Every review we hold for the Swinton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea · 9 November 2021
Agent replied · 20 January 2024
Andrea thank you for your lovely feedback regarding our Accrington team.
★★★★★ 5/5
TrustpilotThank you Kayleigh!
We sold our house through Keenans and cannot thank Kayleigh from the Swinton branch enough. She has been on everyone's cause in order to ease the stress of moving house. She is consistently on the case and manages to get updates from all parties. She has listened to my meltdowns and celebrated the positives with us. She is always reachable and has such a kind and caring nature. We cannot thank you enough for your dedication and hard work to get the sale ready in record time!
Emily · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Emily - much appreciated
★★★★★ 5/5
TrustpilotWe feel very lucky to have had Simon…
We feel very lucky to have had Simon from the Swinton branch leading us through the sale of our house. He is extremely pleasant, friendly, honest and has a excellent knowledge and expertise of both the local market and the field that he works in. He stayed in regular contact with us throughout the whole process and provided the right advice, reassurance and guidance we needed at each step of the way. Nothing was too much trouble and he always answered our questions in an honest and timely manner. We would not hesitate to recommend Keenan's and more specifically Simon, he made what could have been a very stressful time for us run so smoothly. We are now settled in our new house but should we move again we would only do it with Simon by our side. Thanks Simon and Keenan's for everything.
Emily · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Emily - Much appreciated
★★★★★ 5/5
TrustpilotExceptional property management service for our portfolio of investment properties
We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.
David · 9 July 2024
★★★★★ 4/5
TrustpilotMolly was dealing with the sale of our…3570
Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.
Simon · 30 October 2025
★★★★★ 5/5
GoogleJust had an offer on a property accepted.
Initial contact was with a lovely lady called Georgia from the sales team , she arranged a viewing date and reminder phone call on the day of the viewing. On the day the the viewing Mathew showed me around the property. Mathew was very pleasant and professional. Spoke with Georgia again who liased with vendor with my bids on the property. She also forwarded me information on a conveyancing solicitor.
Very pleased with the service highly recommend Keensns Swinton.
Andy · 24 June 2024
★★★★★ 5/5
GoogleThe team has been proactive, communicated every step, and made the overall process stress-free. We couldn’t thank Nikki and the Team enough from the initial phone call arranging the valuation through to completion AMAZING Thank you
Diane · 19 December 2025
★★★★★ 5/5
TrustpilotGreat service by Keenans
Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.
Emma · 14 September 2026
Agent replied · 25 September 2026
Thank you for your lovely review! We’re delighted you received great service and felt well informed throughout your purchase. We hope you’re very happy in your new home!
★★★★★ 5/5
TrustpilotGreat service and communication at all…
Great service and communication at all times. Always kept informed about any progress.
Lynda · 28 September 2026
Agent replied · 11 October 2026
Thank you for you review Lynda
★★★★★ 5/5
GoogleThank you so much Phillipa Nicol for the wonderful opportunity you give me to my new home,you been an amazing person you make it so stress less for me thank I really appreciate you!!😍 …
Levi · 17 December 2025
★★★★★ 5/5
TrustpilotFANTASTIC SELLING EXPERIENCE
FANTASTIC EXPERIENCE from start to finish. I listed my house for sale with Keenans (Accrington) and successfully sold it within a few weeks, having been on sale with another local agent prior who were not working to sell it at all.
Jane · 10 March 2026
Agent replied · 11 June 2026
Thank you so much for taking the time to share such an incredible review. We’re absolutely delighted to hear that your selling journey with our Accrington team was such a positive one from start to finish. It’s been a pleasure acting on your behalf, and if you ever decide to make a move again in the future, we’ll be here and ready to help.
★★★★★ 1/5
GoogleAbsolutely appalling service. My experience with Keenan's was dotted with lies told by them. The Swinton branch lied to me from the get-go. They convinced me to sign up with Keenan's, making promises they couldn't keep and giving false information. However, immediately after signing up, all these promises were never heard of again. There was no after sales services, no follow ups, no feedback.... nothing. Absolute waste of my time. Happy to provide details on this to prove that this is not a fake review.
Edith · 21 May 2024
★★★★★ 5/5
Trustpilot5 Star Property Manager
As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.
Alba · 5 March 2026
Agent replied · 11 June 2026
Thank you so much for your wonderful review, Alba. We're always happy to help in the future.
★★★★★ 5/5
GoogleFriendly, personable, quick and efficient service. Would definitely recommend, especially Georgia and Elle have been lovely to work with.
Christie · 6 April 2026
★★★★★ 5/5
TrustpilotNikki & the Keenans team were…
Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans
Malcolm · 17 July 2026
Agent replied · 25 September 2026
Thank you Malcolm!
★★★★★ 5/5
TrustpilotBoth bought and sold a home with…
Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.
ZT · 14 March 2026
Agent replied · 11 June 2026
This is wonderful to read, thank you!
★★★★★ 5/5
GoogleSimon was so helpful with the rental valuation. Lots of detail and very honest and I look forward to using Keenan's.
Mona · 13 March 2026
★★★★★ 5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Gary · 16 June 2026
Agent replied · 25 September 2026
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
★★★★★ 5/5
TrustpilotFive Star Estate Agents!
Efficient, organised and a professional Estate Agents!There are some negative reviews on here, but I have nothing but praise for Keenans Estate Agents especially Simon from the Swinton branch. From start to finish Simon from Swinton has been absolutely fabulous! He is efficient, organised and very professional throughout. I would not hesitate to recommend Keenan’s or Simon! Thank you Simon and Keenan’s!! Our sale was so stress free from start to finish! ⭐️⭐️⭐️⭐️⭐️
Mark · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Mark
★★★★★ 1/5
TrustpilotDon’t do it
Lorraine is pushy encouraging you to go ahead when everything isn’t in place yet, you feel pushed into it and not secure, doesn’t care about anyone aslong as she gets the money.
Karla · 18 November 2025
★★★★★ 5/5
GoogleWe sold our house recently after a year and a half. Nikki and the team in Swinton were very patient as it took three times to sell our property. They quickly found buyers and kept the process going each time it fell through. Nikki kept us up to date on a regular basis and chased all parties. Thank you, Nikki, and the Keenans team.
D · 5 November 2024
★★★★★ 1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Donna · 30 May 2026
Agent replied · 11 June 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond.
We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person.
In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally.
Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful.
We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided.
While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey.
We wish you all the very best moving forward and thank you again for sharing your thoughts.
★★★★★ 5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
Sharon · 29 May 2024
★★★★★ 5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
Unknown · 21 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
