Palmer Snell Taunton reviews

★★★★★ 5/5

Google

I wanted to say that I have been very lucky to be dealing with the most caring and kind person I could ever wish to deal with at Palmer Snell. Grace Mapstone is an inspiration and a huge asset to the company she works for. I let her down because I cancelled a viewing she had arranged for me due to having an offer accepted on a house I liked prior to my viewing. Grace was so supportive and understanding. She still offered to help me to find a surveyor. She knew a bit about me after I rang her and she just showed me so much encouragement, I am very humbled by her kindness and care. I really think this great lady is the most wonderful asset any company could ever wish for. I will never be able to repay her enough for her undying efforts and kindness. Laure Faucon-Swain

Laure · 23 June 2019

★★★★★ 5/5

Google

Me and my partner are currently part way through purchasing our first home using Palmer Snell and Countrywide Mortgage Services. Their staff have been very kind and helpful, especially Hannah who suggested the property that we ended up putting an offer on, as well as arranging a meeting with a Countrywide Mortgage broker, and Grace who we had several viewings with and who was very informative and helped us make the right choice. Also we would like to highly praise Countrywide Mortgage Services based in the Palmer Snell building. Our meetings with our mortgage advisor Beth were fantastic, she helped us through all the important stages of finding the best deal and the best lender as well as recommending a solicitor, and doing a lot of the leg work liaising between both lenders and conveyancers for us, which as first time buyers has made the process a lot less stressful. We would definitely recommend her as she has kept in regular contact during this time and has been extremely friendly and knowledgable about the whole process. A credit to her company.

Toby · 23 June 2019

★★★★★ 5/5

Google

Jamie helped my husband and I remortgage our house which we thought would be difficult due to the fact my husband and his brother owned the house and we were looking to buy his brother out of the property. What can I say other than Jamie was great, very supportive and extremely professional. The whole process ran smoothly thanks to Jamie and his team. He is very knowledgeable and listened to what we wanted. He was able to help us and we are so grateful for that. Thank you from the bottom of our hearts and we would definitely recommend Palmer Snell to others. Fantastic service, thanks again Jamie Natalie and Paul :)

Natalie · 23 June 2019

★★★★★ 5/5

Google

JJ was exceptional at handling my rental, no issues and he dealt with it all in the backround making it all so seamless. 100% recommend

Owen · 12 May 2026

★★★★★ 5/5

Google

Keri, Ben and the team was really welcoming and very helpful from recommending the property to key handover. The experience of moving to a new country is a big turning point and finding the perfect property could be a nightmare however feel very lucky to come across this agent as everything went so smooth!

Harshana · 22 June 2023

★★★★★ 5/5

Google

Hi Alice Cooke of Palmer Snell has been really helpful while my wife and I kept bombarding her with our ideas what our future home supposed to be like. Patience and profesionalism at a highiest level. Well done and thanks for been there for us this whole time. Kris

Krzysztof · 12 October 2025

★★★★★ 5/5

Google

Thanks to all the team members of Palmer Snell Taunton especially Ben. Ben was very polite, professional and super helpful and I was able to get the exact property I was looking for without stress. I think he is an asset to your organization. I would definitely recommend Palmersnell at anytime. Thank you.

Kingsley · 22 June 2023

★★★★★ 5/5

Google

me and my partner were looking for a new place to live and Jay Jay was wonderful, he kept us updated on everything and would give us answers to anything we had queried about

Shannon · 26 July 2024

★★★★★ 5/5

Google

We recently sold our house in Taunton and Grace from Palmer Snell kept us informed regularly and liaised with our buyers to keep everything "moving". We felt she took a personal interest in our sale which was reassuring. We would highly recommend her and Palmer Snell Taunton.

Dawn · 12 October 2025

★★★★★ 5/5

Trustpilot

I received great service from the…

I received great service from the moment I walked into the Taunton branch. The contract to let was clear and personalised to my requirements. Alice and Jay Jay kept me informed almost daily and they work really well as a team. This has been the best letting service I have ever received. Highly recommend.

Louise · 18 January 2025

★★★★★ 5/5

Google

Kelly in sales was amazing, we couldn’t have asked for more. She went above and beyond and helped answering questions, she was very reliable. Couldn’t recommend anyone better.

Owen · 26 March 2026

★★★★★ 5/5

Google

I would highly recommend Palmer Snell for selling your property. I have just sold my house with the Taunton Office and the whole process was so smooth and stress free. They were great at communicating with updates regularly and the whole team were very professional they took everything out of my hands. The sell was complete within 8 weeks I was very impressed! Palmer Snell are the agents to use for selling your property don’t hesitate to give them a call.

Joanne · 11 August 2024

★★★★★ 5/5

Trustpilot

today I am a very happy man

today I am a very happy man, I got the keys to my first flat, it was hard but we did it, and I would like to said thank you very much for your help, very close people to me, from Palmer Snell, they were very helpful and willing to help, we encountered a few problems, but they were very professional, and solved them so quickly. I'm will definitely be come back in the future, I would also like to said big thanks to Sarah, throughout my race for the first flat, She was with us all the time, and helped, Sarah Thank you very, very much. You did a great job. Me and my wife, we can certainly recommend it to everyone

Lukasz · 29 July 2023

★★★★★ 5/5

Google

Letting my property. The service I received was excellent. Great communication and attention to detail. All of the staff knew the details of the instruction, although I predominantly dealt with Nisha. It was helpful to have one person who managed most of the process, which made it a positive experience. She listened my requirements when matching a suitable tenant to the property. Many thanks.PositiveResponsiveness

Will · 26 August 2021

★★★★★ 5/5

Google

We got our keys to our new place Saturday and we really couldn’t be happier, Keri and Alice were amazing and so lovely, everything was an easy process and went smoothly, thank you to everyone who helped us finally get our home.

Elissia · 24 November 2023

★★★★★ 5/5

Google

Ben and Alex dealt with the rental of my flat in Norton Fitzwarren. There were a couple of hiccups and I fully understand I’m not the easiest of customers at times. Despite this they both were extremely helpful and very professional. I would certainly recommend Palmer Snell Taunton.

Dean · 22 June 2023

★★★★★ 5/5

Google

A big thank you to Ben at Palmer Snell, Taunton for finding a brilliant tenant for my property. He dealt with everything swiftly, ensured the whole process was seamless from start to finish and kept me updated throughout. A great job by Ben and the team. Thank you!

Janet · 22 June 2023

★★★★★ 5/5

Google

Absolutely amazing service from Ben and the team. Kept in contact with every update from the viewing to moving into our property. Extremely helpful and very informative. A great help with explaining how renting works and all the steps. Would recommend to anyone looking for renting properties!

Olivia · 22 June 2023

★★★★★ 5/5

Google

Can’t express enough how amazing Keri and the team were! Keri worked endlessly to find the right house for our family. Keri made everything exciting, relaxing and stress-free. It was a dream. We had updates throughout and was never left in the dark. Can’t recommend them enough, Thankyou so much! Megan and Jordan xPositiveResponsiveness, Quality, Professionalism, Value

Jordan · 22 June 2022

★★★★★ 1/5

Google

1 star is too high for this branch! Incompetence, deception, a massive lack of empathy. Unskilled and unknowledgeable staff. A huge lack of communication, understanding and accountability for their mistakes and errors. Undue pressure put on us by them, due to mistakes they had made. One staff member will tell you one thing, and another will tell you something completely contradictory two minutes later. The staff are rude and condescending, they never answer the phone, nor emails. They rope you in by sending the most lovely member of staff to value your house, sign you up. Then you get lumped with staff who honestly, shouldn’t be employed in general, let alone in the industry! I could go on and on. So if you want to be deceived, ignored, condescended and belittled then go ahead! Otherwise avoid at all costs!

Jack · 22 May 2024

★★★★★ 5/5

Google

We got the keys to our new house Friday and couldn't be happier! Jay Jay was fantastic and very personable. I have spoken to Alex quite a few times on the phone and she couldn't be lovelier, very helpful. Really happy with everything.

Jennie · 25 September 2023

★★★★★ 4/5

Google

Palmer snell were very accommodating in negotiating move in dates for us. The company used to conduct reference checks was time consuming and at times difficult. Alex was flexible on meeting us with property keys which was extremely helpful and contributed to a smooth move in.

Alice · 22 June 2023

★★★★★ 5/5

Google

Excellent service, very friendly & professional team. Jay Jay & team have been a pleasure to deal with & found us a lovely tenant. Would highly recommend

Clare · 16 February 2026

★★★★★ 5/5

Google

JayJay has been so attentive with renting my property, from the first meeting with him to getting the tenants moved in. Highly recommend!

Harry · 16 March 2026