Palmer Snell Taunton reviews

★★★★★ 5/5

Google

I was shown a property by JJ a couple of days ago and honestly have never had such a pleasant, and joyous experience viewing a property! Not only was he attentive and knowledgeable, but was really easy to talk to and made me feel at ease straight away, despite my running late! So thank you so much JJ

Sakhile · 15 June 2024

★★★★★ 5/5

Google

Jayjay let my property within a week of it being on the market! I recommend highly

Billy · 25 November 2025

★★★★★ 5/5

Trustpilot

Palmer Snell worle branch team were the best

Palmer Snell worle branch team were the best estate agents I came across during my property purchase journey. They always replied to my emails,calls and kept me informed. They were so helpful and friendly. Thank you Luke and Isabelle.

Khan · 24 July 2024

★★★★★ 5/5

Google

HUGE thank you to Anisha for helping Mum find her new home. You made it very easy despite the long distance and we really appreciate your support in negotiating and making the process so easy!

Tabitha · 22 June 2022

★★★★★ 5/5

Google

Such a good experience with this letting agents! Keri was so helpful right from the start and she was so lovely! Would definitely recommend

Jessica · 22 June 2023

★★★★★ 5/5

Google

I contacted palmer snell about a property they were prompt in getting back to me , and very reliable with excellent communication, the staff were very professional in how they conducted their viewings and answered any question given to them, nothing seemed to be too much trouble, I'd highly recommend this company when looking for a property, My agent ben was full of knowledge and i was made to feel comfortable throughout

Damien · 22 June 2023

★★★★★ 5/5

Google

Laura, Ben, Kerry and Diane were amazing in helping me with the tenancy of my new home and made it so straightforward. Great team.

Mel · 22 June 2023

★★★★★ 5/5

Google

Sarah Hutton and her team were very professional and friendly .Always very helpful and quick to respond to any queries. I would definitely use them again I would also recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Toni · 22 June 2022

★★★★★ 5/5

Google

Fantastic service from start to finish, with little experience of selling and buying we were supported through the whole process. Professional and friendly team, fantastic management. Highly recommend their in house mortgage consultant. Although we have found our forever home, would definitely recommend palmer snell to anyone looking to buy or sell.

Laura · 26 July 2024

★★★★★ 5/5

Google

Dealt with Lucy and Camilla. Very professional and kind staff and reassuring agents to rent with, especially with being a first time renter. Should I ever move out, I'd hope to rent with them again. Highly recommend these agents!PositiveResponsiveness, Quality, Professionalism

David · 11 January 2021

★★★★★ 5/5

Trustpilot

Quick un stressful & professional

After using palmer snell to set up my accommodation for rental after a recommendation from a member of my family I couldn’t be more happier it was quick easy and un stressful thanks to Hayley and Oliver for helping me along the way and also handled everything with professionalism & left me feeling confident that it’s in safe hands Thanks again !!

Seb · 4 October 2022

★★★★★ 5/5

Google

Sarah was a great joy to work with ,a lovely welcoming energy ,great communication and responded to our questions very quickly .Both my husband and I enjoyed dealing with Sarah ,thank you!

Sara · 22 June 2022

★★★★★ 2/5

Google

Palmer snell are the letting agents that we are renting our house through. We have only been here a month and are already concerned what the future holds for us here. We were told when we moved in that a new bathroom floor would be put down before our arrival, it still hasn't happened. We have had a broken toilet seat for the last 3 weeks that needs replacing, yet they are dragging their heels, no matter how many times we report the issue. Our toilet flush also doesn't work, along with the hot tap in the kitchen, which you can't turn off very easily and often drips, both wasting water and costing us money. The back door to the garage also hasn't been locked since we moved in, another thing they said they would fix and yet haven't. Over all, we are both very disappointed in the level of customer service that we have recieved, especially when they claim that they have no record of my phone calls to them. If you are looking into renting and can rent through another company, I would advise you do so.

George · 22 June 2022

★★★★★ 1/5

Google

I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k detached house in Henlade. I called five times over the whole of the day on Monday and the call went straight to answer phone except on the fifth time they picked up. There website does not have an email and I decided Monday to make an offer of 30k over the asking price for a house and area I know well. I asked for positive written confirmation that the offer had been given to the owners. With one consideration to see the property when I was available Tuesday or Wednesday to see the roof timbers. The following day I did not get the confirmation. I asked for this by a 2nd email over right move (no office email on the website on an iphone). Upto this point I have sent 2 emails. I got a very rude answer phone message back saying I was bombarding them by emails. The fact is the manager had not given my offer to the seller (30k over asking price), they have been incredibly rude, and really unprofessionally unresponsive being uncontactable. Absolutely disgusting - I hope Palmer Snell look into their managers professionalism at this branch - the reason they have not provided written confirmation is really apparent. Having sold my home, I would be absolutely livid paying thousands to Palmer Snell to not be presented that offer. I feel sorry for the seller, and I sure wouldn't be recommending them.

Chris · 22 June 2022

★★★★★ 5/5

Google

Recently we experienced some difficulties and delays to do with releasing funds from tenants' deposits after tenants had left two of our investment properties in a less than ideal state. Keri Flynn became aware of this, took over the job of sorting out the problems, immediately let us know what the problems were and what she was doing about them, and within a week or so it had all been sorted out and the requisite funds were in our bank account! We were very pleased and impressed with her efficiency and have no hesitation in awarding her a 5 star review.

John · 22 June 2022

★★★★★ 5/5

Google

First time renting through an estate agent and I must say Lucy was absolutely fantastic with us and helped us every step of the way, thank you so much Lucy you are a starPositiveResponsiveness, Professionalism

Cara · 28 December 2021

★★★★★ 5/5

Trustpilot

Palmer Snell, represented by Katie M and Tom T; HIGHLY RECOMMENDED!!

A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them. Palmer Snell were really prompt at answering correspondence, booking viewings, and just progressing the experience more generally. Given the state of the current rental market (that there are very few private rentals available in the Radstock area and its 25-mile radius), being prompt was key. They kindly offered financial advice (where I answered the offer with, yes, I’d like it), including advising of the zero-deposit scheme which I’d never heard of before, and hadn’t been informed of by the multiple other lettings agencies I’d engaged with previously. This made financial sense for my particular circumstances, and so this was a good outcome therefore achieved by Palmer Snell. I was also advised about contents insurance by Katie M; not in a pushy way, but rather in a way of supporting me with all my lettings needs, with an open offer to discuss further, should I have questions or general concerns. A final bit of good feedback for them is that they were flexible with moving in dates to suit my preference, even though they would have been within their rights to not give much of a choice. They made sure the move in date was focused on home hunter/my convenience, rather than just picking a fixed date, that best suited themselves; this was much appreciated. I would definitely recommend Palmer Snell as a first-choice lettings agency, and Katie M, (who I had most dealings with), as a first-choice lettings agent.

Natasha · 28 August 2024

★★★★★ 5/5

Google

Sarah and the whole team helping us to successfully sell our parent's bungalow through the Modern Auction method. The process is clear and simple to follow and we were kept up to date at every point. Thank you for the tremendous help you gave us

Fiona · 12 October 2024

★★★★★ 1/5

Google

Avoid using these guys as your estate agents at all costs. These guys are highly unprofessional and seriously do not have the tenants of rental properties in their best interest. They ignored complaints, refused to raise or resolve any issues, made false accusations and generally acted like money grabbing cowboys for the year I was a tenant with them. I cannot advise you enough to look elsewhere for renting a property. These guys are truely terrible estate agents.

Adam · 22 June 2022

★★★★★ 1/5

Trustpilot

rejected a house viewing !!!!!

upon seeing a house to rent in the bournemouth area , we asked for a viewing , only to be told that we needed to move in straight away we said we could do a 6 week turnaround by giving a notice to our current landlord ... but we were told we cant even have a viewing due to this , i believe this wasnt there call to make and at least give us the opportunity to view and discuss . and not only this they didnt even ask if we would like to stay in touch for future properties , its a disgrace as we both earn really good money and would have been perfect for this property , so im deeply upset that they feel its ok to play god and decide what we can and cannot look at , and put a case over for . good luck to anyone using this horrible company .

Carl · 14 August 2024

★★★★★ 5/5

Google

A great service even in these challenging times! Thanks to Lucy, Laura and Anisha for your professionalism, clear communications and flexibility in helping us get settled in our lovely new home. Very highly recommended.PositiveResponsiveness, Quality, Professionalism

Derek · 22 June 2021

★★★★★ 5/5

Google

It’s been my first time renting through an agency, so I was a little lost with the process, but even though JayJay is new he is a very nice and helpful person who has dealt professionally with my questions and queries. He ensured the property was cleaned and repainted as I asked and he’s been a pleasure to deal with. Looking forward to starting my new life.

Sharon · 22 June 2023

★★★★★ 5/5

Google

The staff here are amazing! Super quick and efficaint, everything was sorted within a week, really helpful and kind. Hannah Puplett was so nice and reassuring, kept me updated and explained everything to me, I would 100% recommend Palmer Snell in Taunton

Jemma · 23 June 2019

★★★★★ 5/5

Google

Alice and the rest of the lettings team provided an exceptional service from start to finish for us, someone was always available at the end of a phone and answered emails promptly. We've had good service from other agents but Palmer Snell is definitely the best. Thank you.

Dawn · 26 July 2024