Gibbins Richards Taunton reviews

★★★★★ 1/5

Google

Absolute joke of a company Had a private viewing on a house this morning to which we arrived in good time so we were not late, however the person who was coming from the office to show us around was 15 minutes late, only had a call from the office after she was 10 minutes late. RACHEL WILLIAM finally arrived, didnt really apologise for being late, by this time the next person to view the property had arrived for there appointment and she told them we can all go in together. She bumbled around with the keys not really having a clue what she was doing. I asked her that we have our allocated 15 minute slot privately and she told me that the more I was talking the more I was eating in to my time to view it. When I told her that I would be phoning the office regarding her manner she then disappeared leaving us to look around the house making herself unavailable had we had any questions. By this point we had had enough, even if we liked the house we wouldnt have bought it through the company it was marketed with and she then made a rude remark to the next viewer. RACHEL WILLIAM DOES NOT DESERVE A JOB IN THIS DAY AND AGE

Dan · 23 July 2023

★★★★★ 1/5

Trustpilot

Senior Negotiator Prepared To Break The Rules

We bought a property in Bridgwater through Gibbins Richards Estate Agent. All went well until the moving in day when we had problems with the electric garage door not working. Not only was the electrics not working, but because this had been broken for so long, the manual winder was also broken.Whilst trying to work out how we were going to unload our vans, we thought we would make a cup of tea only to learn when we turned on the mains water we had major leaks both in the kitchen and in the utility room.We understand that both of these problems would not usually be the estate agents problem however in this case it was directly linked to the estate agent.The vendor was the mother of Gibbins Richards Senior Negotiator Tom Hopkins. On the moving day Tom was at the property helping his mother move out and was probably aware of the issues with the garage door and the plumbing. I believe Tom and his mother sneaked off before I could address the issues with the garage door leaving us unable to open the door to move our belongings in. When we turned on the water at the mains it soon became apparent that they had not only left us with a garage door that couldn’t be opened, but they had also left us with water we couldn’t turn on.If Tom is happy for us to be left in this state, I wonder how he could be trusted to negotiate on your behalf. I would say from our experience that the Gibbins Richard representative has been untrustworthy. My impression is that he probably thought we would never make the link between the sale of his mothers house and him.Whilst the directors of the company advised that this was a problem that the solicitors should deal with as the non working garage door was not mentioned in the legal pack, they gave the impression that they wanted to distance themselves from the link between Tom and the sale of the house.I don’t agree and I would say the link is very strong and whilst they say Tom had nothing to do with the sale of the house, Tom certainly would have known that the garage door should have been mentioned, also Tom Hopkins was at the property on the move day and could well have been responsible for the removal of the washing machines/dishwashers leaving the water uncapped.I wonder how much Tom knows about the house market because whilst looking at the water leak it was clear that the plumbing was in an extremely poor condition and there was no water trap under the sink.It then became very apparent why the house, mainly the kitchen smelt of sewerage.A Note For TomThe UK Building Regulations require that any appliance, which discharges water to a drain, such as a wash hand basin; bath; shower; kitchen sink or WC, should be fitted with a trap. This is to prevent foul gases from the drainage system from entering the building.This is now in the hands of my solicitorI don’t know how Tom Hopkins, who was directly involved with the moving of his mother did not recognise that there were problems here that were not acceptable. Although he might not have actually overseen the selling of his mothers house, to believe he was not aware of these issues is pure fantasy especially as he was around on the day his mother moved out helping her move furniture.One other point for Tom. You are supposed to clear up all your rubbish before you leave and to say the rubbish left at the garage was left there by someone else is actually quite funny. If it is on your property it is your rubbish, another lesson learned for Tom.It’s a shame that a Senior negotiator at Gibbins Richard can either be ignorant to the rules or just happy to break them, but in either case it is not acceptable.

Dave · 25 September 2021

★★★★★ 5/5

Google

I would highly recommend Gibbons Richards. I would like to thank Nick Girone-Maddocks and his team for their professional guidance from start to finish. Completely stress free.

Roger · 12 November 2023

★★★★★ 5/5

Trustpilot

Professional and helpful.

My experience was at the Taunton office. Beth took the lead, with other team members also helping. All were very professional, friendly and helpful, taking time to really know our requirements and those of our buyers, and keeping in close contact at every stage. There were some complexities on the way, which were dealt with proactively and calmly. Overall, we had a very positive experience. Thank you.

Michele · 5 April 2023

★★★★★ 5/5

Google

Beth Stead at the Taunton branch is a great asset to you. She went above and beyond to make everything run smoothly when buying the house. Thanks Beth you were great

Jane · 14 July 2023

★★★★★ 1/5

Trustpilot

Terrible Service- Just chasing Fees!

Very amateur company only interested in the fees. They came out to me for a joint sale with another agent and after signing the contract the manager didn't even take any measurements, photographs or sketch a floor plan. Instead he took the details from the other agent/historical listing. He did take one very bad photograph with a drone which wasn't necessary (I live in a cheap starter home rather than a property with a picturesque view/large amount of land etc). This is a very competitive market and there are a lot better alternatives. AVOID

Anonymous · 11 February 2025

★★★★★ 5/5

Trustpilot

The Bridgwater office are so wonderful

The Bridgwater office are so wonderful, Genuine amazing professional people who care about all their clients, their adverts and videos are amazing and really do stand out from the crowd on portals, sold my home within 24 hours and worked hard throughout to keep the chain on track. Shout out to Ben, Tom, Nicola and Ella, you are amazing, keep it up

Suzie · 24 July 2023

★★★★★ 5/5

Google

They handled my property purchase very well

Luke · 14 March 2026

★★★★★ 5/5

Google

We are private landlords with a number of rental properties in Somerset. Andrew has looked after our Lettings wonderfully well over many years & we would not hesitate to recommend his efficiency & professionalism.

Mike · 14 June 2025

★★★★★ 5/5

Google

Jennifer won our business by being thoroughly prepared and the most professional of the agents pitching for it, and this despite her being a substitute on the day! Selling for my elderly and vulnerable mother I was very pleased with the sympathetic and flexible way the team at Gibbins Richards handled the viewings and managed the sale process. I must mention Donna for her selling skill and technique managing viewings, Charlie who got the sale and Beth for hassling solicitors etc. It's a people business!

Andrew · 29 January 2023

★★★★★ 5/5

Trustpilot

Excellent service

I’m very happy with the service from Claire and the team at Gibbons Richard’s Wellington. They have been professional, supportive and kept me informed at every step of the process. Highly recommended.

Mark · 17 November 2024

★★★★★ 5/5

Trustpilot

Fantastic Taunton Team

Fantastic Taunton Team. Very obliging and helpful. Would highly recommend.

Jacqueline · 1 January 2026

★★★★★ 5/5

Google

Great experience with Gibbins, especially Charlie Cooke who showed us some unexpected gems!

Patrick · 25 February 2024

★★★★★ 1/5

Google

totally avoid, i had an offer accepted a year ago and survey done and suddenly realised that the vendors are in divorce battle and thier house should never be launched from the start, and guess what? the agency knows from the begining and never shared this information with us although i've asked thousands of times if there is any trouble with house but kept assuring that everything is just fine and as soon the survey done iwill get the house.Here comes the shocking news the owner is thier friend and want to satisfy him and sell the house without his partner agreement and by let poor people like me spend thier valued money in thier dirty trials .And after all this time they want to repeat the same bloody experience with another people by launching the house again to the market and still the owners battle in the court not solved. They are liars with no heart idont know how they sleep at nightNegativeProfessionalism

Mona · 24 August 2022

★★★★★ 5/5

Google

I engaged Gibbons Richards of Taunton in order to sell a local property and can highly recommend them, as from day one the team were very helpful, attentive, informative in every step of the property sale, which was concluded yesterday, with no problems. The sales team produced a great sales package on the property, which I think helped sale the property within 2 weeks of going on the market, so without doubt if selling a property, have a look at them to helpPositiveProfessionalism

Jeff · 24 August 2022

★★★★★ 1/5

Google

For house Trull Is number oneI have viewings Two weeks ago, you'd be lying until the last minute You showed the house to a hundred people, you lied and you kept me in suspense for two weeks. Very nice of you. Ps. the Landlords came from the holiday Maybe someone didn't know. Here you can see what serious you are, you are on Friday if I'm interested I said yes, you did not bother to answer, a tip I say no longer looking for a hundred people for a house

Costinel · 28 July 2022

★★★★★ 5/5

Google

Gibbons Richards went beyond expectations in my experience with them. I am not a fan of estate agents having had some awful experiences, but Jackie, Nick and Claire at GR proved me wrong on this occasion! They were all quick to respond to my (many) calls, during a particularly complicated and long drawn out house purchase. It is so refreshing and a relief to have great customer services these days. I can thoroughly recommend the team at Wellington Gibbins Richards

Clare · 28 July 2022

★★★★★ 5/5

Google

It was very bumpy road when selling the property due to market being at not it's best. However, Gibbins Richards Bridgwater team were always helpful, tried their hardest, always provided updates and eventually completion took place! Thanks to everyone that helped us - wouldn't even mention all of the names as I believe I had a pleasure to speak with everyone at least once!

Gintare · 27 November 2023

★★★★★ 5/5

Google

Thank you for a reassuring, excellent, friendly valuation by Nick. I was extremely impressed by the service along with all the team who were very professional and helpful throughout the enquiry.

Sam · 14 May 2025

★★★★★ 5/5

Facebook

We have just sold our house through the Bridgwater branch and cannot thank the team enough for their efforts. Professional, helpful, efficient and knowledgeable, just what we needed to ease the stress of a move. Special thanks to Sue and Simon for updating us on progress, chasing our buyer and for your patience and reassurance towards the end when things weren't exactly going to plan. We will definitely be in touch again if we decide to sell in the future.

Susie · 6 June 2017

★★★★★ 5/5

Facebook

To All. We are still not in the property to date but have exchanged contracts at long last, hopefully we should complete and take possession by the 12th of May. This has been a very difficult transaction considering there are only two in the chain, us as a cash buyer and the vender moving onto an empty property, as I understand. Our offer was excepted mid November 2016 but we pulled out for 3 days and went back into the contract again about a month ago as it was taking so long. Note: this was no fault of G/Richards. As for G/R I must admit Heather and the team from the Bridgwater office have been understanding and outstanding at all times, well done to them. Regards. Mike West.

Mike · 11 May 2017

★★★★★ 5/5

Facebook

At the risk of sounding repetitive (see other reviews) I cannot praise more highly Marc Richards, Connor, Linden, Mike and all the team at GR's Taunton office. We wldnt be here in our lovely new home (Bristol) if it weren't for their efficiency and diligence. They were courteous at all times (even when I got a bit tetchy about solicitors and other agents dragging their feet!). Courteous, professional and highly efficient. They returned my nagging phone calls and kept each other up to speed, so that they all seemed to know the state of play when we rang. That was a huge relief and inspired confidence from our end. After Brexit the person at the bottom of our chain suddenly decided that the value of the house HE was buying in Berkshire had bn more affected than others in the country ! He threatened to pull out and we had no idea if it was a bluff. He demanded a £17k reduction! Outrageous! We could all have done that! (Darn. Why didn't I think of it first �) Anyway, I cannot imagine the hours of phone calls it took, on Marc's part to get 4 below us in the chain, plus 2 above, to contribute enough to close the gap and keep the man at the bottom happy. To and fro phone calls to one agent after another, negotiating a bit here, a bit there from each buyer in the chain .... his patience must've bn stretched to its limit; meanwhile the whole chain wobbled precariously. At laaast, thanks to Marc's persistence, most buyers had contributed - some more than others - and the chain was secure again. When our purchasers then pulled out (for difrent reasons) a month later, I'm glad I wasn't around to witness poor Marc's blood pressure..... we were gutted too. We lost the house we wanted in Bristol. Undaunted tho, he put our house straight back on the market THAT VERY DAY! . By now it was Autumn, not the best time to sell. Yet Gibbins Richards kept a steady flow of viewings coming and within a few weeks, we had TWO buyers! If you're out there trying to decide on which agent, id recommend Gibbins Richards. They are a local agent, not pushy, not spivvy, just down to earth people whom we "connected" with and trusted. You need that when you're selling your house - it's your greatest financial asset - you want it in safe hands. Thank you, thank you Marc and all the team. Nickie Willcocks

Nickie · 13 February 2017

★★★★★ 5/5

Google

It was very bumpy road when selling the property due to market being at not it's best. However, Gibbins Richards Bridgwater team were always helpful, tried their hardest, always provided updates and eventually completion took place! Thanks to everyone that helped us - wouldn't even mention all of the names as I believe I had a pleasure to speak with everyone at least once!

Gintare · 12 November 2023

★★★★★ 5/5

Trustpilot

We had a great experience with the team

We had a great experience with the team At Gibbins Richards in wellington with the recent purchase of our property, Callum and Piers in particular were super personable and helpful, communication was great and would highly recommend!

Vic · 8 January 2026