Trusted Agent profile · Swinton · Greater Manchester
★★★★★
761 reviews across 2 platforms
113 Chorley Road, Swinton, Greater Manchester, M27 4AA
Part of Keenans, see every office.
Keenans Estate Agents's office in Swinton, Greater Manchester, at 113 Chorley Road, is rated 4.3 out of 5 across 761 reviews on two platforms, including 253 Google reviews rated 4.4.
Every review we hold for the Swinton office, from every platform, shown as written. First names only.
5/5
GoogleNikki has been amazing throughout the process of buying my first house! She was professional, responsive, and kept me informed throughout the whole process. Made everything feel straightforward and stress-free. Would definitely recommend! Thank you ☺️
5/5
TrustpilotSelling Property
Started the process of selling my house with Keenan’s in November 2025, easy to deal with and organised and held all viewings so I didn’t have to re arrange any of my work schedule to accommodate, photos and listing looked great too.
Thank you so much Ryan, we really appreciate your kind words.
5/5
GoogleWhat a brilliant, trouble free experience with Keenans. As tough a job as buying a property is then the staff especially Georgia made it as simple as it could be Thank you so very much on mine and Marta’s behalf. And to the friendly helpful staff at the end of the phone. BRILLIANT outcome thanks to you all ❤️
5/5
TrustpilotColin
Nikki and the rest of the team made the selling of our property a straight forward experience. They were very professional and polite when speaking to us and everything was explained simply. We were kept upto date as to how things were going. Keenans would be recommended by us.
Thank you, Colin!
3/5
TrustpilotHad good communication with Keenan’s…
Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.
We appreciate your comments Theresa. Thank you for taking the time to let us know, all the best in your new home.
5/5
TrustpilotLorraine
I recently sold my house with Keenan’s Estate Agents, and I couldn’t be happier with the experience. Lorraine was absolutely fantastic, her dedication, professionalism, and effort in getting everything over the line were truly appreciated. She kept me informed throughout the process and went above and beyond to ensure a smooth sale. I highly recommend Keenan’s to anyone looking to buy or sell a property. Thank you, Lorraine, for all your hard work!
5/5
TrustpilotFive-star service from Molly in the…
Five-star service from Molly in the after sales team! She has kept me informed throughout the sales process as I approach a completion date, she has always been available to answer my calls and provide updates. Proactive, reliable, and a pleasure to work with. Highly recommended!
Thank you Brandon!
5/5
TrustpilotMolly @ Keenans has been a consistent point of contact
Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.
Thank you Graeme!
5/5
GoogleI have been dealing with Keenan’s selling a property. I can’t recommend Nikki Winstanley enough. She has gone above and beyond and a been a pleasure to deal with. Apart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality. During the sale, Nikki informed me about viewings, feedback and offers. We received an offer which was just below the asking price and I was ready to accept but Nikki said no, leave it with me, moments later Nikki phoned me back and the buyer had raised their bid to reach the full asking price.
5/5
GoogleHarry Rouine was an absolute superstar in what turned out to be an incredibly stressful house sale & purchase (nothing to do with him or Keenans!) . He was always on hand to provide updates or answer any questions & actually went over & …
5/5
GoogleAlways very happy to assist and work as quickly as they can following your instruction .Used on numerous occasions and would highly recommend a fabulous team that go above and beyond
Thank you Christine!
5/5
TrustpilotExcellent service and special thanks to Jack Nikki and Georgia.
I would like to express my sincere appreciation to Jack, Nikki, and Georgia for their exceptional service. They provided invaluable assistance in locating an excellent property, addressed numerous inquiries thoroughly, and consistently offered professional support throughout the process.
We truly appreciate your recommendation and are grateful you chose to work with us. Wishing you all the very best as you settle into your new home.
5/5
GoogleKeenan’s did an amazing job during the recent sale of my mother in law’s home. They were professional, approachable, they did exactly what they said they would do. They were able to offer advice on solicitors to use. They were always there to answer questions and even offer support and condolences when my mother in law passed away during a crucial part of the sale. Whenever we rang Keenan’s whoever answered the phone could answer your questions - there is a real teamwork approach. A special thanks must go to Nikki who reassured us along the way that she would do everything she could to ensure the sale went ahead smoothly. Nikki also had good contact with our purchaser and kept them informed as to our situation. Thank you to Nikki and all at Keenan’s Swinton for all your help, you were great. I would definitely recommend using Keenan’s Swinton.
5/5
GoogleI would definitely recommend keenans if you're selling your home .. Ellie and her team at Swinton were amazing in getting the viewers in . Faye was absolutely fantastic in all her support and advice through the whole process of our sale and purchase, her expertise was invaluable she was super efficient and professional ,I cannot recommend them enough . Thankyou Keenans .
5/5
GoogleEveryone has been so helpful, by far the best estate agents we've worked with. Georgia was so proactive and worked with us to find great properties. Really would recommend
1/5
GoogleJust had a call from a rude male called Will who hung up on me whilst asking questions about their “free” instant online valuation requested on RightMove.
We’re sorry you were unhappy with your experience. For privacy and data-protection reasons, we can only arrange a property valuation with the homeowner or someone authorised to act on their behalf. As this could not be confirmed during the call, we were unable to proceed with the booking. After looking into the call ending early - it appeared the caller ended the call early rather than ourselves, however a line fault may have failed the call for both parties. We apologise again that you were unhappy with your experience. We are happy to discuss in more detail and assist in anyway we can.
5/5
GoogleA massive thank you to Nikki at Keenan's for her fantastic customer service, efficiency and professionalism throughout our buying process. The experience has been nothing but positive and we've been pleasantly surprised at how smooth the process has been, thanks for Nikki and team. Really would recommend them and we will definitely be returning when it's time to sell. Beth & Alex
Thank you Alex for taking the time to leave the Swinton team such a positive review. We wish you all the best in your new home
5/5
GoogleI’ve worked with this agency to help buyers from outside Manchester purchase properties in the city. Their service has been highly professional, especially Nikki and Jack, who have been incredibly patient and thorough in answering all my questions and inquiries. I would definitely recommend them to anyone looking to buy or sell property.
5/5
GoogleExcellent service from Harry in advocating for us and pushing the sale forward at a time when there were jitters. This was the most difficult transaction in over 40 years, but Harry was really persistent and without his determination and ability to juggle matters, we may not be in our new home.
5/5
GoogleSimon was very helpful, and easy to communicate with. He was very informative, and gave us all the information we needed to help us consider selling or renting our house. Thank you Simon.
5/5
TrustpilotWell done keenans Mathew and nikki and…
Well done keenans Mathew and nikki and Michelle you got me a good price and very quickly
Thank you Anthony! We wish you all the best!
5/5
GoogleI’ve had a great experience dealing with Nikki, Georgia and the team. Communication was fast, and they’ve provided clear and detailed instructions for each and next step. Thank you Nikki and team.
5/5
GoogleSimon came to value our property & from the minute he stepped into our home we felt that he was super professional giving us all information how Keenans Estate Agents ran as a business making us feel we were in great hands for selling our home. The booklet itself with photos of the various property's sold was excellent. I lead him through the different rooms & he asked questions also giving good tips on helping sell our beautiful home.... Thank you Simon Jayne & Tony
1/5
TrustpilotDon’t believe everything that you are told, or the promises that are said on there signs!!
Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.
Danielle we are sorry to hear that you were unhappy with your recent experience - we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
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