Gibbins Richards Taunton reviews

★★★★★ 1/5

Trustpilot

This estate agent has a bad reputation…

This estate agent has a bad reputation and they were not upfront with costs. We spoke to several agents in Bridgwater and the moment Gibbins came up, one literally shrieked and said they hear the same complaints all the time. Basically, they’re scamming people. Every other agent we spoke to said the same thing. It doesn’t take long for a bad reputation to spread. I’m now looking at other houses, but I wouldn’t touch anything listed with this lot.

Ju · 3 October 2025

★★★★★ 1/5

Trustpilot

Interested in the money they make. No customer care.

Warning stay away. We didn’t get any viewings on our bungalow, and wanted to try another agent, but they threatened us. Bill us for leaving, or put their commission up with a 2nd agent more with multi agent. Blackmailed and pressured, they totally had no care for their clients, just the money. We also was told on good authority by our mate, that knows staff there, they slag off clients all the times. All about £ signs. Word spreads and other agents in town say they hear that a lot about them and told us to read the reviews. Do not go there.

Tracey · 19 September 2025

★★★★★ 5/5

Trustpilot

I have used Gibbons Richards before and…

I have used Gibbons Richards before and was very happy to use them again. The staff were very helpful and responsive ( probably the only negative was their automatic texting didn't always work). I wasn't sure about their new policy of having someone different to support you once an offer had been accepted but actually it works well. I would definitely use them again

Kate · 2 January 2026

★★★★★ 5/5

Google

Bought our house with gibbons, Beth has been amazing, very thorough and if we ever had any questions she would get back to us as quickly as she could.

Kayleigh · 30 August 2025

★★★★★ 5/5

Google

Thank you to Nick and all the team at Gibbons Richards in Taunton . Our much loved family home has now been sold .We were impressed with the communication and professional service they provided.

Jackie · 1 July 2025

★★★★★ 5/5

Google

Charlie was fantastic. He showed us several properties, each time narrowing down on what we wanted and then only showing us properties that fit the bill. We would absolutely recommend Charlie at Gibbins Richards for anyone looking to buy in the area, and will definitely look to work with him again if we need their services in the future. Cannot thank Charlie enough, he was an absolute star!

Max · 26 January 2024

★★★★★ 5/5

Google

Absolutely fantastic experience. Very friendly, responsive and professional. We had an offer 5% above our asking price on the first day. Moreover, the asking price was well above what other local estate agent had advised. Other local estate agent was fixed price; unlike percentage based pricing with Gibbons Richards. Very pleased. Jennifer and Charlie were particularly awesome! 😊🙏

RECottrell1999 · 26 July 2024

★★★★★ 5/5

Google

I want to thank Beth Sted from the Taunton branch who single handedly took on what turned out to be an extremely complex house sale. Her determination for both myself and my buyer was like nothing I've ever heard of from estate agents. Without her, there would have been absolutely no chance in completing this sale. I hope this review get recognised as she deserves to be rewarded, thanks Beth you earnt all five of these stars and some.

Jade · 30 March 2023

★★★★★ 5/5

Google

I have been in association with Andrew Lee for approximately 14 years. Andrew and his team have STEADFASTEDLY support me with my rental property through numerous Tenants. Their service with problems caring with Tenants have been …

Sue · 14 May 2025

★★★★★ 5/5

Google

I couldn’t recommend Tina enough! She helped me from start to finish with my letting. I had no prior experience but my mind was put at ease from the beginning. Great experience all round

James · 14 June 2025

★★★★★ 5/5

Google

Gibbins Richards have sold 3 properties for me in the last 2 years. Each sale has been conducted in a professional, efficient and friendly manner. Each member of staff, in particular Jennifer and Beth have been helpful and informative and I would not hesitate to use Gibbins Richards again. Each sale deserves a 5 star rating. I would emphasise that I am not related to the company in any way.

David · 14 August 2023

★★★★★ 5/5

Google

Beth Stead was amazing. She manages the sale so well and kept us informed every week without fail on the progress. At times she even took over the work of the other estate agents who had really poor communication skills. Other agents need people like Beth as it’s not just about the sale but what happens after and if it hadn’t been for Beth I think we would have pulled out long ago. Thanks again Beth for all your hard work, determination and pure love of your job.

Paul · 1 September 2022

★★★★★ 5/5

Google

Gibbins Richards are solid letting agents, and Emily is really helpful. They’re quick to respond and everything so far has been straightforward. Look forward to working with you all.

Rhys · 14 June 2025

★★★★★ 5/5

Google

For the second time we have used Gibbins Richards Wellington office to sell our home. Twice they have found a good buyer very quickly, and twice they have been the most competent, contactable and easy-to-deal with party involved in the whole process. When most aspects of our sale seem to be affected by everything taking too long, with many of the ‘supply chain’, solicitors, mortgage companies and surveyors etc, struggling to cope under the pressure, Claire, Nick and the team have always been a friendly team, and always on the end of the phone and always on the ball. I wouldn’t go anywhere else to sell my house.

Oliver · 28 July 2022

★★★★★ 5/5

Trustpilot

Callum was amazing

Callum was amazing. Couldn't recommend him any more. He went above and beyond

Michelle · 21 July 2026

★★★★★ 5/5

Google

Huge thanks to Andrew Lee for all his help & assistance in a recent property rental. His service is head and shoulders above other letting agents.

Edward · 14 May 2025

★★★★★ 5/5

Google

Great experience with large scale move from London to Somerset, lots of people in the chain and the team at Gibbins Richards were great in chasing up at every step of way and smoothing out each step of the process from viewing to finalising.Thank you Jen and Beth! Would 100% recommend

James · 26 March 2024

★★★★★ 5/5

Google

We recently sold my late grandfather's house and were looked after by Jen. She was brilliant and kept us informed through the whole process. She took away any stress of selling the house at a difficult time for the family, and was very professional throughout. Would definitely recommend Jen and the team.

Tara · 28 December 2023

★★★★★ 5/5

Google

Thank you to the team at Gibbins Richards Taunton, especially Paul Maxwell, who was very patient and stayed with us throughout our 3 year search for the right property. We got there in the end and we are very satisfied with their service. If you are looking for a professional and reliable Estate Agent look no further than Gibbins Richards. Thank you Ralph & Rene Coulson

Ralph · 1 September 2022

★★★★★ 5/5

Google

Max was very quick and professional with helping me find rental. Excellent service highly recommend

Paddy · 27 May 2025

★★★★★ 5/5

Trustpilot

I’d used the Wellington branch to sell…

I’d used the Wellington branch to sell my Mum’s property and came back to sell my aunt’s flat as they had done such a good job. Although the team had changed the service hadn’t and Callum in particular was first class. At times tricky, the whole team remained positive and professional and the sale completed without a hitch. A big thank you to you all 👏👏

CJ · 18 February 2026

★★★★★ 5/5

Google

Jen and Charlie were amazing! They were so helpful, so proactive and responsive to phone calls or questions. Nothing seemed too much to ask. I found them so easy to work with, always polite and honest. I would highly recommend Gibbins Richards

Vivienne · 25 February 2024

★★★★★ 5/5

Trustpilot

Brilliant experience

Brilliant, professional support. A process which should have been straightforward was complicated by the inept and obstructive behaviours of the letting agents of a different company. Nick very patiently and expertly navigated the problems they had created and was able to bring the sale to a satisfactory conclusion. Thank you Nick and the team at Gibbons Richards.

Lesley · 21 November 2024

★★★★★ 1/5

Trustpilot

Conned us

Never have I written a review before but this lot conned us, read the reviews it is all the same. Ignore the ones. These people need closing down. Who do they think they are?? Steer well clear.

Mark · 1 January 2026