Every review we hold for the Swinton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Gary · 16 June 2026
Agent replied · 25 September 2026
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
★★★★★ 5/5
GoogleThe Nikki & the whole team were v supportive & helpful. Thank u v much!
Malcolm · 13 August 2026
Agent replied · 13 October 2026
Great to hear, Malcolm! Thank you!
★★★★★ 5/5
GoogleWe sold our house recently after a year and a half. Nikki and the team in Swinton were very patient as it took three times to sell our property. They quickly found buyers and kept the process going each time it fell through. Nikki kept us up to date on a regular basis and chased all parties. Thank you, Nikki, and the Keenans team.
D · 5 November 2024
★★★★★ 1/5
TrustpilotDon’t do it
Lorraine is pushy encouraging you to go ahead when everything isn’t in place yet, you feel pushed into it and not secure, doesn’t care about anyone aslong as she gets the money.
Karla · 18 November 2025
★★★★★ 5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
Sharon · 29 May 2024
★★★★★ 1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Donna · 30 May 2026
Agent replied · 11 June 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond.
We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person.
In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally.
Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful.
We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided.
While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey.
We wish you all the very best moving forward and thank you again for sharing your thoughts.
★★★★★ 5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
Unknown · 21 December 2023
★★★★★ 5/5
TrustpilotKieran at Keenans was brilliant
I have recently completed a house purchase that Keenans were selling. The whole process took around 9 months and had a lot of ups and downs due to challenges with the sellers’ side.
S · 3 March 2026
Agent replied · 11 June 2026
We're delighted that you appreciated Kieran's proactive and informative approach. We wish you all the best in your new home. Thank you.
★★★★★ 5/5
GoogleNikki was fantastic in handling the sale and pushing things along. This ensured a smooth purchase process and I would highly recommend Keenans to anyone
Declan · 19 December 2025
★★★★★ 5/5
Trustpilottop notch service start to finish
Customer · 10 September 2026
Agent replied · 11 October 2026
thank you!
★★★★★ 1/5
TrustpilotLow in honesty and integrity
Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....
Dennett · 30 August 2024
Agent replied · 27 October 2024
Dennett, as much as we appreciate feedback both good and bad we feel it’s only fair that this feedback is accurate. You have sold multiple properties over the years with ourselves, and have never had an issue until payment of our fee. Our complaints procedure is transparent and has not been an issue for any of the parties you have approached to investigate, all of which we are more than happy to co-operate with. Your eventual downgraded award of a mere £75 was based upon a technicality which after a drawn out process of over 12 months we obliged to pay, to draw a line under the matter, we really do feel it’s time to move on - yet you still wish to continue. We wish you the best of luck in the future sale of any property, but for the best interest of all parties involved sadly we won’t be representing yourself again.
★★★★★ 5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Adam · 31 August 2026
Agent replied · 25 September 2026
Thank you Adam!
★★★★★ 5/5
GoogleAmazing communication from start to finish (getting my keys) Phillipa Nicol who helped me move into my property was amazing and couldn’t thank her enough for all her work to get me in the house, very helpful and welcoming
Thank you
Kayleigh · 13 August 2026
★★★★★ 5/5
TrustpilotEmma and the team at Swinton
Emma and the team at Swinton were excellent from start to finish. We had a lot of issues crop up during the purchase of our first home and we genuinely don’t think this purchase would have happened without the effort and dedication from Emma and the team. Our solicitor let us down a lot, but Emma and the team stepped up and went above and beyond to make sure we got our dream home! We found Emma to be extremely knowledgable and she explained everything to us in detail, which was needed given this was our first home. Emma worked tirelessly and answered our queries, no matter what time of day and even stayed late quite often just to make sure things were moving. We were kept updated throughout the process, which we really needed given our Solicitors weren’t that helpful. The client care and pro activity was excellent. We had a loss in the family during the process and Emma was so kind and helpful. We even received some flowers from the team. It was great to know we were in such good hands whilst we were going through such a difficult time.We can’t recommend the team at Keenan’s Swinton enough. Thank you to Matt, who showed us round the house numerous times and even gave us some good tips on DIY! To to all the ladies in the office; Kayleigh, Ellie, Nikki, Georgia thank you for the support it was amazing! You always responded to our queries promptly and were extremely helpful. Finally, thank you to Emma. You are an absolute credit to Keenan’s. We are so happy in our new home and we would not be here without you!
Vicky · 22 September 2023
★★★★★ 5/5
GoogleI have been thoroughly impressed with everyone at Keenan’s letting so far
Michael · 13 July 2026
Agent replied · 13 October 2026
Wonderful to hear Michael, we're always happy to help!
★★★★★ 5/5
TrustpilotI recently used Keenan’s Estate agents…
I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does
Graham · 27 November 2023
★★★★★ 5/5
GoogleAbsolutely amazing service!! The team at the Swinton Branch especially Nikki, Emma and Kayleigh are brilliant. They have dealt with the sale of my parents house who both passed away. They have helped every step of the way. It has not been easy emotionally and legally. Even when we lost a buyer they worked hard to get it sold and to completion Their expertise and professionalism is second to none. They worked tirelessly to ensure the sale, kept us updated each week, always available when needed. Cannot fault them. Nikki especially is a star !!! Best estate agents by far. !!
Diane · 24 June 2023
★★★★★ 5/5
TrustpilotAmazing service from Keenans
I want to thank the Swinton Branch for their excellent professional service they provided me an my family in selling our late mother's house.Shirley and Simon held our hands throughout the difficult decision to sell, the valuation process, and viewings, we couldn't have got through without your help and guidance.The whole team worked really hard throughout the difficult probate slog. Keyleigh was always on the go arranging viewings, Nicky never gave up through the sale process, always chasing solicitors right up to the completion. We couldn't have got through this difficult time without your help and support.Our family will never use another estate agent again, only KEENANS for us now. Xx
Tracy · 2 June 2023
★★★★★ 5/5
TrustpilotThank you Keenans
The service I received from Keenans has been outstanding from start to finish.
Robert · 11 June 2026
Agent replied · 25 September 2026
That's great to hear Robert, thank you! We wish you all the best
★★★★★ 5/5
TrustpilotSimply great!
Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.
Soph · 27 April 2023
★★★★★ 5/5
GoogleExcellent efficient service from Nikki & staff.
Jean · 13 July 2026
Agent replied · 13 October 2026
Thank you for your kind review Jean, we wish you all the best.
★★★★★ 5/5
GoogleIt gives me great pleasure in saying how much Iv enjoyed my experience purchasing my sons flat with the help of Nikki she has kept us updated every step of the way and she has gone above and beyond, Nikki is an absolute credit to your firm , would highly recommend .
Lorraine · 5 November 2024
★★★★★ 1/5
TrustpilotLack of honesty and integrity
My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.
Sa-M · 7 April 2024
Agent replied · 19 June 2024
Sam Thank you for taking the team to leave a review, however it is a shame we cannot identify you from your review as we would be keen to discuss your comments further. All of our fees ( including VAT) are clearly stated on all of our fee schedules/ paperwork/ marketing material. That aside a suggested marketing price and an achieved price are two very different things but statistically, compared to regional averages time and time again we have been independently recognised as achieving higher prices for our customers- it’s a shame here that didn’t give us the opportunity to show you what price we are able to achieve for you! We wish you the best with your future move
★★★★★ 5/5
TrustpilotHighly Recommend
Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.
Mrs · 28 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
