Palmer Snell Taunton reviews

★★★★★ 5/5

Google

Just like to say a special thanks to Lucy and Ben at Palmer Snell . They have gone above and beyond. The service was excellent. My experience with them was amazing, friendly , understanding and so so professional. I had experiences with other estate agents in Taunton and never heard back from most of them. But Palmer Snell answered every email swiftly . A truly great service . Thank you Lucy and Ben .

Ash · 22 June 2022

★★★★★ 5/5

Google

A genuinely friendly, personable and totally professional service. I had found it difficult to engage with a number of other agents because of what seemed to be very high demand for properties to let and they didn't really seem interested in helping. However, with Palmer Snell from first enquiry and registering for the mailing list, to being actively called a few times to see if certain properties would be of interest to me, through to viewing arrangements, application and referencing - Anisha made the whole process feel totally natural, seamless and positively managed. Very easy to deal with. Thank you. Very happy with the property they found for me. Based on my experience I can highly recommend, Anisha and the team at Palmer Snell Taunton without hesitation.PositiveProfessionalism

Grant · 22 June 2021

★★★★★ 5/5

Google

Professional, Amazing, Friendly, Outstanding! There are so many words that I would use to describe the staff at Palmer Snell, however Anisha has summed them all up, and gone out of her way to Give me daughter and I our first home. From the warm and friendly welcome to the understanding nature when hearing our story. There has been constant communication and for once I have not had to chase for an update. I can not recommend this Estate Agency more to anyone looking. Thank you from two very exited and happy girls 🖤PositiveProfessionalism

Philippa · 22 June 2021

★★★★★ 5/5

Google

Only six days ago I enquired about a property to rent with Keri at the Palmer snell office . Keri arranged to meet me for a viewing the following day , and six days later I have the keys to my beautiful new home , thank you to Keri and Lucy for such a swift , efficient and above all friendly service . Thank you for making me a very happy lady .

Emma · 22 June 2022

★★★★★ 1/5

Trustpilot

I've received in excess of 20 calls…

This goes back to an initial enquiry I filled in 2024! I've received in excess of 20 calls over the last 4 months regarding sales and letting of my property. I've had to block there number, but they still try. Getting through to Taunton sales leaving a voicemail recieves no response! I've collected evidence to produce a complaint also to the ICO.

Craig · 28 May 2026

★★★★★ 5/5

Google

Selling can be a somewhat stressful business. Our experience was made so much easier through the engagement offered by Palmer Snell. Grace Mapstone was a star, proactive, personal and professional she handled our sale exceptionally well.

Gavin · 28 October 2024

★★★★★ 5/5

Google

We have just sold a property through Palmer Snell. They were recommended to us from a friend who had enjoyed a good experience with them. From start to completion, I found the whole process stress free and delivered from a very professional team. The team kept me informed on a weekly basis on how things were progressing. There were hic-cups with one buyer dropping out late in the process, but the team quickly got into action with numerous viewing that resulted in another sale. Well Done Palmer Snell's professional and friendly team.

Chris · 22 June 2020

★★★★★ 5/5

Google

I am so happy with the way that Lucy and Palmer's snell letting team have been helping us to move to Taunton within a short time frame. Lucy was helpful, responsive to any email or phone call and was always polite, friendly and professional. She helped us to view the property virtually and helped us in every stage of the process. Very honest, trustworthy and I could not recommend them enough! Thank you very much.PositiveProfessionalism

Mildu · 22 June 2021

★★★★★ 1/5

Google

Very poor customer service at the end of our tenancy. Despite having agreed to the amount of deposit to be returned with our landlord, we have found that the team at Palmer Snell have been slow to respond to our request for the return of the deposit. We are now having to resort to making use of the tenancy deposit scheme to raise a dispute to regain our deposit even though we and our landlord agreed how much should be returned at the start of October.

Chris · 24 November 2024

★★★★★ 5/5

Google

I am currently buying a property through Palmer Snell in Taunton. I would like to praise the Taunton team and especially Jordan, who has been extremely polite, professional and patient with me. He has also been very approachable, good humoured and knowledgeable. The initial paperwork was dealt with quickly and there has always been someone in the office to answer the phone and answer my questions. Excellent!PositiveResponsiveness, Professionalism

Sian · 22 June 2022

★★★★★ 5/5

Google

I am happy to recommend Palmer Snell to all prospective tenants after my very positive experience with Anisha during the process. Anisha has been very helpful and flexible while dealing with the intricacies of my relocation to Taunton from Liverpool. Also, I should mention one of Anisha's colleagues, Millie, with whom I have spoken to on a couple of occasions too. Millie was also very helpful and positive too. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Alex · 22 June 2021

★★★★★ 5/5

Google

Fantastic service from Palmer Snell moving to our new rental property, especially to Alice who has been so helpful and thorough throughout the whole process and kept us well upto date on what was happning.Thank you 😁 …

Lorna · 16 February 2026

★★★★★ 5/5

Google

Thank you Palmer snell for helping me find a good house to rent. The whole team of taunton branch has been very supportive and generous. Very quick in responding back.I got the property in less than a month’s time. Special thanks to Ben who took real interest and finding the property according to my needs and budget.

Gurleen · 22 June 2023

★★★★★ 5/5

Google

I wanted to say that I have been very lucky to be dealing with the most caring and kind person I could ever wish to deal with at Palmer Snell. Grace Mapstone is an inspiration and a huge asset to the company she works for. I let her down because I cancelled a viewing she had arranged for me due to having an offer accepted on a house I liked prior to my viewing. Grace was so supportive and understanding. She still offered to help me to find a surveyor. She knew a bit about me after I rang her and she just showed me so much encouragement, I am very humbled by her kindness and care. I really think this great lady is the most wonderful asset any company could ever wish for. I will never be able to repay her enough for her undying efforts and kindness. Laure Faucon-Swain

Laure · 23 June 2019

★★★★★ 5/5

Google

Me and my partner are currently part way through purchasing our first home using Palmer Snell and Countrywide Mortgage Services. Their staff have been very kind and helpful, especially Hannah who suggested the property that we ended up putting an offer on, as well as arranging a meeting with a Countrywide Mortgage broker, and Grace who we had several viewings with and who was very informative and helped us make the right choice. Also we would like to highly praise Countrywide Mortgage Services based in the Palmer Snell building. Our meetings with our mortgage advisor Beth were fantastic, she helped us through all the important stages of finding the best deal and the best lender as well as recommending a solicitor, and doing a lot of the leg work liaising between both lenders and conveyancers for us, which as first time buyers has made the process a lot less stressful. We would definitely recommend her as she has kept in regular contact during this time and has been extremely friendly and knowledgable about the whole process. A credit to her company.

Toby · 23 June 2019

★★★★★ 5/5

Google

Jamie helped my husband and I remortgage our house which we thought would be difficult due to the fact my husband and his brother owned the house and we were looking to buy his brother out of the property. What can I say other than Jamie was great, very supportive and extremely professional. The whole process ran smoothly thanks to Jamie and his team. He is very knowledgeable and listened to what we wanted. He was able to help us and we are so grateful for that. Thank you from the bottom of our hearts and we would definitely recommend Palmer Snell to others. Fantastic service, thanks again Jamie Natalie and Paul :)

Natalie · 23 June 2019

★★★★★ 4/5

Google

Thank you Palmer Snell for helping me find a perfect home.Special Thanks to Alice and Jay Jay for being amazing through out the Journey.Thank you for your patience and Assistance

Ansumol · 3 December 2024

★★★★★ 5/5

Google

Keri, Ben and the team was really welcoming and very helpful from recommending the property to key handover. The experience of moving to a new country is a big turning point and finding the perfect property could be a nightmare however feel very lucky to come across this agent as everything went so smooth!

Harshana · 22 June 2023

★★★★★ 5/5

Google

Thanks to all the team members of Palmer Snell Taunton especially Ben. Ben was very polite, professional and super helpful and I was able to get the exact property I was looking for without stress. I think he is an asset to your organization. I would definitely recommend Palmersnell at anytime. Thank you.

Kingsley · 22 June 2023

★★★★★ 5/5

Google

me and my partner were looking for a new place to live and Jay Jay was wonderful, he kept us updated on everything and would give us answers to anything we had queried about

Shannon · 26 July 2024

★★★★★ 5/5

Trustpilot

I received great service from the…

I received great service from the moment I walked into the Taunton branch. The contract to let was clear and personalised to my requirements. Alice and Jay Jay kept me informed almost daily and they work really well as a team. This has been the best letting service I have ever received. Highly recommend.

Louise · 18 January 2025

★★★★★ 5/5

Google

Kelly in sales was amazing, we couldn’t have asked for more. She went above and beyond and helped answering questions, she was very reliable. Couldn’t recommend anyone better.

Owen · 26 March 2026

★★★★★ 5/5

Google

I would highly recommend Palmer Snell for selling your property. I have just sold my house with the Taunton Office and the whole process was so smooth and stress free. They were great at communicating with updates regularly and the whole team were very professional they took everything out of my hands. The sell was complete within 8 weeks I was very impressed! Palmer Snell are the agents to use for selling your property don’t hesitate to give them a call.

Joanne · 11 August 2024

★★★★★ 5/5

Google

Excellent sales team, from Lucy with the mortgage application and the lettings team of Beth, Amy and Alice made it very easy and straight forward

John · 4 November 2024