5/5
FacebookVery helpful, thoughtful and friendly.
Agent replied · 18 May 2026
Thanks for taking the time to leave us a review Robert, we really appreciate it :-)
Trusted Agent profile · Swindon
Verified
Richard James Swindon reviews
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Facebook2/5
GoogleThis is Richard James main office. My experience after having a flat rented with them is that they are very professional and very expensive. But I am disappointed after seeing how protected the landlord is by the agency and how hopeless the …
5/5
FacebookAmazing customer service from the Old Town Swindon office, especially to Cathy Brackley and Richard Whatton who have been so attentive to us on selling our property! Highly recommended, good communication which is always needed when buying and selling! Can’t thank them enough!
5/5
GoogleGreat estate agent with professional and helpful staff
Agent replied · 19 September 2026
Thank you for the lovely review and 5 stars Roly!
5/5
FacebookExcellent service would highly recommend
Agent replied · 18 May 2026
Hi Christine - Thank you for your feedback, we're really glad to hear you were happy with the service received 😀
1/5
FacebookWelcome to the friends of the new victorian slum landlords. Awful service, will not pass up a chance to screw you at every turn for money. As a tenant you will be ignored and treated as a milking cow. Petty and pathetic tactics.
5/5
FacebookFantastic customer service from Poppy Trainor, She is the first person I communicated with. She helped me from the beginning to the end. Professional and efficient in every step of the way. Thank you so much.
5/5
FacebookGood professional estate agents
Agent replied · 18 May 2026
Thank you Matei :D
5/5
Facebookfriendly and professional
Agent replied · 18 May 2026
Thank you for the review Fei
5/5
GoogleGood service from start to finish.
Agent replied · 19 September 2026
Thank you for the 5 star review Nick!
1/5
FacebookIncompetent, unprofessional
Agent replied · 18 May 2026
We're sorry to hear this Rahul and take comments like this very seriously. We believe from records, that our lettings team have contacted you directly to work through any issues you might have been experiencing. We hope these are now solved. Thank you for taking the time to leave us this review
5/5
GoogleFriendly staff and good service.
Agent replied · 16 June 2024
Thanks for the review Ashoka! So glad you had such a great experience with us
1/5
GoogleLandlords stay away from this estate agent, they are just after your money,don’t be fooled by their awards!! I contacted Richard James last year to look for a tenant and manage the property …
1/5
GoogleTravelled 200 miles to view a property, which was booked in 3 days earlier, to be told an hour beforehand that they hadn't received permission from the tenant for the viewing to go ahead. Terrible organisation skills.
1/5
FacebookExtremely poor experience while purchasing a property in north Swindon. Young interns showing a property doesn’t even have a send of talking to the customers
5/5
FacebookRichard James as a whole are very professional from our experience. We have had the pleasure of dealing with Rich Whatton on a number of occasions and can highly recommend his services and advice throughout the process.
5/5
FacebookHeaded by Mandy, the lettings team have been brilliant for me, as a landlord. They have a wealth of experience and use it to good effect, to ensure fairness and compliance from both landlords and tenants alike.
5/5
GoogleGreat ongoing customer service from Rheanna since letting a property with Richard James. A pleasure to deal with, thank you!
5/5
FacebookRichard James has been finding tenants for our rental properties for the last four years and I can't fault them! Always helpful and professional and happy to provide advice when needed. I would thoroughly recommend them.
1/5
FacebookBad communication does not replay to complaint they don’t understand the government no move policy I had a email to say what the hold up on your new house COVID
5/5
FacebookThe staff at Richard James kept me informed throughout my purchase journey.They were all very friendly and helped it to be a non stressful event.I would recommend using them for a slick experience 😉
5/5
FacebookMark, Nick and Georgia in the East Swindon branch have been absolutely outstanding. Richard James were the only agents we chose to use because of their professionalism, knowledge and excellent customer service
5/5
FacebookWe have bought and sold now through Richard James and would certainly use again. After a tricky sale recently Hayley in north Swindon provided excellent service . Thankyou so much .
5/5
FacebookWow Richard you have an amazing team. They have only sold my house within 26hrs with a cash buyer and an amazing offer. I’m really pleased thank you � Becky H
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Richard James Swindon
How many reviews does Richard James Swindon have?
Richard James's Swindon office has 945 reviews across four platforms: 671 on Google, 269 on Facebook (across the whole business), 1 on Yell (across the whole business), 4 on Trustpilot (across the whole business).
What is Richard James Swindon's rating?
Richard James Swindon is rated 4.6 out of 5 across all 945 reviews, and 4.6 out of 5 on Google from 671 reviews.
Has Richard James won any awards?
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
Where is Richard James's Swindon office?
Richard James Swindon, Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ.
