Palmer Snell reviews

★★★★★ 5/5

Google

Alice Cooke has been very efficient and flexible agent for my renting experience. She was reliable and accessible. All in all, a great experience at Palmer Snell because of her!

Chyu · 3 August 2025

★★★★★ 5/5

Google

Was smooth from start to finish, the team were very accommodating as well. Jay Jay has been excellent and definitely really gave the face of the company a smile. The agent who showed me the flat was amazing too, bubbly and descriptive, I have forgotten her name so please excuse me, but, big up to the team. Praises to those, I moved in the 29th 06, I’m sure they will know who they are.

Fin · 27 July 2023

★★★★★ 5/5

Google

We have just moved in to our rented property and would like to thank Ben and Diane for all their help and assistance. Ben was very attentive, easy to communicate with and I felt we were in good hands. He went out of his way to allow us a second viewing and his service was exemplary. Thank you Palmer Snell for restoring my faith in the rental market when I was about to give up.

Michaela · 22 June 2023

★★★★★ 5/5

Google

We have just rented a property through Palmer Snell. We can't thank Alice & Jay Jay enough, Alice in particular has gone above and beyond to help us get moved within a month of our first viewing. Would highly recommend Palmer Snell for rental. Thank you so much.

Elizabeth · 4 December 2024

★★★★★ 5/5

Google

The sales team at Palmer Snell Taunton were fab at finding me my house. Grace first showed me around and I instantly fell in love with it. Then Kelly and the team made buying my house so simple, I didn't need to worry about a thing. It all went through without a hitch, big thank you to the team.

Jo · 24 May 2024

★★★★★ 5/5

Google

I had a great experience with the letting team and I cannot thank JJ enough for his professionalism and support throughout the whole process. The communication was clear and any issues or queries were dealt with accordingly which made everything straightforward and as stress-free as possible. I would highly recommend!

Charlie · 16 March 2026

★★★★★ 1/5

Trustpilot

End to end a bad experience

We are renting an apartment through Palmer Snell and it has been very difficult to navigate the administration. Their portals for completing the initial admin don't work. If you ask them for help to get around the issues they create they are curt and come back with brief and unhelpful answers. It feels like they are being duplicitous. Either they don't know the answers themselves when they should, or in other instances they do but don't want to tell you because it makes them look bad or they are actually doing something wrong. They come across as untrustworthy and certainly living here has been a challenging, stressful and unpleasant experience. They don't drive essential admin like snag lists. We don't know how to turn on the heat. There is no love in their process. Only coldness and curtness. I would never choose to live in a home managed by them again.

Kat · 1 November 2024

★★★★★ 5/5

Google

We are newbies from South Africa and were battling to find a place to rent because of not having a credit score but thanks to Keri who managed to get us a place to rent super quick, thank you. Her friendliness and help is absolutely amazing, even though the house was extremely dirty when we moved in Keri made it possible for us to find our first stepping stone in the UK. Thank you Keri we are very happy Grant Charmaine & JackPositiveProfessionalism

Charmaine · 26 August 2022

★★★★★ 5/5

Google

Kelly in the Sales Team was exceptional from start to finish. She was professional, proactive and incredibly supportive throughout the entire process. No question was ever too much trouble and she consistently went above and beyond to ensure everything progressed smoothly with our purchase. I would highly recommend.

Jean · 16 March 2026

★★★★★ 5/5

Trustpilot

Friendly and welcoming

Thank you so much to all the team at palmer snell taunton , they were all very professional and a welcoming and friendly team in the purchase of my property, special thanks to Lucy my mortgage advisor who went above and beyond to help me every step of the way and I couldn't off done it without her help!, and so very greatfull for all her time and effort on a very long and stressful journey to purchase my property. Thankyou.

Lorna · 13 September 2024

★★★★★ 5/5

Google

I have recently sold my property through Palmer Snell. They provided a fantastic service through out and did there up most to make the process as easy and enjoyable as they could and kept me up to date through out. They advised an open house which was an excellent idea as it got me 13 viewings in one day and sold my property from there. I can not thank Sarah, Jordan and James enough for all they have done.

Samantha · 22 June 2022

★★★★★ 5/5

Google

I have been a tenant of Palmer Snell for nearly six years. I have moved on to my own property, but I wanted to share my experiences working with Alice and Jay Jay. Alice and JayJay have been extremely supportive, and nothing has ever been too much trouble. They are very professional, kind, and courteous, and if I ever asked for anything to be done, it was done. I would highly recommend renting through Palmer Snell Taunton. Thank you again Alice and JayJay :-)

Daran · 5 April 2025

★★★★★ 5/5

Google

Jayjay is an amazing agent. Supported us from viewing to securing the tenancy.

Andre · 26 October 2025

★★★★★ 5/5

Google

Sarah and the team were extremely helpful in the purchase of my property. Partly due to the property age it was a more lengthy legal process than anticipated. However the team always kept me updated of the seller position and that enabled me to make decisions quickly when needed. The team were professional at all times and I would recommend using them. Thanks again Sarah and Isobel.

Nick · 22 June 2023

★★★★★ 5/5

Google

There are not enough stars!! Lucy and the team have been beyond amazing! We're relocating from Kent to Somerset and from enquiring and registering to completing these guys have been a 10 star rating! They have taken an extremely stressful situation and made it easy and accommodating and have always been either calling us to keep us updated or so easy to get hold of. We highly recommend these guys! We can't fault them!PositiveResponsiveness, Quality, Professionalism, Value

Kiki · 22 June 2022

★★★★★ 5/5

Google

Thank you Palmer Snell for the smooth process. We had a great experience with your effective and efficient agents. Special mention to Alice and Jay Jay who were both fantastic. Big thanks to Alice for her outstanding service.

Eunice · 20 December 2024

★★★★★ 5/5

Google

Sarah and the team at Palmer Snell have been fabulous. Always kept us updated on viewings, informed through out the process and have be brilliant. Couldn’t recommend them highly enough. Sarah is amazing, so helpful and a pleasure to work with. We found a buyer very quickly and they have liaised well with us solicitors and the buyer. Couldn’t ask for more. 5 star service.

Vanessa · 22 June 2023

★★★★★ 5/5

Google

Unbehalf of my partner and son,I’m here to express my profound gratitude to palmer Snell and Alice cooke in particular for the help with renting a new home. You made the process simple and easy and we appreciate your professionalism Alice. We couldn’t have had it done without you.

Esther · 7 June 2024

★★★★★ 5/5

Google

What a breath of fresh air! Dealing with this agent, and most especially Anisha, was a sincere joy. This lady has incredible professionalism and humanity, in equal balance. My long, long search for a rental property during last year and up until today, has been so utterly stressful, the rental market has literally gone bonkers with so many people moving out of cities and landlords evicting tenants. Anisha kept me informed of every suitable property, without any prompting or hassle. Superb customer service. Will definitely be in touch should I need to rent another property in the future. High recommendations all round. Big thanks Anisha! Jo xxPositiveResponsiveness

Joanna · 26 August 2021

★★★★★ 5/5

Google

I have nothing but high praise for the staff at Palmer Snell, Taunton especially Anisha who I first spoke to about four/five weeks ago when I contacted the agents about a property to let. What has impressed me about her is the fact that she contacted me last week when a property was available that suited my requirements, not many people remember in such detail what someone needs and I managed to have a viewing. She has a warm, friendly personality but deals with you professionally and puts you at ease and made my viewing most enjoyable. Thank you Anisha, we are so looking forward to moving into our new home.PositiveResponsiveness, Professionalism

Elaine · 26 August 2021

★★★★★ 5/5

Google

We placed our property on the market with Palmer Snell and experienced a few difficult issues along the way which were swiftly dealt with by staff at the Taunton branch. We were delighted with the professional and supportive response from staff at the branch, especially Grace who returned every e-mail/call promptly, even beyond normal working hours at some stages. Furthermore, following completion, we needed some information and she returned our call promptly providing excellent extra after sales service. I would thoroughly recommend this branch.PositiveResponsiveness, Quality, Professionalism, Value

Tracey · 26 August 2021

★★★★★ 5/5

Google

Just like to say a special thanks to Lucy and Ben at Palmer Snell . They have gone above and beyond. The service was excellent. My experience with them was amazing, friendly , understanding and so so professional. I had experiences with other estate agents in Taunton and never heard back from most of them. But Palmer Snell answered every email swiftly . A truly great service . Thank you Lucy and Ben .

Ash · 22 June 2022

★★★★★ 5/5

Google

A genuinely friendly, personable and totally professional service. I had found it difficult to engage with a number of other agents because of what seemed to be very high demand for properties to let and they didn't really seem interested in helping. However, with Palmer Snell from first enquiry and registering for the mailing list, to being actively called a few times to see if certain properties would be of interest to me, through to viewing arrangements, application and referencing - Anisha made the whole process feel totally natural, seamless and positively managed. Very easy to deal with. Thank you. Very happy with the property they found for me. Based on my experience I can highly recommend, Anisha and the team at Palmer Snell Taunton without hesitation.PositiveProfessionalism

Grant · 22 June 2021

★★★★★ 5/5

Google

Professional, Amazing, Friendly, Outstanding! There are so many words that I would use to describe the staff at Palmer Snell, however Anisha has summed them all up, and gone out of her way to Give me daughter and I our first home. From the warm and friendly welcome to the understanding nature when hearing our story. There has been constant communication and for once I have not had to chase for an update. I can not recommend this Estate Agency more to anyone looking. Thank you from two very exited and happy girls 🖤PositiveProfessionalism

Philippa · 22 June 2021