Trusted Agent profile · Swindon
Verified
★★★★★
945 reviews across 4 platforms
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 945 reviews on four platforms, including 671 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
671
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
Googlewe had 2 extraordinary people who were with us, sarah and anthony, excellent communication,Professional team, cannot thank them enough for all their efforts
Thank you Victor for the fives stars and review. We will pass this onto Antony & Sarah.
5/5
GoogleLooking to buy in North Swindon and received excellent service from Anthony at Richard James, who was very accommodating in arranging viewings etc.
Mark, Thanks very much for the review, we have passed this on to Anthony and the team. We hope we can help again in the future or you will recommend us to friends and family.
5/5
FacebookWe have had a great experience as Landlord with Richard James acting as our letting agent. Rheanna and the entire letting team found a tenant for us very quickly and have been very professional and communicated extremely well through the entire process 🙂
5/5
GooglePoppy Trainor, excellent job!! Looking forward to work with you on next project!!!
Thank you Muhammad - we will pass on your 5 star review to Poppy and we look forward to working with you again soon on your next project.
5/5
FacebookVery good customer service. They were very helpful throughout the whole process. Specially Sharnni Wilson. Very recommended.
Thank you for taking the time to leave us this review Bianca, we are pleased to hear of your positive experience :)
5/5
FacebookWe had our house on the market with Richard James in Old Town & right from the start I found them all extremely professional. Jake looked after our property & I must say was very easy to talk to & his communication skills were fantastic. I would recommend this company to family & friends
5/5
GoogleGood website and great customer service.
Thank you for your feedback Vanessa
3/5
GoogleHi I would like to thank gee, Rebecca and jenna for all there hard work, especially …
Thank you for the review Rachel
5/5
FacebookI have rented 2 properties through Richard James and have found them nothing short of efficient and helpful. This is supported furthermore by a recent purchase for my dad-a retirement property which I've learnt is a mine field. Weekly updates, promises fulfilled & nothing but amazing customer service. Thank you Richard James, you're life savers!
5/5
FacebookHighly recommend Richard James for buying and selling.. excellent service from all the staff. Thankyou again!
Thank you for taking the time to leave us this review Lucy :) we really appreciate it!
3/5
GoogleNot the most helpful, never received a call back after my inquiry.
Hi Daniel, we are very sorry to hear this! We will past this information over to the branch manager who will investigate further.
5/5
FacebookReally helpful estate agents, always answer the phone. I've always let my property with them. Thanks!
Thanks Carla, that means so much to all of us at RJ! We'll be sure to pass on your positive review to the Lettings Team 🤩
5/5
GoogleThank you very much Richard James Me and my boyfriend we bought a house,and Antony,Hayley make this to come true
Thank you for the review!
1/5
Facebook2 months waiting for a rented property to be made safe, latest email states they have acted in a timely manner.......no assessment was even made for a month! 10 week baby in the house and a 6 year old child, no cooker for several weeks. Absolutely disgusting service.
5/5
FacebookVery professional service from the very first phone call. Cathy arranged several viewings for us and kept in contact prior to our appointment. Jade spent the morning showing us around all the properties. She has lots of knowledge of the area and made sure that our time was spent productively. Very Pleased!
5/5
GoogleI met with nearly every agent in North Swindon, Yasmin at Richard James was miles above everyone else. …
Thanks Zoey for your 5 stars and review! I will pass this onto Yasmin and everyone at Richard James Estate Agents wishes you the best in the future
5/5
FacebookExcellent service. friendly professional approach. Would recommend the North Swindon branch, a big thank you for selling my house to Sarah, Ben and Gareth. Have tried online services before now and still feel the most effective way to sell your property is to sell through a good estate agents like Richard James.
5/5
GoogleVery helpful and they work very hard on your behalf. Thank you Richard James for selling our property
Hi Toni, Thanks for the review. Really please we have been able to help you with your sale. Any recommendations welcome. We look forward to helping you again in the future.
1/5
GoogleTypical lettings department that can't be bothered to call you back.
5/5
FacebookThey are quite professional and attempts to concerns quickly.
Thank you! :-)
1/5
GoogleI would do 0 if I could. The most unprofessional agent I have been with. Before moving their emails were compromised asking me to transfer deposit to an external account, they tried to ruch the process to charge us managing fees as we were …
5/5
GoogleRecently sold our flat through Richard James north Swindon office. Jo from the sales progression team was great. she supported us Throughout the sale and chased up anything we needed her to.she Liaised with our solicitor and the buyer regularly to ensure a smooth sale.
5/5
FacebookVery thorough and professional service on checkout inspection and great communication from Jo.
Hi Marisa - We're really glad to hear you're happy with the service received, thank you for taking the time to let us know - We really appreciate your feedback and will be sure to let Jo know 😊
5/5
GoogleMy partner and I have properties managed by Richard James and particularly over the last few months have found them to be extremely helpful and efficient during some testing times over the pandemic. In particular we have received great …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Richard James, Swindon won Gold.
