She was with us all the time, and helped, Sarah Thank you very, very much. You did a great job. Me and my wife, we can certainly recommend it to everyone
Lukasz Β· 26 August 2023
Agent replied Β· 21 June 2024
Thank you for your terrific 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRented a property with palmer snell Taunton- excellent experience thanks to Alice- we have found our perfect family home! Would highly recommend Alice.
Charlotte Β· 4 December 2025
Agent replied Β· 25 December 2025
Thank you for your kind words! We are so glad that Alice was able to help you find your perfect family home. We truly value your recommendation and look forward to helping other families find their dream home as well. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleThank you to JayJay and his team in Taunton for the help in turning my rental property around in about two weeks. I had a tenat leave after 10 years and the property needed a complete refresh. They managed to get quotes and contractors to go in and complete the refurb in two weeks. Whlist doing this they also found a tenant to move in the day refurbishment was completed.
Thank you JayJay and his team for pulling out all the stops and making a change of tenant and refurbishment an easy process.
Rosie Β· 4 September 2025
Agent replied Β· 9 September 2025
We are thrilled to hear about your positive experience with us, thank you for taking the time to write this review! Our team is dedicated to providing efficient and high-quality services to our clients, and we are glad we were able to turn your rental property around in such a short amount of time. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA big Thanks to Palmer Snell and Alice for helping me find a house quickly to rent for my son and i. Alice was very professional and conscientious of my situation and sorted everything to enable me to get the Keys of the house. Cant thank you enough Alice as you have created a new chapter for us both. Fantastic Job .
Thanks
Lloyd
Lloyd Β· 21 June 2024
Agent replied Β· 25 August 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Lloyd. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMany thanks to Isobel at the Taunton branch for all her help selling my motherβs home recently. She took a genuine interest in the property which always makes a difference, and engaged with potential buyers in an enthusiastic way always ready with ideas or any information they might need. I was also very pleased that she kept me informed about all the viewings, both bookings and feedback after each one without having to chase. I went the New Method of Auction route and was very pleased with the outcome. Thank you!
Rachel Β· 22 June 2023
Agent replied Β· 21 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe are renting a property through Palmer Snell currently and have been working with Jay Jay who has been incredible. We were stuck in a tricky situation due to our initial rental property having a burst pipe (no longer available to rent) and needing somewhere to live before Christmas. After having dealt with a number of agents things were looking dire.
Jay Jay was efficient, professional and managed to get us into a great property within days! Absolute dream.
We cannot thank you enough!
Olesya Β· 13 February 2025
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1/5
GoogleI've never gone back to Palmer Snell since they last rented my house and without me knowing changed the new tenant's electric and gas over to a supplier called Spark. It caused no end of confusion since I was telling the tenants the supplier was EFD, but behind the scenes Palmer Snell had placed some small print in the contract that they could change energy supply over to Spark when setting up a new tenancy. It's only now years later that others have voiced the same happened to them. Palmer Snell, Taunton unfortunately have lost my business for life due to this incidence.
Brian Β· 10 August 2025
Agent replied Β· 9 September 2025
Thank you for bringing this to our attention. We apologise for any confusion or inconvenience this may have caused. We have reviewed our processes and have made changes to ensure transparency and clear communication with our tenants in the future. Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
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2/5
GoogleRang for some help with Deposit Scheme after they had taken over letting of a property from another agent. Promised to email details and nothing happened. After multiple attempts I finally got through again, it seems their phone system was failing and requested a call back from the person concerned. Fingers crossed for a return call.
Hugh Β· 16 March 2026
Agent replied Β· 16 April 2026
Hello and thank you for taking the time to leave a rating. Iβm sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleSarah Hutton and the team at Palmer Snell, Taunton have been nothing short of exceptional in dealing with the sale of my property. Sarah went above and beyond every time. My thanks also go to Alice and Kerry for the time and effort they put into the property too.
I wouldnβt hesitate to recommend them and have in fact already done so on two occasions πͺ
Sam Β· 23 March 2024
Agent replied Β· 21 June 2024
Many thanks Sam Holliday for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
